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User's Guide
for Mac
M00050800

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   Also See for Epson Disc Producer PP-100

   Summary of Contents for Epson Disc Producer PP-100

  • Page 1

    User’s Guide for Mac M00050800...

  • Page 2: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to...

  • Page 3: Organization Of This Manual

    It is included on the Discproducer Utility & Documents Disc For Apple Mac OS. You can access it by clicking Launchpad, EPSON Software, and then EPSON Total Disc Maker after installing the software.

  • Page 4: Table Of Contents

    Stacker 4 (Only for PP-100/PP-100AP) ....24 Setting the Print Area..........53 ■ Flow for Publishing Discs ......54 Selecting Publish Mode ...........56 Software Settings.....25 Loading Discs............60 Registering Write Data (Only for PP-100/PP-50) .. ■ Installing Software...........25 ..................62 Creating Labels ............64 System Requirements ..........26 Publishing Discs............65 Setting Printer Driver and Publishing Discs..67...

  • Page 5

    ■ Disc Does not Come Out ......123 How to Replace the Ink Cartridges ....... 81 ■ Checking the Print Head Nozzles ....84 Drive Tray Does not Come Out (Only for PP-100/ PP-50) ...............123 How to Perform a Nozzle Check ......84 Printer Tray Does not Come Out......124...

  • Page 6: Before Using This Product

    Before Using this Product For Safe Use  To use this product safely, be sure to read this guide as well as the other instruction guides included with this product before using it.  Keep this guide at hand so that you can resolve any questions you have about this product. To prevent harm to customers and other people or damage to property, this guide contains the following symbols and warning displays for operations and use that may be dangerous.

  • Page 7

    Before Using this Product Install this product in the following type of place. Place with the following temperature and Place that is flat and stable humidity range Flat  When using this product in a place where static electricity is easily generated, use an antistatic mat or other product to prevent static electricity.

  • Page 8: Cautions For The Power Source

    Cautions for the Power Source Do not connect or disconnect the power plug with wet hands. This may result in electric shock. WARNING Use only the type of power source indicated on the product’s label. Use of the wrong type of power source may result in electric shock or fire. Do not plug the power cord into an outlet with many other cords connected to This may result in heat build-up and fire.

  • Page 9: Cautions For Using

    WARNING Immediately turn off the power, disconnect the power plug from the outlet, and contact your dealer or the Epson Repair Center about repairs. Servicing the product yourself is dangerous, so never attempt it. If a foreign object, water or other liquid enters the product, do not continue to use it.

  • Page 10: Warning

    The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment.

  • Page 11: For Canadian Users

    For PP-50 This Class A digital apparatus complies with Canadian ICES-003. DECLARATION of CONFORMITY (For PP-100/PP-100AP) According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: EPSON AMERICA, INC.

  • Page 12: Cautions For Cd/dvd Discs

     During a malfunction or repair  When there is damage due to a natural disaster Even if the product is still under warranty, Epson accepts no responsibility for data that is lost or damaged due to causes not limited to those listed above.

  • Page 13: Basic Operations

    Power button Use to turn the product on and off. Disc cover Open to load and take out discs. Back PP-100/PP-50 USB interface connector Plug the USB cable into this connector. Interface cable holder Use to fix the USB cable.

  • Page 14

    Inside PP-100/100AP Drive 1 Writes data on the recording surface of the discs. Drive 2 Writes data on the recording surface of the discs. Printer Prints on the label surface of the discs. Stacker 3 Use as the disc output stacker. Holds up to about 50 discs.

  • Page 15

    Basic Operations PP-50 Drive Writes data on the recording surface of the discs. Printer Prints on the label surface of the discs. Stacker 3 Use as the disc output stacker. Holds up to about 20 discs. Transports discs. Stacker 1 Use Stacker 1 as a disc input stacker.

  • Page 16

    Control panel PP-100/PP-100AP PP-50 Power light Flashes or turns on when the power is turned on. BUSY light Flashes when a job is being processed. ERROR light Flashes or turns on when an error occurs. INK light Flashes or turns on depending on the ink status.

  • Page 17: Lights For The Status Of The Product

    Product is being initialized. When it flashes rapidly, it is shutting down Product is processing a job. Flashing For the PP-100 or PP-100AP , when the BUSY light is BUSY BUSY light flashing rapidly, a disc is being ejected, so do not pull out Stacker 4.

  • Page 18

    Indicator light Flashing/On Status The stacker is overloaded or full. STACKER STACKER light 1/2/3/4* Flashing The stacker is empty or not correctly inserted. * PP-50 does not have the STACKER 4 light. The STACKER light flashes when the input stacker is empty; however. the beginning of the Notes light flashing may not match the exact time that the stacker becomes empty.

  • Page 19: Turning Power On/off

    Basic Operations Turning Power On/Off This section describes how to turn the power on and off. Turning On the Power Connect the power cord. Press the power button. The Power light flashes green, then stays on. Turning Off the Power Press the power button until the Power light flashes.

