Troubleshooting Communication Problems; Using The Line Analyzer In Fingerprint - Intermec PB50 User Manual

Chapter 3 — Troubleshooting and Maintaining the Mobile Printer

Troubleshooting Communication Problems

62
Printer Problems and Solutions (continued)
Problem
The test pages do not
print.
The print quality is
poor.
Your printer cannot
connect to PrintSet or
HyperTerminal
Use Dump mode to verify that the printer is receiving data from the
host correctly.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called Line
Analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them on one or more labels.
After the printer starts Dump mode, it tells you it has started Dump
mode by printing it on a label. The Dump mode icon appears and
printer is ready to receive data. For more information on how to start
"Understanding Dump Mode" on page
Dump mode, see
Possible Solution
•
Make sure that the Ready-to-Work indicator is
not blinking. If it is, make sure your printer has
media and that the media cover is closed.
•
Make sure that you can advance media by
pressing the Feed button.
•
Clean the printhead. For help, see
the Printer" on page
•
Check the battery and recharge or replace as
necessary. For help, see
Batteries" on page
•
Check the quality of the media. Use only
Intermec media to ensure superior print quality
and product performance.
•
Check that the printer is set to the appropriate
Constant/Factory or sensitivity number for the
media you are using.
•
Make sure that the serial or USB cable is
plugged in correctly.
•
Check to make sure that all pins on the serial
cable are straight and not bent.
PB50 and PB51 Mobile Printer User Guide
"Cleaning
65.
"Charging the
11.
24.