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Image or video does not
appear in the main page.
Check the device's ActiveX
is installed on your
computer
Internet Explorer displays
the following message:
"Your current security
settings prohibit
downloading ActiveX
controls".
The device work locally but
not externally.
The unreadable characters
are displayed.
Frame rate is slower than
the setting.
Blank screen or very slow
video when audio is
User's Manual of IVS-H125 Series
correct port number of Network Camera.
• When you use DDNS, you need to set Default Gateway and DNS
server address.
• If it's not working after above procedure, reset Network Camera to
default setting and installed it again.
• If the problem is not solved, the Network Camera might be faulty.
Contact your dealer for further help.
• The first time the PC connects to Network Camera, a pop-up
Security Warning window will appear to download ActiveX
Controls. When using Windows XP, or Vista, log on with an
appropriate account that is authorized to install applications.
• Network congestion may prevent the Image screen from appearing
quickly. You may choose lower resolution to reduce the required
bandwidth.
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file "IPCamera Control". The status column
should show "Installed". If the file is not listed, make sure your
Security Settings in Internet Explorer are configured properly and
then try reloading the device's home page. Most likely, the ActiveX
control did not download and install correctly. Check your Internet
Explorer security settings and then close and restart Internet
Explorer. Try to browse and log in again.
Setup the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
• Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the device to be
accessible outside your LAN.
• Make sure that the device isn't conflicting with any other web
server running on your LAN.
• Check the configuration of the router settings allow the device to be
accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
• The traffic of the network and the object of the image affect the
frame rate. The network congestion causes frame rate slower than
the setting.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
• Ethernet switching hub can smooth the frame rate.
• Your connection to the device does not have enough bandwidth to
support a higher frame rate for the streamed image size. Try
reducing the video streaming size to 160x120 or 320x240 and/or
disabling audio.
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