  • Page 20: Opening/closing The Disc Cover

    Hold the handle, and open the disc cover in the direction indicated by the arrow in the illustration below. For PP-100  Do not open the disc cover while a job is being processed (while the BUSY light is flashing). This could adversely affect the writing or printing quality.

  • Page 21: Closing The Disc Cover

    Basic Operations Closing the Disc Cover Hold the handle, and close the disc cover in the direction indicated by the arrow in the illustration below. For PP-50 Before closing the disc cover, make sure that there are no discs left near Stacker 3 and that discs in Stacker 3 are not slanted.

  • Page 22: Handling Stackers

    Handling Stackers Handle the stackers as shown below. Stacker 1/Stacker 2 Stacker 1 and Stacker 2 are the same. Handle them in the same way. Stacker 1 Stacker 2 Attach Line up the indentations and attach. Remove Gently lift and pull towards you to take out.

  • Page 23: Stacker 3

    Stacker 3 For PP-50 Stacker 3 is fixed. Its shape differs from that of stacker 3 for the PP-100 and PP-100AP . Attach (Only for PP-100/PP100AP)  When you insert Stacker 3, first check that there are no discs in Stacker 4, and then attach it.

  • Page 24: Stacker 4 (only For Pp-100/pp-100ap)

    Stacker 4 (Only for PP-100/PP-100AP)  Do not apply strong force to Stacker 4 when handling it.  When the BUSY light and the STACKER 4 light are flashing rapidly, a disc is being ejected, so do not pull out Stacker 4. Discs may be damaged.

  • Page 25: Software Settings

    Software Settings Software Settings This section describes the basic settings of the software required for using the product (PP-100/PP-100AP/PP-50) after the setup. (For the setup procedure, see Setup Guide for Mac.) Installing Software The installation procedure installs the following software on your PC. (For the installation procedure, see Setup Guide for Mac.)

  • Page 26: System Requirements

     The product may not function properly where third-party writing software is installed, anti-virus software is installed, or another USB device is connected.  The source drive should use commands and operations that are compliant with MMC4 or higher, and be capable of reading sub-channels. (Only for PP-100/PP-50)

  • Page 27: Properties Setting

    After installing the software and adding the printer (For these procedures, see Setup Guide for Mac.), follow the steps below to set Stacker Settings, Drive Settings, and Printer Settings with EPSON Total Disc Utility. Make sure that the product is connected to the PC via the USB cable and that the product is turned on.

  • Page 28

    The Properties screen appears. Set Stacker Settings, Drive Settings (only for PP-100/PP-50), and Printer Settings (only for PP-100/PP-50). See EPSON Total Disc Utility Help for details.  Setting the most suitable publish mode for the usage or number of discs to be published enables efficient disc publishing.

  • Page 29: Common Settings For Publishing

    Common Settings for Publishing Follow the steps below to set Working Folder, Notification Settings, and Write Settings. These settings are reflected for all the publishers (PP-100/PP-100AP/PP-50) registered. Setting a Working Folder Follow the steps below to create a Working Folder on the hard disk for the disc publishing operation.

  • Page 30: Notification Settings (only For Pp-100ap)

    Click Notification Settings. The Notification Settings screen appears. Set Notification Method and Notification When Job is Finished. See EPSON Total Disc Utility Help for details. For EPSON Total Disc Utility Help, see “EPSON Total Disc Utility Help” on page Notes...

  • Page 31: Write Settings (only For Pp-100/pp-50)

    Software Settings Write Settings (Only for PP-100/PP-50) Follow the steps below to set Write Speed and Write Verification with the PP-100/PP-50. If you publish with EPSON Total Disc Maker, changing the settings is possible also in Publish Notes view. Start up EPSON Total Disc Utility.

  • Page 32: Uninstalling The Software

    Uninstalling the Software If the software could not be installed properly, uninstall (delete) the software, and then reinstall it. You may be asked for an administrator password when uninstalling the software. When Notes asked for a password, enter the password to proceed with the operation. Turn off the product.

  • Page 33

    Software Settings Select EPSON Total Disc Maker, and click Uninstall. When the uninstall complete screen appears, click Quit.

  • Page 34: Using Software

    EPSON Total Disc Maker What is EPSON Total Disc Maker? EPSON Total Disc Maker is software for registering the write data* and the print data for the label surface, and publishing to this product (PP-100/PP-100AP/PP-50). In EPSON Total Disc Maker, the execution of writing data* and printing labels is referred to as “publishing.”...

  • Page 35: Screen Configuration Of Epson Total Disc Maker

    See EPSON Total Disc Maker Help for details on use. Disc view Starting EPSON Total Disc Maker or clicking Disc in Label view displays Disc view. In Disc view, you can register the data to write to the disc. Disc view is not used with the PP-100AP.

