Using The Duo-Capture Ex - Roland DUO-CAPTURE EX Owner's Manual

Problem
Windows.XP
The."Found.New.
Hardware.Wizard".
appears.again.after.the.
USB.driver.is.installed
Windows.7/.
Windows.Vista
A.numeral.such.as."2-".
appears.at.beginning.
of.the.device.name

Using the DUO-CAPTURE EX

Problem
I.cannot.select.or.use.
the.DUO-CAPTURE.EX.
device
Items.to.Check
Did you connect the
DUO-CAPTURE EX to a different USB
port of the computer than the one
you used when installing the driver?
Did you connect the
DUO-CAPTURE EX to a different USB
port of the computer than the one
you used when installing the driver?
Items.to.Check
Is the DUO-CAPTURE EX's power indicator
off?
Is the [COMPUTER/TAB] switch set to "TAB"?
Are there batteries installed in the
DUO-CAPTURE EX?
Is power being supplied from the AC
adaptor?
Is the DUO-CAPTURE EX's device name
displayed?
Is another program using the
DUO-CAPTURE EX?
Did the computer enter standby (suspend)
mode, hibernate mode, or sleep mode while
the DUO-CAPTURE EX was connected?
Did you disconnect and reconnect the USB
cable while using the DUO-CAPTURE EX?
Was the DUO-CAPTURE EX connected to the
computer while the computer was starting
up?
Action
If you change the USB port to which the
DUO-CAPTURE EX is connected, the "Found New
Hardware Wizard" may appear again even if the
USB driver has already been installed on the
computer.
Follow step 6-1 of the USB driver installation
procedure (p. 13) and install the USB driver.
If you connect the DUO-CAPTURE EX to a different
USB port of the computer than the one you used
when installing the USB driver, a numeral may
appear with the device name.
To have the device name appear without the
numeral, connect the DUO-CAPTURE EX to
the same USB port used during installation, or
reinstall the USB driver (p. 12).
Action
Make sure that the DUO-CAPTURE EX is
connected to the computer correctly.
If that does not resolve the issue, reinstall
the USB driver (p. 12).
Set the [COMPUTER/TAB] switch to
"COMPUTER" ("44.1" or "48").
If the [COMPUTER/TAB] switch is set to
[TAB], insert batteries or use an optional
AC adaptor (p. 8, p. 9, p. 11).
Exit all programs that are using the
DUO-CAPTURE EX, turn it off, and then turn
it on again.
If that does not resolve the issue, reinstall
the USB driver (p. 12).
Exit all programs that are using the
DUO-CAPTURE EX, turn it off, and then turn
it on again.
If that does not resolve the issue, restart
the computer.
Connect the DUO-CAPTURE EX after the
computer has started up. With some
computers, the DUO-CAPTURE EX cannot
be used if it is connected to the computer
while the computer is starting up.
Appendix
21