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Dell 5160 Owner's Manual

Dell inspiron 5160 owner's manual model pp08l.
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Dell™ Inspiron™ 5160
Owner's Manual
Model PP08L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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   Summary of Contents for Dell 5160

  • Page 1

    Dell™ Inspiron™ 5160 Owner’s Manual Model PP08L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2: Abbreviations And Acronyms

    Intel Corporation; Microsoft, Windows, MS-DOS, and Outlook are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

  • Page 3: Table Of Contents

    Contents Finding Information A Tour of Your Computer Front View ........Left Side View .

  • Page 4

    S-Video Connection Composite Video Connection Enabling the Display Settings for a TV Using the Keyboard and Touch Pad Dell™ AccessDirect™ Buttons Button Functions Reprogramming the Buttons Numeric Keypad ....... . .

  • Page 5

    ....... . . When to Use the Dell Diagnostics Starting the Dell Diagnostics Drive Problems .

  • Page 6

    Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Adding and Replacing Parts Before You Begin ....... . .

  • Page 7

    ........Returning a Hard Drive to Dell Memory .

  • Page 8

    Contents...

  • Page 9: Finding Information

    • Additional information about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts • Technical specifications • How to contact Dell • Warranty information • Terms and conditions • Safety instructions •...

  • Page 10

    Finding Information Find It Here Setup Diagram ® The Dell Inspiron Help File Click the Start button and click Help and Support. Click User and system guides and click User’s guides. Click Dell Inspiron Help. Service Tag and Microsoft Windows License These labels are located on the bottom of your computer.

  • Page 11

    Dell Support Website — support.dell.com NOTE: Select your region to view the appropriate support site. The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses • Community — Online discussion with other Dell customers •...

  • Page 12

    Finding Information...

  • Page 13: A Tour Of Your Computer

    I S P L A Y A T C H — For more information about your display, see "Using the Display" in the Dell Inspiron Help I S P L A Y file. To access the help file, see page 10.

  • Page 14

    E Y B O A R D T A T U S I G H T S The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when Caps Lock is enabled. Turns on when the scroll lock function is enabled.

  • Page 15

    U T T O N — Press the power button to turn on the computer or to enter or exit a power management mode. For more information, see "Power Management" in the Dell Inspiron Help file. To access the help file, see page 10.

  • Page 16: Left Side View

    P C C A R D L O T see "Using PC Cards" in the Dell Inspiron Help file. To access the help file, see page 10. U D I O O N N E C T O R S...

  • Page 17: Right Side View

    Right Side View battery/battery bay A T T E R Y A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 27. E N T S —...

  • Page 18: Back View

    E C U R I T Y A B L E L O T more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot. Back View NOTE: The connector for your AC adapter on your computer may look different than the connector in the...

  • Page 19

    NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer. D A P T E R O N N E C T O R —...

  • Page 20

    Connects USB devices, such as a mouse, keyboard, or printer. Connects an external monitor. For more information, see "Using the Display" in the Dell Inspiron Help file. To access the help file, see page 10. — Use to attach devices supporting IEEE 1394 high-speed transfer rates, such as Connect the telephone line to the modem connector.

  • Page 21: Bottom View

    Bottom View modem/Mini PCI card cover hard drive memory module cover O D E M I N I A R D O V E R — Covers the compartment that contains the modem and Mini PCI P C I C card.

  • Page 22

    A Tour of Your Computer...

  • Page 23: Setting Up Your Computer

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...

  • Page 24: Setting Up A Printer

    4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

  • Page 25: Power Protection Devices

    3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Power Protection Devices Several devices are available to protect against power fluctuations and failures: • Surge protectors •...

  • Page 26: Line Conditioners

    Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.

  • Page 27: Using A Battery

    Batteries for portable computers are covered only during the initial 1-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.

  • Page 28: Checking The Battery Charge

    For more information about the Power Meter tab, see "Power Management" in the Dell Inspiron Help file. To access help, see page 10. If the computer is connected to an electrical outlet, a Low-Battery Warning NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.

