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RX3042H User's Manual
12
Troubleshooting
This appendix suggests solutions for problems you may encounter
in installing or using the RX3042H, and provides instructions for
using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the
problem.
Problem
LEDs
Power LED does
not illuminate after
product is turned on.
LINK WAN LED
does not illuminate
after Ethernet
cable is attached.
LINK LAN LED
does not illuminate
after Ethernet
cable is attached.
Internet Access
PC cannot
access Internet
Troubleshooting Suggestion
Verify that you are using the AC adapter provided with
the device and that it is securely connected to the
RX3042H and a wall socket/power strip.
Verify that an Ethernet cable like the one provided is
securely connected to the Ethernet port of your ADSL
or cable modem and the WAN port of the RX3042H.
Make sure that your ADSL or cable modem is powered
on. Wait 30 seconds to allow the RX3042H to negotiate
a connection with your broadband modem.
Verify that the Ethernet cable is securely connected to
your LAN hub or PC and to the RX3042H. Make sure
the PC and/or hub is turned on.
Verify that your cable is sufficient for your network
requirements. A 100 Mbit/sec network (100BaseTx)
should use cables labeled Cat 5. 10Mbit/sec cables
may tolerate lower quality cables.
Use the ping utility, discussed in the following section,
to check whether your PC can communicate with the
RX3042Hʼs LAN IP address (by default 192.168.1.1). If
it cannot, check the Ethernet cabling.
If you statically assigned a private IP address to the
computer, (not a registered public address), verify the
following:
• Check that the gateway IP address on the
computer is your public IP address (see the
Quick Start Guide chapter, Part 2 for instructions
on viewing the IP information.) If it is not, correct
the address or configure the PC to receive IP
information automatically.
Troubleshooting
109
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