HP ProDesk 600 G2 Series Maintenance And Service Manual
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HP ProDesk 600 G2 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 600 G2 Microtower Business PC

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Summary of Contents for HP ProDesk 600 G2 Series

  • Page 1 Maintenance and Service Guide HP ProDesk 600 G2 Microtower Business PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Microtower (MT) chassis spare parts ........................5 Computer major components ......................
  • Page 6 SATA data cable ..........................17 SMART ATA drives ..............................17 Cable management .............................. 18 4 Removal and replacement procedures – Microtower (MT) chassis ..............19 Preparation for disassembly ..........................19 Access panel ................................. 20 Front bezel ................................21 Front bezel security ............................. 22 Slim optical drive bezel blank ..........................
  • Page 7 Clearing and resetting the BIOS ........................107 9 Using HP PC Hardware Diagnostics (UEFI) ..................... 108 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............108 10 System backup and recovery ........................110 Backing up, restoring, and recovering in Windows 10 ..................110 Creating recovery media and backups ....................
  • Page 8 Creating recovery media ......................... 117 Creating recovery media using HP Recovery Manager (select models only) ....117 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 118 Creating recovery discs ................119 Backing up your information ..................119 System Restore ..........................

  • Page 9: Product Features

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) SD Card Reader (optional) Dual-State Power Button Hard Drive Activity Light USB 2.0 Charging (powered) Port (black) USB 2.0 Port (black) USB 3.0 Ports (blue) Microphone/Headphone Connector...

  • Page 11: Rear Panel Components

    An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 12: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 13: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Microtower (MT) chassis spare parts...
  • Page 14 Item Description Access panel Front bezel Power supply 280W, 92% efficient 280W, 85% efficient 280W, standard System board (includes replacement thermal material) Fan sink (includes replacement thermal material) Memory modules (PC4-17000) 16-GB 8-GB 4-GB Processors (include replacement thermal material) Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6320 processor...

  • Page 15: Misc Parts

    Misc parts Item Description Front I/O assembly Solenoid lock Printer port, PCI card NVIDIA GT730 2 GB DDR3 PCIex8 graphics card AMD Radeon R9 350 2 GB DDR5 PCIe16 graphics card Speaker Secure Digital (SD) card reader SATA data cable, 14 inch, 1 straight end, 1 angled end SATA drive power cable M.2 USB Cable Microtower (MT) chassis spare parts...
  • Page 16 Hard drive conversion bracket, 2.5-inch to 3.5-inch SATA SS power extension, 20 inch cable Slim optical drive bezel blank Hood sensor HP Business PC Security Lock Rubber foot Grommet, hard drive isolation, blue Wireless antenna for use with WLAN modules...

  • Page 17: Misc Boards

    Item Description HP USB Conferencing Wireless keyboard, mouse, and dongle USB/PS2 Washable Smart card Misc boards Description AMD R9 350 Barfish FH 2 GB GDDR5 PCIe x16 NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO/1000 NIC Printer port Serial port USB 3.1 Type Cx1 PCIe x1 card...

  • Page 18: Drives

    Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch or 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives...

  • Page 19: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

  • Page 21: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 22: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 23: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 24: Screws

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 25: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 26: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 27: Removal And Replacement Procedures - Microtower (Mt) Chassis

    Removal and replacement procedures – Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 28: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page Pull up the access panel handle (1), and then slide the panel back (2) and lift it off the computer (3). To replace the access panel, reverse the disassembly procedures.

  • Page 29: Front Bezel

    Front bezel Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.

  • Page 30: Front Bezel Security

    Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Install a 6-32 screw through the front of the chassis and into the screw hole located below the center bezel release tab.

  • Page 31: Slim Optical Drive Bezel Blank

    Slim optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab on the...

  • Page 32: Memory

    Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 33: Installing Dimms

    ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. The system will operate in a higher-performing dual channel mode if the total memory capacity of the ● DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
  • Page 34 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.