  • Page 36

    Label view Clicking Label in Disc view displays Label view. In Label view, you can edit the data for printing on the label surface of the disc.

  • Page 37

    Using Software Publish view Clicking [Publish] in Disc view or Label view displays Publish view. In Publish view, you can publish the writing data and label to this product.

  • Page 38: Epson Total Disc Utility

    The EPSON Total Disc Utility starts.  If you drag and drop the EPSON Total Disc Utility icon to the Dock, the EPSON Total Disc Utility icon will be added in the Dock. After that, clicking the icon starts up EPSON Total Notes Disc Utility.

  • Page 39: Screen Configuration Of Epson Total Disc Utility

    Using Software Screen Configuration of EPSON Total Disc Utility This section describes the screen configuration of EPSON Total Disc Utility. See EPSON Total Disc Utility Help for details on use. Main screen Click the Unfinished Job tab and Finished Job tab to display each screen.

  • Page 40

    On the Main screen, double-click a model name for Device Name or click [Properties] to display the device’s Properties screen. You can also display the Properties screen by clicking in Publish view of EPSON Total Notes Disc Maker. Click the General tab, Maintenance Info tab, and About tab to display each screen.

  • Page 41

    Using Software Maintenance Info screen In the Maintenance Info screen, you can check maintenance information for your product. “Checking Maintenance Information” on page 97 for details. Notes...

  • Page 42

    About screen In the About screen, you can check the serial number and versions for your product.

  • Page 43

    Using Software Printer Utility screen In the Utility screen, you can run various maintenance functions to maintain the print quality.  For details on Nozzle Check, see “Checking the Print Head Nozzles” on page  For details on Head Cleaning, see “Cleaning the Print Head”...

  • Page 44: Printer Driver

    What is Printer Driver? The printer driver is software for the necessary settings to publish discs from commercially available applications other than EPSON Total Disc Maker. Displaying Printer Driver Screen Select Print... from the File menu of your application to display the setting screen of the...

  • Page 45: Screen Configuration Of Printer Driver

    Using Software Screen Configuration of Printer Driver This section describes the screen configuration of the printer driver. After setting, you can store the current setting as a preset. However, some items of the preset setting may not be reflected if the current publish mode is different from the publish Notes mode when the preset was stored.

  • Page 46

    (only for PP-100/PP-50)  If you print on the matte label type of EPSON specified CD/DVDs, set Label Type to CD/ DVD Premium Label.  If Label Type is set to EPSON Specified CD/DVD Label, Quality/Speed is set to 1.

  • Page 47

    Using Software Color Options area In Color Options area, you can adjust print colors. Display the printer driver screen, and select Color Options to display the Color Options area.  If you wish, you can make color adjustments at the time of printing without making color adjustments to the actual data.

  • Page 48: Publishing Discs

     Even if the same data is printed on identical discs, the same print results may not be able to be achieved because of the individual differences (variations) of each disc. Disc quality may affect print quality. We recommend using EPSON specified CDs/DVDs. Notes...

  • Page 49: Writable Disc Types

    Publishing Discs Writable Disc Types The PP-100 and PP-50 can write to the following types of disc. Type Capacity Characteristics The rewriting and deleting of data is not possible once data has CD-R 650/700 MB been written. This is a general use format.

  • Page 50: Handling Discs

    Handling Discs Notes on Usage  Do not touch the recording surface when holding a disc.  Handle discs carefully to ensure fingerprints, dirt, dust, moisture, scratches, etc., do not get on the label surface and recording surface. Gently wipe off any dust, dirt, and the like with a soft dry cloth or a commercially available CD cleaner.

  • Page 51: Notes On Storage

    Publishing Discs Notes on storage  Do not place discs in a location where they will be subject to high temperature and humidity such as locations under direct sunlight, near heating equipment.  Do not place discs in locations where temperatures vary greatly. Doing so may result in condensation.

  • Page 52: Printable Area

    Printable Area The printable area is the area of the label surface on which printing is possible. The printable area and recommended print area are shown in the table below. Printing will be done in the gray area in the figure below. ...

  • Page 53: Setting The Print Area

     Paper size: 124 x 124 mm  Margins on all sides: 2 mm The setting procedure of the print area differs, depending on whether you publish with EPSON Total Disc Maker or with the other applications. When publishing with EPSON Total Disc Maker...

  • Page 54: Flow For Publishing Discs

    Flow for Publishing Discs This section describes how to publish discs using the product. The publishing procedure differs, depending on whether you publish with EPSON Total Disc Maker or with other applications.  If you publish a large number of discs, first publish one disc and check the write result and print result.

  • Page 55

    * Registering write data is not available with the PP-100AP. With the PP-100 or PP-50, if you specify an image file in the print settings, writing data onto a disc is possible at the same time as label printing. See “Print Settings area”...

