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User's Guide
M00019502

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   Also See for Epson PP-100AP

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Epson PP-1002 User Manual 151 pages
Epson Disc Producer PP-100 User Manual
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   Summary of Contents for Epson PP-100AP

  • Page 1

    User’s Guide M00019502...

  • Page 2: Copyright And Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 3: Table Of Contents

    Starting EPSON Total Disc Maker ........

  • Page 4

    Accessing EPSON Total Disc Maker ........

  • Page 5

    Using EPSON Total Disc Monitor ........

  • Page 6

    Before Contacting Epson ........

  • Page 7: Important Notice And Safety Instructions

    Important Notice and Safety Instructions Important Safety Instructions Read all the instructions in this section before using the product. Also, be sure to follow all warnings and instructions marked on the product. Setting up the Product Observe the following when setting up the product: ❏...

  • Page 8: Choosing A Place For The Product

    ❏ Unplug the product and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing is damaged; the product does not operate normally or exhibits a distinct change in performance.

  • Page 9: Handling Ink Cartridges

    ❏ Take care not to spill liquid on the product. ❏ Do not use aerosol products that contain flammable gases inside or around this product. Doing so may cause fire. ❏ Always turn the product off using the P power button. When this button is pressed, the power light flashes.

  • Page 10: Concerning Incidental Loss Arising Out Of Use Of This Product

    ❏ Use the ink cartridge before the expiration date printed on its package. ❏ Do not dismantle ink cartridges or try to refill them. This could damage the print head. ❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.

  • Page 11: Warning

    The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment. For European users: This is a Class A product.

  • Page 12: Declaration Of Conformity

    DECLARATION of CONFORMITY According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: EPSON AMERICA, INC. Located at: MS 3-13 3840 Kilroy Airport Way...

  • Page 13: Indication Of The Manufacturer And The Importer In Accordance With Requirements Of Directive 2011/65/eu (rohs)

    Indication of the manufacturer and the importer in accordance with requirements of directive 2011/65/EU (RoHS) Manufacturer: SEIKO EPSON CORPORATION Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan Telephone: 81-266-52-3131 Fax: 81-266-52-8409 Importer: EPSON EUROPE B.V. Address: Azië building, Atlas ArenA,...

  • Page 14: Chapter 1 Using Your Software

    Chapter 1 Using Your Software System Requirements Using the Product Windows requirements To use this product, you must have any of the following Windows operating systems installed. Operating system Windows XP (32bit, SP3 or later) Home Edition/Professional Windows Vista (32bit/64bit, SP2 or later) Home Basic/Home Premium/Business/Enterprise/ Ultimate Windows 7 (32bit/64bit, SP1 or later)

  • Page 15

    Memory Windows XP 512 MB or more Windows Server 2003 Windows Server 2003 R2 Windows Vista 1 GB or more Windows 7 32bit Windows 7 64bit 2 GB or more Windows Server 2008 Windows Server 2008 R2 Windows XP 10 GB or more available Windows Server 2003 12.9 GB or more...

  • Page 16: Setting A Working Folder And Log

    1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) - EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2. Select Common Setting for Publishing from the Tool menu.

  • Page 17: Adding The Product

    Adding the Product Use the EPSON Total Disc Setup to add the product (CD/DVD/BD publisher) to the computer. Note: The product must be added when the connection point (port) is set manually. However, the product does not need to be added when the connection point (port) is set automatically.

  • Page 18: Setting For Notification Of Job Completion

    1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) - EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2. Select Common Setting for Publishing from the Tool menu.

  • Page 19: Overview Of Applications

    EPSON Total Disc Setup EPSON Total Disc Setup is a utility to register the product to the computer and to set basic settings to publish discs, such as settings for the publish mode and stackers.

  • Page 20: Overview Of Printer Driver

    Setup, most Windows-based applications, and the Windows Start menu. If displayed from EPSON Total Disc Maker The settings are only reflected in EPSON Total Disc Maker. The settings are lost when you exit EPSON Total Disc Maker. If displayed from EPSON Total Disc Setup or the Start menu The information you set is saved as the printer driver settings, and after this, it is reflected in the printer settings for EPSON Total Disc Maker and all other applications.