  • Page 29: Removing A Battery

    The battery is too hot to start charging if the Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

  • Page 30

    Using a Battery...

  • Page 31: Using Cds, Dvds, And Other Multimedia

    Using CDs, DVDs, and other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Dell™ Inspiron™ Help file. To access the help file, see page 10. Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.

  • Page 32: Using Blank Cd-rs And Cd-rws

    4 To copy the CD or DVD: • Ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. •...

  • Page 33: Connecting Your Computer To A Tv Or Audio Device

    Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer. Cables may be purchased at most consumer electronics stores. The composite TV-out adapter cable is available for purchase from Dell. Your TV has either an S-video input connector or a composite video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable or composite video cable to connect your computer to your TV.

  • Page 34: Composite Video Connection

    4 Plug the single-connector end of the audio cable in to the headphone connector on your computer. 5 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 6 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

  • Page 35

    1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer. S-video TV-out connector S-video connector 3 Plug one end of the composite video cable in to the composite video-input connector on the composite TV-out adapter cable.

  • Page 36: Enabling The Display Settings For A Tv

    5 Plug the single-connector end of the audio cable in to the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 7 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer.

  • Page 37: Using The Keyboard And Touch Pad

    Press this button to launch a frequently used program, such as support and educational tools or your default Internet browser. Button Functions 1 Provides access to support and educational tools that Dell installed on your computer. 2 Launches your default Internet browser. 3 Launches www.dell.com; is reprogrammable to launch a program of your choice.

  • Page 38: Numeric Keypad

    Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key. •...

  • Page 39: Power Management

    Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window in the Dell Inspiron Help file for more information. To access the help file, page 10 Speaker Functions <Fn><Page Up>...

  • Page 40: Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. touch pad • To move the cursor, lightly slide your finger over the touch pad.

  • Page 41: Using Pc Cards

    Using PC Cards PC Card Types See "PC Card" on page 93 for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards.

  • Page 42

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Press in on the latch. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out.

  • Page 43: Installing A Pc Card

    Installing a PC Card You can install a PC Card in the computer while the computer is running. The computer automatically detects the card. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot.

  • Page 44

    Using PC Cards...

  • Page 45: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: 1 Connect the network cable to the network adapter connector on the back of your computer.

  • Page 46: Network Setup Wizard

    A home network typically employs high-speed Internet access such as DSL or cable, and an access point or router. For more information on the type of network you have, go to support.dell.com and search for Knowledge Base articles on wireless networking. Setting Up a Home and Office Network ®...

  • Page 47: Connecting To A Wireless Network In Microsoft Windows Xp

    Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The user’s guide is located on the Dell Support website at support.dell.com.

  • Page 48

    5 Click the Wireless Networks tab. NOTE: The names of wireless networks that your computer can detect are listed under Available Networks. Setting Up a Home and Office Network...

  • Page 49

    6 Click Add. The Wireless network properties window appears. NOTE: If you are using a WPA-protected network, and the Association tab does not give you the option to select WPA, download the WPA wireless security update from the Microsoft support site. 7 Enter the name of your network in the Network name (SSID) field.

  • Page 50: Configuring Security Settings (optional)

    Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements NOTE: Network security settings are unique to your network. Dell cannot provide this information. Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements 1 In the Preferred networks field, click the name of your wireless network.

  • Page 51

    3 From the Network Authentication drop-down menu, select Open. Earlier versions of Dell wireless network software may not contain the drop-down menu. If you are using an earlier version, click to check the Data encryption (WEP enabled) check box and go to step 5.

  • Page 52

    Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements The following instructions are basic steps for connecting to a WPA network. If your network requires a user name, password, or domain settings, consult the setup instructions in the user’s guide for your wireless network card.

  • Page 53

    4 From the Data encryption drop-down menu, select your data encryption type. 5 If your wireless network requires a key, enter it in the Network key field. NOTE: Your computer can take up to 1 minute to connect to the network. 6 Click OK.