  • Page 35: Expansion Cards

    Expansion cards Description nVIDIA GT730 2 GB DDR3 PCIex8 AMD Radeon R9 350 2 GB DDR5 PCIe16 graphics card USB 3.1 Type Cx1 PCIe x1 card Printer port, PCI card Serial port, PCI card PCIe to M.2 adapter Intel PRO/1000 NIC WLAN 802.11 (7265NV) a/b/g/n 2x2 + Bluetooth 4.0 module WLAN 802.11 (7265AN) a/b/g/n 2x2 WLAN module caddy card + Bluetooth...
  • Page 36 Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
  • Page 37 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it.
  • Page 38 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis.

  • Page 39: Drives

    Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch or 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives...
  • Page 40 ● HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis next to the hard drive bays (1). If you are replacing a hard drive, remove the mounting screws from the old drive and install them in the new drive.

  • Page 41: Drive Positions

    Drive positions 9.5mm slim optical drive bay 3.5-inch secondary hard drive bay 3.5-inch primary hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing a 9.5 mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 42 Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Press upward on the green release latch on the underside of the drive (1), and then slide the drive out of the drive bay (2).

  • Page 43: Installing A 9.5 Mm Slim Optical Drive

    Installing a 9.5 mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). If you are installing a slim optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank.
  • Page 44 Connect the power cable (1) and data cable (2) to the rear of the optical drive. If installing a new drive, connect the opposite end of the data cable to one of the light blue SATA connectors (labeled SATA1 or SATA2) on the system board. Replace the front bezel if it was removed.

  • Page 45: Removing A Hard Drive

    Removing a hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 19).

  • Page 46: Installing A Hard Drive

    Installing a hard drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). You can install a 3.5-inch hard drive or a 2.5-inch hard drive with a 3.5-inch adapter bracket similar to the example shown below.
  • Page 47 Install four mounting screws into the sides of the 3.5-inch drive or the 2.5-inch drive adapter bracket (two on each side). NOTE: HP has supplied four extra mounting screws installed on the chassis next to the hard drive bays. Refer to Drives on page 31 for an illustration of the location of the extra mounting screws.
  • Page 48 Connect the power cable (1) and data cable (2) to the rear of the hard drive. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.

  • Page 49: Drive Power Cable

    Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the computer access panel (Access panel on page 20). Remove the cable from the clips on the base pan and on the side of the hard drive cage (1). Disconnect the cable from the hard drive (2) and the optical drive (3) Disconnect the cable from the system board connector labeled SATAPWR0 (4), and then remove the cable from the computer.

  • Page 50: Front I/O And Power Switch Assembly

    Front I/O and power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the computer access panel (Access panel on page 20). Remove the front bezel (Front bezel on page 21). Remove the Torx T15 screw (1) that secures the assembly to the chassis, push the tab on the right side of the assembly (2) to disengage it from the chassis, and push the assembly into the chassis (3).
  • Page 51 Disconnect the four cables from the following system board connectors: (1): Front USB (yellow) (2): Front AUD (blue) (3): Front USB3.0 (blue) (4): PB/LED (black) Remove the assembly from the inside of the computer. To reinstall the assembly, reverse the removal procedure. Front I/O and power switch assembly...

  • Page 52: Fan Sink

    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier.

  • Page 53: Processor

    Processor Description Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6320 processor Intel Core i3-6300 processor Intel Core i3-6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 54 After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Chapter 4 Removal and replacement procedures – Microtower (MT) chassis...

  • Page 55: Speaker

    Speaker Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Disconnect the speaker wire from the system board connector labeled SPKR (1). From the inside of the chassis, remove the silver Torx T15 screw (2) that secures the speaker to the chassis.

  • Page 56: Rear Chassis Fan

    Rear chassis fan Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the three silver Phillips screws that secure the fan to the rear of chassis. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. Lift the fan out of the chassis (2).

