ROLMphone 300/600 Series GU30-1550-03 User Guide for ROLM 9751 CBX Release 9006i...
Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Rolm will not accept liability for any damages, including long distance charges, which result from unauthorized use. Although...
It ex- plains the telephone models and options available in the ROLMphone 300/600 series, the basic features of your telephone, where to go for assistance, and how to get started using this guide. Chapter 2 Using Your Telephone explains how to make and answer calls.
Feature Access Codes lists the codes that can be dialed to use system features. Appendix B Help! presents some simple procedures you can use to correct problems with your telephone. Appendix C ROLMphone Differences on Release 9006i briefly summarizes the differences in ROLMphone features on the Release 9006i CBX software compared to those of previous CBX releases.
Related Publications The following list presents the titles and brief descrip- tions of other useful Siemens Rolm publications. Please refer to the book’s order number when request- ing a publication from your Siemens Rolm represen- tative. Order No. Title and Description...
12 to 44 feature keys, and multiple extensions per telephone. These digital telephones work your company’s Sie- mens Rolm Computerized Branch Exchange (CBX) to give you advanced, easy-to-use telephone features. The CBX is your facility’s internal telecommunica- tions system. Figure 1–1. ROLMphone 312L and 624SL Telephones...
ROLMphone 300 Series Telephone The ROLMphone 300 series offers two models. • The RP312 has 12 feature keys and one line • The RP312L also has a two-line display with up to Figure 1–2. ROLMphone 312L Telephone 1–4 ROLMphone 300/600 User Guide extension.
• The RP624S also has a speakerphone. • The RP624L has a two-line display with up to 24 characters per line. • The RP624SL has both a speakerphone and a display. Figure 1–3. ROLMphone 624SL Telephone Introduction 1–5...
Options The ROLMphone 600 series telephones are modular and support options for data communications, a head- set/recorder connection, or additional keys. The Data Communications Option (DCO), the Headset/Re- corder Option (HRO), the Electret Headset Option (EHO), and the Analog Adapter Option (AAO) fit into recessed module bays on the bottom of the tele- phone.
RS-232C cable. Before the option is installed or removed from your telephone, the telephone must be configured accordingly at the CBX. Only one DCO may be installed in a given telephone.
HRO connector. The HRO connectors are marked with symbols for either a headset or a recorder. Before the option is installed, the telephone must be configured for it at the CBX. For more information, see your CBX system administrator.
This type of headset does not require require a headset adapter, or amplifier. Note Carbon headsets will not function properly on the EHO. A selection of electret Siemens Rolm headsets is available. See your Siemens Rolm distributor for de- tails. Figure 1–6. Electret Headset Option Introduction 1–9...
The Key- board Expansion Option (KEO) attaches to the right side of the telephone through a special connector and bracket. Before the option is installed, the telephone must be configured for it at the CBX. For more infor- mation, see your CBX system administrator.
Analog Adapter Option The Analog Adapter Option (AAO) allows you to at- tach an analog device to your RP600 series telephone. The AAO supports the following 24-volt analog de- vices: • G3 or below fax machine • PC data communications modem •...
(called multiple line appearances) on other people’s phones. Each person with an appearance of the line on his or her telephone has equal access to the line. Also, a call can be placed on hold at one tele- phone, then retrieved at another telephone on which that same line appears.
Class of Service Each telephone in your CBX system has a class of ser- vice (COS) that specifies the features available on that telephone. Therefore, you may find that some features included in this guide are not available on your tele- phone.
Frequently Used Keys Callback Key: The Callback key can help you com- plete calls to extensions that are busy, ringing, or in Do Not Disturb mode. (See “Callback Request” on page 3–7 for more information.) It also lets you return calls to parties that have left you reminder messages and to the PhoneMail system.
This temporary hold lasts only until you hang up or reconnect to the call, or for a predetermined length of time. If you press the Transfer key while on a call and then hang up, the call immediately rings back on your telephone. 1–16 ROLMphone 300/600 User Guide...
Since a set of features has already been assigned to your telephone’s feature keys, you may find that your telephone does not have feature keys for some of the features described in this guide. However, you can still use any of these features that are available on your system and permitted by your class of service by dialing that feature’s access code, if it has one.
