Before You Begin Before You Begin These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard, and optiPoint 500 advance telephones running on your HiPath 1200. They describe all functions you can use from your telephone. If you find that some func- tions you wish to use are not available on your telephone, they have not been configured for you and your telephone.
Before You Begin All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health.
Basic Operating Instructions Control Panel optiPoint 500 economy/basic/standard Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker Display, Keypad for open listening 2 lines with LEDs and ring tones 24 chars – Key field Handset freely programmable keys...
Basic Operating Instructions Control Panel optiPoint 500 advance with optiPoint key module Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker Illuminated Dis- Keypad for open listening play, LEDs and ring tones 2 lines with 24 chars –...
Basic Operating Instructions Step by Step How to Use these Operating Instruc- tions This symbol indicates special notices and addi- tional information. You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset.
Basic Operating Instructions Step by Step Service personnel References to service personnel usually mean the per- son responsible for programming your HiPath 1200. Service personnel have access to appropriate PC tools.
Basic Operating Instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: > < > Forwarding on? to scroll to a function and press to ex- ecute it. You can select other functions directly depending on the situation.
Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call or callback, your telephone rings once every four seconds (single- tone sequence).
Step by Step Answering a Call with the Speaker (Speaker- phone Mode) This function is not available with optiPoint 500 economy and optiPoint 500 basic. The telephone rings. The caller is displayed. Press the key. The LED lights up. Speaker Speakerphone mode.
Making Calls – Basic Functions Step by Step Dialing/Making Calls You can make free internal calls to all users who are con- nected to the HiPath 1200. If authorized, you can also make external calls to users in the public telephone network. You can get the internal station numbers and ex- ternal trunk access codes from the service per- sonnel.
The other party answers with speaker: Lift the handset. or On-hook dialing: use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). The called party does not answer or is busy: Press the key. The LED goes out.
Making Calls – Basic Functions Step by Step Open Listening You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the hand- set.
Making Calls – Basic Functions Step by Step Redialing a Number The last ten telephone numbers dialed are stored auto- matically. You can redial them simply by pressing a key. The station number appears on your screen for two se- conds and is then dialed.
(speaker call, page 34). Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are conducting a call. The micropho- ne is switched on. Press the key. The LED lights up.
Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Consult? Confirm. Call the second party. Return to the first party: Return to held call? Confirm.
Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to ano- ther colleague of yours, you can transfer the call that colleague. Consult? Confirm. > Start transfer? Enter the number of the party to which you want to transfer the call.
Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can forward calls immediately to different internal or external telephones (destinations). > Forwarding on? Select and confirm. Enter the code. Enter the destination number. • For internal destinations, enter the internal station number.
Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) If this function has been configured (consult service personnel), you can forward calls to your HiPath 1200 multiple subscriber numbers (MSN) (DID number) di- rectly within the carrier network.
Making Calls – Basic Functions Step by Step Save? Confirm. When call forwarding is active, a special dial tone sounds when you lift the handset and "MSN to:..." appears in the display. Using Call Forwarding - No Answer (CFNA) Calls that you do not answer after six rings (=default, can be set by service personnel) or that arrive while you are busy can be forwarded to a telephone of your choice.
Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •...
Making Calls – Basic Functions Step by Step Checking and Canceling a Saved Callback > View callbacks? Select and confirm. Enter the code. Deleting a displayed entry: Delete? Confirm. Ending callback display: > Exit? Select and confirm. Press the key. The LED goes out. Program/Service Press the key.
Making Calls – Basic Functions Step by Step Saving Repertory Dialing Numbers on a Key You can save a frequently dialed number on any free key of your phone or accompanying equipment. Press the key. The LED lights up. Program/Service >...
Making Calls – Basic Functions Step by Step Simply press the key to dial a stored telephone number page 30. If you have saved an internal station number, the corresponding LED signals various states page 60 You can do this while a call is in progress. Using Repertory Dialing Keys Precondition: You have saved a station number on a re- pertory dialing key...
Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet...
Making Calls – Basic Functions Step by Step Adjusting the Receiving Volume During a Call Precondition: You are conducting a call. To raise or lower the volume, keep pressing the keys un- til the desired volume is set. simultaneously Save. Adjusting the Display to a Comfortable Rea- ding Angle You can swivel the display unit.
Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Program/Service > *59=Pickup - directed? Select and confirm. Enter the code.
You can conduct the call with the handset or in speaker- phone mode. Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic. Lift the handset and answer the call. Mute off? Press the "OK" key to confirm your selection and answer the call.
Making Calls – Convenience Functions Step by Step Accepting a Call From an Answering Machi- You can accept a call from any answering machine if the machine is connected to your system (consult service personnel) and you have programmed the answering machine number on a key page 59.
