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User's Guide
M00033403

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  • Page 1

    User’s Guide M00033403...

  • Page 2: Copyright And Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 3: Table Of Contents

    Starting EPSON Total Disc Maker ........

  • Page 4

    Accessing EPSON Total Disc Maker ........

  • Page 5

    Using EPSON Total Disc Monitor ........

  • Page 6

    Before Contacting Epson ........

  • Page 7

    Lifetime ..............124 Contents...

  • Page 8: Important Notice And Safety Instructions

    PP-50BD/PP-50 to copy materials onto media, including but not limited to CDs, DVDs, and BDs. You agree to respect the rights of copyright owners. EPSON shall have no liability for, and you shall hold EPSON harmless from, any copyright infringement by you or your employees, representatives, or agents.

  • Page 9: Choosing A Place For The Product

    ❏ Do not use a damaged or frayed power cord. ❏ If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

  • Page 10: Using The Product

    ❏ Do not place any drink or liquid on the product as penetration by liquid inside the product will cause a malfunction. ❏ For PP-50BD: Do not open disc cover while running a job (busy indicator is flashing), unless the application instructs you to add or remove discs. This may affect write quality or print quality.

  • Page 11: Handling Ink Cartridges

    ❏ The product cannot be used as a shared printer using the Windows sharing setting. Handling Ink Cartridges Observe the following when handling the ink cartridges: ❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or handle the cartridges.

  • Page 12: Notice For Cd/dvd/bd Discs

    -Malfunction or repair -Damage due to natural disaster Epson does not hold any responsibility for lost or damaged data, due to causes not limited to those listed above, even the product is in its warranty period. Concerning Incidental Loss Arising out of Use of this Product...

  • Page 13: Warning

    The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment. FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 14: Warnings, Cautions, And Notes

    Warnings, Cautions, and Notes Warnings, Cautions, and Notes in this User's Guide as indicated below have the following meanings. Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of the product. Important Notice and Safety Instructions...

  • Page 15: Chapter 1 Using Your Software

    Windows XP PP-50: Intel Pentium 4 (or compatible processor) 1.4 GHz Windows Vista or faster processor Windows 7/Windows 8 PP-50BD: Core DuoT2700/Core2Duo E6300 or more (or Windows Server 2003 compatible processor) Windows Server 2003 R2 Windows Server 2008 PP-50: Intel Pentium 4 (or compatible processor) 2.0 GHz...

  • Page 16

    Memory Windows XP PP-50: 512 MB or more Windows Server 2003 PP-50BD: 1 GB or more Windows Server 2003 R2 Windows Vista 1 GB or more Windows 7 32bit Windows 8 32bit Windows 7 64bit 2 GB or more Windows 8 64bit...

  • Page 17: Screens And Procedures In This Guide

    ❏ Only for the PP-50BD: Use a BD drive that supports commands and operations compatible with MMC 5.0 or higher and can read subchannel data as a source drive for copying BDs.

  • Page 18: Setting A Working Folder And Log

    Note: These settings are reflected for all the CD/DVD/BD publishers registered (except for the PP-100N). 1. Select Start ( ) - All Programs - EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start.

  • Page 19: Adding The Product

    Adding the Product Use the EPSON Total Disc Setup to add the product (CD/DVD/BD publisher) to the computer. Note: The product must be added when the connection point (port) is set manually. However, the product does not need to be added when the connection point (port) is set automatically.

  • Page 20: Setting For Notification Of Job Completion

    Note: This setting is reflected for all the CD/DVD/BD publishers registered. 1. Select Start ( ) - All Programs - EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2. Select Common Setting for Publishing from the Tool menu.

  • Page 21: Overview Of Applications

    EPSON Total Disc Setup EPSON Total Disc Setup is a utility to register the product to the computer and to set basic settings to publish CDs/DVDs/BDs, such as settings for the publish mode, stackers, and drive.

  • Page 22: Using Epson Total Disc Maker

    EPSON Total Disc Maker. Getting Information through Online Help You can access online help for EPSON Total Disc Maker from the software or from the Windows Start menu. In window of EPSON Total Disc Maker, EPSON Total Disc Monitor, or EPSON Total Disc Setup, click the button to display online help for each utility.

