BT Multifax 2020 User Manual
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BT Multifax 2020 User Manual

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BT Multifax 2020

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  • Page 1 BT Multifax 2020...
  • Page 3 Please open this page for a further ‘at a glance’ guide to your BT Multifax 2020.

  • Page 4: At A Glance

    At a glance DELAYED PRINT RELAY CONF. TX POLLING OPERATION INIT.-TX 9/SPACE 10/PAUSE REPORT COUNTER LOCATION USER PRINTER PRINT DISPLAY PROG. PROG. CLEANING 1. Delayed TX 6. Report print Lets you send a fax at a pre-set time, p37. Print a report, p48. 2.
  • Page 5 8.5" DELAYED PRINT RELAY CONF. TX POLLING OPERATION INIT.-TX 9/SPACE 10/PAUSE REPORT COUNTER LOCATION USER PRINTER PQRS WXYZ PRINT DISPLAY PROG. PROG. CLEANING STOP START OPER/UNIQUE ALARM PHOTO EX FINE FINE LIGHT NORMAL DARK HOOK SELECT COPY AUTO REC HYPHEN SEARCH V.REQUEST REDIAL...
  • Page 6 Holds up to 100 sheets of A4 paper. Holds up to 30 pages of received faxes or copied documents. For dialling numbers. Holds original documents to be faxed or copied. Adjust to the width of the document to keep pages straight.
  • Page 7 Lets you connect a telephone, or answering machine.

  • Page 8: Key Features

    Key features When connected to a computer, you can use your Your Multifax 2020 has a range of special fax features Multifax 2020 to: including: • Print documents • Group sending - send a fax to up to 5 different •...

  • Page 9: Table Of Contents

    In this guide At a glance Introduction Optional settings Setting up Connecting to a PC General information Using your Multifax 2020 Help Index Additional features...

  • Page 10: Introduction

    Introduction Telephone line cord When you unpack your Multifax 2020 you should have: CD containing PC software and manuals TAD adaptor lead Paper Tray/Received Document Tray Document Tray Document Stacker Toner Cartridge Mains power cable with For guarantee purposes, proof of purchase is required, 3-pin plug fitted with 5A fuse so please keep your receipt.

  • Page 11: Safety Information

    Safety information Do not expose your fax machine to fire, explosive or other hazardous conditions. Your Multifax 2020 has been designed to give you There is a slight chance that your fax machine could years of safe, reliable performance. be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord Never put foreign bodies into the fax machine.
  • Page 12 – induce vomiting and seek medical attention. If the person is unconscious, never attempt to induce vomiting or give anything by mouth. – take the person into the open for fresh air. Seek medical attention. – flush eyes with large quantities of cool, not cold, water for a minimum of 15 minutes keeping eyelids open with fingers.

  • Page 13: Setting Up

    Setting up Insert the tabs of the Received Document Tray into the slots at the front of the machine until they click into place. Situate your machine close enough to both telephone and mains power sockets so that the cables will reach. Make sure the surface is stable and flat.
  • Page 14 Pull the control panel up and forward. Remove the protective film from the image drum unit. Place the image drum unit back into your machine Make sure the tabs on both sides of the drum slot into place as shown. Do not expose the toner cartridge and image drum units to light for more than 5 minutes.
  • Page 15 Once in place, push the grey lever on the toner cartridge towards the back of the machine to secure it. Handle toner cartridge carefully. Avoid spilling toner onto your clothing or other materials. See ‘Safety Information’ on page 8) Remove toner cartridge from packaging and gently shake it from side to side in order to distribute the toner evenly.
  • Page 16 If you want to connect an answering machine you Before connecting power, ensure that the power switch must set the reception mode of your Multifax 2020 is OFF (The side nearest 0 is down). to TAD/FAX AUTO SW MODE in order for the answering machine to work.
  • Page 17 The current date and time will be printed The Paper Tray can hold up to 100 sheets of on every fax page you send. standard weight (80gsm) paper. Your Multifax 2020 Press automatically reduces the size of incoming documents so that they can fit onto A4 paper.
  • Page 18 DIAL PREFIX. This is shown below. Press the button until the display shows If, when dialling outside numbers, you find that your Multifax 2020 dials the prefix but not the rest of the Press = space. number, you should switch off Dial Tone Detection. To...
  • Page 19 If you enter the dial prefix then Multifax 2020 Press will always insert a pause after any number Press . Display shows starting with this prefix. Press Press . Display shows Press . Display shows Press until the display shows Press .