“Using the Speakerphone” on page 2–14. Voice Volume Keys Use the Volume Up ( ) and Volume Down ( ) keys to adjust the voice volume of your telephone. While on a call, press to raise the volume of the voice you...
Sounds Your phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using and indicate that you have an incoming call. Tones occur while you are using your phone and pro- vide information about calls and features.
Sound Tones, cont. Intrusion tone followed by a ringing-beep tone Long tone, followed by an intrusion tone repeated every 8 secs. 1-sec. tone after dialing Ringing (ringback) tone Short tone every 20 sec. Single (conference) tone Steady high tone 3 short tones (confirma- tion tone) 3 short tones followed by dial tone...
The volume remains at the level you set it until you adjust it again. Ring Tone When first installed, your telephone will have a pre- determined ring. You can change your telephone’s ring tone to any one of eight tones. For information about how to do this, see “Changing Your Tele-...
Although every company has its own way of handling support for ROLMphone telephones, most have a person responsible for making configuration changes and answering questions about the CBX telephone system. This person, the CBX system administrator, can provide you with information on the features you need to use and can help troubleshoot problems with your telephone when necessary.
Getting Started This has been a general introduction to the ROLM- phone 300/600 series telephones. To get started using your telephone, read Chapter 2, “Using Your Phone.” 1–24 ROLMphone 300/600 User Guide...
Quick and Easy You can begin using your ROLMphone 300/600 series telephone as soon as it is properly installed and configured at the CBX. To make a call from your primary line To make a call from a secondary line...
• by pressing the Speaker key • by pressing the Transfer key during a call This guide assumes that your telephone has been set up at the CBX to get a dial tone in the same ways as ROLMphone telephones have on previous CBX releases.
Answering a Call You can answer a call in three ways: • by picking up your handset (for a call ringing on your primary line) • by pressing the line key with the blinking status light • by pressing the Speaker key Once you have answered a call, do not press the line key —...
Hanging Up You can hang up in three ways: • by hanging up your handset when you are on a • by pressing the line key when you are on a • by pressing the Speaker key when you are on a 2–6 ROLMphone 300/600 User Guide handset call speakerphone call...
(Com) Group Call” on page 3–18.) Features Used with Internal Calls The following features can be used with internal calls: • Bridged Call - lets you join an existing telephone call on a busy multiple line appearance. (See “Bridged Call” on page 3–3.) •...
Night Answer lets you answer a call to the company operator, when the operator is off duty. (See “Pickup” on page 4–9.) for one-touch dialing of telephone numbers and feature access codes. (See “Repertory Dialing (Repdial)” on page 3–23.) party’s extension during a call and dial it later. (See...
(See “Station Speed Dialing” on page 3–34.) • Two-Way Speaker Call - lets you make a two-way call to the speaker of another telephone. (See “Two- Way Speaker Call” on page 3–32.) Using Your Phone 2–9...
External Calls Calling an Outside Number To call outside your CBX system, you must first dial your trunk (outside line) access code before dialing the number you want to reach. If all trunks are busy when you make your call, you will hear a fast busy tone.
(Repdial)” on page 3–23.) • Saved Number Redial - lets you save the called party’s telephone number during a call and dial it later. (See “Saved Number Redial” on page 3–27.) • Station Speed Dialing - lets you set up single-digit...
• Trunk Queuing - directs the CBX to help you complete your call when you are trying to reach an outside number and all trunks (outside lines) in your company’s system are busy. Trunk Callback Queuing lets you hang up and have the CBX call you back when a trunk becomes free.
Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP312, RP612, and RP624), you must lift the handset to speak to the other party.
Using the Speakerphone The RP612S, RP612SL, RP624S, and RP624SL models have a two-way speakerphone, consisting of a speaker and a microphone. You can use either the handset or the speakerphone to make or answer calls. To make a call from your primary line To make a call from another line...
Also, if your telephone is near a large object that reflects sound and you are further away from the telephone than the object is, your voice volume may be reduced and your voice may sound hollow to the other party. However, the party should still be able to understand you.
Muting the Speakerphone If you have a Mute key, you can press it to turn off the microphone, so that you can carry on a conversation in your room that the other party on your line cannot hear. Mute is also helpful when someone puts you on hold, since it lets you hear your party reconnect even if there is a high noise level in your room.
