BT Multifax 2020 User Manual
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BT Multifax 2020 User Manual

Multifunctional plain paper fax machine
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All manuals and user guides at all-guides.com
Multifax 2020 ~ 1st Edition ~ 20th November '01 ~ 4207
This product is intended for connection to analogue public switched telephone networks and private
switchboards in the United Kingdom.
This equipment complies with the essential requirements of the Radio Equipment and Telecommunications
Terminal Equipment Directive, 1999/5/EC.
BT Multifax 2020
User
Guide
Multifunctional, plain paper fax machine

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  • Page 1 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. This equipment complies with the essential requirements of the Radio Equipment and Telecommunications Terminal Equipment Directive, 1999/5/EC.
  • Page 2 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Please open this page for an ‘at a glance’ guide to your BT Multifax 2020.
  • Page 3 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Please open this page for a further ‘at a glance’ guide to your BT Multifax 2020.
  • Page 4 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 At a glance DELAYED PRINT RELAY CONF. TX POLLING OPERATION INIT.-TX 9/SPACE 10/PAUSE REPORT COUNTER LOCATION USER PRINTER PRINT DISPLAY PROG. PROG.
  • Page 5 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 8.5" DELAYED PRINT RELAY CONF. TX POLLING OPERATION INIT.-TX 9/SPACE 10/PAUSE REPORT COUNTER LOCATION USER PRINTER PQRS WXYZ PRINT DISPLAY PROG. PROG.
  • Page 6 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Paper tray Holds up to 100 sheets of A4 paper. Received document tray Keypad Holds up to 30 pages of received faxes or copied documents.
  • Page 7 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Toner Cartridge Print Head Image Drum Unit Telephone line socket Phone sockets Lets you connect a PC connection socket telephone, or answering machine.

  • Page 8: Key Features

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Key features Multifunctional fax machine Advanced features When connected to a computer, you can use your Your Multifax 2020 has a range of special fax features...

  • Page 9: In This Guide

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 In this guide At a glance Relaying faxes Polling Introduction Confidential polling Safety information Print outs and reports Optional settings Setting up...

  • Page 10: For Your Records

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Introduction Unpacking Telephone line cord When you unpack your Multifax 2020 you should have: CD containing PC software and manuals TAD adaptor lead...

  • Page 11: Safety Information

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Safety information Do not expose your fax machine to fire, explosive or General other hazardous conditions. Your Multifax 2020 has been designed to give you There is a slight chance that your fax machine could years of safe, reliable performance.
  • Page 12 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 EMERGENCY FIRST AID IF TONER IS SWALLOWED – induce vomiting and seek medical attention. If the person is unconscious, never attempt to induce vomiting or give anything by mouth.

  • Page 13: Install The Toner Cartridge

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Setting up Insert the tabs of the Received Document Tray into Plan the location of your Multifax 2020 the slots at the front of the machine until they click into place.
  • Page 14 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Pull the control panel up and forward. Remove the protective film from the image drum unit. Place the image drum unit back into your machine Make sure the tabs on both sides of the drum slot into place as shown.
  • Page 15 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Once in place, push the grey lever on the toner WARNING cartridge towards the back of the machine to secure it. Handle toner cartridge carefully. Avoid spilling toner onto your clothing or other materials.
  • Page 16 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Connect the power and telephone line Connect a telephone or answering machine Caution If you want to connect an answering machine you...

  • Page 17: Loading Paper

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Loading paper Set the time and day The current date and time will be printed The Paper Tray can hold up to 100 sheets of on every fax page you send.

  • Page 18: Connecting To A Switchboard

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 If required enter a telephone number that Enter your fax machine’s number. can be used to contact you. START Press Start to confirm.
  • Page 19 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To enter the dial prefix To delete the dial prefix SELECT If you enter the dial prefix then Multifax 2020 Press SELECT FUNCTION.

  • Page 20: To Install The Software

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Connecting to a PC Installing the JetSuite Pro software To connect to a PC When connected to a PC you can use your Multifax 2020 as a printer, fax and scanner.

  • Page 21: Registering Your Software

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 When asked to select the installation type, If this does not happen • it is recommended that you choose Typical. For Windows 95, Windows 98 or Windows (Custom install is for advanced users and NT4.0:...
  • Page 22 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Printing the user guides To print the user guides Your PC Software CD ROM contains copies of four user guides. Once Acrobat Reader is installed.

  • Page 23: Using Online Help

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Using Online Help Minimum system requirements 33Mhz 486 PC For general information about using JetSuite Pro, 16MB RAM memory choose Help Contents (the Contents command in the Help menu).

  • Page 24: Using Your Multifax 2020

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Using your Multifax 2020 Loading documents Setting the resolution and contrast You can choose different resolution and contrast What type of paper you can use settings to ensure the best quality when faxing or copying a document.

  • Page 25: Setting The Answering Mode

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 If you answer a call on another telephone connected Setting the answering mode to the same line (but not connected to your...