Making Calls – Convenience Functions Step by Step Dialing/Making Calls Using a Caller List If this feature is activated, the following calls will be stored in three caller lists: • 1=Not answered calls • 2=Answered calls • 3=Originated calls The service personnel can specify if only external or ex- ternal and internal calls are saved.
Making Calls – Convenience Functions Step by Step Ending retrieval > Exit? Select and confirm. Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker Displaying the call time and additional call informa- tion Precondition: You have retrieved the caller list and the selected call is displayed.
Making Calls – Convenience Functions Step by Step Using Speed-Dial You can assign station or system speed-dial numbers to frequently called destinations. • You can set up your own station speed-dialing num- bers (max. 10) which are available only from your te- lephone.
Making Calls – Convenience Functions Step by Step Saving/changing/deleting station speed-dial num- bers and associated names You can store the ten numbers which you use the most and dial them using your own station speed-dial num- bers: 0 through 9 (see above). Press the key.
Making Calls – Convenience Functions Step by Step If applicable You can enter a name for the number you have entered. This will be displayed when you dial the speed-dial num- ber, and added to the internal directory page 42. >...
Making Calls – Convenience Functions Step by Step Select from Directory (Alphanumeric Search) The internal directory contains all station numbers, and the station and system speed-dial numbers assigned to a name (consult service personnel). Precondition: Names have been assigned to the stati- on/speed-dial numbers stored.
Making Calls – Convenience Functions Step by Step To enter a space, press "0". Pressing "1" automatically displays the first entry in the internal directory. The "*" and "#" keys have no function here. If applicable > Delete Character? Select and confirm each letter to be deleted. The last letter entered is deleted.
Making Calls – Convenience Functions Step by Step Automatic Connection Setup/Immediate Con- nection/Hotline If this feature is activated (consult service personnel), a connection to a specified internal or external destination will be set up when you lift the handset. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time.
Making Calls – Convenience Functions Step by Step Assigning a Station Number/MSN You can selectively assign a specific multiple subscriber number MSN (DID number) to your telephone before making an external call. The assigned MSN then ap- pears instead of the default MSN on the called party’s display.
Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in ano- ther call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...
Making Calls – Convenience Functions Step by Step Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Combining the calling parties into a three-party conference > Conference? Select and confirm. Press the key. The LED lights up. Enter the code. The Program/Service LED goes out.
Making Calls – Convenience Functions Step by Step Turning the Call Waiting Tone On and Off You can suppress the call waiting tone (emitted appro- ximately every six seconds) for second calls. Waiting calls are then only indicated on the display (Call waiting?) or, if configured, by the flashing "Ringer cutoff"...
Making Calls – Convenience Functions Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.
Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as two other parties at the same time. These may be internal or external users. Call the first party. >...
Making Calls – Convenience Functions Step by Step Activating Tone Dialing/DTMF Suffix Dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. You can use the keys "0" through "9", "*", and "#" to trans- mit DTMF signals.
Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 6 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station and the password for activating/deac- tivating it can be set by the service personnel.
Making Calls – Convenience Functions Step by Step Entry Voice Mail (EVM) Your HiPath 1200 features an integrated voice memory system called "Entry Voice Mail". Your service personnel can configure up to 24 voice mailboxes and four AutoAttendants for you. If the voice mailbox auto-configuration feature was en- abled by the service personnel, you can also configure your voice mailbox yourself.
Making Calls – Convenience Functions Step by Step Configuring the Personal Voice Mailbox If your service personnel has not configured a personal voice mailbox for you, you can easily do it yourself. Precondition: Service personnel enabled auto-configu- ration for voice mailboxes. Enter the code for "Entry Voice Mail"...
Making Calls – Convenience Functions Step by Step Press the flashing "Mailbox" key. Enter the code for "Entry Voice Mail" (default = 790). > Call Voice Mail? Select and confirm. Enter the personal voice mailbox code number. Follow the acoustic user prompts. Checking the personal voice mailbox from another internal telephone Enter the code for "Entry Voice Mail"...
Making Calls – Convenience Functions Step by Step Activating AutoAttendants If configured (consult your service personnel), you can forward calls to AutoAttendants. Configure call forwarding page 24 or call forwarding - no answer page 26 on your telephone to the destina- tion 741, 742, 743 or 744 (=default destinations for Au- toAttendants, consult service personnel).
Making Calls – Convenience Functions Step by Step • Greeting control, "manual" or "automatic day/night program". Use "manual" to specify that the last greeting liste- ned to/recorded under Greeting 1/2 is active. With "automatic day/night program", greeting 1 (=day) or 2 (=night) is active depending on the day and night answer feature in your HiPath 1200.