  • Page 23: Overview Of Printer Driver

    Setup, most Windows-based applications, and the Windows Start menu. If displayed from EPSON Total Disc Maker The settings are only reflected in EPSON Total Disc Maker. The settings are lost when you exit EPSON Total Disc Maker. If displayed from EPSON Total Disc Setup or the Start menu The information you set is saved as the printer driver settings, and after this, it is reflected in the printer settings for EPSON Total Disc Maker and all other applications.

  • Page 24: Getting Information Through Online Help

    1. Click Start ( ), Control Panel, then Printers. 2. Right-click EPSON PP-50PRN, then click Printing Preferences in the menu. Getting Information through Online Help You can access online help for items in the printer driver from your application or from the Windows Start menu.

  • Page 25: Uninstalling Software

    2. Click Start ( ), and then select Control Panel. 3. Click Uninstall a program. 4. Choose EPSON Total Disc Maker, and then click Uninstall. Note: If you cannot perform the uninstallation due to any problem, uninstall the software by double-clicking setup.exe in Discproducer Utility &...

  • Page 26: Chapter 2 Publishing Discs

    Chapter 2 Publishing Discs Introduction This section guides you through the procedures for creating, printing, and reading discs. Note: For information on discs, see the following section. & See “Discs” on page 116. Turning Power On/off This section describes how to turn on/off power. Turning power on 1.

  • Page 27: Overview Of Publish Modes

    Writing data to CDs/DVDs/BDs, printing labels that you created/edited, and reading data from CDs/DVDs/BDs are called “Publish” in EPSON Total Disc Maker. Note: ❏ To write, copy, or print on BDs is possible only with the PP-50BD. ❏ To read data from CDs/DVDs/BDs is possible only with the PP-50BD. Standard Mode This mode uses stacker 1 as the input stacker, and stacker 2 or 3 as the output stacker.

  • Page 28: Drive Settings (except For Read Back Mode)

    Drive Settings (except for Read Back mode) Number of write retries Select 0 to 9 for the Number of write retries. The Number of write retries is a setting to retry writing if a write error occurs. Setting the Number of write retries will enable the job to continue without pausing if a write error occurs.

  • Page 29: Notice For Disc Writing And Printing

    Note: The error mark will not be printed in the following cases. ❏ The job was canceled ❏ An incorrect disc type was found in the stacker ❏ Fatal error ❏ Not enough ink was left to print the error mark Notice for Disc Writing and Printing ❏...

  • Page 30

    ❏ If you print on the matte label type of Epson specified CDs, set Label Type to CD/DVD Label. ❏ If you print on the matte label type of Epson specified DVDs, set Label Type to CD/DVD Premium Label. ❏ When using Epson specified discs, only [1] can be selected for Print Mode setting.

  • Page 31: Precautions For Duplicating Discs

    If problems occur, please try using a different CD/DVD/BD source drive for copying. ❏ To copy from the drive using EPSON Total DIsc Maker, please log onto Windows as a user with administrator privileges (belonging to the administrator group). Otherwise, copying is not possible, because certain parts of the drive cannot be accessed with a limited user account.

  • Page 32: Notice For Barcode Printing

    Notice for Barcode Printing ❏ When printing barcodes and 2D codes, be sure to use Epson brand ink cartridges. ❏ When printing barcodes and 2D codes on discs that are not Epson specified discs, check whether the printed barcodes or 2D codes can be read correctly by a scanner.

  • Page 33: Standard Mode

    Standard Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. Publishing Discs...

  • Page 34

    4. Load discs into stacker 1 with the printable side facing up. Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1. Publishing Discs...

  • Page 35: Accessing Epson Total Disc Maker

    6. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stacker, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

  • Page 36

    2. Select type of discs to be published from the list, then click Apply. Publishing Discs...

  • Page 37

    ❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for EPSON Total Disc Maker. ❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 38: Creating Labels

    Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker. Publishing Discs...

  • Page 39

    2. Click Template tab and select a label design from the list, then click Apply. Publishing Discs...

  • Page 40

    3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 41: Making The Stacker Settings

    Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup. Publishing Discs...

  • Page 42

    3. Set Stacker Settings. ❏ Publish Mode: Select Standard mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. 4. Click OK. Publishing Discs...

  • Page 43: Publishing Discs

    Publishing Discs The following instructions explain how to publish discs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.