  • Page 21: Getting Information Through Online Help

    Windows XP Home Edition/Windows Server 2003: Click Start, Control Panel, then click Printers and Faxes. 2. Right-click EPSON PP-100APPRN, then click Printing Preferences in the menu. Getting Information through Online Help You can access online help for items in the printer driver from your application or from the Windows Start menu.

  • Page 22: Uninstalling Software

    3. Click Uninstall a program (Windows 7, Windows Vista, or Windows Server 2008) or double-click the Add or Remove Programs icon (Windows XP or Windows Server 2003). 4. Choose EPSON Total Disc Maker. 5. Click Uninstall/Change (Windows 7, Windows Vista, or Windows Server 2008) or click Change/Remove (Windows XP or Windows Server 2003).

  • Page 23: Chapter 2 Publishing Discs

    In this case, disconnect the USB cable and connect it again. Overview of Publish Modes To print labels that you have created/edited is called “Publish” in EPSON Total Disc Maker. The product has three kinds of publish modes.

  • Page 24

    Standard Mode This mode uses stacker 1 as the input stacker, and stacker 2, 3, or 4 as the output stacker. When stacker 2 or 3 is selected as the output stacker, up to 50 discs can be created at once.

  • Page 25: Notice For Disc Label Printing

    3. Change the disc. ❏ Moisture on the printable surface may cause smearing. ❏ If you print on the matte label type of Epson specified discs, set Label Type to CD/DVD Premium Label. ❏ When using Epson specified discs, only [1] can be selected for Print Mode setting.

  • Page 26: Printing On Discs With A Commercially Available Software Package

    2 mm (0.08") Notice for Barcode Printing ❏ When printing barcodes and 2D codes, be sure to use Epson brand ink cartridges. ❏ When printing barcodes and 2D codes on discs that are not Epson specified discs, check whether the printed barcodes or 2D codes can be read correctly by a scanner.

  • Page 27: Standard Mode

    Standard Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. Publishing Discs...

  • Page 28

    4. Load discs into stacker 1 with the printable side facing up. Caution: ❏ Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. ❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can easily occur.

  • Page 29

    6. If you select stacker 3 as the output stacker, insert stacker 3. Caution: ❏ Make sure that there are no discs in stackers 3 and 4. ❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4. 7.

  • Page 30: Accessing Epson Total Disc Maker

    8. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stacker, access EPSON Total Disc Maker by following the instructions below to create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.

  • Page 31: Creating Labels

    Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker. Publishing Discs...

  • Page 32

    2. Click Template tab and select a label design from the list, then click Apply. Publishing Discs...

  • Page 33

    3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 34: Making The Stacker Settings

    The following instructions explain how to set the publish mode. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup. Publishing Discs...

  • Page 35: Publishing Discs

    4. Click OK. Publishing Discs The following instructions explain how to publish discs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.

  • Page 36

    2. Click the Publish button. Caution: ❏ When you open the disc cover while running a job (Busy indicator is flashing), make sure the internal light has turned off and that the arm has stopped moving before performing any operation, such as loading or taking out discs. Do not put your hands inside the product or operate stackers while the arm is moving.

  • Page 37: External Output Mode

    External Output Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs.

  • Page 38

    4. Load discs into stacker 1 with the printable side facing up. Caution: ❏ Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. ❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can easily occur.

  • Page 39

    6. Take out stacker 2. 7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the disc. 8. Load discs into stacker 2 with the printable side facing up. Caution: ❏...

  • Page 40

    9. Insert stacker 2. 10. If you select stacker 3 as the output stacker, insert stacker 3. Caution: ❏ Make sure that there are no discs in stackers 3 and 4. ❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4. Publishing Discs...

  • Page 41: Accessing Epson Total Disc Maker

    Do not install stacker 3. 12. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stackers, access EPSON Total Disc Maker by following the instructions below to create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.