If you do not retrieve the call after a certain period of time (deter- mined by the CBX), your telephone rings. If it is an external call and you do not answer, the call is trans- ferred to the operator.
Private Hold is another way to place a call in a temporary waiting position. But with Private Hold, the call can only be retrieved from your telephone. Another party cannot pick up the call from his or her telephone, even if your line appears on their tele- phone.
To put a call on private hold To connect to the call again Press the Private Hold (HOLDPVT) key. If you have a PRIVACY key, its status light turns on. Press the PRIVACY key, or press TRANSFR and dial # 2. The PRIVACY status light turns Press the HOLD key.
Transfer The Transfer feature lets you move a call, for example, to another party, and then hang up. The other party can be an extension, the company opera- tor, or an outside number if your CBX is set up to do this.
Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the CBX calls you back after you hang up.
Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transferred call before the transfer • alternate between two parties, when you have one To reconnect with a call 2–22 ROLMphone 300/600 User Guide is complete of them on consultation hold Press the CONNECT key.
Messages and notifications will turn on the status light beside your Mailbox key and, on display tele- phones, provide information about the call. On a non-display telephone, you can receive only one message or notification at a time. If you have a non-display telephone with a PhoneMail...
To answer a message or notification on a non-display telephone 2–24 ROLMphone 300/600 User Guide Press the Callback (CALLBCK) key. The CBX automatically dials the extension that left the message or dials the PhoneMail system. The message or notification is cancelled when the called party or the PhoneMail system answers.
To turn off the Mailbox status light for a message or notification on a non-display telephone Turning off the Mailbox status light does not delete messages or notifications. Get a dial tone. Dial * 5 2. Hang up. Note Using Your Phone 2–25...
Get a dial tone. Dial * 5 7 2. Dial single digits (1 through 8) to hear various tone pitches. If you have a display telephone, it displays the selected tone’s number. The last tone you hear before you hang up will become...
The Bridged Call feature lets you join a call if one of the other parties’ extensions also appears on your telephone (a multiple line appearance). Although the same extension may appear on several telephones, only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call.
Note If you press the Transfer key during a bridged call, your telephone will be removed from the call. You cannot bridge a conversation on an extension set up for Privacy. Also, once you have bridged into a conversation, the party at that extension can exclude you by pressing the Privacy key.
Busy Override does not interrupt a privacy call or a telephone in Do Not Disturb mode. (See “Do Not Disturb” on page 6–3 and “Privacy” on page 6–4.) Listen for the busy tone. Press the Busy Override (OVERIDE) key, or dial # # 7.
Busy Standby Queuing With Busy Standby Queuing, you can stay on a line until a busy extension that you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are queued. As soon as the extension becomes free, your call will be put through automatically.
To make a call- back request To accept the callback Listen for the other party’s telephone to ring or for the busy signal. Press the Callback (CALLBCK) key, or dial # 1. You will hear the confirmation tone. If you have a display telephone, WILL CALL BACK is displayed.
The status light next to the PROGRAM key turns on, indicating that your telephone is in program mode. Press the CLEAR key. DELETED is displayed to confirm the cancellation. Press the PROGRAM key to end the display.
Note If you do not have a Conference key on your telephone, press the TRANSFR key to join all parties. To add another party, press the TRANSFR key and dial the next party, then press CONF to join all the parties.
To remove the last party from the conference To determine your position in the conference (with a display telephone) To remove a party from the conference 3–10 ROLMphone 300/600 User Guide Press the CLEAR key. Press the TRANSFR key. The status light beside the Conference (CONF) key blinks.
Consultation Consultation lets you put the other party in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call.
Direct Station Select (DSS) lets you monitor and automatically dial or answer an extension. The status light next to the DSS (D-) key on your telephone indi- cates whether that extension is idle, ringing, or busy. Whenever someone is calling that extension, the status light next to the DSS key on your telephone blinks.
If you want to set up another DSS key, press the STORE key. If you have a display telephone, STORED is displayed. Repeat the two previous steps. To end setup, press the PROGRAM key. The...
To clear a DSS key on a display telephone You cannot clear a DSS key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different extension. To dial a DSS extension A DSS call overrides Forwarding and both Station and Pilot Hunting.
To answer a DSS extension To answer a DSS extension during a call Press the DSS (D-) key for that extension. To answer another extension for which you do not have a DSS key, you can use the Station Pickup feature. (See “Station Pickup” on page 4–10.) Ask the first party to hold.