  • Page 44

    ❏ For PP-50BD: Beep will sound if you open the disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job.

  • Page 45: Low-volume Mode

    Low-Volume Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. Publishing Discs...

  • Page 46

    4. Load discs into stacker 1 with the printable side facing up. Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1. Publishing Discs...

  • Page 47

    6. Take out stacker 2. 7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. 8. Load discs into stacker 2 with the printable side facing up. Caution: Do not load the discs above the dotted line marked on the stacker;...

  • Page 48: Accessing Epson Total Disc Maker

    9. Insert stacker 2. 10. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stackers, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

  • Page 49: Registering Data

    Registering Data The following instructions explain how to register data to be written on discs. 1. Start EPSON Total Disc Maker. 2. Select type of discs to be published from the list, then click Apply. Publishing Discs...

  • Page 50

    ❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for EPSON Total Disc Maker. ❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 51: Creating Labels

    Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker. Publishing Discs...

  • Page 52

    2. Click Template tab and select a label design from the list, then click Apply. Publishing Discs...

  • Page 53

    3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 54: Making The Stacker Settings

    Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup. Publishing Discs...

  • Page 55

    3. Set Stacker Settings. ❏ Publish Mode: Select Low-volume mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. ❏ Stacker 2: Select the type of discs that you loaded into stacker 2. 4. Click OK. Publishing Discs...

  • Page 56: Publishing Discs

    Publishing Discs The following instructions explain how to publish discs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.

  • Page 57

    ❏ For PP-50BD: Beep will sound if you open the disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job.

  • Page 58: Read Back Mode (only For Pp-50bd)

    Read Back Mode (Only for PP-50BD) Loading Discs Follow the steps below to load discs to be read. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs.

  • Page 59

    4. Load discs to be read into stacker 1 with the printable side facing up. Caution: Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1. Publishing Discs...

  • Page 60: Accessing Epson Total Disc Maker

    6. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stacker, access EPSON Total Disc Maker to make settings for reading back data from discs and storing the data. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON Total Disc Maker.

  • Page 61

    2. Select Read Back from the list, then click Apply. Publishing Discs...

  • Page 62

    3. Make the read back settings, then click Apply. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 63: Setting The Publish Mode

    The following instructions explain how to set publish mode. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup. Publishing Discs...

  • Page 64

    3. Select Read Back mode for Publish Mode. 4. Click OK. Publishing Discs...

  • Page 65: Publishing Discs

    Publishing Discs The following instructions explain how to publish. 1. Set the number of discs to be read for Copies on the Publish screen of EPSON Total Disc Maker. 2. Click the Publish button. The published discs are output to stacker 2.

  • Page 66

    Caution: ❏ Do not open the disc cover while the product is publishing discs, unless the application instructs you to add or remove discs. This may affect read quality. Also, do not put your hands inside the product while it is beeping, as the arm is still moving. ❏...

  • Page 67: Taking Out Discs

    ❏ Be sure to let printed discs dry completely before using them or touching the printed surface. Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours.

  • Page 68: Pausing Publishing

    If you need to pause publishing, follow the instructions below. When you start publishing, the screen of EPSON Total Disc Monitor appears on your computer screen. Select the job you want to pause in the Unfinished Job list, and then select Pause Job from the Job menu or click button.

  • Page 69: Resuming Publishing

    Resuming Publishing If you need to resume publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to resume in the Unfinished Job list, and then select Resume Job from the Job menu or click button.

  • Page 70: Canceling Publishing

    Canceling Publishing If you need to cancel publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to cancel in the Unfinished Job list, and then select Cancel Job from the Job menu or click button.

  • Page 71: Priority Publishing

    If you need to process a job before the others when more than one job is being published, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to give priority to in the Unfinished Job list, and then select Priority Publishing from the Job menu or click button.

  • Page 72: Chapter 3 Replacing Ink Cartridges

    ❏ Epson cannot guarantee the quality or reliability of ink not made by EPSON. ❏ When an ink cartridge is running low, the status is displayed on the EPSON Total Disc Monitor. To check the ink cartridge status, do the following: ❏...

  • Page 73: Precautions On Ink Cartridge Replacement

    Ink cartridges with low ink status may not be used when reinserted. ❏ Do not refill the ink cartridges. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic product behavior.