  • Page 20: Connecting To A Pc

    • Receive and store fax messages directly onto Insert the PC Software CD in your CD your PC. drive. • Scan pages from your Multifax 2020 into your PC. Autorun should locate and begin installing • Carry out Optical Character Recognition (OCR) your Multifax 2020 software automatically.
  • Page 21 Alternatively, you can register by: Multifax 2020. Completing and faxing the registration form included in the Multifax 2020 packaging. When prompted by the INSTALL programme, Load the completed form face down in the enter your name, company, voice and fax document tray.
  • Page 22 Once Acrobat Reader is installed. These are: - Insert the CD in the CD drive. • The BT Multifax 2020 user guide (the guide you Open the CD. are reading). Open the Manual/Manual/English folder • The JetSuite Pro software user guide.
  • Page 23 Windows NT4.0 requires Pentium 90 and 16 to 32MB of RAM Do not attempt to send a second fax via your Multifax 2020 software while a current fax is already in progress as this may disconnect the current fax. 166Mhz 486 PC...

  • Page 24: Using Your Multifax 2020

    Using your Multifax 2020 You can choose different resolution and contrast settings to ensure the best quality when faxing or copying a document. The resolution and contrast Dimensions: settings are shown by the lights on the control panel • width 148mm – 216mm above the buttons.
  • Page 25 You can set the answering mode as required. If you do not answer the call the Multifax 2020 will switch back to fax mode so your caller can send a fax. Press .
  • Page 26 – the name (or number) programmed into the far end machine is displayed. – The fax is being sent. XXX is the speed that data is being sent. – the fax has been sent successfully. Insert the document to be faxed face down –...
  • Page 27 Press If you have an alternate number programmed for the person you are calling then, if the first attempt Press fails, your Multifax 2020 will automatically try the Display shows alternate number at the next attempt. Press Display shows...
  • Page 28 Faxes are normally printed out on reception. You can delete stored faxes without printing them. If your Multifax 2020 has been set to memory Press reception mode (MEM) (see page 22), or there is no paper in the paper tray, faxes are received into Press the memory.
  • Page 29 One Touch or Auto Dial memories (or that Your Multifax 2020 will print a report informing you of a power failure. The report will show details of the have the same last 4 digits as stored faxes (incoming and outgoing) that you have lost and numbers).
  • Page 30 You can: • Continue to receive faxes (providing your machine is set to memory reception mode). You can make copies onto a different type of paper than that loaded in the paper tray. You can: Load the document to be copied. (Load one Continue to receive faxes providing enough memory sheet at a time when copying onto special is free.
  • Page 31 A voice request is indicated by a warbling tone from your Multifax 2020. If you do not respond within 6 seconds, the request is cancelled. You must have a phone attached to your Multifax 2020 When you hear a warbling sound: so that you can speak to the caller.
  • Page 32 = space. Press the button to enter a hyphen. Press If you have set your Multifax 2020 to Pulse Press repeatedly until the dialling, you can change to Tone dialling character you want is displayed. These by pressing the ✱/ button.
  • Page 33 Names can be up to 15 characters long and numbers up to 32 digits. Pressing a one touch button when in standby will Insert the document to be faxed into the display the name stored. document feeder tray. Press the button you want.
  • Page 34 Your Multifax 2020 can hold up to 70 names and numbers in the Auto Dial directory. Each entry can Insert the document to be faxed into the hold up to 32 digits and 15 characters. document feeder tray. Press Enter the 2-digit location you want.

