Dell Inspiron PD598 Owner's Manual

Dell laptop owner's manual.
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Dell™ Inspiron™ 9400/E1705
Owner's Manual
Model PP05XB
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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   Summary of Contents for Dell Inspiron PD598

  • Page 1

    Dell™ Inspiron™ 9400/E1705 Owner’s Manual Model PP05XB w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; Mobility is a trademark and Radeon is a registered trademark of ATI Technologies Inc. in the United States and other countries and is used by Dell under license; EMC is a registered trademark of EMC Corporation;...

  • Page 3: Table Of Contents

    Contents Finding Information A Tour of Your Computer Determining Your Computer’s Configuration Front View ........Left Side View .

  • Page 4: Table Of Contents

    ........Customizing the Touch Pad Using a Battery Battery Performance Checking the Battery Charge Dell™ QuickSet Battery Meter ® Microsoft Windows Charge Gauge...

  • Page 5: Table Of Contents

    ....... . . Helpful Tips Using Dell Media Experience and Dell MediaDirect™ If the Computer Is On or in Standby Mode...

  • Page 6: Table Of Contents

    Determining the Wireless Network Device Manager Completing the Connection to the WLAN Enabling/Disabling the Wireless Network Card Monitoring the Status of the Wireless Network Card Through Dell™ QuickSet Mobile Broadband or Wireless Wide Area Network What You Need to Establish a Mobile Broadband Network Connection...

  • Page 7: Table Of Contents

    ....... . . When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities CD Dell Diagnostics Main Menu Dell Support Utility .

  • Page 8: Table Of Contents

    Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Using the Operating System CD 12 Adding and Replacing Parts Before You Begin ....... .

  • Page 9: Table Of Contents

    ........Returning a Hard Drive to Dell .

  • Page 10: Table Of Contents

    ....... . Macrovision Product Notice Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...

  • Page 11: Finding Information

    Documentation and drivers are already installed on your computer. You can use the CD to install drivers (see "Manually Reinstalling Drivers" on page 110) or to run the Dell Diagnostics (see "Dell Diagnostics" on page 87). Readme files may be included on your CD to...

  • Page 12

    Service Tag and Microsoft Windows These labels are located on the bottom of your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.

  • Page 13

    Access the Dell Support Utility from the icon in the taskbar. For more information, see "Dell Support Utility" on page 90. Windows Help and Support Center Click the Start button and click Help and Support.

  • Page 14

    Windows System Restore returns your computer to an earlier operating state without affecting data files. • Dell PC Restore — Dell PC Restore returns your computer to its original operating state. Dell PC Restore may not ship with your computer.

  • Page 15: A Tour Of Your Computer, Determining Your Computer's Configuration

    A Tour of Your Computer Determining Your Computer’s Configuration Based on selections that you made when purchasing your computer, your computer has one of several different video controller configurations. To determine your computer’s video controller configuration: 1 Access the Windows Help and Support Center. For instructions, see "Windows Help and Support Center"...

  • Page 16: Front View

    — Press to turn on the computer or to enter or exit a power management mode. For more information on power management modes, see "Power Management Modes" on page 45. A Tour of Your Computer device status lights touch pad media control buttons speakers touch pad buttons keyboard Dell MediaDirect button keyboard and wireless status lights...

  • Page 17

    D E V I C E S T A T U S L I G H T S Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the Turns on steadily or blinks to indicate battery charge status.

  • Page 18

    I R E C T ™ B U T T O N ® Windows Media Center Edition. See "Using Dell Media Experience and Dell MediaDirect™" on page 56. A Tour of Your Computer Mute the sound. Turn the volume down. Turn the volume up.

  • Page 19

    K E Y B O A R D A N D W I R E L E S S S T A T U S L I G H T S The lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled.

  • Page 20: Left Side View

    Left Side View security cable slot air vent S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer. For more information, see "Security Cable Lock" on page 85. Also, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.

  • Page 21: Right Side View

    Right Side View hard drive ExpressCard slot H A R D D R I V E — Stores software and data. X P R E S S A R D S L O T — Supports one ExpressCard, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot.