Direct Trunk Select Direct Trunk Select lets you choose a particular trunk (outside line) for placing a call. To choose a trunk 3–16 ROLMphone 300/600 User Guide Get a dial tone. Press the Direct Trunk Select (DTS) key, or dial # # 8.
For example, you might use Buzz to signal a secretary. You can use this feature only if your telephone has been assigned a buzz target in the CBX. A buzz target is another digital telephone. To buzz your target Press the BUZZ key.
If you are talking on the telephone, you can press the Buzz key without interrupting your call. Buzz overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6–3.) Community (Com) Group Call Community (com) groups can be set up at the CBX so that the members of a group can call each other by dialing a short com code instead of an extension.
Community (Com) Group Speaker Call Community (Com) Group Speaker Call lets you make a two-way call to the speaker of another telephone in your community (com) group by dialing a short code instead of an extension. If the party you are calling does not have a speakerphone, they must pick up the handset to answer.
If you are a member of a com group and want to make intercom calls to the same member often, you can set up an auto intercom repdial key. To do this, set up a repdial key with the Intercom feature access code ( * * 6) followed by the com code of another member in your group.
Hang up. The other party’s MAILBOX status light turns on. If the other party has a display telephone, the system will also leave a reminder message providing your name and the date and time of your call. Get a dial tone.
Paging Paging connects your telephone to your company’s loudspeaker or paging system so that you can make an announcement. If your paging system is divided into zones, depending upon how it has been set up. If your paging system is divided into zones, you may be able to make an announcement to all zones or to only one of them.
For example, you can set up a repdial key to dial a fre- quently called telephone number together with the account number to which you always want to charge such calls. You might set up another repdial key to forward incoming calls to the same number every time.
PRESS FEATURE KEY OR DIAL CODE is displayed. Press the repdial (R-) key you want to set up. If you have a display telephone, REPDIAL is dis- played, followed by either the dialing sequence or NOTHING STORED. NEW NUMBER is then displayed.
You cannot clear a repdial key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different sequence. If you want to set up another R- key, press the STORE key.
To dial using a Press the repdial (R-) key. repdial key 3–26 ROLMphone 300/600 User Guide...
To save a number you have dialed To dial your saved number Press the Saved Number Redial (SAV/RDL) key. If you have a display telephone, STORED is displayed. Press the Saved Number Redial (SAV/RDL) key. Get a dial tone. Dial # 4.
PRESS FEATURE KEY OR DIAL CODE is displayed. Press the Saved Number Redial (SAV/RDL) key, or dial # 4. If you have a display telephone, SAVED NUMBER REDIAL is displayed followed by either the saved number or NOTHING STORED. NEW NUMBER is then displayed.
Fixed One-Way Speaker Call The Fixed One-Way Speaker Call feature lets you make a one-way call to the speaker of a telephone that is set up at the CBX (fixed) as your speaker call target. The other party can hear you but must pick up the handset to answer.
One-Way Speaker Call The One-Way Speaker Call feature lets you make a one-way call to the speaker of another phone. If the other party does not have a speakerphone, they must pick up the handset to answer. One-Way Speaker Call is only available on CBX Release 9006.3 and higher.
One-Way Broadcast Speaker Call The One-Way Broadcast Speaker Call feature lets you make a one-way call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feature, you must be set up for it on your CBX.
If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a display telephone, PLEASE TRY LATER is also displayed. For infor- mation about the types of calls the Speaker Call Rejection feature will block, see “Fixed One-Way...
Station Speed Dialing The Station Speed Dialing feature lets you assign frequently used dialing sequences to codes for easy dialing. You can assign dialing sequences to each of ten sin- gle-digit codes (0 through 9). You can then dial a sin- gle-digit code instead of dialing the entire sequence.
To set up a station speed key on a display telephone Press the PROGRAM key. The PROGRAM status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed. Press the Station Speed (SPEED) key, or dial # # 3. SPEED DIAL is displayed.
To set up a station speed key on a non-display telephone You can also assign a dialing sequence to a repdial key. (See “Repertory Dialing (Repdial)” on page 3–23.) 3–36 ROLMphone 300/600 User Guide Press the Station Speed (SPEED) key twice.