  • Page 54

    Setting Up a Home and Office Network...

  • Page 55: Solving Problems

    The Dell Diagnostics works only on Dell™ computers. Starting the Dell Diagnostics The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see page 101).

  • Page 56

    If you cannot resolve the error condition, contact Dell (see page 101). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

  • Page 57: Drive Problems

    Configuration Parameters 4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 58: Optical Drive Problems

    T A N D B Y M O D E I N Dell Inspiron Help file (see page 10) or search for the keyword standby in the Windows Help and Support Center for information on power management modes (see page 11).

  • Page 59: Hard Drive Problems

    Hard drive problems L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N operating system from starting.

  • Page 60: Error Messages

    Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages...

  • Page 61: Ieee 1394 Device Problems

    Close all windows and open the program that you want to use. P E R A T I N G S YS T E M N O T F O U N D contact Dell (see page 101). R E Q U I R E D F I L E W A S N O T F O U N D .

  • Page 62: Keyboard Problems

    F Y O U H A V E P R O B L E M S W I T H A F Y O U H A V E P R O B L E M S W I T H A N Contact Dell (see page 101) or the IEEE 1394 device manufacturer. Keyboard Problems...

  • Page 63: Unexpected Characters

    Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 101). Unexpected Characters I S A B L E T H E N U M E R I C K E Y P A D displayed instead of letters.

  • Page 64: A Program Stops Responding

    A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N A program is designed for an earlier Windows operating system U N T H E...

  • Page 65: Other Software Problems

    Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. U N T H E...

  • Page 66: Memory Problems

    • Run the Dell Diagnostics (see page 55). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S •...

  • Page 67: Pc Card Problems

    Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see page 10. — When the power light is lit or blinking, the computer has power. If the H E C K T H E P O W E R L I G H T power light is blinking, the computer is in standby mode—press the power button to exit standby mode.

  • Page 68: Ensuring Sufficient Power For Your Computer

    130-W AC adapter. The 90-W AC adapters used in other Dell™ portable computers can be used with your computer, but they will decrease system performance. Using a 90-W AC adapter will cause you to receive a message.

  • Page 69: Scanner Problems

    N S U R E T H A T T H E P R I N T E R I S T U R N E D O N H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S •...

  • Page 70: Sound And Speaker Problems

    E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Scanners and Cameras.

  • Page 71: No Sound From Headphones

    — Ensure that the electrical outlet is working by testing it with E S T T H E E L E C T R I C A L O U T L E T another device, such as a lamp. L I M I N A T E P O S S I B L E I N T E R F E R E N C E check for interference.

  • Page 72: Video And Display Problems

    O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E Shut down the computer. Disconnect the mouse. Turn on the computer.

  • Page 73: If The Display Is Difficult To Read

    Shut down your computer and connect an external monitor to the computer. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 101).

  • Page 74: Identifying Drivers

    Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: •...

  • Page 75: Resolving Software And Hardware Incompatibilities

    7 Click the Drivers tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver. Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer.

  • Page 76: Using Microsoft Windows Xp System Restore

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 77: Using Dell Pc Restore By Symantec

    Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

  • Page 78

    6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next.

  • Page 79: Adding And Replacing Parts

    You have performed the steps in "Turning Off Your Computer" on page 79 and "Before Working Inside Your Computer" on page 79. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced by performing the removal procedure in reverse order.

  • Page 80

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

  • Page 81: Hard Drive

    NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. battery latch Adding and Replacing Parts...

  • Page 82

    To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin" on page 79. 2 Turn the computer over, and remove the hard drive screws. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge"...

  • Page 83: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging Memory You can increase your computer memory by installing memory modules on the system board. See page 93 for information on the memory supported by your computer.

  • Page 84

    memory module cover NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory- module securing clips. 3 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

  • Page 85: Modem

    Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. 5 Replace the cover.