  • Page 56: Selecting Publish Mode

    If you publish with EPSON Total Disc Maker, you can change the publish mode setting in Notes Publish view. The PP-100 and PP-100AP have three publish modes, Standard mode, External Output mode, and Batch mode. The PP-50 has two publish modes, Low-volume mode and Standard mode. For PP-100/PP-100AP Standard mode: When you want to publish up to 50 identical discs at once This mode uses Stacker 1 as the input stacker for discs.

  • Page 57: External Output Mode

    Publishing Discs  External Output mode: When you want to publish two type of discs without having to change discs This mode uses Stacker 1 and Stacker 2 as the input stackers for discs. You can select Stacker 3 or Stacker 4 as the output stacker.

  • Page 58

    Batch mode: When you want to publish a large number of discs with least labor This mode uses Stacker 1 and Stacker 2 as the input stackers for discs, and Stacker 2 and Stacker 3 as the output stackers. Loading 50 discs into each of Stacker 1 and Stacker 2 allows for the continuous publishing of 100 copies of the same disc without having to replenish the discs or take out published discs.

  • Page 59

    Publishing Discs For PP-50 Standard mode: When you want to publish up to 50 identical discs at once This mode uses Stacker 1 as the input stacker for discs. You can select Stacker 2 or Stacker 3 as the output stacker. If you select Stacker 2 as the output stacker, you can publish up to 50 discs without having to replenish the discs or take out published discs.

  • Page 60: Loading Discs

    This section describes how to load discs into the input stacker, and insert it. Load the discs into a stacker. Do not load discs in the drives or printer. Furthermore, with the PP-100, do not load discs between Drive 1 and Drive 2. They may become unable to be removed.

  • Page 61

    Stacker 2.) Insert the stacker, and close the disc cover. For PP-100/PP-100AP  When Stacker 4 is set as the output stacker in Standard mode and External Output mode, remove Stacker 3 and set the lock lever to UNLOCK.

  • Page 62: Registering Write Data (only For Pp-100/pp-50)

    Registering Write Data (Only for PP-100/PP-50) This section describes how to register data to be written in Disc view of EPSON Total Disc Maker.  There is no need to register write data if you only want to print disc labels.

  • Page 63

    The data that you drag and drop appears in the data list.  When the registered data does not comply with the restrictions of the selected file system, the file system restriction dialog box appears. See EPSON Total Disc Maker Help for details on file system restrictions.

  • Page 64: Creating Labels

     For details on EPSON Total Disc Maker, see EPSON Total Disc Maker Help.  When printing barcodes and 2D codes, be sure to use Epson brand ink cartridges.  When printing barcodes and 2D codes on discs that are not EPSON specified CD/DVDs, check whether the printed barcodes or 2D codes can be read correctly by a scanner.

  • Page 65: Publishing Discs

    Publishing Discs Publishing Discs This section describes how to publish a job for publishing discs to the product in Publish view of EPSON Total Disc Maker. Click [Publish] in Disc view or Label view to display Publish view. Configure each setting.

  • Page 66

    EPSON Total Disc Utility starts, and the disc publishing process begins.  With the PP-100 or PP-100AP , you can take out the published discs output to Stacker 4 without pausing the job. However, when the BUSY light is flashing rapidly, do not pull out Stacker 4 because discs are being output to Stacker 4.

  • Page 67: Setting Printer Driver And Publishing Discs

    In this example, we explain the procedure using Mac Preview. Start up Preview. Open the data to be printed on the disc label. When you print using application other than EPSON Total Disc Maker, create the print data using the following settings. Notes ...

  • Page 68

    Select Print Settings. The Print Setting area appears.

  • Page 69

    EPSON Total Disc Utility starts, and the disc publishing process begins.  With the PP-100 or PP-100AP , you can take out the published discs output to Stacker 4 without pausing the job. However, when the BUSY light is flashing rapidly, do not pull out Stacker 4 because discs are being output to Stacker 4.

  • Page 70: Taking Out Discs

    <Stacker 3> <Stacker 4>  After printing on the label surface, allow EPSON specified CDs/DVDs to dry for at least one hour, and other types of discs for at least 24 hours. Do not insert discs into a drive or other device until they are completely dry.

  • Page 71

    <Stacker 3> <Stacker 4>  After printing on the label surface, allow EPSON specified CDs/DVDs to dry for at least one hour, and other types of discs for at least 24 hours. Do not insert discs into a drive or other device until they are completely dry.

  • Page 72: Job Operations

    Job Operations Processing performed by this product, such as writing and printing data, is called a “job.” After publishing a job with EPSON Total Disc Maker or the printer driver, you can pause/cancel it or change the processing order of jobs.

  • Page 73: Priority Publishing

    If you need to process a job before the others when more than one job is being published, follow the steps below. Start up EPSON Total Disc Utility. “Starting EPSON Total Disc Utility” on page Select the job you want to give priority to, and click [Priority Publishing].