  • Page 22

    A U D I O C O N N E C T O R S Attach headphones or speakers to the Attach a microphone to the A I R V E N T — The computer uses fan(s) to create airflow through the vent(s), which prevents the computer from overheating.

  • Page 23: Back View

    Back View air vent S-video TV-out connector network (RJ-45) connector modem (RJ-11) connector A I R V E N T — The computer uses fan(s) to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.

  • Page 24

    N E T W O R K C O N N E C T O R (RJ-45) NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector. Connects the computer to a network.

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    V I D E O C O N N E C T O R Connects an external VGA-compatible monitor. A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer.

  • Page 26

    The AC adapter is available in both 2-wire and 3-wire configurations. Use the AC adapter that is compatible with the power connectors in your country. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

  • Page 27: Bottom View

    Bottom View subwoofer battery charge gauge battery-bay latch release battery S U B W O O F E R — Produces a broader bass output than is provided by the speakers. B A T T E R Y C H A R G E G A U G E —...

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    A I R V E N T — The computer uses fan(s) to create airflow through the vent(s), which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running.

  • Page 29: Setting Up Your Computer, Connecting To The Internet, Setting Up Your Internet Connection

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: •...

  • Page 30: Transferring Information To A New Computer

    4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

  • Page 31: Running The Files And Settings Transfer Wizard Without The Operating System Cd

    Prepare the New Computer for the File Transfer 1 Click Start → All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard. 2 Start the Files and Settings Transfer Wizard. 3 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 4 On the Which computer is this? screen, click New Computer and click Next.

  • Page 32

    Create a Wizard Disk To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Click Start → All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer and click Next.

  • Page 33: Setting Up A Printer, Printer Cable, Connecting A Usb Printer

    Help and Support Center" on page 13) and search for Files and Settings Transfer Wizard. For additional information, search support.dell.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft NOTE: Access to the Dell Knowledge Base document may not be available in certain countries.

  • Page 34: Power Protection Devices, Surge Protectors

    USB connector on computer 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary. See the documentation that came with your printer. Power Protection Devices Several devices are available to protect against power fluctuations and failures: •...

  • Page 35: Line Conditioners, Uninterruptible Power Supplies

    NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. Many surge protectors have a telephone jack for modem protection.

  • Page 36

    Setting Up Your Computer...

  • Page 37: Using The Display, Adjusting Brightness, Switching The Video Image

    Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.The Dell QuickSet Brightness Meter shows the current brightness setting for the display.

  • Page 38: Setting Display Resolution

    Setting Display Resolution To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed. NOTE: If you change the display resolution from the current settings, the image may appear blurry or text may be hard to read.

  • Page 39: Using The Keyboard And Touch Pad, Numeric Keypad

    Using the Keyboard and Touch Pad Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys.

  • Page 40: Key Combinations, System Functions, Battery, Display Functions, Power Management

    Battery Meter, see "Dell™ QuickSet Battery Meter" on page 44. CD or DVD Tray <Fn><F10> Ejects the tray out of the drive (if Dell QuickSet is installed). For more information about Dell QuickSet, see "Dell™ QuickSet Features" on page 49. Display Functions <Fn><F8>...

  • Page 41: Speaker Functions

    <Fn><F1> Puts the system into hibernate mode (if Dell QuickSet is installed). For more information, see Features" on page 49. Speaker Functions <Fn><Page Up> Increases the volume of the integrated speakers and external speakers, if attached. <Fn><Page Dn> Decreases the volume of the integrated speakers and external speakers, if attached.

  • Page 42: Touch Pad, Customizing The Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad. •...

  • Page 43: Using A Battery, Battery Performance

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 44: Checking The Battery Charge, Dell™ Quickset Battery Meter, Microsoft Windows Power Meter, Charge Gauge

    Dell QuickSet may not be available on your computer. Dell™ QuickSet Battery Meter If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter window. The Battery Meter window displays status, battery health, charge level, and charge completion time for the battery in your computer.

