Tone Commander 30e120 Installation Instructions Introduction The Tone Commander 30e is an answering console for use in receptionist or departmental attendant positions, with Centrex or PABX systems. Line keys are provided for up to 30 LDN (Listed Directory Number) terminations or call processing loops. The companion 120 BLF/DSS console adds 24-digit autodialing, and station status display for 120 stations.
Tone Commander 30e120 Installation Instructions 1. Ordering Equipment Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to ensure equipment availability at cutover. Required for each 30e system q (1) 30e Central Processing Unit (equipped for 20 attendant lines and 2 consoles) q (1) 30e console for each attendant position (4 max.)
Tone Commander 30e120 Installation Instructions 2. Ordering Lines IMPORTANT – The line features listed below are required for proper operation of the 30e and 120 consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.
Reference Grounding Reference grounding of the 30e120 system is necessary for proper operation. This ground should be referenced to within 3 volts of telco ground. Attendant Consoles The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages.
Tone Commander 30e120 Installation Instructions 4. Configuration Sheet Preparation Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be completed with the information listed below. Please leave the Configuration Sheets on site.
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Tone Commander 30e120 Installation Instructions 30e Configuration Sheet System Programmable Features STATION DIAL PAD AVAILABLE DEFAULT FEATURE ACTUAL VALUE KEYS VALUES VALUE 2 - 9, 0 1 - 9, 0 first 0, 1 first fast 6, 0 fast 2 - 9...
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Tone Commander 30e120 Installation Instructions 30e Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) LINE NAME I.D. PRIV. ANS. WHEN RING SPECIAL USAGE KEY BUSY DELAY LINE TELEPHONE • Page RI GI G NUMBERS •...
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Tone Commander 30e120 Installation Instructions 120 (#1) Configuration Sheet, DSS Keys 1-60 DSS keys are numbered vertically on the console. SS / AUTO IAL SS / AUTO IAL USER NAME USER NAME NUMBER NUMBER ( 4 characters max.) ( 4 characters max.) (24 digits max.)
4. Use caution when installing or modifying telephone lines. Contents of Shipping Boxes The Tone Commander 30e120 system is shipped in four boxes: one for each console, and one for each Central Processing Unit (CPU). Please compare the contents of these boxes with the lists below. Contact your distributor if any items are missing or damaged.
Tone Commander 30e120 Installation Instructions CPU Installation Refer to Figures 1 and 2. Mounting CPUs Refer to Figure 5. 1. Fasten a plywood sheet to the wall with hardware suitable for the wall material. The sheet should have enough room for all 30e and 120 CPUs, and any required ancillary equipment such as expansion console and night bell power supplies.
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Tone Commander 30e120 Installation Instructions PSE-3 1. Label one side of a terminal block as shown in the Connector Designation column of Table 7. 2. Mount the block to the plywood sheet near the other system blocks, using suitable fasteners.
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Tone Commander 30e120 Installation Instructions Figure 1 – 30e Typical Installation 3- 02499 Rev. G Page 5...
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Tone Commander 30e120 Installation Instructions Data Link Cable Figure 3 1. Plug the supplied data link cable to the "30e" port on the 120 CPU. 2. Plug the other end of the cable to the lower "120" port on the 30e CPU.
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Tone Commander 30e120 Installation Instructions Reference Grounding Reference grounding of the system is necessary for proper operation. Figure 4 1. Connect telco or PABX ground to the GRD pin on the bottom of 30e block #2. 2. For each 120 CPU, connect telco or PABX ground to the GRD pin on the bottom right of 120 block #1.
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Tone Commander 30e120 Installation Instructions Connections to Telco/PABX Lines 1. Connect Tip and Ring of each line to the associated T and R pair on the right side of 30e block #1. If the 30e is used with a key system, connect to the C.O.