  • Page 74: Convenient Features

    Area” on page 52 for details on the recommended print area. The setting procedure of the user defined label size differs, depending on whether you publish with EPSON Total Disc Maker or with the other applications. When publishing with EPSON Total Disc Maker...

  • Page 75: Creating Disc Copies (only For Pp-100/pp-50)

    Convenient Features Creating Disc Copies (Only for PP-100/PP-50) With EPSON Total Disc Maker, you can create CD/DVD copies using an original disc or a disc image file.  This section describes only the procedure to register write data to create disc copies.

  • Page 76

    Configure each setting. See EPSON Total Disc Maker Help for details. The registration of write data is now finished.

  • Page 77: Creating Copies From Disc Image Files

    62.), you can create a disc image file. Start EPSON Total Disc Maker. “Starting EPSON Total Disc Maker” on page Set Type to Copy. Configure each setting. See EPSON Total Disc Maker Help for details. The registration of write data is now finished.

  • Page 78: Adjusting Print Colors

    Mode EPSON Standard Performs color processing to obtain the standard colors of Epson. Performs color processing with Adobe RGB for wider color space. Adobe RGB Select this option when, for example, printing print data that includes Adobe RGB color space information.

  • Page 79

    When publishing with EPSON Total Disc Maker Set in the dialogue that is displayed when you click Color Settings... in Publish view of EPSON Total Disc Maker. Click Color Correction to configure each setting.  If you set Print Mode Setting to Black in Publish view of EPSON Total Disc Maker, you can adjust only Gamma, Brightness, and Contrast.

  • Page 80: Maintenance

     When the ink cartridges are installed for the first time (during setup), ink is consumed for filling, and so the time to replace the cartridges is earlier than normal.  Even when Print Mode Setting is set to Black in Publish view of EPSON Total Disc Maker or Notes when Color is set to Black in the Print Settings area of the printer driver, all the ink colors are used in an operation designed to maintain the printing and print head quality.

  • Page 81: How To Replace The Ink Cartridges

     Epson cannot guarantee the quality and reliability of non-Epson brand products. Repairs for any damage or breakdown of this product due to the use of non-Epson brand products will not be free of charge even if the warranty period is still valid.

  • Page 82

    Take the ink cartridge out of its package.  For optimum printing quality, open the clear plastic package only immediately before installing. After opening the cartridge, try to use it up within six months. If you use an ink cartridge that has been left open for a long time, the print quality may decline. ...

  • Page 83

    Maintenance Close the ink cartridge cover.  Do not turn off the power or open the ink cartridge cover during ink charging. These actions cause the ink to be charged again, which results in a noticeable consumption of ink. In addition, there is a risk that you will not be able to print properly. ...

  • Page 84: Checking The Print Head Nozzles

    How to Perform a Nozzle Check Set one unprinted disc into Stacker 1. Display the Printer Utility screen of the EPSON Total Disc Utility. “Properties screen (General screen)” on page 40 for display procedure.

  • Page 85

    Maintenance Click Print. The disc on which the nozzle check pattern was printed is output to Stacker 3 or Stacker 4. Check the printed nozzle check pattern. If it is normal, all of the lines are printed as shown in the illustration on the left below. If there are lines that were not printed, as shown in the illustration on the right below, the nozzles are clogged.

  • Page 86: Cleaning The Print Head

    Cleaning the Print Head Head cleaning is a function for cleaning the surface of the print head to maintain the print quality. Run head cleaning if the printing becomes faint or gaps appear in the printing. Print head cleaning consumes ink. Before running print head cleaning, you can run a nozzle check to check whether or not the nozzles are clogged.

  • Page 87: How To Clean The Print Head

    The BUSY light flashes, and head cleaning starts. When head cleaning is finished, the BUSY light goes off. Running it from a PC Display the Printer Utility screen of the EPSON Total Disc Utility. “Properties screen (General screen)” on page 40 for display procedure.

  • Page 88

    Click Start. The BUSY light flashes, and head cleaning starts. When head cleaning is finished, the BUSY light goes off.

  • Page 89: Aligning The Print Head

    If this happens, run print head alignment. Set one unprinted disc into Stacker 1. Display the Printer Utility screen of the EPSON Total Disc Utility. “Properties screen (General screen)” on page 40 for display procedure.

  • Page 90

    Click Print. The disc on which the print head alignment pattern was printed is output to Stacker 3 or Stacker 4. Check the printed print head alignment pattern. Print head alignment pattern...

  • Page 91

    Maintenance Select the number of the pattern with the fewest vertical lines. In the illustration above, the pattern with the fewest vertical lines is “5”, so select “5.” If you want to print the print head alignment pattern again, to check it, set a disc in Stacker 1, and click Realign.