  • Page 45: Low-battery Warning, Conserving Battery Power, Power Management Modes, Standby Mode

    You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the the taskbar, and click Help.

  • Page 46

    To enter standby mode: • Click the Start button, click Turn off computer, and then click Stand by. • Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, use one of the following methods: –...

  • Page 47: Configuring Power Management Settings, Charging The Battery, Replacing The Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

  • Page 48: Storing A Battery

    battery-bay latch release battery To replace the battery, place the battery in the bay and press down until the battery-bay latch release clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage.

  • Page 49: Dell™ Quickset Features

    Display • System information Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double- clicking, or right-clicking the QuickSet icon, is located in the lower-right corner of your screen. For more information about QuickSet, right-click the QuickSet icon and select Help.

  • Page 50

    Dell™ QuickSet Features...

  • Page 51: Using Cds, Dvds, And Other Multimedia, Playing Cds Or Dvds

    Using CDs, DVDs, and Other Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive.

  • Page 52: Adjusting The Volume

    To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. To adjust the speaker volume when playing a CD or DVD, use the media control buttons on the front of the computer.

  • Page 53: Adjusting The Picture

    You can also adjust the volume with the Volume Control option through the Start menu. 1 Click the Start button, point to All Programs (or Programs)→ Accessories→ Entertainment (or Multimedia), and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.

  • Page 54: Copying Cds And Dvds, Using Blank Cds And Dvds

    This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.

  • Page 55: Helpful Tips

    Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs. Blank DVD+/-Rs can be used to permanently store large amounts of information.

  • Page 56: Using Dell Media Experience And Dell Mediadirect

    Media Experience through the Start If the Computer Is Off or in Hibernate Mode When your computer is off or in hibernate mode, you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application.

  • Page 57: Dell Mediadirect And Dell Media Experience Help

    Dell MediaDirect and Dell Media Experience Help The Dell media application on your computer provides help information. When you launch the media application, click the desktop icon for additional help. Connecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device may not be included with your computer.

  • Page 58

    S-video TV-out connector composite video-output connector S-video TV-out connector Pr (red) component video- output connector If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations. NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection you should use.

  • Page 59: S-video And Standard Audio

    S-Video and Standard Audio audio connector standard S-video cable 1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio.

  • Page 60: S-video And S/pdif Digital Audio

    S-Video and S/PDIF Digital Audio S-video TV-out connector composite video adapter 1 Turn off the computer and the TV and/or the audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.

  • Page 61

    composite video adapter 4 Plug the other end of the S-video cable into the S-video input connector on the TV. 5 Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video adapter cable. composite video adapter 6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device.

  • Page 62: Composite Video And Standard Audio

    Composite Video and Standard Audio audio input connector composite video adapter 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the composite video cable into the composite video-output connector on the composite video adapter.

  • Page 63: Composite Video And S/pdif Digital Audio

    composite video adapter 4 Plug the other end of the composite video cable into the composite video-input connector on the TV. 5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device.

  • Page 64

    composite video adapter 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video-input connector on the composite video adapter.

  • Page 65: Component Video And Standard Audio

    6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

  • Page 66

    1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on your computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter.

  • Page 67: Component Video And S/pdif Digital Audio

    Component Video and S/PDIF Digital Audio S-video TV-out connector component video adapter 1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on the computer. component video adapter component video cable Using CDs, DVDs, and Other Multimedia...

  • Page 68

    3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports. component video adapter 4 Plug all three connectors from the other end of the component video cable into the component video- input connectors on the TV.

  • Page 69: Setting Up The Cyberlink (cl) Headphones

    Enabling S/PDIF Digital Audio If your computer has a DVD drive, you can enable digital audio for DVD playback. 1 Click Start, and point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD application. 2 Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button.

  • Page 70

    7 Click the arrows beside the Audio listening mode setting to scroll through the options, and select the CL Headphone option. 8 Click the arrows beside the Dynamic range compression option to select the most suitable option. 9 Click the Back button once, and then click the Back button again to return to the main menu screen. Enabling the Display Settings for a TV in Microsoft Video Controller NOTE:...