To clear a station speed code on a display telephone Press the Station Speed (SPEED) key. You will hear the confirmation tone, followed by the internal dial tone. Dial the station speed code. Get a dial tone.
Note You cannot clear a station speed key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different sequence. 3–38 ROLMphone 300/600 User Guide...
System Speed Dialing If you have the System Speed Dialing feature set up on your CBX, you can dial frequently called internal and outside numbers (local, long distance, and inter- national) by dialing a code number. A number set up for a system speed code can contain an initial PIN, if one is necessary to make outside calls.
If you receive a busy tone instead of a queuing tone, Trunk Callback Queuing is not available. Listen for the triple rings. If you have a display telephone, FREE is displayed. Answer the telephone. The CBX will automati- cally place your call.
The status light next to the PROGRAM key turns on, indicating that your telephone is in program mode. Press the CLEAR key. DELETED is displayed to confirm the cancellation. Press the PROGRAM key to end the display.
To cancel trunk Hang up. standby queuing 3–42 ROLMphone 300/600 User Guide...
Mailbox Reminder Messages and Notifications If your telephone has been set up at the CBX with a mailbox, it will signal you when you have reminder messages, PhoneMail notifications, or ROLMfax notifications waiting in your mailbox. A reminder message indicates that someone has tried to reach you and wants you to call them back.
To answer a reminder message or a PhoneMail notification To answer a ROLMfax notification To delete a reminder message or a notification To get out of the mailbox display 4–4 ROLMphone 300/600 User Guide When the message or PhoneMail notification that you want to answer is displayed, press the Callback (CALLBCK) key.
Displaying Specific Kinds of Messages and Notifications If you have a display phone, you can display specific kinds of messages and notifications by dialing desig- nated numbers. These numbers differ according to different CBX software releases. Display Numbers for CBX Release 9006.1 to 9006.2 To display ROLMfax notifications...
To display ROLMfax notifications To display reminder messages 4–6 ROLMphone 300/600 User Guide Press the MAILBOX key. Dial 2. Your ROLMfax notifications are displayed. Press the MAILBOX key to scroll through them. Press the MAILBOX key. Dial 3. Your reminder messages are displayed. Press the MAILBOX key to scroll through them.
Reminder Messages and Notifications on Non- Display Phones On a non-display telephone, the Mailbox status light turns on when you have a reminder message or a ROLMfax notification waiting in your mailbox. Only one message or notification can be waiting in your mailbox at any time.
To turn off the Mailbox status light for a message or notification on a non-display telephone Turning off the Mailbox status light does not delete messages or notifications. 4–8 ROLMphone 300/600 User Guide Get a dial tone. Dial # 5 2.
Station Pickup Station Pickup lets you answer a call that is ringing, on hold, queued, or parked at any extension, provided that you know the number for the extension. To answer a call ringing, on hold, queued, or parked at any extension Universal Night Answer Universal Night Answer lets you answer an incoming...
5–4 ROLMphone 300/600 User Guide Get a dial tone. Dial # 9 0. You will hear the confirmation tone. If you have a display telephone, SYSTEM FORWARD ON is displayed. Hang up. a period of time specified at the CBX)
To forward internal and external calls under all conditions For this method of forwarding to work, Fixed Forwarding must not be active. To set up Variable Forwarding options on a display phone On CBX Release 9006.1 only, SYSTEM FORWARD is displayed if Fixed Forwarding has been set up for your extension.
5–6 ROLMphone 300/600 User Guide Continue pressing FORWARD to scroll through the following Variable Forwarding options: – FWD-ALL-BOTH Forward both internal and external calls under all conditions. – FWD-ALL-EXT Forward all external calls under all conditions. – FWD-ALL-INT Forward all internal calls under all conditions.
Your primary line key status light flickers and the FORWARD status light turns on to indicate that Variable Forwarding is active for your ex- tension. STORED is displayed, followed by the option you chose, the number to which your calls are forwarded, and ON. Press PROGRAM.
To set up Variable Forwarding options on a non- display phone or on a display phone without a Program key or a Forward key 5–8 ROLMphone 300/600 User Guide Get a dial tone. Dial one of the following access codes to specify under which conditions you want your calls to be forwarded: –...
A call made from your Variable Forwarding target to your extension will always ring through. You can only forward calls to an outside number if your telephone has been assigned a special class of service. To cancel Variable Forwarding Dial the extension to which you want your calls forwarded.