  • Page 42

    1. Click Label on the menu bar of EPSON Total Disc Maker. Publishing Discs...

  • Page 43

    2. Click Template tab and select a label design from the list, then click Apply. Publishing Discs...

  • Page 44

    3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 45: Setting The Publish Mode

    The following instructions explain how to set the publish mode. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup. Publishing Discs...

  • Page 46: Publishing Discs

    4. Click OK. Publishing Discs The following instructions explain how to publish discs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.

  • Page 47

    2. Click the Publish button. Caution: ❏ When you open the disc cover while running a job (Busy indicator is flashing), make sure the internal light has turned off and that the arm has stopped moving before performing any operation, such as loading or taking out discs. Do not put your hands inside the product or operate stackers while the arm is moving.

  • Page 48: Batch Mode

    Batch Mode Loading Discs Follow the steps below to load discs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. Publishing Discs...

  • Page 49

    4. Load discs into stacker 1 with the printable side facing up. Caution: ❏ Do not load the discs above the dotted line marked on the stacker; otherwise, the discs or product may be damaged. ❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can easily occur.

  • Page 50

    6. Take out stacker 2. 7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the discs. 8. Load discs into stacker 2 with the printable side facing up. Caution: ❏...

  • Page 51

    9. Insert stacker 2. 10. Insert stacker 3. Caution: ❏ Make sure that there are no discs in stackers 3 and 4. ❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4. Publishing Discs...

  • Page 52: Accessing Epson Total Disc Maker

    11. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stackers, access EPSON Total Disc Maker by following the instructions below to create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs.

  • Page 53: Creating Labels

    Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker. Publishing Discs...

  • Page 54

    2. Click Template tab and select a label design from the list, then click Apply. Publishing Discs...

  • Page 55

    3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. Publishing Discs...

  • Page 56: Setting The Publish Mode

    The following instructions explain how to set the publish mode. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup. Publishing Discs...

  • Page 57: Publishing Discs

    3. Select Batch mode for Publish Mode. 4. Click OK. Publishing Discs 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.

  • Page 58

    2. Click the Publish button. Caution: ❏ When you open the disc cover while running a job (Busy indicator is flashing), make sure the internal light has turned off and that the arm has stopped moving before performing any operation, such as loading or taking out discs. Do not put your hands inside the product or operate stackers while the arm is moving.

  • Page 59: Taking Out Discs

    ❏ Be sure to let discs dry completely before using them or touching the printed surface. Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours. ❏ If the print position is misaligned, adjust it using the printer driver. For details, refer to the printer driver Help.

  • Page 60

    ❏ If the ink smears, adjust the color saturation. For details, refer to the printer driver Help. ❏ When publishing discs using Batch mode, the number of discs output to stacker 3 is not always the same as the number of discs loaded into stacker 2. Also, the number of discs does not always become 50.

  • Page 61: Pausing Publishing

    If you need to pause publishing, follow the instructions below. When you start publishing, the screen of EPSON Total Disc Monitor appears on your computer screen. Select the job you want to pause in the Unfinished Job list, and then select Pause Job from the Job menu or click button.

  • Page 62: Resuming Publishing

    Resuming Publishing If you need to resume publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to resume in the Unfinished Job list, and then select Resume Job from the Job menu or click button.

  • Page 63: Canceling Publishing

    Canceling Publishing If you need to cancel publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to cancel in the Unfinished Job list, and then select Cancel Job from the Job menu or click button.

  • Page 64: Priority Publishing

    If you need to process a job before the others when more than one job is being published, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to give priority to in the Unfinished Job list, and then select Priority Publishing from the Job menu or click button.

  • Page 65: Chapter 3 Replacing Ink Cartridges

    ❏ Epson cannot guarantee the quality or reliability of ink not made by Epson. ❏ When an ink cartridge is running low, the status is displayed on the EPSON Total Disc Monitor. To check the ink cartridge status, do the following: ❏...

  • Page 66: Precautions On Ink Cartridge Replacement

    Ink cartridges with low ink status may not be used when reinserted. ❏ Do not refill the ink cartridges. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic product behavior.

