Returns Procedure; Claims; Contact Us - Chauvet WELL User Manual

Returns
Procedure

Claims

Contact Us

Page 22 of 28
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the fixture. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization (RMA)
number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA number please include the following information on a
piece of paper inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. As a suggestion, proper UPS packing or
double boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
The carrier is responsible for any damage incurred during shipping to this product or any
part that shipped with it. Therefore, if the received merchandise appears to have damages
caused during shipping, the customer must submit the damage report and any related
claims with the carrier, not CHAUVET®. The customer must submit the report upon
reception of the damaged merchandise. Failure to do so in a timely manner may invalidate
the customer's claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to CHAUVET® within seven (7) days
of receiving the merchandise.
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Voice:
Fax:
Toll free:
Technical Support
Voice: (954) 577-4455 (Press 4)
Fax:
Email: tech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Sunrise, FL 33351
(954) 577-4455
(954) 929-5560
(800) 762-1084
World Wide We
(954) 756-8015
Address:
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Email: uktech@chauvetlighting.com
b
www.chauvetlighting.co.uk
WELL™ 2.0 User Manual Rev. 01
Unit 1C
NG16 6NT