  • Page 92: Correcting The Printing Position

    Adjust the printing position if it has shifted towards the top, bottom, left, or right. Set one unprinted disc into Stacker 1. Display the Printer Utility screen of the EPSON Total Disc Utility. “Properties screen (General screen)” on page 40 for display procedure.

  • Page 93

    Maintenance Click Print. The disc on which there are five lines printed on the top, bottom, left and right respectively as well as one blue upward-pointing arrow is output to Stacker 3 or Stacker 4.

  • Page 94

    Click Finish if the lines on the top, bottom, left and right are evenly printed on the label surface. If they are not printed evenly, adjust the alignment in one of the following ways.  If the printing has shifted to the left: Select a positive correction value in Horizontal. ...

  • Page 95: Cleaning Your Product

    Maintenance Cleaning Your Product To keep your product operating at its best, clean it by using the following procedure. Cleaning the Exterior Turn the product off. “Turning Off the Power” on page After the Power light goes off, unplug the power plug from the outlet. Use a soft cloth to wipe off the dust and dirt.

  • Page 96: Cleaning The Air Vents (only For Pp-100/pp-50)

    Cleaning the Air Vents (Only for PP-100/PP-50) Clean the air vents regularly (once every six months). Turn the product off. “Turning Off the Power” on page After the Power light goes off, unplug the power plug from the outlet. Loosen the screws on the filter covers to open them.

  • Page 97: Checking Maintenance Information

    This section describes how to check information that is useful when carrying out maintenance and providing support for your product, such as usage status of the internal drives and the number of published discs. Display the Printer Utility screen of the EPSON Total Disc Utility. “Properties screen (General screen)” on page 40 for display procedure.

  • Page 98

    Maintenance information of your product appears. PP-100 Item Description Number of printed discs Cumulative number of discs the product has printed. Service life of Drive 1/2 Usage status of the drive 1 and drive 2. (0 to 100%) If Service life of Drive is close to 100%, it is time to replace it.

  • Page 99: Replacing The Ink Pad (only For Pp-100/pp-50)

    The product notifies you when it is time to replace the ink pad in the following two ways.  When appears in the Printer status display of EPSON Total Disc Utility, it is almost time to replace the ink pad. Clicking displays a message;...

  • Page 100: Replacing The Maintenance Box (only For Pp-100ap)

     The INK light starts flashing rapidly.  EPSON Total Disc Utility displays a message; “Printing is not possible, because it is time to replace the Maintenance Box. Please replace the Maintenance Box with a new one. Epson brand products are recommended.“...

  • Page 101

    Maintenance  Do not touch the green IC chip on the maintenance box.  Do not touch the ink ejection port of the maintenance box or the inside of the box insertion opening of the product.

  • Page 102: Precautions For Transporting Your Product

    Subjecting this product to excessive force may result in a malfunction.  However, for PP-100 and PP-100AP , it is possible to place one unit of this product on top of another. In such a case, make sure the tops and bottoms are oriented the same, and the exterior of the units are aligned.

  • Page 103

    After the Power light goes off, disconnect the power cord and USB cable. Attach protective materials to the arm, and secure them with tape. Attach Stacker 1, Stacker 2, and Stacker 3 (only for PP-100/PP-100AP), and secure them with tape.

  • Page 104: Troubleshooting

    Troubleshooting  Refer to this information together with the EPSON Total Disc Utility Help and the information available on the Epson website. Notes  If your problem cannot be resolved even after the following remedies, contact customer support services for assistance. (See “Where to Get Help”...

  • Page 105: Disc Transferring (input/output) Problems

    Troubleshooting Disc Transferring (Input/Output) Problems Symptom/Problem Status Check/Remedy Procedure The arm does not move. Is there a foreign object (such as blue protective tape for transporting) inside the product? Press the power button to turn off the power, and then open the disc cover and check that there are no foreign objects inside.

  • Page 106: Disc Writing Problems (only For Pp-100/pp-50)

    Clean the printer tray. (See “Disc Recording Surface is Stained with Ink” on page 129.) When disc publishing in EPSON Total Disc Maker, Setting Write Verification to Compare Notes enables checking whether data was written correctly. See EPSON Total Disc Maker Help for details.

  • Page 107: Label Printing Problems

     Unevenness in the printing Are you using a recommended ink cartridge (Epson brand product)?  Mosaic-like patterns are This product performs color adjustment based on use of Epson brand ink printed cartridges. Use of non-Epson brand products can result in poor printing ...

  • Page 108

    The ink drying time is the time after label printing is completed until the disc ink is dried in the printer tray. Set a longer ink drying time.  When publishing with EPSON Total Disc Maker: Set in Publish view.  When publishing with other applications: Set with the printer driver.

  • Page 109: Other Problems

    When a write error occurs based on a preset retry write count, use of the drive is automatically stopped. Set Drive to Use in Properties screen of EPSON Total Disc Utility to restart the drive. (See “Properties Setting” on page 27.)