  • Page 67: Replacing An Ink Cartridge

    Remove the cartridge, wipe the circuit board with a soft cloth, and install it again. ❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink cartridges may result in reduced print quality and the product performance may not be optimum.

  • Page 68

    This table describes the status of the lights and the actions you need to take. Lights Action Ink is low. Obtain a replacement ink cartridge. The ink cartridge has reached its replacement time. Replace the used ink cartridge with a new one. : flashing : on To replace an ink cartridge, follow the steps below.

  • Page 69

    ❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic product behavior.

  • Page 70

    6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into place. 7. When you are finished replacing cartridges, close the ink cartridge cover. Replacing Ink Cartridges...

  • Page 71: Chapter 4 Maintaining Your Product

    Chapter 4 Maintaining Your Product Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer by using the nozzle check utility. Using the Nozzle Check Utility Follow the steps below to use the nozzle check utility.

  • Page 72: Cleaning The Print Head

    If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle. & See “Cleaning the Print Head” on page 72. Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.

  • Page 73: Using The Head Cleaning Utility

    Using the Head Cleaning Utility <Normal> <Clogged> Follow the steps below to clean the print head using the head cleaning utility. 1. Make sure the product is turned on. 2. Make sure no light indicate errors and the disc cover is closed. 3.

  • Page 74: Using The Product Buttons

    Using the Product Buttons Follow the steps below to clean the print head using the product buttons. 1. Make sure the PC is turned on. 2. Make sure the product is turned on. 3. Make sure no light indicate errors and the disc cover is closed. 4.

  • Page 75: Aligning The Print Head

    Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the print head alignment utility in your printer driver. Note: Disc thickness may vary, depending on their manufacturer. Using discs with various thicknesses may result in misalignment of the print head.

  • Page 76: Correcting The Printing Position

    Correcting the Printing Position If you notice a misalignment of vertical printing position, you may be able to solve this problem by using the correcting the printing position utility in your printer driver. Using the Correcting the Printing Position Utility Follow the steps below to adjust the vertical and horizontal printing position using the correcting the printing position utility.

  • Page 77: Cleaning Your Product

    Cleaning Your Product Cleaning the Exterior of the Product To keep your product operating at its best, clean it thoroughly several times a year by using the following procedure. Caution: ❏ Never use alcohol or thinner to clean the product. These chemicals can damage the product.

  • Page 78: Cleaning The Interior Of The Product

    2. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Setup. 3. Select CD/DVD/BD Publisher, and then click Properties. 4. Click the Maintenance Info tab.

  • Page 79: Replacing The Maintenance Box

    ❏ When it is almost time to replace the maintenance box, a message notifying you that it is almost time to replace it is displayed once per day when you start up EPSON Total Disc Monitor. ❏ When it is time to replace the maintenance box, all the Ink lamps flash rapidly, and a message notifying you that it is time to replace it is displayed on EPSON Total Disc Monitor.

  • Page 80: Transporting Your Product

    Transporting Your Product If you need to transport your product some distance, carefully prepare and repack it. Be sure to use the original box and packing materials. Warning: The product is heavy, so have two people lift the product. Caution: ❏...

  • Page 81

    ❏ Be sure to lift the product by the correct positions, as shown below. Maintaining Your Product...

  • Page 82: Chapter 5 Troubleshooting

    The information that you need to diagnose and solve most common problems is provided by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the appropriate section below.

  • Page 83

    : on, : off, : flashing, : flashing fast Error associated with cover Lights Stacker Conditions/Remedies Power Busy Error Disc cover or ink cartridge cover open Close covers. Job is paused because disc cover or ink cartridge cover was opened while processing the job Wait for the job to resume.

  • Page 84

    Lights Stacker Conditions/Remedies Power Busy Error Disc transfer error Turn off the product and remove the disc. If the same error occurs frequently, contact your dealer. Arm failed to release disc Turn off the product and remove disc. Do not remove disc from the arm by hand if arm is picking up the disc.

