Troubleshooting Guide - Chauvet WELL User Manual

Troubleshooting Guide

Symptom
Low output
One or more LEDs on a
panel do not illuminate
No LED illuminates
Control panel operates
normally
Circuit breaker/fuse
keeps tripping/blowing
Fixture does not power
up
Battery does not charge
Fixture does not respond
to wired DMX or
responds erratically
Fixture does not respond
to wireless DMX
WELL™ 2.0 User Manual Rev. 01
Cause(s)
Depleted battery
Incorrect COLOR settings
Dirty LED lens cover
LED panels in wrong angle
Faulty LED(s)
No power to the LEDs
Faulty main control board
No power to the LEDs
Faulty main control board
Faulty internal wiring
Excessive circuit load
Short circuit along the power wires
Depleted battery
Internal fuse blown
Faulty power converters
Faulty main control board
Battery switch off on WELL
No power to battery charger
Blown fuse on flight case charger
Faulty external battery charger
Faulty flight case charger
Faulty battery
Wrong DMX addressing
Loose DMX cables
Damaged DMX cables
Wrong polarity on the controller
Non DMX cables
Bouncing signals
Low level signal / long cable
Too many fixtures
Interference from AC wires
Faulty DMX interface
Faulty main control board
W-DMX deactivated
WELL antenna not deployed
WDMX transmitter off
WELL and transmitter not paired
WELL beyond transmitter's range
Interference from other equipment
If you still experience technical problems after trying the above solutions, contact
CHAUVET® Technical Support.
Action(s)
Recharge battery
Check COLO, CAL1, and CAL2 settings
Clean LED lens cover
Reorient LED panels
Send unit for repair
Send unit for repair
Send unit for repair
Check wiring
Reduce total load placed on the electrical circuit
Check for a short in the electrical wiring
Recharge battery
Call CHAUVET® technical support
Send unit for repair
Send unit for repair
Turn battery switch on
Check for voltage on outlet
Replace fuse (T 6.3 A @ 250 V)
Replace external battery charger
Send flight case for repair
Replace battery
Check unit addressing
Check cable connections
Check DMX cables
Check polarity switch settings on the controller
Use only DMX compatible cables
Install terminator as suggested
Install an optically coupled DMX splitter right after the
fixture with the strong signal or before a long section
of cable
Install an optically coupled DMX splitter after unit #32
Keep DMX cables separated from power cables or
fluorescent/black lights
Send unit for repair
Send unit for repair
Activate W-DMX from the Control Panel
Extend the W-DMX antenna
Turn WDMX transmitter on
Pair the WELL to the W-DMX transmitter
Move the W-DMX transmitter closer to the WELL
Reposition the WELL for better reception
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