  • Page 71: Using Cards, Expresscards, Expresscard Blanks, Installing An Expresscard

    Using Cards ExpressCards ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory, wired and wireless network communications (including wireless wide area network [WWAN] communications), multimedia, and security features to your computer. See "Specifications" on page 137 for information on supported ExpressCards. NOTE: An ExpressCard is not a bootable device.

  • Page 72

    Supported and Unsupported Card Comparison The ExpressCard slot of your computer is designed to support only ExpressCards. supported cards NOTICE: Your computer does not support PC Cards. To avoid damaging the pins or card, you should not attempt to insert an unsupported card into the ExpressCard slot. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 73: Removing An Expresscard Or Blank

    If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the CD that came with the ExpressCard.

  • Page 74: Media Memory Cards, Installing A Media Memory Card

    release button Media Memory Cards The 5-in-1 media memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card. NOTE: A media memory card is not a bootable device. The 5-in-1 media memory card reader reads the following media memory cards: •...

  • Page 75: Removing A Media Memory Card

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To install a media memory card: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card.

  • Page 76

    Using Cards...

  • Page 77: Setting Up A Home And Office Network, Physically Connecting To A Network Or Broadband Modem

    Setting Up a Home and Office Network Physically Connecting to a Network or Broadband Modem Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer.

  • Page 78: Network Setup Wizard, Wireless Local Area Network (wlan)

    Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.

  • Page 79: Setting Up A New Wlan

    Start Button and Connect To Option 1 Click the Start button. 2 Point to Connect To, and then click Show all connections. If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card. If Wireless Network Connection appears, you have a wireless network card.

  • Page 80: Connecting To A Wireless Local Area Network

    Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 78.

  • Page 81: Determining The Wireless Network Device Manager, Completing The Connection To The Wlan

    To access the Help and Support Center: 1 Click the Start button and click Help and Support. 2 Under Pick a Help topic, click Dell User and System Guides. 3 Under Device Guides, select the documentation for your wireless network card.

  • Page 82: Enabling/disabling The Wireless Network Card

    The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity Indicator Off to turn the wireless activity indicator on or off.

  • Page 83: Checking Your Mobile Broadband Card, Connecting To A Mobile Broadband Network

    Help and Support Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.

  • Page 84: Internet Connection Firewall

    Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet: 1 Click the Dell Mobile Broadband Card Utility icon, 2 Click Connect. NOTE: The Connect button changes to the Disconnect button.

  • Page 85: Securing Your Computer, Security Cable Lock, Passwords

    Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device.

  • Page 86: Computer Tracking Software, If Your Computer Is Lost Or Stolen

    If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 155). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

  • Page 87: Troubleshooting, Dell Technical Update Service, Dell Diagnostics, When To Use The Dell Diagnostics

    NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

  • Page 88: Starting The Dell Diagnostics From The Drivers And Utilities Cd

    If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD.

  • Page 89: Dell Diagnostics Main Menu

    If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 155. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

  • Page 90: Dell Support Utility, Accessing The Dell Support Utility

    4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

  • Page 91: Clicking The Dell Support Icon, Double-clicking The Dell Support Icon, Drive Problems

    Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

  • Page 92: If You Cannot Eject The Cd, Cd-rw, Dvd, Or Dvd+rw Drive Tray

    Problems Writing to a CD/DVD-RW Drive The CD/DVD-RW drive must receive a steady stream of data when writing. L O S E O T H E R P R O G R A M S — If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

  • Page 93

    Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. ®...

  • Page 94: Error Messages

    X T E N D E D M E M O R Y S I Z E H A S C H A N G E D the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See "Contacting Dell"...

  • Page 95

    Shut down the computer, remove the hard drive (see "Hard Drive" on page 119), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87.

  • Page 96

    O T I M E R T I C K I N T E R R U P T — tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87. O T E N O U G H M E M O R Y O R R E S O U R C E S programs open.

