Appendix; Troubleshooting; Usb Driver Installation - Roland DUO-CAPTURE EX Owner's Manual

Appendix

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving most problems.
Additional information is available in the "Win (Mac) Driver/Readme.htm" file on the
DUO-CAPTURE EX Driver CD-ROM.
If this chapter doesn't help you solve a problem, please refer to the support section of our website.
If the problem is not resolved, refer to the contact information (p. 45) and contact the nearest
Roland Service center or an authorized Roland distributor.
Roland support website: http://www.roland.com/support/

USB Driver Installation

Problem
The.installer.does.not.
start
The.USB.driver.does.
not.install
Windows
A.warning.or.
error.appears.during.
installation
The.installer.does.not.
exit
20
Items.to.Check
Are you attempting to install from a
networked DVD-ROM drive?
Are you logged on with a user
account that does not have
administrator privileges?
Windows.XP
Is the "Driver Signing Options" setting
set to [Block]?
Are other programs or resident
programs (such as antivirus programs)
running?
In the "Device Manager, " do you see
"Other device, " "Unknown device, "
or a device for which "?, " "!, " or "x" is
displayed?
Is your computer running on battery
power?
Is the DUO-CAPTURE EX connected to
a bus-powered USB hub?
Is the [COMPUTER/TAB] switch set to
"TAB"?
Action
You cannot install from a networked DVD-ROM
drive.
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Change the "Driver Signing Options" setting.
Refer to the "Win (Mac) Driver/Readme.htm" file
on the DUO-CAPTURE EX Driver CD-ROM.
Be sure to exit all other programs before
installation.
Reinstall the USB driver (p. 12).
Connect the power cord to the computer.
Use a USB hub that connects to a power supply.
Set the [COMPUTER/TAB] switch to "COMPUTER"
("44.1" or "48").