Error Messages - Dell INSPIRON PP05XB Owner's Manual

U N T H E O D E M E L P E R D I A G N O S T I C S
R M H
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem
Helper is not available on certain computers.)
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
V
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark
next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet
service provider.
C A N T H E C O M P U T E R F O R S P Y W A R E
S
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.

Error Messages

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
U X I L I A R Y D E V I C E F A I L U R E
A
mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If
the problem persists, contact Dell. See "Contacting Dell" on page 151.
A D C O M M A N D O R F I L E N A M E
B
proper place, and used the correct pathname.
C A C H E D I S A B L E D D U E T O F A I L U R E
Dell. See "Contacting Dell" on page 151.
C D D R I V E C O N T R O L L E R F A I L U R E
"Drive Problems" on page 92.
The hard drive cannot read the data. See "Drive Problems" on page 92.
D A T A E R R O R —
94
Solving Problems
Click the Start button, point to All Programs and then click
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I N T E R N E T
If you are experiencing slow computer performance, you frequently
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The touch pad, track stick, or external mouse may be faulty. For an external
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Ensure that you have spelled the command correctly, put spaces in the
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The primary cache internal to the microprocessor has failed. Contact
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The CD drive does not respond to commands from the computer. See
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I N D O W S
W —
Ensure that you have subscribed to an Internet
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