  • Page 85

    Lights Stacker Conditions/Remedies Power Busy Error Stacker 3 is not correctly inserted in Batch mode or when stacker 3 is set to: ❏ Use in Standard mode ❏ Output Stacker in External Output mode Make sure stacker 3 is correctly inserted. Stacker 1 is empty Load discs into stacker 1.

  • Page 86

    Lights Stacker Conditions/Remedies Power Busy Error Stacker 4 is open Close stacker 4. Error associated with ink Lights Stacker Conditions/Remedies Power Busy Error Ink low Obtain a replacement ink cartridge. To determine which cartridge is low, check the ink cartridge status. See “Checking the Ink Cartridge Status”...

  • Page 87

    Error associated with printer Lights Stacker Conditions/Remedies Power Busy Error The maintenance box has reached its replacement time or it is not installed correctly. Replace the maintenance box or reinstall it. If the maintenance box is not recognized even if it is installed correctly, there may be dirt on the green circuit board.

  • Page 88: Epson Total Disc Monitor

    There are three ways to access EPSON Total Disc Monitor: ❏ When you send a job to the product, EPSON Total Disc Monitor appears. ❏ In the EPSON Total Disc Maker window, click the Publish button. From the Tool menu, select Start Total Disc Monitor.

  • Page 89: Disc Does Not Feed Correctly

    EPSON Total Disc Monitor provides the following information: ❏ Job List: You can check a list of jobs (up to 1000 for Unfinished Job and 50 for Finished Job) and its information, and also you can cancel, pause, and restart unfinished jobs.

  • Page 90: Multiple Disc Feeds

    ❏ The ink cartridges have not reached replacement time. If a cartridge has reached its replacement time, replace it. & See “Replacing an Ink Cartridge” on page 67. If a disc does not feed from the input stacker: 1. Open the disc cover. 2.

  • Page 91: Disc Jams

    Disc Jams If a disc is left in the printer tray, it will be ejected when you turn off/on the product. If you cannot remove the disc by restarting the product, follow the procedures below: 1. Turn off the product and unplug the power cable from the wall outlet. 2.

  • Page 92: Print Quality Problems

    ❏ The number of discs in the stacker does not exceed the limit specified for that disc. & See “Mechanical” on page 111. ❏ The product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate properly if it is tilted.

  • Page 93: Horizontal Banding

    & See “Cleaning the Print Head” on page 72. ❏ Use ink cartridges within six months after opening the packages. ❏ Use genuine Epson ink cartridges. ❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge.

  • Page 94: Incorrect Or Missing Colors

    & See “Replacing an Ink Cartridge” on page 67. Blurry or Smeared Printout ❏ Use genuine Epson ink cartridges. ❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate properly if it is tilted.

  • Page 95: Miscellaneous Printout Problems

    Miscellaneous Printout Problems Incorrect or Garbled Characters ❏ Clear any stalled print jobs from the Windows Spooler. 2007/03/23 09:39:18070313 Unlocked and changed ❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in. ❏ Uninstall the printer driver, then reinstall it. &...

  • Page 96: Printed Side Is Smeared Or Scuffed

    Printed Side is Smeared or Scuffed ❏ Select the appropriate disc size setting in the printer driver. ❏ Uninstall the printer driver, then reinstall it. & See “Uninstalling Software” on page 22. Printing is too Slow ❏ Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product.

  • Page 97: The Product Does Not Function

    The Product Does Not Function All Lights Are Off ❏ Press the P Power button to make sure the product is on. ❏ Turn off the product, and make sure the power cord is securely plugged in. ❏ Make sure your outlet works and is not controlled by a wall switch or timer. Lights Came On and then Went Out The product’s voltage may not match the outlet rating.

  • Page 98: Software Cannot Be Installed

    Total Disc Maker. ❏ The output device may not be recognized in an environment with Windows Media Player 7 installed. In this case, uninstall EPSON Total Disc Maker and restart the computer, then reinstall EPSON Total Disc Maker.

  • Page 99: Appendix A Where To Get Help

    Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 100: Help For Users In The Europe (emea)

    Help for Users in the Europe (EMEA) Contacts for information, support, and services are: Web site URL: http://www.epson-europe.com Or contact your local distributor or Epson sales company. If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at: http://download.epson-biz.com/?service=dp...