7–14. Forced Forwarding Forced Forwarding lets you immediately forward a call ringing on your telephone by pressing the Forward key. The call is forwarded to the same exten- sion to which calls are normally fixed forwarded when your extension rings but no one answers.
Relay Forwarding When one telephone is set up to forward calls to a second telephone, Relay Forwarding lets the user at the second telephone forward calls to a third exten- sion. Calls to the first extension, as well as calls to the second extension, are forwarded to the third exten- sion.
Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. Park is used in connection with the Park access code (* 6), which you can dial directly or by pressing a rep- dial key set up for it.
To park a call to your extension To pick up a call parked on anoth- er extension To pick up a parked call dur- ing another call Press the TRANSFR key. You will hear the confirmation tone, followed by the dial tone. Dial * 6.
To pick up a call parked on your extension while your extension was busy To pick up a call parked on a line that appears on your phone 5–14 ROLMphone 300/600 User Guide Press the PICKUP key, or get a dial tone and dial * 3.
To place a call on system hold on a display telephone Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed.
Note Get a dial tone. Press the System Hold (SYSHOLD) key, or dial * 8. If you have a display telephone, ENTER PARK SLOT NUMBER is displayed. Dial the number of the system slot. Begin speaking. If you do not have a speaker- phone, you must pick up the handset to speak to the other party.
• exclude a party that has bridged (joined) your call • put a call on private hold using only the Hold key If your telephone has been set up at the CBX for Au- tomatic Privacy, all calls you make are private unless you turn off the Privacy feature.
Press the PRIVACY key, or press TRANSFR and dial # # 2. The PRIVACY status light turns off. If you have a display telephone, STORED is displayed. Press the PRIVACY key, or press TRANSFR and dial # 2. The PRIVACY status light turns on.
Automatic Privacy If your telephone has been assigned the Automatic Privacy feature, no one can bridge (or join) your calls unless you turn off the feature. To turn off Auto- matic Privacy 6–6 ROLMphone 300/600 User Guide During a call, press the PRIVACY key, or press...
Your CBX system administrator can use the CDR feature to charge specific departments for the calls they have made or to let you bill clients for telephone consultation time. This information includes the extension, time, date, and duration of each call, as well as the called or calling number.
7–4 ROLMphone 300/600 User Guide Press the ACCOUNT key. If you have a display telephone, ENTER ACCOUNT CODE is displayed. (If a default account number has been set up for you at the CBX, ACCT CODE is displayed, followed by your default account number.
Note To change the account to which you have assigned a call, simply assign the call to another account. The new account number replaces the old account number. Managerial Features 7–5...
Bad Line Reporting If you have a bad connection with an external call, Bad Line Reporting lets you report the bad connection so that it is logged at the CBX. This provides general information for service technicians. You may also want to explain the problem in detail to your company repair service.
Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up. A call to a hunt group is signaled by long rings.
Station Hunt Group To set up a station hunt group, a person who wants to be included sets up a destination, which is the next extension to be hunted. Calls to that person’s primary extension will then advance to their destination. You can only join a station hunt group if your phone has been assigned the station hunt group class of service.
For a circular-pattern station hunt group, after the initial round of advancing the call will be auto- matically queued at the phone that was originally called. If this is not possible because there is already a call waiting, or because the class of service of the phone to which the call was originally directed does not allow automatic queuing, the caller will receive a busy tone.
Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your phone, you can use the No-Hunt feature to temporarily remove your phone from the group. Hunt group calls will then skip your phone and advance to the next phone in the group.
To change your station hunt destination You must remove yourself from the hunt group before you can change your station hunt destination. Remove your phone from the hunt group, as described on page 7–12. Verify that both the member who is your current destination and the one who will become your new destination have also removed their phones from the group.
To clear your station hunt destination You must remove yourself from the hunt group before you can clear your station hunt destination. To remove your phone tempo- rarily from a hunt group 7–12 ROLMphone 300/600 User Guide Remove your phone from the hunt group, as described in the next section.
To join your hunt group Even if you do not have a station hunt destination, you must join the hunt group to receive hunt group calls. Press the NO-HUNT key. The NO-HUNT status light turns off. If you have a display phone, STATION HUNT ACTIVATED is displayed.