  • Page 35: Additional Features

    Additional features To add an AUTO DIAL number: Press When you have stored One Touch and Auto Dial Enter the 2-digit location 01-70 for the entries you can set these numbers into groups. This number you want. (If required, press the enables you to send one fax to a pre-set group of button to scroll through the entries destinations in a single operation.
  • Page 36 Press Load the document. Press Press Display shows Press Press . Display shows Enter the number of the Group you want. Enter the group number you want Press . Display shows Display shows the group number and Press . Display shows Press to scroll through the entries in the group.
  • Page 37 If you don’t want to send to the whole group Load the document. you can delete entries if required. Note that Press this does not delete them permanently from Press the group, but only for the fax being sent. Enter the number of the Group you want. Load the document.
  • Page 38 To enter a number from the keypad: Dial a number as normal. Load the document. Press . You can now enter another Select the destinations. This can include number, up to a total of 10 fax numbers. groups (see page 32) as well as individual numbers.
  • Page 39 Load the document. Load the document. Select the destinations using the keypad, Select the destinations using the keypad, One-Touch buttons and Auto Dial entries. One-Touch buttons and Auto Dial entries. This can include groups (see page 32) as This can include groups (see page 32) as well as individual numbers.
  • Page 40 You can set your Multifax 2020 to send a fax at a specific time. For instance, this lets you take advantage of cheaper dialling rates or to allow for Load the document. different time zones. Select the destinations using the keypad, One-Touch buttons and Auto Dial entries.
  • Page 41 Press . Display shows Enter the time: Use the keypad to enter the time you want Press the fax to be sent. Use the 24 hour clock, Display shows e.g. = 8.00 am, = 7.30 pm. Press . Display shows the Location ID Press .
  • Page 42 To select a ONE TOUCH number: Press the button you want. If the display asks for confirmation, press button. You can then select another one touch number. Load the document. Press To select an AUTO DIAL number: Press . Display shows and the current date.
  • Page 43 Load the document. Load the document. Press Press Press . Display shows and the current date. Press . Display shows and the current date. Enter the day and time you want the fax to be sent then the fax destination numbers as Enter the day and time you want the fax to shown in ‘To send a delayed fax to multiple be sent then the fax destination numbers as...
  • Page 44 The display shows the name/number and This feature works only with compatible fax machines. Press to accept the number. These are: Multifax 2020, OKIFAX 4500, 5200, 5400, You can now add another number if 5500, 5650, 5700 and 5900. required.
  • Page 45 Your Multifax 2020 allows up to 8 individual Make sure the person who is sending the mailboxes. document knows your mailbox number. Press When your machine receives a confidential fax, it stores the fax in your mailbox and Press then prints a report telling you that you Press 5.
  • Page 46 Press Press Press Press Press . Press . Display shows Display shows Press Press Display shows Display shows Enter the mailbox number you want between Enter the mailbox number you want between and . and . Press Press Display shows Display shows Press until the display shows...
  • Page 47 Enter the 2-digit code of the relay group relay. For this feature to work, your Multifax 2020 stored in the other machine. machine’s phone number must be stored in the Press AUTO DIAL directory as number 70.
  • Page 48 A document can be polled repeatedly by other machines. It also enables another fax machine to call your Multifax 2020 and request a document that you have Load the document. set ready to be received. This is often also known as Press ‘faxback’.
  • Page 49 This feature works only with compatible machines. When you know that another fax machine These are: has a document ready for polling, you can Multifax 2020, OKIFAX 4500, 5200, 5400, 5500, set your Multifax 2020 to receive the 5650 and 5700. document.
  • Page 50 Load the document. Press Press Press Press Press . Display shows Display shows Press Press Display shows Display shows Enter the mailbox number you want Enter the number of the mailbox you want between to close. Press to confirm. The document is Press scanned into the memory.
  • Page 51 Your Multifax 2020 lets you print out a range of reports that tell you the current settings, operations and functions of your machine. Press Press Display shows Press Display shows Enter the mailbox number you want. A configuration report shows the current settings on your machine.
  • Page 52 • The name or number of each destination. • The name and number you have set for your • Number of pages sent. Multifax 2020. • Result of broadcast (If the fax was not sent at all, • The dial settings.
  • Page 53 • Reception result. • Service codes. Each time you set a fax to be sent to multiple destinations, your Multifax 2020 will ask if you want a report to confirm the list of other destinations. Details include: • List of the One Touch or Auto Dial entries used.

  • Page 55: Optional Settings

    Optional settings You can change the settings on your Multifax 2020 to suit your personal preferences. Switch on to print a Confirmation Report for each fax sent and received. Original setting = OFF. Switch on to print a Broadcast Confirmation Report...
  • Page 56 . It also adjusts the volume of the alarm tone your machine produces. Original setting = HIGH. Distinctive ringing is a service offered by BT and other networks that allows you to have two telephone You can set your machine only to send and/or...
  • Page 57 This function depends on the setting for . If Instant Dialling is set to On, all documents When your Multifax 2020 is set to receive in PC are scanned into the memory automatically. To use the Receive Mode and your MFP software is set to...
  • Page 58 If the memory when storing pages, the display Lets you select whether or not you want prevent shows before changing to unauthorised people from using your machines. Select On to activate and then set your restricted access codes. See page 57. Original setting = OFF. If you press Scanning stops and the display shows .
  • Page 59 If your Multifax 2020 does not detect the ring pattern, To use this feature you must subscribe to the display shows the distinctive ring service supplied by your If this happens, repeat these steps. telephone service provider. You should also be ready to ring your fax machine from another number.
  • Page 60 – this is a 2-digit code and Display shows then a 4-digit password. Users just enter the appropriate 4-digit password in order to use your Enter . Multifax 2020. Display shows Press The user function must be Display shows set to On.
  • Page 61 Press Press Press Press Display shows Display shows Enter . Enter . WXYZ WXYZ Display shows Display shows Press Press Display shows Display shows Enter the 2-digit code between 01-24. Enter the 2-digit code of the department Display changes to you want to change.
  • Page 62 These settings allow you to control the way your Multifax 2020 dials numbers. You can cancel restricted access for individual departments/groups of users. Press Press Display shows Enter . Follow these steps to change any of the dial WXYZ Display shows settings shown above.
  • Page 63 Allows your machine to detect a busy tone when sending a fax. Original setting = ON. Switch On if connecting your Multifax 2020 to a switchboard. This enables your machine to automatically dial a prefix number in order to get an Sets the rate of pulse dialling.
  • Page 64 If you change the entry at a later date, If you are having trouble getting through to a number follow the steps above to switch Echo Protection OFF because of line problems you can try turning Echo and reset the speed to 14.4K. Protection on or lowering the transmission speed for that individual button.

