Roland DUO-CAPTURE EX Owner's Manual page 22

Appendix
Problem
I.cannot.select.or.use.
the.DUO-CAPTURE.EX.
device
No.sound.is.heard.
from.the.computer's.
speakers
The.sound.played.
by.the.computer.is.
inaudible.or.too.quiet
My.guitar.is.too.quiet
My.microphone.is.too.
quiet
22
Items.to.Check
Windows.7/Windows.Vista
Are you using the Media Player included
with Windows?
Mac.OS.X
Have you configured "Audio MIDI Setup"?
This is not a malfunction.
Can you hear sound by connecting
headphones?
Is the [OUTPUT] knob of the
DUO-CAPTURE EX turned down?
Is the computer's volume setting turned
down?
Windows.7
Are you using voice communication
software?
Are you using the correct jack?
Is the [INST] switch set to "Lo-Z"?
Is the input level too low?
Could you be using a connection cable that
contains a resistor?
Are you using the correct jack?
Action
Use different software.
MIDI devices cannot be selected in Media
Player.
Configure Audio MIDI Setup (p. 26).
When using the DUO-CAPTURE EX, no
sound is heard from the computer's
speakers.
Connect headphones or an audio
playback system (external monitors) to the
DUO-CAPTURE EX.
If you can hear sound through headphones
connected to the PHONES jack, check that
you have correctly connected your audio
playback system (external monitors), and
adjust the volume of our equipment.
If the sound in your headphones is
inaudible or too soft, check the other
troubleshooting items.
Use the DUO-CAPTURE EX's [OUTPUT]
knob to adjust the volume.
Adjust the computer's volume setting (p. 28).
Disable automatic volume adjustment
(p. 30).
Connect your guitar to the INPUT 1 jack
(p. 6).
Set the [INST] switch to "Hi-Z" (p. 9).
Use the [SENS 1] knob to adjust the input
level (p. 7).
Use a connection cable that does not
contain a resistor.
Connect your microphone with an XLR
connector to the XLR connector (INPUT 1,
INPUT 2 jack) (p. 6). The sound level will be
very low if you use a microphone with a
phone plug.