Saving Functions and Procedures Step by Step Saving Functions and Procedures You can save a frequently-dialed number page 29, or frequently-used functions/procedures (comprising se- veral operating steps) to any free key on your telephone or add-on device. Assigning Functions to Keys Press the key.
Saving Functions and Procedures Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Call Fwd No Reply, Night answer, Do not disturb, Changeover, HF answerback on/off, Campon prot. on, Caller ID suppression, Busy by Busy: Saved function is not active.
Saving Functions and Procedures Step by Step Active call on assigned multiple subscriber number MSN. Flashing rapidly – A call has arrived for me on this MSN; press the key to pick up the call. Flashing normally – A call has arrived on this MSN; press the key to pick up the call.
Saving Functions and Procedures Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be sa- ved to a single key on your telephone. Using the "Account code" page 74 function, for ex- ample, you can save all the remaining required inputs (station number of the calling party + the station num-...
Saving Functions and Procedures Step by Step Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again. You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals page 51.
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (consult service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.
Using Other Team Functions Step by Step You belong to a hunt group or a group call: > Leave group? Select and confirm. > Join group? Enter the code for "leave" or "join". Press the "Hunt group join/leave" key. You belong to several groups: >...
Using Other Team Functions Step by Step > #=Leave all groups? Select and confirm. This turns off the audible tone for all groups. Enter the code for "Leave all groups". > *=Rejoin all groups? Select and confirm. This turns off the audible tone for all groups. Enter the code for "Join all groups".
Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone. To do this, consult your service personnel to find out if a pickup group has been confi- gured.
Privacy/Security Step by Step Privacy/Security Turning Do Not Disturb On and Off To avoid any interruptions, you can activate the Do Not Disturb feature. Callers then hear the busy tone. > DND on? Select and confirm. > DND off? Enter the code for "on" or "off". When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active...
Privacy/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone from outside lets you hear what is going on in the room. Activating the telephone to be monitored: Press the key.
Privacy/Security Step by Step Trace Call: Identifying Anonymous Cal- lers You can have the carrier identify malicious external cal- lers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
Privacy/Security Step by Step While the telephone is locked, a special dial tone sounds when you lift the handset. You can conti- nue to dial internal numbers as usual.
Privacy/Security Step by Step Saving Your PIN To prevent unauthorized persons from using your tele- phone, you need to enter a personal identification num- ber, which you can save yourself. Press the key. The LED lights up. Program/Service > *93=Change PIN? Confirm.
Checking and Assigning Call Charges Step by Step Checking and Assigning Call Charges Displaying Call Charges For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, the service personnel must request the AOCD feature (Advice of Charge, During the Call) from your carrier.
Checking and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up ac- count codes for you. Press the key. The LED lights up. Program/Service >...
Using Other Functions/Services Step by Step Using Other Functions/Services Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment page 76 .To do this, you need to save the time when you want to be called.
Using Other Functions/Services Step by Step Save? Confirm. If you make a mistake: > Previous? Select and confirm. This deletes all entered digits. Deleting and checking a saved appointment: Press the key. The LED lights up. Program/Service > #46=Timed reminder off? Confirm.
Using Other Functions/Services Step by Step Music on Hold If Music on Hold has been set up for your HiPath 1200, waiting callers will hear the selected music. You can listen to this music (as background music, for example) using the speaker in your telephone. >...
Using Other Functions/Services Step by Step If this function has been configured (consult service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: •...
Contact your network provider to find out which ISDN functions can be code-controlled in your country (contact the service personnel). Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e. g. toll fraud).
Using Other Functions/Services Step by Step Operating a Switch (Relay) If this feature is configured (consult service personnel), you can activate/deactivate certain devices (e.g. door opener) via switches (relays, max. 2 ).Depending on their programming, the switches can be activated/deactivated manually or automatically (accor- ding to time).
Using Other Functions/Services Step by Step Confirming/Deactivating an Alarm If the service personnel have activated the alarm feature on your telephone, you will receive an alarm call when your HiPath 1200 recognizes an alarm situation .To acknowledge the alarm call, you must answer it. If you do not answer the alarm call, it will be repeated (de- pending on how it is programmed).
Using Other Functions/Services Step by Step Reject on Busy, Switching Telephone to Busy All telephones in a specified group are automatically set to busy when a member is engaged in a call. External calls cause no ring tone (caller hears busy signal) and are rejected.
System Administration/ Software Update Step by Step System Administration/ Software Update The following sections describe features for system ad- ministration that you can use from your telephone. Enable Remote Administration and Software Update Your HiPath 1200 can be configured remotely. To allow that, you must enable remote administration for your HiPath 1200.
System Administration/ Software Update Step by Step Software Update If you are authorized, you can start a software update. Press the key. The LED lights up. Program/Service > More features? Select and confirm. > Remote update ? Select and confirm. qmhei Enter the code.