  • Page 110: Checking Lights For Errors

    “Checking the Print Head Nozzles” on page 84 for details on the nozzle check. You can check error status and remedies also in EPSON Total Disc Utility. Notes See EPSON Total Disc Utility Help for details. Power light...

  • Page 111: Error Associated With Disc Transfer

    Troubleshooting Error Associated with Disc Transfer Lights STACKER Conditions/Remedies Power BUSY ERROR Disc pick error Resolve the problem as follows. 1. Open the disc cover and fully separate the discs in the input stacker to prevent them from sticking together. 2.

  • Page 112

    Lights STACKER Conditions/Remedies Power BUSY ERROR Disc transfer error Resolve the problem as follows. 1. Turn the product off. 2. Remove the disc. 3. Turn the product on and retry to publish a disc. Arm failed to release a disc Resolve the problem as follows.

  • Page 113: Error Associated With Stacker

    Lights STACKER Conditions/Remedies Power BUSY ERROR Only for PP-100/PP-100AP Stacker 3 is inserted for Standard mode or External Output mode (when Stacker 4 is set as the output stacker). Remove Stacker 3. Stacker 1 is not correctly inserted. Insert Stacker 1 correctly.

  • Page 114: Error Associated With Ink

    Conditions/Remedies Power BUSY ERROR Ink low Prepare a new ink cartridge. Use of Epson brand ink cartridges is recommended. The ink has reached its replacement time or it is not installed correctly. Replace the ink cartridge or reinstall it. (See “How to Replace the Ink Cartridges”...

  • Page 115: Error Associated With Printer

    Wipe it with soft cloth and install it again. Only for PP-100/PP-50 The ink has reached its replacement time or it is not installed correctly. The ink pad cannot be replaced by the customer.

  • Page 116: Error Associated With Drives (only For Pp-100/pp-50)

    Error Associated with Drives (Only for PP-100/PP-50) Lights STACKER Conditions/Remedies Power BUSY ERROR Drive tray open/close error Resolve the problem as follows. 1. Turn the product off and unplug the power cord. 2. Open the disc cover and check that there are no foreign objects inside;...

  • Page 117: Other Error

    Troubleshooting Other Error Lights STACKER Conditions/Remedies Power BUSY ERROR Improper status error Turn the product off and back on.

  • Page 118: Checking With Epson Total Disc Utility

    Checking with EPSON Total Disc Utility EPSON Total Disc Utility enables you to check the status of this product and the remedy procedures for errors. “Starting EPSON Total Disc Utility” on page 38 for EPSON Total Disc Utility start procedure.

  • Page 119: When Discs Cannot Be Published

    Troubleshooting When Discs Cannot be Published If the disc is not published by clicking Publish in the Publish view of EPSON Total Disc Maker, or if the product does not work, check the points below. Check 1: Check of EPSON Total Disc Utility...

  • Page 120

    [Print & Scan] ([Print & Fax] in Mac OS X v10.6) in Hardware. Check that this product icon (EPSON PP-xxx-xxxxxx) is found in Printers. If the icon is not found, the printer is not registered. See Setup Guide for Mac to register the printer.

  • Page 121

    Troubleshooting Is the printer set to Pause? If Paused is displayed for the product’s icon (EPSON PP-xxx-xxxxxx), follow the steps below to resume the printer. Select the product icon (EPSON PP-xxx-xxxxxx) and double-click Open Print Queue..Click Resume Printer.

  • Page 122

    If performing all of the above checks still does not resolve the problem, the software may not be installed correctly. Uninstall (delete) the software, and then reinstall it. “Uninstalling the Software” on page 32 for the software uninstallation procedure. See Setup Guide for Mac for the software installation procedure. Please contact Customer Support if this still does not resolve the problem.

  • Page 123: Disc Does Not Come Out

    Perform the procedure below if the disc cannot be ejected because the drive tray or printer tray does not come out. Drive Tray Does not Come Out (Only for PP-100/PP-50) Turn the power of the product off and then on again. If the drive tray still does not come out, perform the procedure below.

  • Page 124: Printer Tray Does Not Come Out

    Printer Tray Does not Come Out Turn the power of the product off and then on again. If the printer tray still does not come out, perform the procedure below. For PP-100/PP-50 Turn the product off. “Turning Off the Power” on page After the Power light goes off, unplug the power plug from the outlet.

  • Page 125

    Troubleshooting Open the disc cover. Pull out the printer tray. Remove the disc, and close the disc cover. The printer tray automatically closes when the power is turned on in Step 9. Reattach the rear printer cover. Insert the power plug into the outlet, and turn on the power.

  • Page 126

    For PP-100AP Turn the product off. “Turning Off the Power” on page After the Power light goes off, unplug the power plug from the outlet. Loosen the two screws. Remove the maintenance box cover. Pull out the maintenance box.  Do not tilt the used maintenance box. Otherwise ink may leak. ...