  • Page 74

    Remove the cartridge, wipe the circuit board with a soft cloth and install it again. ❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink cartridges may result in reduced print quality and the product performance may not be optimum.

  • Page 75: Replacing An Ink Cartridge

    ❏ Do not open the ink cartridge package until you are ready to install it in the product. ❏ To confirm the status of each ink cartridge, see the following section: & See “Using EPSON Total Disc Monitor” on page 96. This table describes the status of the lights and the actions you need to take.

  • Page 76

    ❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic product behavior.

  • Page 77

    6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into place. 7. When you are finished replacing cartridges, close the ink cartridge cover. Replacing Ink Cartridges...

  • Page 78: Chapter 4 Maintaining Your Product

    Chapter 4 Maintaining Your Product Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer by using the nozzle check utility. Using the Nozzle Check Utility Follow the steps below to use the nozzle check utility.

  • Page 79

    If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle. & See “Cleaning the Print Head” on page 80. Maintaining Your Product...

  • Page 80: Cleaning The Print Head

    Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the head cleaning utility in the printer driver or from the product by using the buttons.

  • Page 81: Using The Product Buttons

    1. Make sure the product is turned on. 2. Make sure no lights indicate errors and the disc cover is closed. 3. Access the printer driver. See “Accessing the Printer Driver” on page 23. 4. Click the Utility tab; then click the Head Cleaning button. 5.

  • Page 82: Aligning The Print Head

    Note: ❏ If print quality has not improved after repeating this procedure about four times, turn the product off and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. ❏ If the print quality still has not improved, at least one of your ink cartridges may be old or damaged and may need to be replaced.

  • Page 83: Correcting The Printing Position

    Correcting the Printing Position If you notice a misalignment of vertical printing position, you may be able to solve this problem by using the correcting the printing position utility in your printer driver. Using the Correcting the Printing Position Utility Follow the steps below to adjust the vertical and horizontal printing position using the Correcting the printing position utility.

  • Page 84: Cleaning Your Product

    Cleaning Your Product Cleaning the Exterior of the Product To keep your product operating at its best, clean it thoroughly several times a year by using the following procedure. Caution: ❏ Never use alcohol or thinner to clean the product. These chemicals can damage the product.

  • Page 85: Cleaning The Interior Of The Product

    Cleaning the Interior of the Product To keep your printouts at their best, clean the inside by using the following procedure. 1. Make sure the product is turned off and all the lights are off, and then unplug the power cord from the electrical outlet.

  • Page 86

    3. Remove the filters from the filter covers. 4. Use a vacuum-cleaner to clean the dust on the filters. 5. Place the filters back in position. 6. Tighten the screws to close the filter covers. Caution: Clean the filter periodically (once in every six months). Maintaining Your Product...

  • Page 87: Getting Maintenance Information

    1. Make sure that the product is connected to the computer via the USB cable and that the product is turned on. 2. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON Total Disc Setup. 3. Select CD/DVD/BD Publisher, and then click Properties.

  • Page 88

    6. Attach the protective materials to both sides of the product. 7. Repack the product and accessories in the original box. Note: ❏ Keep the product level during transport. ❏ Be sure to remove the protective materials and tape from the product before using it again. ❏...

  • Page 89: Chapter 5 Troubleshooting

    The information that you need to diagnose and solve most common problems is provided by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the appropriate section below.

  • Page 90

    : on, : off, : flashing, : flashing fast Error associated with cover Lights Stacker Conditions/Remedies Power Busy Error Disc cover or ink cartridge cover open Close covers. Job is paused because disc cover or ink cartridge cover was opened while processing the Wait for the job to resume.

  • Page 91

    Lights Stacker Conditions/Remedies Power Busy Error Disc transfer error Turn off the product and remove the disc. If the same error occurs frequently, contact your dealer. Arm failed to release disc Turn off the product and remove disc. Do not remove disc from the arm by hand if arm is picking up the disc.

  • Page 92

    Lights Stacker Conditions/Remedies Power Busy Error Stacker 1 is empty Load discs into stacker 1. Note: The Stacker lamp flashes when the source stacker is out of discs; however, the timing of the light flashing may not match the timing of the stacker becoming empty.