If your PIN is restricted, you cannot use your PIN at any other telephone. The CBX will accept your PIN only when entered at your telephone. In this case, the system will not let you use two of the features presented in this chapter: Follow-Me Forwarding and Remote Authorization.
Class of Service Changeover Your telephone may be set up at the CBX to use one class of service (the primary) during normal business hours and then automatically change over to a more limited one (the secondary) during non-business hours. This arrangement makes it more difficult for someone to use your telephone to make unauthorized calls.
Follow-Me Forwarding Follow-Me Forwarding temporarily authorizes you to change your extension’s Variable Forwarding target from another internal telephone. For example, you can use it to have your calls follow you from one office to the next. To change your Variable...
To cancel your Variable Forwarding target from another phone For more information, see “Variable Forwarding” on page 5–4. – # 9 5 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the CBX.
Whether you are required (forced) to enter your PIN to make an external call depends on the class of service of the telephone you are using, the number you have dialed, and the route the CBX uses to con- nect you with a trunk (outside line).
(PIN) at a tele- phone that you are temporarily using, to temporarily raise its class of service to your telephone’s class of service. This lets you access features you normally use, but which are not allowed from the remote tele- phone.
Do not deactivate your PIN during a call, since this will disconnect the call. 7–20 ROLMphone 300/600 User Guide Get a dial tone. Dial * # 5 8. You will hear the confirmation tone. If you have a display telephone, IDENTIFICATION DELETED is displayed. Hang up. Note...
Trace Call Trace Call lets you record a caller’s telephone number on a system printout. You can trace a call manually and then ask your CBX system administrator for a printout of the number. Or, if Automatic Trace Call has been assigned to your telephone’s class of service, all calls to your telephone are traced and their numbers printed at the CBX.
Feature Access Codes If you do not have a key on your phone for a feature available in your system and class of service, you can use that feature by dialing its feature access code. To access a feature using the key pad: •...
Class of Service Changeover • To restore your phone’s primary • To return your phone’s secondary COS Community (Com) Group Speaker Call Conference • To remove the last party • To remove a specific party Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Variable - All Forwarding, Variable - Busy...
Forwarding, Variable - External Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Hold, Private Mailbox • To turn off status light • To leave a reminder message • To cancel a reminder message you have left Park Pickup, Group Pickup, Station...
Privacy Privacy - Cancel Saved Number Redial Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broad- cast Station Hunt Group • To prevent hunting • To allow hunting • To set up a destination • To clear a destination Station Speed Dialing •...
System Hold through System Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night Answer Feature Access Codes A–7...
Introduction This section presents some simple procedures that may help you correct problems with ROLMphone 300/600 series telephones. If you try these steps without success, call your CBX system administrator or the appropriate service personnel. Help! B–3...
B–5. All the status lights flash, but the display does not light up. The telephone has failed the Self Test. Call your CBX system administrator or the appropriate service personnel. No status lights flash when the telephone is reset.
“Forwarding” on page 5–3 for information on forwarding and cancelling forwarding. Also verify that the telephone is not in Do Not Disturb mode. To cancel Do Not Disturb, press the Do Not Disturb (DND) key until its status light turns off.
Introduction This appendix briefly summarizes the differences in ROLMphone features on the Release 9006i CBX software compared to those of previous CBX releases. See the appropriate sections in this guide for more detailed explanations of these features and how they are used. In general, most features operate in the same way as before or with only very small modifications.
Features that Have Been Changed or Replaced on Release 9006i • Auto Intercom is no longer a separate feature. The • Automatic Camp-On is replaced by Busy Standby • Call Detail Recording (CDR) Account Code is • Call Pickup is now called Station Pickup and no •...
In addition, calls from the party to whom you have forwarded your calls will now ring through to your phone. • Callback Camp-On is replaced by Callback Request, which operates a little differently. After you press the Callback (CALLBCK) key, the CBX notifies you with triple rings (previously one long ring) when the extension becomes free.
• Follow-Me Call Forwarding is now called • Forced Authorization Code is now called Forced • Intercom Call is now called Community (Com) • Message Reminder is now called Reminder • Night Call is now called Universal Night Answer • Privacy now lets your CBX system administrator •...
