Returns Procedure; Claims; Contact Information - Chauvet Scorpion RVM User Manual

Returns Procedure

Claims

Contact Information

Scorpion™ RVM/RGY/GVC User Manual (Rev. 01e)
The user must send the merchandise prepaid, in the original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #) before
shipping the fixture. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization Number
(RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA #, please include the following information on a piece of
paper inside the box:

Your name

Your address

Your phone number

The RMA #

A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate packaging
will be the customer's responsibility. As a suggestion, proper UPS packing or double-boxing is
always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
The carrier is responsible for any damage incurred during shipping to this product or any part
that shipped with it. Therefore, if the received merchandise appears to have damages caused
during shipping, the customer must submit the damage report and any related claims with the
carrier, not CHAUVET®. The customer must submit the report upon reception of the damaged
merchandise. Failure to do so in a timely manner may invalidate the customer's claim with the
carrier.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to CHAUVET® within seven (7) days of
receiving the merchandise.
World Headquarters
General Information
Address:
Voice:
Fax:
Toll free:
Technical Support
Voice:
Fax:
World Wide Web
United Kingdom & Ireland
General Information
Address:
Voice:
Fax:
Email:
World Wide Web
CHAUVET®
5200 NW 108th Avenue
Sunrise, FL 33351
(954) 929-1115
(954) 929-5560
(800) 762-1084
(954) 929-1115 (Press 4)
(954) 756-8015
www.chauvetlighting.com
CHAUVET® Europe Ltd.
Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
+44 (0)1773 511115
+44 (0)1773 511110
uktech@chauvetlighting.com
www.chauvetlighting.co.uk
Page 21 of 24