System Administration/ Software Update Step by Step Setting the Language/Country Enter the corresponding country code to make the country-specific settings for your HiPath 1200. The cor- responding language and currency unit will also be set for your telephone display. Precondition: You must have authorization to use this function on your telephone.
System Administration/ Software Update Step by Step Czech Republic 98385917 Setting Date and Time If authorized, you can set the date and time for your HiPath 1200. The date and time are always shown on your telephone’s display. Press the key. The LED lights up. Program/Service >...
System Administration/ Software Update Step by Step Configuring System Speed-Dial Num- bers If appropriately authorized, you can administer your HiPath 1200’s system speed-dial numbers (000-499) from your telephone. Saving/changing/deleting system speed-dial num- bers and associated names Press the key. The LED lights up. Program/Service >...
System Administration/ Software Update Step by Step First enter the external code and then the external sta- tion number. You can insert dial pauses and switch to tone di- aling for checking the answering machine. Use the key to program a Redial dial pause between two digits.
Terminal Mode - optiPoint application module The optiPoint application module cannot be ope- rated in conjunction with optiPoint 500 economy. If your optiPoint 500 features an optiPoint application module, “Terminal Mode” is auto- matically activated when you initiate the following func- tion.
Terminal Mode - optiPoint application module Step by Step Delete and Cancel key Deletes the character on the left or, in combination with key, enters the "*" character. Deletes the character on the right. Cancels the current input or action. Hotkeys Jumps to the next element, for example, on the system and application bar.
• with a computer via the Internet: You will find the “Online Key Labelling Tool“ along with the user inter- face under http://www.siemens.com/hipath (Downloads/Software) . Put the labeled strips in the rele- vant key pad on your optiPoint and place the transparent cover over...
Using PC-based Telephony Applications A PC can be connected using the optiPoint 500 system telephone’s (not optiPoint 500 economy) built-in USB interface and a USB cable. The TAPI driver on the HiPath 1200 system CD lets you run many of the telephone applications currently available on the market on your PC.
For detailed information about these and other products and their availability for your telephone, see the data sheets for your optiPoint 500 telephone and accessories in the Internet at http://www.siemens.com/hipath (Downloads/Data sheets). For a summary describing ways to connect them to your telephone,...
Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
Fixing Problems Step by Step Responding to Error Messages on the Screen Invalid entry Possible cause: Wrong number/code. Possible response: Enter the correct number/code. Not authorized Possible cause: You tried to use a disabled function. Possible response: Ask the service personnel to enable the function. Not possible Possible cause: Wrong number/code.
Fixing Problems Step by Step Vacant Possible cause: No number or function is assigned to a key. Possible response: Program the key for the number or function page 29 page 59. No names entered Possible cause: The internal phone book has no entries. Possible response: Store the name with station and speed-dial number page 42.
Index Index call charge assignment ......74 call charge limit ........... 73 call charges for another telephone ..73 call charges for your telephone ....73 call forwarding ..........24 accessories ..........93 MSN in CO ..........25 account code ..........
Index data transmission protection fax details ....47 ............ 82 date forwarding .............. 86 ........... 24 delete key multiple subscriber number MSN ............ 90 ..25 desk microphone forwarding multiple subscriber number ........93 details, fax ........... 82 ............. 25 dial pause function keys ............
Index labeling key fields parking a call ......9, 10, 91 ..........49 LCR Least Cost Routing password ......17 Least Cost Routing reset system password ........17 ......84 LED (light-emitting diode) PDF format ..... 9, 10 ..........92 LED indications, meaning of personal identification number ....
Index saving a PIN telephone ..........72 service call cleaning ........... 83 ............ 94 service personnel locking ........12 ............70 set country locking/unlocking ........70 country code maintaining ........... 85 ..........94 set language operating ..........85 ..........13 setting your telephone settings ......
Overview of Functions and Codes Overview of Functions and Codes The table below lists all available functions as they appear on the display. Functions that have been configured (consult service personnel) can be activated interactively (select + confirm) via the Program/Service menu (select + confirm or enter a code), or by pressing function keys.
Overview of Functions and Codes Functions ... inter- ... using the ... via (display) actively Program/Service function Program/Service < > < > Code Headset Answer call Hotline Fax details Keypad dialing Conference Start conference End conference View conf parties Show call charges Use speed dialing Change Speed Dial (station) Speed-dial list (system)
Overview of Functions and Codes Functions ... inter- ... using the ... via (display) actively Program/Service function Program/Service < > < > Code Callback View callbacks/Delete Suppress call ID Restore caller ID Temporary MSN Forw. No Reply on Forw. No Reply off Control Relay On Control Relay Off Reset system passw.
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