  • Page 93

    Error associated with ink Lights Stacker Conditions/Remedies Power Busy Error Ink low Obtain a replacement ink cartridge. To determine which cartridge is low, check the ink cartridge status. See “Checking the Ink Cartridge Status” on page The ink has reached its replacement time or it is not installed correctly.

  • Page 94

    Conditions/Remedies Power Busy Error Ink pad full Please have an authorized Epson service center service the ink pad right away. The pad is full and the unit can no longer function. Do not attempt to service the unit yourself. Note: If ink pad is nearly full, an "Ink Pad Nearly Full"...

  • Page 95

    Or, the disc loaded in the stacker differs from the disc type you set in the EPSON Total Disc Setup Properties dialog box. The error could not be cleared even if it repeated itself for the retry number of times.

  • Page 96: Epson Total Disc Monitor

    There are three ways to access EPSON Total Disc Monitor: ❏ When you send a job to the product, EPSON Total Disc Monitor appears. ❏ In the EPSON Total Disc Maker window, click the Publish button. From the Tool menu, select Start Total Disc Monitor.

  • Page 97: Job List

    When you access EPSON Total Disc Monitor, the following window appears: Job List Operation Guidance Drive/Printer/ Ink Cartridge Stacker Status Status EPSON Total Disc Monitor provides the following information: ❏ Job List: You can check a list of jobs (up to 1000 for Unfinished Job and 50 for Finished Job) and its information, and also you can cancel, pause, and restart unfinished jobs.

  • Page 98: Disc Or The Disc Tray Does Not Feed Correctly

    Disc or the Disc Tray Does Not Feed Correctly Disc Does Not Feed Remove the stack of discs and make sure of the following: ❏ The disc is not damaged. ❏ The disc is not too old. See the instructions that came with the disc for more information.

  • Page 99: Multiple Disc Feeds

    If the same error continues to occur, contact your dealer. Multiple Disc Feeds ❏ Make sure the disc stack fits under the red line in the stacker. ❏ Make sure none of the discs are damaged. ❏ Remove the stack of discs and make sure the discs are not too thin. &...

  • Page 100: Writing/reading Problem

    Note: Insert a pin into the hole and push to eject the tray when the tray doesn’t unload by pressing the Eject button. In normal operation, the eject button should be used to unload the tray. Make sure the power of the product is turned off and wait more than one minute until disc rotation is stopped before accessing with the eject hole.

  • Page 101: Print Quality Problems

    ❏ The fan filter is not clogged with dust. ❏ The printer tray is not dirty. Print Quality Problems If you are having a print quality problem, then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout. Good sample Good sample “Horizontal Banding”...

  • Page 102: Horizontal Banding

    & See “Cleaning the Print Head” on page 80. ❏ Use ink cartridges within six months after opening the packages. ❏ Use genuine Epson ink cartridges. ❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge.

  • Page 103: Incorrect Or Missing Colors

    & See “Replacing an Ink Cartridge” on page 75. Blurry or Smeared Printout ❏ Use genuine Epson ink cartridges. ❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate properly if it is tilted.

  • Page 104: Incorrect Margins

    ❏ Clear any stalled print jobs from the Windows Spooler. ❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in. ❏ Uninstall the printer driver, then reinstall it. & See “Uninstalling Software” on page 25. Incorrect Margins ❏...

  • Page 105: Printing Is Too Slow

    Printing is too Slow ❏ Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product. & See “Publishing Discs” on page 26. ❏ Close any unnecessary applications. ❏ Make sure the checkbox for High Speed is checked in the printer driver. ❏...

  • Page 106: Lights Came On And Then Went Out

    Lights Came On and then Went Out The product’s voltage may not match the outlet rating. Turn off the product and unplug it immediately. Then check the label on the back of the product. Caution: If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.

  • Page 107: Ink Pad Nearly Full Message Is Displayed By The Software

    Ink Pad Nearly Full Message is Displayed by the Software Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad right away. The pad is nearly full, and the unit will stop functioning when the pad becomes full.

  • Page 108: Appendix A Where To Get Help

    Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 109: Help For Users In The Europe (emea)

    Help for Users in the Europe (EMEA) Contacts for information, support, and services are: Web site URL: http://www.epson-europe.com Or contact your local distributor or Epson sales company. If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at: http://download.epson-biz.com/?service=dp...

