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Callback Request and Trunk Queuing
Callback request lets you make a call, hang up, and have the system
call you back when:
•
A busy extension number you are calling becomes available
•
A ringing extension number you are calling is used again and then
becomes available
•
A trunk (outside line) becomes available for an outside call
When you answer the call, the system automatically dials the number.
Queue for an extension number or trunk after receiving a busy
tone as follows:
1. Listen for the fast busy tone.
2. Press flash.
3. Listen for the pulse tone and the dial tone.
4. Dial
1
.
5. Listen for the confirmation tone.
6. Hang up.
Postpone a callback as follows:
1. Listen for the triple ring.
2. Lift the receiver.
3. Listen for the dial tone.
4. Hang up.
Accept a callback as follows:
1. Listen for the triple ring.
2. Lift the receiver; the system automatically places your call.
Cancel a callback as follows:
1. Lift the receiver.
2. Listen for the dial tone.
3. Dial
1
4. Listen for the confirmation tone.
5. Hang up.
.
System Features 2-7
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