  • Page 26: Sending Faxes

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Sending faxes JOHN SMITH – the name (or number) programmed into the far end machine is displayed. SENDING /XXX – The fax is being sent. XXX is the To send a fax speed that data is being sent.
  • Page 27 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To get a line before dialling Enter 17 .Display shows 17:MEM/FEEDER SW Press NO to switch between MEM for storing documents in the memory and Insert the document to be faxed face down FEED for sending from the feeder tray.

  • Page 28: Receiving Faxes

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To check the fax result To print out a fax from the machine’s memory You can confirm the success of the last fax sent.

  • Page 29: Dual Access

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To reject unsolicited faxes and/or bar Please note outgoing calls to any numbers not stored IF THE MAINS POWER IS SWITCHED OFF OR FAILS in the directories •...

  • Page 30: Using The Copier

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 While making copies To make copies using the manual paper You can: feeder • Continue to receive faxes (providing your machine is set to memory reception mode).

  • Page 31: Voice Request

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Voice request Please note Providing you have stored a call back number on When sending a fax, the voice request lets the...

  • Page 32: Using The Directories

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Using the directories Entering names For example to enter the name JOHN: Entering numbers Press the 5 button until the display shows...
  • Page 33 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Names can be up to 15 characters long and numbers To dial a one touch number up to 32 digits. Pressing a one touch button when in standby will Insert the document to be faxed into the display the name stored.
  • Page 34 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Auto Dial directory To dial an Auto Dial number Your Multifax 2020 can hold up to 70 names and numbers in the Auto Dial directory. Each entry can Insert the document to be faxed into the hold up to 32 digits and 15 characters.

  • Page 35: Additional Features

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Additional features To add an AUTO DIAL number: Group dialling AUTO DIAL Press AUTO DIAL. When you have stored One Touch and Auto Dial Enter the 2-digit location 01-70 for the entries you can set these numbers into groups.
  • Page 36 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To view a group To add entries to a group before sending SELECT FUNCTION Press SELECT FUNCTION. Load the document. AUTO DIAL Press LOCATION PROG.
  • Page 37 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To view or delete entries in a group To print a list of fax numbers in a group before sending before sending If you don’t want to send to the whole group...
  • Page 38 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To send a fax to multiple destinations To enter a number from the keypad: Dial a number as normal. Load the document.
  • Page 39 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To add entries to a multiple destination To view, edit or delete numbers from a fax before sending multiple destination fax before sending Load the document.

  • Page 40: Delayed Faxing

    To print the list of numbers for a multiple destination fax before sending You can set your Multifax 2020 to send a fax at a specific time. For instance, this lets you take advantage of cheaper dialling rates or to allow for Load the document.
  • Page 41 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Press YES. Display shows DELAYED TX TIME . To cancel a delayed fax from the memory Enter the time: Use the keypad to enter the time you want STOP Press STOP.
  • Page 42 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To select a ONE TOUCH number: To send a delayed fax to multiple Press the ONE TOUCH button you want. locations If the display asks for confirmation, press START the START button.
  • Page 43 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To print a list of numbers before sending a To view, edit, delete or add entries before delayed fax to multiple locations...
  • Page 44 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Either: Confidential faxes and mailboxes Press NO if you are happy with the list. You can keep faxes confidential by sending them to...
  • Page 45 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To create a confidential mailbox To receive and print a confidential fax Your Multifax 2020 allows up to 8 individual Make sure the person who is sending the mailboxes.

  • Page 46: To Delete A Mailbox

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To delete a mailbox To change a mailbox password SELECT SELECT FUNCTION FUNCTION Press SELECT FUNCTION. Press SELECT FUNCTION. Press USER PROG.
  • Page 47 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Relaying faxes To start relaying a fax You can send a document to another, fax machine and request it to forward the document on to a Load the document.
  • Page 48 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Polling To set a fax for standard polling Polling lets you call another fax machine which then sends you a fax automatically.

  • Page 49: Confidential Polling

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Confidential polling To poll a document from another fax machine Please note This feature works only with compatible machines. When you know that another fax machine...
  • Page 50 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To set a fax for polling from a specific To cancel a document for polling stored in mailbox a specific mailbox SELECT FUNCTION Load the document.

  • Page 51: Print Outs And Reports

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Print outs and reports To print the document stored for polling in a personal mailbox Your Multifax 2020 lets you print out a range of...
  • Page 52 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Broadcast Confirmation Report Configuration Report Confirms the results of faxes sent to multiple The list includes: locations and includes: • Current user function settings of your machine •...
  • Page 53 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Confidential Reception Report Report codes The following codes are used in reports. Printed automatically each time your machine receives a confidential fax into a mail box. The...
  • Page 54 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Communication Codes CODE MEANING B.C. Multiple-destination. CALLING A fax call sent from your machine. CALLED A fax call received by your machine.

