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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in. Disconnect any
additional equipment that may be connected, e.g. extension cords and other phones. If the
problem is resolved, the fault is with the other equipment.
Test the equipment on a known working line (e.g. at a neighbour's). If the product works then
the fault is with your telephone line. Please inform your local telephone company.
No number shown when ringing
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This function requires a subscription from your service provider.
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A switchboard cannot usually pass on incoming numbers.
Warning signal while talking/Cannot connect
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The batteries may be running low (recharge the hand unit).
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The hand unit may be (nearly) out of range. Move closer to a base unit.
Telephone does not work
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Check that the adapter and telephone cord are connected to
the base unit and to their respective wall sockets.
Check that you have selected Tone Dial, see System Settings/Dial.
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Check the charge status of the handset batteries.
The telephone continues to ring
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The telephone's ring signals do not follow the line signal, which means that
the signal may continue for up to 10 seconds after answering a call.
SMS does not work
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In order for this feature to function, you must subscribe to
the SMS service from your network provider.
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Check that the correct telephone number is stored for each service.
If the telephone still does not work, contact the place of purchase. Don't forget the receipt or
copy of the invoice.
UK
If you cannot resolve the fault using the faultfinder section, technical support is available by email
on: tech@doro-uk.com Further contact details are available on our website: www.doro-uk.com
Guarantee
This product is guaranteed for a period of 12 months from the date of purchase. In the
unlikely event of a fault occurring during this period, please return the item with a copy of the
purchase receipt to your place of purchase. Proof of purchase is required for any service or
support required during the guarantee period.
This guarantee shall not apply to a fault caused by an accident or a similar incident or damage,
liquid ingress, negligence, abnormal usage, non-maintenance or any other circumstances on
the user's part. Furthermore, this guarantee shall not apply to a fault caused by a thunderstorm
or any other voltage fluctuations. (As a matter of precaution, we recommend disconnecting the
telephone during a thunderstorm.)
This guarantee does not in any way affect your statutory rights. Batteries are consumables and
are not included in any guarantee. This guarantee does not apply if other batteries than DORO
original batteries have been used.
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