  • Page 110

    Epson Singapore Pte Ltd 1 HarbourFront Place #03-02 HarbourFront Tower 1 Singapore 098633 Helpdesk: 6586 3111 http://www.epson.com.sg Epson Malaysia Sdn Bhd 3rd Floor, East Tower, Wisma Consplant 1, No.2 Jalan SS 16/4, 47500 Subang Jaya, Selangor DE, Malaysia Tel: 03-5628 8288...

  • Page 111: Appendix B Product Information

    Appendix B Product Information Product Parts and Control Panel Functions Product Parts a. Ink cartridge cover: Secures the ink cartridges. Open only when installing or replacing ink cartridges. b. Control panel: Use the button and monitor the lights to control your product. See the next section for details.

  • Page 112

    e f g h e. AC inlet: Plug in the power cord. USB connector: Connects a USB cable from your computer to the product. g. Interface cable locking saddle: Use this for directing and gathering the cable. h. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for ventilation.

  • Page 113

    j k l Drive: Writes/reads data on the recording surface of discs. k. Arm: Transports discs. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs. m. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs. n.

  • Page 114: Control Panel

    Control Panel Buttons Button Function Press and hold for 3 seconds to clean the print head. Cleaning Lights Light Description On when the product is on. Flashes when the product is initializing, after replacing an ink cartridge, charging ink, or cleaning the print head. Power Flashes when jobs are processed.

  • Page 115: Ink And Disc

    To purchase a Discproducer series exclusive ink cartridge, check with the dealer where you purchased your product or access either of the following urls: http://www.epson-europe.com (Europe) http://www.discproducer.epson.com (United States and Canada) Discs Epson offers the specified CD-R, DVD-R, BD-R discs for all your writing and printing needs. Product Information...

  • Page 116: Technical Specifications

    ❏ Since the quality of any particular brand or type of disc may be changed by the manufacturer at any time, Epson cannot attest to the quality of any brand or type of disc. Always test samples of disc stock before purchasing large quantities or printing large jobs.

  • Page 117

    ❏ Handle with care so that label surface and recording surface do not have fingerprints, dirt, dust, water drops, or scratches. ❏ Do not drop or hit discs. ❏ Do not apply excess force, like pinching with a clip, or bend. ❏...

  • Page 118

    Printable area The printable area is the area available for label printing. The printable area can be set from the Set Inner/Outer Diameter screen of EPSON Total Disc Maker. In the Set Inner/Outer Diameter screen, you can select Standard, Wide, or set manually.

  • Page 119

    Printing on sections outside the printable area may damage your CD/DVD/BD drive. ❏ The EPSON Total Disc Maker can be set between an inner diameter of 18 mm and an outer diameter of 119.4 mm (0.71 to 4.70"). However, printing outside the printable area (45 to 116 mm) may result in sticking, staining of the disc tray, peeling of print, and blurring of print.

  • Page 120: Ink Cartridges

    ❏ Use the ink cartridge before the expiration date printed on its package. ❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic behavior.

  • Page 121: Job Processing

    Job Processing Job processing speed 15 discs/hr (Write and print) When using EPSON specified CD-R, drive speed of 40x, writing 600 MB data, and Speed/Bidirectional printing. 8 discs/hr When using EPSON specified DVD-R, drive speed of 12x, writing 3.8 GB data, and Speed/Bidirectional printing.

  • Page 122: Write Speed

    *1: If you select 2.4x for DVD-R/DVD-R DL, write speed will be set to 2x. *2: If you select 2x for DVD+R/DVD+R DL, write speed will be set to 2.4x. *3: 8x write speed is possible only when Epson BDs specified for 8x write speed are used. Mechanical...

  • Page 123: Environmental

    Environmental Temperature Operation: 10 to 35 °C (50 to 95 °F) Storage: -20 to 40 °C (-4 to 104 °F) 1 month at 40 °C (104 °F) Humidity Operation:* 20 to 80% RH Storage:* 5 to 85% RH *1 Without condensation Standards and Approvals Safety UL60950-1...

  • Page 124

    Lifetime Ink pad life: About 30,000 discs printed The ink pad is estimated to need replacing after about 30,000 discs. Based on printing 2,000 discs per month, bidirectional. Actual results will vary based on such factors as images printed, print settings, media type, frequency of use, and temperature. Product Information...

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Pp-50

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