  • Page 55: Optional Settings

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Optional settings You can change the settings on your Multifax 2020 to The User Function options are: suit your personal preferences. 01: MCF (SINGLE LOC)
  • Page 56 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 07: BUZZER VOLUME HIGH, MID, LOW If your machine is set to Telephone/Fax mode, the You can set the volume for the secondary ringing tone recommended setting is 1 ring.
  • Page 57 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 DRC is only available if the setting of user function If connected to a PC 12: DISTINCTIVE RING is available. Also, when set to...
  • Page 58 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 23: MEM. FULL SAVE ON or OFF 26: RESTRICT ACCESS ON or OFF If the memory when storing pages, the display Lets you select whether or not you want prevent...

  • Page 59: Memory Password

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To set distinctive ringing Please note If your Multifax 2020 does not detect the ring pattern, To use this feature you must subscribe to the display shows DISTINCTIVE RING SET RESULT = NG .

  • Page 60: Restricted Access

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To set a memory password To delete a memory password SELECT SELECT FUNCTION FUNCTION Press SELECT FUNCTION. Press SELECT FUNCTION. Press USER PROG.
  • Page 61 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 To set restricted access To change a restricted access password SELECT SELECT FUNCTION FUNCTION Press SELECT FUNCTION. Press SELECT FUNCTION. Press USER PROG.

  • Page 62: Dial Settings

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Dial settings To cancel restricted access These settings allow you to control the way your Multifax 2020 dials numbers. You can cancel restricted access for individual departments/groups of users.
  • Page 63 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Your options are: DIAL TONE DETECT ON or OFF Allows your machine to wait for and detect a dial MF (TONE) / DP (PULSE) tone before dialling.
  • Page 64 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 One touch dialling settings Please note If you change the ONE TOUCH entry at a later date, If you are having trouble getting through to a number...

  • Page 65: General Information

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 General information Guarantee information Helpline support and returns back to point of sale Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s...

  • Page 66: Technical Specification

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Technical specification Multifax 2020 Type/compatibility ........Desktop ITU-T G3 transceiver Applicable network ........PSTN and PBX Transmission Speed ........14400/12000/9600/7200/4800/2400 Automatic fall back Communications ........Half duplex Coding scheme .........MH/MR/MMR with ITU-T ECM...
  • Page 67 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Help MESSAGE MEANING ACTION COVER OPEN Top cover is not shut properly. Press down firmly on the cover to make sure it is shut.

  • Page 68: Clearing Document Jams

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Clearing document jams Clearing printing paper jams If a document gets jammed, your Multifax 2020 beeps If the display shows PAPER JAM or NO PAPER while and the display shows an error message.

  • Page 69: Replacing The Toner Cartridge

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Caution WARNING Do not expose the image drum unit to light for more Be careful when handling the toner cartridge. See than 5 minutes. Always hold the image drum unit by Safety information, page 8.
  • Page 70 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 3. Pull the grey lever on the old toner cartridge Caution towards the front of the machine. Lift the old toner cartridge out of the image drum unit. Dispose of it Be sure to insert the toner cartridge into the drum the in the plastic bag that your new cartridge came in.

  • Page 71: Replacing The Image Drum Unit

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 9. Close the control panel by pressing down until it Replacing the image drum unit clicks into place. The life of an image drum depends on a number of factors, including temperature and humidity, the type of paper you use, and the number of pages per job.
  • Page 72 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 2. Pull the control panel up and forward. 5. Insert the new unit into your machine. Make sure that the tabs on both sides of the drum slot in as shown.

  • Page 73: Problem Checklist

    All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 The display tells you to replace paper even though Problem checklist there is paper in the paper tray. Check that the paper is loaded correctly. Check for Printed pages have lines on them a paper jam in the machine.
  • Page 74 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Your machine does not answer the phone or You sent a fax but the clarity of image received at receive faxes the other machine was very poor Check that the mains power is connected.
  • Page 75 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Your machine disconnected before you could answer a voice request tone You must answer a voice request while the warbling tone is still being played and press HOOK/V.
  • Page 76 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 Index Copier ctivity report manual paper feed Answering machine ay and time – set Answering mode Delayed faxing Auto dial directory cancel from memory...
  • Page 77 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 redial tries eneral information tone/pulse dialling Group dialling Directories add entries auto-dial edit, delete numbers one-touch multiple destinations inc. groups Distinctive ringing...
  • Page 78 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 One touch dial settings print aper trays report codes Paper size 14, 21, 53 telephone directory Problem checklist acrobat reader eceiving connecting...
  • Page 79 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 ser function settings oice request buzzer volume Volume – buzzer closed network – monitor confirmation reports continuous tone distinctive ring ECM function...
  • Page 80 All manuals and user guides at all-guides.com Multifax 2020 ~ 1st Edition ~ 20th November ’01 ~ 4207 CE compliant to RTTE Directive (1999/5/EC) Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time.

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