  • Page 97: Ieee 1394 Device Problems

    If the problem persists, try to restore the data by entering the system setup program (see "Using the System Setup Program" on page 149). Then immediately exit the program. If the message reappears, contact Dell. See "Contacting Dell" on page 155. I M E D A Y C L O C K S T O P P E D —...

  • Page 98: Keyboard Problems, External Keyboard Problems, Unexpected Characters

    Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard Problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

  • Page 99: Lockups And Software Problems, The Computer Does Not Start Up, The Computer Stops Responding

    Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The Computer Does Not Start Up N S U R E T H A T T H E A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T The Computer Stops Responding NOTICE:...

  • Page 100: Dell Mediadirect Problems, Other Software Problems

    Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you reformat the hard drive. Contact Dell for assistance. See "Contacting Dell" on page 155. Other Software Problems...

  • Page 101: Memory Problems, Network Problems, General, Mobile Broadband Network

    Mobile Broadband Network NOTE: The Dell Mobile Broadband Card Utility user’s guide is available through the Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. You can also download the user’s guide from the Dell Support website at support.dell.com.

  • Page 102: Expresscard Problems

    No card detected – Restart the computer and launch the utility again. • Radio Off – Ensure that the Mobile Broadband card is enabled by viewing the status in the Dell Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband card by clicking the Turn Radio On button in the main screen of the Dell Mobile Broadband Card Utility.

  • Page 103: Power Problems

    If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "Contacting Dell" on page 155.

  • Page 104: Ensuring Sufficient Power For Your Computer, Printer Problems, Scanner Problems

    Your computer is designed to use the 90-W AC adapter; for optimum system performance, you should always use this adapter. The 65-W AC adapters used in other Dell portable computers can be used with your computer, but they may cause your computer to experience a degradation in performance. Using less-powerful AC adapters...

  • Page 105: Sound And Speaker Problems, No Sound From Integrated Speakers, No Sound From External Speakers

    E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N H E C K T H E C A B L E C O N N E C T I O N S •...

  • Page 106: No Sound From Headphones, Touch Pad Or Mouse Problems, Video And Display Problems

    H E C K T H E B A T T E R Y — depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. Troubleshooting See "Dell Diagnostics" on page 87. — Ensure that the headphone cable is securely inserted into —...

  • Page 107: If The Display Is Difficult To Read, If Only Part Of The Display Is Readable

    1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell. See "Contacting Dell" on page 155.

  • Page 108: Drivers, What Is A Driver, Identifying Drivers, Reinstalling Drivers And Utilities

    NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

  • Page 109

    Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance.

  • Page 110: Resolving Software And Hardware Incompatibilities

    7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file.

  • Page 111: Restoring Your Operating System, Using Microsoft Windows Xp System Restore

    For instructions, see "Using Microsoft Windows XP System Restore" on page 111. • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 112: Using Dell Pc Restore By Symantec

    Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any application programs or drivers installed after you received your computer. If possible, back up the data before using PC Restore.

  • Page 113

    NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.

  • Page 114: Using The Operating System Cd

    To remove PC Restore: 1 Log on to the computer as a local administrator. 2 In Windows Explorer, go to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as administrator.

  • Page 115

    The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

  • Page 116

    Troubleshooting...

  • Page 117: Adding And Replacing Parts, Before You Begin, Recommended Tools, Turning Off Your Computer

    You have performed the steps in "Turning Off Your Computer" (see this page) and "Before Working Inside Your Computer" (see "Before Working Inside Your Computer" on page 118). • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

  • Page 118: Before Working Inside Your Computer

    Hold a component such as a processor by its edges, not by its pins. NOTICE: Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector, not on the cable itself. Some cables have a connector with locking tabs;...

  • Page 119: Hard Drive

    Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. See "Restoring Your Operating System" on page 111 and "Reinstalling Drivers and Utilities"...

  • Page 120

    To replace the hard drive: 1 Follow the procedures in "Before You Begin" on page 117. 2 Turn the computer over, and remove the hard drive screws. hard drive screws (2) NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge"...