  • Page 86

    3 Place your finger under the cover at the indentation and lift the cover open. 4 If a modem is not already installed, go to step 5. If you are replacing a modem, remove the existing modem: Remove the screws securing the modem to the system board, and set them aside. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.

  • Page 87: Mini Pci Card

    Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5-GHz Wireless LAN Mini PCI card. If you are removing and/or installing a 2.4-GHz (802.11b, 802.11b/g) Mini PCI Card, follow the instructions noted below.

  • Page 88

    4 If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from any attached cables. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.

  • Page 89: Optical Drive

    Mini PCI card 7 Replace the cover and tighten the screw. Optical Drive 1 Complete the instructions in "Before You Begin" on page 79. 2 Turn the computer over, loosen the captive screw on the memory module cover, and lift the cover away from the computer.

  • Page 90: Keyboard

    3 Remove the screw labeled "O" next to the memory module cover. 4 Press the lever next to the memory module connectors in the direction of the arrow on the lever (towards the drive) to release the drive. 5 Pull the drive out of the bay. 6 Slide the new drive into the bay until the drive is fully seated.

  • Page 91

    hinge cover 3 Lift the hinge cover up and away from the hinges and bottom case. 4 Remove the four keyboard screws. screws (4) keyboard Adding and Replacing Parts...

  • Page 92

    NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. 5 Lift the keyboard out of the bottom case, and rest it on the display hinges so that the keyboard connector is exposed.

  • Page 93: Appendix

    Appendix Specifications Processor Microprocessor L1 cache L2 cache External bus frequency System Information System chip set Data bus width DRAM bus width Microprocessor address bus width PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Memory Memory module connector Memory module capacities...

  • Page 94

    Memory (continued) Standard memory Maximum memory Memory access time: clock speed Ports and Connectors Video Audio Modem Ethernet LAN S-video TV-out IEEE 1394 Communications Modem: Type Controller Interface Network adapter Wireless Video Video memory LCD interface Audio Audio type Audio controller Stereo conversion Appendix 256 MB...

  • Page 95

    Audio (continued) Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Height: 14.1 inch 15 inch Width: 14.1 inch 15 inch Diagonal: 14.1 inch) 15 inch Maximum resolutions Operating angle Viewing angles: Horizontal (XGA and SXGA+) Vertical (XGA and SXGA+) Horizontal (UltraSharp UXGA) Vertical (UltraSharp UXGA)

  • Page 96

    Display (continued) Controls Keyboard Number of keys Key travel Key spacing Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Width Weight Voltage Operating life Life span (approximate) Appendix brightness can be controlled through key combinations 85 (U.S.

  • Page 97

    Battery (continued) Temperature range: Operating Storage AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Length Weight (with cables) Temperature range: Operating Storage Physical Height 14.1-inch display 15-inch display Width Depth 0 to 60 C (32 to 140 F) (8 cell) 0 to 35 C (32 to 95 F) (12 cell)

  • Page 98: Using The System Setup Program

    15-inch display Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (measured with Dell's Random Vibration Profile): Operating Storage Maximum shock (measured with the hard drive in head-parked position and 2-ms half-sine pulse): Operating Storage Altitude (maximum):...

  • Page 99: Viewing The System Setup Screens

    System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer.

  • Page 100

    3 Connect the computer to an electrical outlet. 4 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop.

  • Page 101: Dell Technical Support Policy (u.s. Only)

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.

  • Page 102

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

  • Page 103

    Preferred Accounts Division (PAD) Technical Support (servers) Technical Support (desktop and portable computers) Customer Care Corporate Sales Transaction Sales Austria (Vienna) Website: support.euro.dell.com International Access Code: E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax...

  • Page 104

    Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Appendix Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Technical Support Fax Customer Care Corporate Sales Switchboard...

  • Page 105

    Country (City) International Access Code Country Code City Code Canada (North York, Online Order Status: www.dell.ca/ostatus Ontario) AutoTech (automated technical support) International Access Code: Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus.,...