  • Page 57: Power Supply

    Power supply Description Power supply, 280W, 92% efficient Power supply, 280W, 85% efficient Power supply, 280W, standard Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the four silver Torx T15 screws that connect the power supply to the rear of the chassis. Remove the power cable from the clip on the base pan.
  • Page 58 Disconnect the power supply cable from the following system board connectors: (1): PWR (2): PWRCMD (3): PWRCPU Press the tab (1) on the base pan in front of the power supply that holds it in place. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (2).

  • Page 59: System Board

    System board Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 60: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component X1PCIEXP3 Black Expansion card PWRCMD White Power supply X1PCIEXP2 Black Expansion card SATAPWR0 Black Drives X1PCIEXP1 Black Expansion card White 6-pin main power X16PCIEXP White Expansion card SPKR White Speaker...
  • Page 61 Black Processor FRONT USB Yellow Front I/O CPUFAN White Processor fan SATA2 Light blue Any SATA Device other than the primary hard drive DIMM4 White Memory module PSWD Green Clear system passwords DIMM3 Black Memory module CMOS Yellow Reset CMOS DIMM2 White Memory module...

  • Page 62: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 63 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.

  • Page 64: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform...
  • Page 65 Update BIOS Using Local Media ● Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 66: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 67 Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 68: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 69 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
  • Page 70 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
  • Page 71 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 ● SATA1 ● SATA2 ● SATA3 ● SATA5 Front USB ports ● ● Rear USB ports ● USB charging port function ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
  • Page 72 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.

  • Page 73: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 56 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.

  • Page 74: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 75: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 76: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 77 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 78 Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
  • Page 79 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 80: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 81: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 82 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.

  • Page 83: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 84: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 85 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving display problems...
  • Page 86 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 87 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 88 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 89: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
  • Page 90 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 91: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 92: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 93 Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.

  • Page 94: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 95: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 96 Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
  • Page 97 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 98: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 99: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 100 System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
  • Page 101 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 102: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 103: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 104 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 105: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 106: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 107 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 108 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 100 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 109 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 110 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 111: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 112 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 113: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 114 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 115: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 116: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 117 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 109...

  • Page 118: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 119 DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 120: Using Windows Tools

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 121: Using The Hp Recovery Partition (Select Products Only)

    110. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.

  • Page 122: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 123: Restoring And Recovering Using Windows Tools

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 116.

  • Page 124: Recovery Using The Windows Recovery Usb Flash Drive

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 125: Creating Recovery Media

    119. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 126: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 127: Creating Recovery Discs

    Windows DVD. To create the Windows DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 128: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 129: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 130: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 131 If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.

  • Page 132: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 133 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
  • Page 134 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 135: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 136: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 137: Appendix C Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 138: Appendix D Specifications

    Specifications MT Specifications Table D-1 Specifications Chassis 14.0 in 355 mm Height 6.7 in 170 mm Width 13.4 in 340 mm Depth Approximate Weight 14.0 lb 6.35 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
  • Page 139 Table D-1 Specifications (continued) The 280W power supply meets the 5000m requirements of CCC. Rated Input Current 3.6A Current Leakage (NFPA 99) With ground < 100 μA Without ground < 275 μA This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.

  • Page 140: Index

    8 Windows 7 117 f11 recovery, Windows 8 115 cleaning helpful hints 67 f11 recovery, Windows 8.1 115 computer 14 hood sensor mouse 15 illustrated 8 illustrated 7 safety precautions 14 HP PC Hardware Diagnostics (UEFI) downloading 108 132 Index...
  • Page 141 HP Recovery Disc Creator, using 118 optical drive product ID location 4 installation 35 options 10, 31 installing rear chassis fan problems 91 battery 124 removal and replacement 48 removal 33 drive cables 31 rear panel components 3 overheating, prevention 13...
  • Page 142 safety precautions cleaning 14 ventilation, proper 13 SATA connectors on system board 17 Windows 10 data cable pinouts 17 backup and restore 110 hard drive characteristics 17 Windows 7 SATA data cable backing up information 119 illustrated 7 backup and recovery 116 SATA drive cable, MT Backup and Restore 119 illustrated 7...

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