  • Page 121: Returning A Hard Drive To Dell, Memory

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications"...

  • Page 122

    3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the cover. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 4 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

  • Page 123

    5 Ground yourself and install the new memory module: Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.

  • Page 124: Modem

    Modem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer.

  • Page 125: Mini-card

    modem modem pull-tab 5 Install the replacement modem: Connect the modem cable to the modem. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. Align the modem with the screw holes and press the modem into the connector on the system board.

  • Page 126

    NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 117. 2 Turn the computer over and loosen the captive screws from the Mini-Card/modem cover. 3 Place your finger under the cover at the indentation, and lift the cover to remove it.

  • Page 127

    antenna cables (2) Release the Mini-Card by pushing the metal securing clips toward the back of the computer until the card pops up slightly. Lift the Mini-Card out of its connector. securing clips Mini-Card Mini-Card Mini-Card connector Adding and Replacing Parts...

  • Page 128

    NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 5 Install the replacement Mini-Card: Align the Mini-Card with the connector at a 45-degree angle, and press the Mini-Card down into the securing clips until the card clicks into place.

  • Page 129: Hinge Cover

    6 Replace the Mini-Card/modem cover. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 130

    hinge cover When replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into place. Adding and Replacing Parts...

  • Page 131: Keyboard

    Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer.

  • Page 132: Coin-cell Battery

    Coin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer.

  • Page 133: Optical Drive

    Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 117. 2 Turn the computer over. 3 Remove the optical-drive security screw. 4 Insert a scribe into the notch and push it to the side to release the drive from the bay.

  • Page 134

    If you ordered a card with Bluetooth wireless technology with your computer, it is already installed. 1 Follow the procedures in "Before You Begin" on page 117. 2 Remove the battery. See "Replacing the Battery" on page 47. 3 Loosen the captive screw and remove the card cover from the computer. 4 Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer.

  • Page 135: Traveling With Your Computer, Identifying Your Computer, Packing The Computer

    Write down your Service Tag and store it in a safe place away from the computer or carrying case • Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. •...

  • Page 136: Travel Tips, Traveling By Air

    Travel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not check the computer as baggage. • Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, press<Fn><F2>.

  • Page 137: Specifications

    Specifications NOTE: Your computer comes in different configurations. To determine the configuration of your computer, see "Determining Your Computer’s Configuration" on page 15. Processor Processor type L1 cache L2 cache External bus frequency (front side bus) System Information System chip set Data bus width DRAM bus width Processor address bus width...

  • Page 138

    Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files.

  • Page 139

    Communications Modem: Type Controller Interface Network adapter Wireless Video NOTE: Your computer comes in different configurations with different video controller cards. To determine the configuration of your computer, see "Determining Your Computer’s Configuration" on page 15. Video controller (discrete) Video type Data bus Video memory Video controller (discrete)

  • Page 140

    Video (continued) Video controller (integrated) Video type Databus Video memory LCD interface TV support Audio Audio type Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Audio controller Specifications Intel Graphics Media Accelerator 950 integrated on system board, 256-bit hardware accelerated integrated video Up to 128 MB of shared memory (when less...

  • Page 141

    Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions: WXGA+ WUXGA Refresh rate Operating angle Viewing angle (typical): Horizontal Vertical Pixel pitch: WXGA+ WUXGA Power consumption (panel with backlight) (typical): Controls Keyboard Number of keys Layout WXGA+; WUXGA 245.0 mm (9.64 inches) 383.0 mm (15 inches) 431.8 mm (17 inches) 1440 x 900 at 16.7 million colors...

  • Page 142

    Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Width Weight Voltage Charge time (approximate) Computer off Operating time Life span (approximate) Temperature range: Operating Storage AC Adapter Input voltage Input current (maximum) Input frequency Specifications 240 cpi...

  • Page 143

    AC Adapter (continued) Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight Weight varies depending on configuration of system components (9-cell or 6-cell battery, optical drive, fans) Environmental Temperature range: Operating...