  • Page 65: General Information

    General information Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Multifax 2020, or Prior to returning your product, first read the Help...
  • Page 66 Technical specification...

  • Page 67: Help

    Help...
  • Page 68 If a document gets jammed, your Multifax 2020 beeps If the display shows while and the display shows an error message. there is still paper in the paper tray, there may be paper jammed in the machine. If the paper appears to be positioned correctly in the document feeder tray, press the button.
  • Page 69 It is important that you do not use any toner other than that specifically intended for use in the Multifax 2020. Using the wrong toner may damage Do not expose the image drum unit to light for more your machine and invalidate your guarantee.
  • Page 70 Pull the grey lever on the old toner cartridge towards the front of the machine. Lift the old toner cartridge out of the image drum unit. Dispose of it Be sure to insert the toner cartridge into the drum the in the plastic bag that your new cartridge came in.
  • Page 71 A4 pages of a standard business letter with 4% print than that specifically intended for use in the coverage. The first toner cartridge installed in a new Multifax 2020. Using the wrong toner may damage image drum unit has a slightly decreased yield your machine and invalidate your guarantee.
  • Page 72 Pull the control panel up and forward. Insert the new unit into your machine. Make sure that the tabs on both sides of the drum slot in as shown. Then press down firmly on both ends until it clicks into place. Remove the old image drum unit (with its toner cartridge), wrap it in the packaging from the new image drum unit and dispose of safely.
  • Page 73 Check mains power cable is connected properly and 2-digit code. that the power is switched on. If your Multifax 2020 has the Auto Start feature switched off, you must press the Start button in order to dial the number. (See Dial settings, page 59.) Switch your Multifax 2020 off, wait 10 seconds then turn it on again.
  • Page 74 Check the clock is set to the correct time. dialling settings’, page 61. See ‘Set the time and day’, page 14. Your Multifax 2020 may need servicing. Try sending a fax to another location in order to check your machine.
  • Page 75 RESPONSE, User Functions, page 53. The original may be wider or longer than the paper you have loaded into your paper tray and your Multifax 2020 has automatically reduced the width or length to fit on your paper. Try pressing the button.

  • Page 76: Index

    Index Copier ctivity report manual paper feed Answering machine ay and time – set Answering mode Delayed faxing Auto dial directory cancel from memory dial from feeder tray store multiple locations chain dialling print destination numbers ar outgoing calls single location Buzzer volume view, edit, delete, add number all sign...
  • Page 77 redial tries eneral information tone/pulse dialling Group dialling Directories add entries auto-dial edit, delete numbers one-touch multiple destinations inc. groups Distinctive ringing print list of numbers Drum unit replacement send Dual access set fax group view group confidential faxing Guarantee confidential polling delayed send Helpline...
  • Page 78 One touch dial settings print aper trays report codes Paper size 14, 21, 53 telephone directory Problem checklist acrobat reader eceiving connecting faxes installing software faxes to your PC online help into memory printing user guides edial receiving faxes Reject unsolicited faxes registering software Relaying faxes system requirements...
  • Page 79 ser function settings oice request buzzer volume Volume – buzzer closed network – monitor confirmation reports continuous tone distinctive ring ECM function error report image in MCF incoming ring instant dialling mem full save memory feeder monitor volume no toner one touch paper size PC/fax switch...
  • Page 80 © British Telecommunications plc 2001. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Multifax 2020 Issue 1 (11/01) 1 Designed by The Art & Design Partnership Limited. Printed in the UK. Printed on paper which meets international environmental standards.

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