  • Page 127

    Troubleshooting Grasp the fixture as shown in the figure below, and push the printer tray in the direction of the arrow indicated below. Open the disc cover. Pull out the printer tray. Remove the disc, and close the disc cover. The printer tray automatically closes when the power is turned on in Step 13.

  • Page 128

    Reattach the maintenance box cover. Tighten the two screws. Insert the power plug into the outlet, and turn on the power.

  • Page 129: Disc Recording Surface Is Stained With Ink

    Disc Recording Surface is Stained with Ink When the disc recording surface is stained with ink, the printer tray may be dirty. Clean the printer tray by following the procedure below. For PP-100/PP-50 Turn the product off. “Turning Off the Power” on page After the Power light goes off, unplug the power plug from the outlet.

  • Page 130

    Open the disc cover. Pull out the printer tray. Use a soft cloth to wipe off any dirt on the printer tray. Close the disc cover. The printer tray automatically closes when the power is turned on in Step 10. Reattach the rear printer cover.

  • Page 131

    Troubleshooting For PP-100AP Turn the product off. “Turning Off the Power” on page After the Power light goes off, unplug the power plug from the outlet. Loosen the two screws. Remove the maintenance box cover. Pull out the maintenance box. ...

  • Page 132

    Grasp the fixture as shown in the figure below, and push the printer tray in the direction of the arrow indicated below. Open the disc cover. Pull out the printer tray. Use a soft cloth to wipe off any dirt on the printer tray. Close the disc cover.

  • Page 133

    Troubleshooting Reattach the maintenance box cover. Tighten the two screws. Insert the power plug into the outlet, and turn on the power.

  • Page 134: Appendix

    Where to Get Help Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 135: Help For Australia

    Appendix Help for Australia Contacts for information, support, and services are: Epson Australia Pty Ltd 3 Talavera Road North Ryde NSW 2113 Australia Phone: 02-8899-3666 Fax: 02-8899-3777 If you need the latest drivers, FAQs, manuals, or other downloadable, access: http://www.epson.com.au...

  • Page 136: Product Specifications

    Product Specifications Basic Specifications External dimensions and weight PP-100 Item Description External dimensions 377 mm (W) x 465 mm (D) x 348 mm (H) Weight Approx. 24.0 kg (including the stackers and ink cartridges, but not including the power cord and discs)

  • Page 137: Job Processing

    PP-100 Item Description Write and print 30 discs per hour Conditions: When using Epson specified CD-Rs, drive speed of 40x, writing data of 600 MB, and speed/ bidirectional printing 15 discs per hour Conditions: When using Epson specified DVD-Rs, drive speed of 12x, writing data of 3.8 GB, and speed/...

  • Page 138

    Yellow 180 nozzles Light cyan 180 nozzles Light magenta 180 nozzles Printing resolution PP-100/PP-50 Print Mode Setting (Quality/Speed): 1 1,440 x 1,440 dpi Print Mode Setting (Quality/Speed): 2 1,440 x 720 dpi PP-100AP Print Mode Setting (Quality/Speed): 1 1,440 x 1,440 dpi...

  • Page 139

    When transported -20°C~60°C Within 5 days at 60°C packaged individually Dimensions 42.0 mm (W) x 83.0 mm (D) x 26.4 mm (H) Dye-based ink Drive specifications (Only for PP-100/PP-50) Item Description Number of drives installed PP-100 2 drives PP-50 1 drive...

  • Page 140: Electrical Specifications

    Electrical specifications Description Item PP-100 PP-100AP PP-50 Rated voltage AC 100 to 240 V Rated frequency 50 to 60 Hz Rated current 1.0 A Power consumption Average during operation Approx. 41 W Approx. 30 W Approx. 40 W Average during standby Approx.

  • Page 141: Standards And Approvals

    Appendix Standards and approvals PP-100/PP-100AP Item Description Safety UL60950-1 CAN/CSA-C22. 2 No. 60950-1 FCC Part 15 Subpart B Class B CAN/CSA-CEI/IEC CISPR 22 Class B AS/NZS CISPR22 Class B Low voltage directive 2006/95/EC EN60950-1 EMC directive 2004/108/EC EN55022 Class A...

  • Page 142

    Lifetime (PP-100AP) Item Description Lifetime 5 years after the purchase or until 100,000 discs* have been published, whichever is sooner *: With bidirectional printing When the product has published 100,000 discs, it stops operating. The maintenance box is estimated to need replacing after about 30,000 discs. Based on printing 3,000 discs per month, bidirectional.

  • Page 143: Consumables

    To purchase Discproducer exclusive ink cartridges and maintenance boxes, check with the dealer where you purchased your product or access one of the following URLs: http://www.discproducer.epson.com (United States and Canada) http://www.epson-europe.com (Europe) http://www.epson.com.au (Australia) Discs Epson offers the specified CD-R and DVD-R discs for all your printing needs.

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