  • Page 144

    Environmental (continued) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage Specifications 0.66 GRMS 1.3 GRMS 143 G 163 G –15.2 to 3048 m (–50 to 10,000 ft) –15.2 to 10,668 m (–50 to 35,000 ft)

  • Page 145: Getting Help, Obtaining Assistance, Online Services

    3 Make a copy of the "Diagnostics Checklist" on page 148 and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. 5 If the preceding steps have not resolved the problem, contact Dell (see "Contacting Dell" on page 155). NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.

  • Page 146: Autotech Service, Automated Order-status Service, Support Service

    For the telephone number to call, see the contact numbers for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 147: Problems With Your Order, Product Information, Returning Items For Warranty Repair Or Credit

    Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.

  • Page 148

    Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 149: Appendix, Using The System Setup Program, Viewing The System Setup Screens, System Setup Screen

    Wireless control settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer.

  • Page 150: Commonly Used Options

    2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

  • Page 151: Cleaning Your Computer, Computer, Keyboard, And Display, Touch Pad, Cds And Dvds

    4 When the boot device list appears, highlight the device from which you want to boot and press <Enter>. The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

  • Page 152: Fcc Notices (u.s. Only)

    2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 153: Macrovision Product Notice, Dell Technical Support Policy (u.s. Only), Definition Of "dell-installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell lim- ited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third- party hardware components integrated through CFI for the duration of the computer’s service contract.

  • Page 154: Definition Of "third-party" Software And Peripherals

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

  • Page 155: Contacting Dell

    In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.

  • Page 156

    Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS portable computers only Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas General Support Barbados...

  • Page 157

    Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business,...

  • Page 158

    Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...

  • Page 159

    Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)

  • Page 160

    International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS portable computers only City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)

  • Page 161

    Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...

  • Page 162

    E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.

  • Page 163

    Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...

  • Page 164

    Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)

  • Page 165

    Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...

  • Page 166

    City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 47 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...

  • Page 167

    City Code Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...

  • Page 168

    Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 169

    Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales...

  • Page 170

    Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only...

  • Page 171

    Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 172

    Contacting Dell...

  • Page 173: Glossary

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.

  • Page 174

    bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.

  • Page 175

    PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.

  • Page 176

    extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. Fahrenheit —...

  • Page 177

    MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. Glossary...

  • Page 178

    memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory.

  • Page 179

    PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path. pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down.

  • Page 180

    Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.

  • Page 181

    TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor.

  • Page 182

    W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.

  • Page 183: Index

    DVDs general information, 54 helpful tips, 55 how to, 54 Dell contacting, 145, 154-155 support site, 13 Dell Diagnostics about, 87 starting from Drivers and Utilities CD, 87 starting from your hard drive, 87 Dell MediaDirect about, 18, 56...

  • Page 184

    Windows XP , 84 floppy drive connecting to a USB connector, 20 hard drive description, 27 problems, 92 replacing, 119 returning to Dell, 121 hardware conflicts, 110 Dell Diagnostics, 87 Hardware Troubleshooter, 110 Help and Support Center, 13-14 hibernate mode, 46...

  • Page 185

    19 keypad numeric, 39 labels Microsoft Windows, 12 Service Tag, 12 lost computer, 86 media control buttons Dell MediaDirect button, 56 description, 18 media memory cards CardBus technology, 74 installing, 74 removing, 75 slots, 74 types, 74 memory...

  • Page 186

    137 spyware, 93, 100 standby mode about, 45 stolen computer, 86 subwoofer description, 27 support contacting Dell, 145, 154-155 support website, 13 S-video TV-out connector connecting a TV, 23 description, 23 System Restore, 111 system setup program, 150 taskbar...

  • Page 187

    troubleshooting (continued) Help and Support Center, 13-14 restore computer to previous operating state, 111 turning off your computer, 117 connecting, 57 enabling display settings, 70 uninterruptible power supply. See UPS UPS, 34 USB connectors description, 24 video problems, 106 video connector description, 25 volume adjusting, 105...

  • Page 188

    Index...

This manual also for:

Inspiron 9400, Inspiron e1705

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