• Save/Repeat is now called Saved Number Redial and has changed in that you no longer have to get a dial tone before pressing the Saved Number Redial (SAV/RDL) key to redial a saved number. Also, the saved number is now associated with the phone instead of with the extension.
New Features • Bridged Call lets you join an existing call on a • The Callback (CALLBCK) key can help you • Class of Service Changeover lets you restore your • The Clear key can be used to remove or cancel •...
• Pilot Hunt Group lets your CBX system administrator set up a group of phones under a pilot extension. A call to that extension will move from one phone to another in the group until the call is answered or the caller hangs up. •...
The process of placing a call, or any activity on a line, prior to the CBX completing a connection to another party. CBX (Computerized Branch Exchange). CBX is a trademark of Siemens Rolm Communications Inc. It refers to Siemens Rolm’s computerized...
CBX. Depending upon how the CBX is configured, an extension number can be from one to six digits long. faceplate. A paper template that fits around the keys of a telephone in order to label the keys with the features or lines assigned to them.
ROLMphone 600 series telephones. It is designed to provide an additional 20 lines. key pad. A group of keys on the telephone used for dialing telephone numbers and accessing features. These keys are labeled 0 through 9, *, and #.
PBX, special service trunks, and other users within that community. Siemens Rolm’s CBX is part of this generic class of switching systems called PBXs. When not referring specifically to the CBX, the term “PBX”...
A feature of the CBX system that is available to all users. trunk. A telephone line between a PBX and a local Central Office (CO). Trunks are used when calling local or long distance numbers outside of your company’s telephone system.
Index access codes See also feature access codes. com groups 3-18 paging 3-22 trunk 2-10 ACCOUNT key 7-3 Account Number feature 7-3 access code A-3 account numbers, Repertory Dialing 3-23 Analog Adapter Option (AAO) 1-6, 1-11 answering calls 2-5 Auto Intercom feature from previous CBX releases C-4 Automatic Camp-On feature from previous CBX releases C-4...
Community (Com) Group Call feature 3-18 Community (Com) Group Speaker Call feature 3-19 access code A-4 CONF key 3-9 Conference feature 3-9 access code A-4 compared to previous CBX releases C-5 Connect feature 1-15, 2-22 CONNECT key 1-15, 2-22 Consultation feature 3-11, C-5 consultation hold 3-11 COS (class of service) 1-14 D- key (DSS) 3-12...
feature comparison with previous CBX releases C-1 feature keys 1-14 features Account Number 7-3 Automatic Privacy 6-6 Bad Line Reporting 7-6 Bridged Call 3-3, 3-5 Busy Standby Queuing 3-6 Buzz 3-17 Call Detail Recording (CDR) 7-3 Callback Request 3-7 Changing Ring Tone 2-26 Class of Service Changeover 7-15 Community (Com) Group...
Forwarding features 5-3 Fixed 5-3 Follow-Me 5-10, 7-16 Forced 5-10 Relay 5-11 Return 5-11 Variable 5-4 Forwarding Return feature 5-11 getting a dial tone 2-4 Group Pickup feature 4-9 access code A-5 hanging up 2-6 Headset/Recorder Option (HRO) 1-6, 1-8 help 1-23 Self Test B-4 Hold features 1-15, 2-17...
messages. See reminder messages; PhoneMail system; ROLMfax sys- tem. multiple line appearances 1-12 Mute feature 2-16 MUTE key 2-16 in PhoneMail repdialing sequence 3-23 Night Call feature from previous CBX releases C-6 No-Hunt feature 7-10 NO-HUNT key 7-12 One 3-31 One-Way Broadcast Speaker Call feature 3-31 access code A-6...
1-20 changing tone 2-26 ROLM CBX 1-3 ROLMfax system 1-15, 2-23, 4-3 ROLMphone telephones 300 and 600 series 1-3 300 series 1-4 600 series 1-5 basics 1-12 Roving Authorization feature from previous CBX releases C-6 SAV/RDL key 3-27 Save/Repeat feature from previous...
STORE key DSS setup 3-13 repdial setup/clear 3-25 Station Speed Dial setup/ clear 3-35 SYSHOLD key 5-15 SYS-SP1 key 3-39 SYS-SP2 key 3-39 System Hold feature 5-15, C-9 access code A-7 System Speed Dialing feature 3-39, C-7 access codes A-7 Time feature 1-16 TIME key 1-16 tones 1-20...