  • Page 101

    Epson Singapore Pte Ltd 1 HarbourFront Place #03-02 HarbourFront Tower 1 Singapore 098633 Helpdesk: 6586 3111 www.epson.com.sg Epson Malaysia Sdn Bhd 3rd Floor, East Tower, Wisma Consplant 1, No.2 Jalan SS 16/4, 47500 Subang Jaya, Selangor DE, Malaysia Tel: 03-5628 8288...

  • Page 102: Appendix B Product Information

    Appendix B Product Information Product Parts and Control Panel Functions Product Parts a. Ink cartridge cover: Secures the ink cartridges. Open only when installing or replacing ink cartridges. b. Control panel: Use the button and monitor the lights to control your product. See the next section for details.

  • Page 103

    e. AC inlet: Plug in the power cord. USB connector: Connects a USB cable from your computer to the product. g. Interface cable locking saddle: Use this for directing and gathering the cable. h. Maintenance box cover: Open this cover when replacing a maintenance box or removing a disc stuck in the printer tray.

  • Page 104: Control Panel

    Control Panel Buttons Button Function Press and hold for 3 seconds to clean the print head. Cleaning Lights Light Description On when the product is on. Flashes when the product is initializing, after replacing an ink cartridge, charging ink, or cleaning the print head. Power Flashes when jobs are processed.

  • Page 105: Consumables

    To purchase a Discproducer series exclusive ink cartridge and maintenance box, check with the dealer where you purchased your product or access either of the following URLs: http://www.epson-europe.com (Europe) http://www.discproducer.epson.com (United States and Canada) Discs Epson offers the specified CD-R, DVD-R, and BD-R discs for all your printing needs. Product Information...

  • Page 106: Technical Specifications

    ❏ Since the quality of any particular brand or type of disc may be changed by the manufacturer at any time, Epson cannot attest to the quality of any brand or type of disc. Always test samples of disc stock before purchasing large quantities or printing large jobs.

  • Page 107

    ❏ Do not use in a place where lots of dirt and dust are present. ❏ Leaving discs stacked may result in discs sticking to each other. ❏ Let the discs dry naturally after printing. Touching the surface with your hand or splashing the surface with water right after printing may result in blurriness and stickiness.

  • Page 108: Printable Area

    Printing on sections outside the printable area may damage your CD/DVD/BD drive. ❏ The EPSON Total Disc Maker can set between an inner diameter of 18 mm and an outer diameter of 119.4 mm (0.71 to 4.70"). However, printing outside printable area (45 to 116 mm) may result in sticking, staining of the disc tray, peeling of print, and blurring of print.

  • Page 109: Ink Cartridges

    ❏ Use the ink cartridge before the expiration date printed on its package. ❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic behavior.

  • Page 110: Job Processing

    For print quality, a variable amount of ink remains in the cartridge after the ink lamp comes on. This product ships with full cartridges and part of the ink from the first cartridges is used for priming its printer. See www.discproducer.epson.com for more information about cartridges.

  • Page 111: Mechanical

    Mechanical Stacker capacity Stacker 1 to 3: Max. about 50 discs Stacker 4: Max. about 5 discs Dimensions Width: 377 mm (14.8 inches) Depth: 465 mm (18.3 inches) Height: 348 mm (13.7 inches) Weight Approx. 22 kg (48.5 lb) with accessories (excluding AC cable) Electrical Input voltage range AC 100 to 240 V...

  • Page 112: Standards And Approvals

    Standards and Approvals Safety UL60950-1 CAN/CSA-C22.2 No.60950-1 FCC Part 15 Subpart B Class B CAN/CSA-CEI/IEC CISPR 22 Class B AS/NZS CISPR22 Class B Low voltage directive EN60950-1 2006/95/EC EMC directive 2004/108/EC EN55022 Class A EN61000-3-2 EN61000-3-3 EN55024 GOST-R IEC60950-1 CISPR Pub. 22 Interface Compliance USB 2.0...

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