  • Page 106

    Technical Support E-mail: cn_support@dell.com Technical Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, printers, switches, routers, and so on) Customer Advocacy Customer Advocacy Fax Home and Small Business...

  • Page 107

    Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: E-mail: czech_dell@dell.com Technical Support Country Code: 420 Technical Support Fax City Code: 2 Customer Care Customer Care Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com...

  • Page 108

    (Montpellier) International Access Code: Country Code: 33 City Codes: (1) (4) Appendix Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (servers): Nordic_support@dell.com Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Switchboard Website: support.euro.dell.com...

  • Page 109

    Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...

  • Page 110

    Department Name or Service Area, Website and E-Mail Address Website: support.ap.dell.com E-mail: apsupport@dell.com Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts...

  • Page 111

    Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Country Code: 39 Technical Support City Code: 02 Customer Care Switchboard Corporate Technical Support Customer Care Switchboard Jamaica...

  • Page 112

    Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers)

  • Page 113

    Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Country Code: 352 Home/Small Business Sales (Brussels,...

  • Page 114

    Country Code: 31 City Code: 20 Appendix Department Name or Service Area, Website and E-Mail Address Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics & Accessories) Technical Support (PowerApp, PowerEdge , PowerConnect, and PowerVault)

  • Page 115

    Technical Support (for servers and storage) Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: E-mail Support (portable computers): nor_nbk_support@dell.com Country Code: 47 E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com...

  • Page 116

    St. Vincent and the Grenadines Singapore (Singapore) International Access Code: Country Code: 65 Appendix Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website: support.euro.dell.com...

  • Page 117

    Country (City) International Access Code Country Code City Code South Africa Website: support.euro.dell.com (Johannesburg) E-mail: dell_za_support@dell.com International Access Code: Gold Queue 09/091 Technical Support Country Code: 27 Customer Care City Code: 11 Sales Switchboard Southeast Asian and Pacific Customer Technical Support, Customer...

  • Page 118

    Switzerland (Geneva) International Access Code: Country Code: 41 City Code: 22 Appendix Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com...

  • Page 119

    Country (City) International Access Code Country Code City Code Taiwan Website: support.ap.dell.com International Access Code: Technical Support (Dimension, Inspiron, Latitude, Optiplex, and Electronics & Accessories) Country Code: 886 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand...

  • Page 120

    International Access Code: Country Code: 44 City Code: 1344 Uruguay Appendix Department Name or Service Area, Website and E-Mail Address Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general) Global Accounts Customer Care...

  • Page 121

    Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...

  • Page 122: Macrovision Product Notice

    FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves.

  • Page 123

    FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: PP08L • Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Appendix...

  • Page 124

    Appendix...

  • Page 125: Index

    31 copying DVDs general information, 31 helpful tips, 32 how to, 31 Dell support policy, 101 support site, 11 Dell Diagnostics, 55 Dell Premier Support website, 9 device status lights description, 15 diagnostics Dell, 55 display description, 13...

  • Page 126

    DVDs, 31 error messages, 59-60 Finding Information, 9 hard drive description, 21 problems, 59 replacing, 81 returning to Dell, 83 system view, 21 hardware conflicts, 75 Dell Diagnostics, 55 Hardware Troubleshooter, 75 Help and Support Center, 11 help file, 10...

  • Page 127

    USB, 24 problems blue screen, 64 computer crashes, 63-64 computer does not start up, 63 computer stops responding, 63 conflicts, 75 Dell Diagnostics, 55 drives, 57 DVD drive, 58 error messages, 59-60 hard drive, 59 IEEE 1394, 61 keyboard, 62...

  • Page 128

    40 description, 15 system view, 15 touch pad buttons description, 15 system view, 15 troubleshooting conflicts, 75 Dell Diagnostics, 55 external keyboard problems, 62 Hardware Troubleshooter, 75 Help and Support Center, 11 restore to previous state, 76 Index connecting, 33...

This manual also for:

Inspiron 5160

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