Tone Commander 30e120 Installation Instructions Console Cable Installation 30e Console Cables Figure 8 Console Positions #1 and #2 Wall Wall Jack Console #1 Console #2 Typical 3 Pair (actual Jack Typical Designation Designation Console Cable wire color) Pinout Wire Color...
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Tone Commander 30e120 Installation Instructions Wall Wall Jack Typical 3 Pair Console #1 Console #2 (actual Jack Typical Console Cable Designation Designation wire color) Pinout Wire Color Wire Color 1C+ (YEL-BLU) 2C+ (YEL-SLT) WHT-GRN 1C+ (BLK-SLT) 2C+ (YEL-BRN) WHT-ORN 1C- (BRN-BLK)
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Tone Commander 30e120 Installation Instructions Console Positions #3 and #4 Wall Wall Jack Typical 3 Pair Console #3 Console #4 (actual Jack Typical Console Cable Designation Designation wire color) Pinout Wire Color Wire Color 3C3 (RED-BRN) 4C3 (BLK-ORN) WHT-GRN 3C1 (RED-GRN)
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Tone Commander 30e120 Installation Instructions 120 Console Cables Figure 9 Console Positions #1 and #2 Wall Wall Jack Console #1 Console #2 Typical 3 Pair (actual Jack Typical Designation Designation Console Cable wire color) Pinout Wire Color (connector 1) (connector 1)
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Tone Commander 30e120 Installation Instructions 1. Install a 6 position, 6 contact modular telephone jack within 6 feet of the console. 2. Label the jack "120 power". 3. Connect a 3 pair cable to the jack and run it to the equipment room.
Tone Commander 30e120 Installation Instructions Console Installation Perform the steps in this section for each console position. bottom view) 1. Install the handset cradle on the 30e console using the screws provided. The cradle may be installed on either side of the console.
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Tone Commander 30e120 Installation Instructions Console Line Cords Figure 12 1. Plug one end of each supplied 6 conductor modular line cord into the “voice/data” and “power” jacks at the back of the 30e console. 2. Plug the line cords into their associated wall jacks, or into the test jacks located on the 30e CPU main circuit board (refer to Figure 1).
Tone Commander 30e120 Installation Instructions Preliminary Testing At this time, you should have completed the following: · Mounted the CPU and blocks · Mounted the power supplies and blocks for console positions #3 and #4 (optional) · Installed line and console expansion cards (optional) ·...
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Tone Commander 30e120 Installation Instructions 5. Press the RELEASE key. IMPORTANT – Upon the detection of any failure during the foregoing testing, disconnect the affected equipment from the telephone line to determine if such equipment is the cause of failure. Any equipment determined to be malfunctioning must remain disconnected, and use discontinued until the malfunction has been corrected.
Tone Commander 30e120 Installation Instructions 30e CPU Option Switches SWITCH FUNCTION OFF – Autodial Program unlocked ON – Autodial Program locked OFF – Configuration Program unlocked ON – Configuration Program locked OFF – Name Program unlocked ON – Name Program locked OFF –...
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Tone Commander's PA-24 Paging/Chime Module provides a chime tone that can announce ringing calls over a paging system. This unit is powered from the 30e or 120 CPU. Refer to the PA-24 Paging/Chime Module Installation Instructions, doc.
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Tone Commander 30e120 Installation Instructions Music On Hold An external music source is required for Music On Hold. It will be assigned to the lines during configuration programming. The music input may be connected to any type of compatible music source (refer to the Specifications section).
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Tone Commander 30e120 Installation Instructions Paging Tone Commander's PA-24 Paging/Chime module interfaces the 30e console to a paging system. The module includes a night ringing chime and switching for background music control. Power is derived from the 30e or 120 CPU.
Tone Commander 30e120 Installation Instructions Configuration Programming Various network interface and operation parameters are programmable by the installer, allowing compatibility with a wide variety of central offices and PABXs. The system is pre-programmed at the factory; many installations will require few changes to these values. Programming is retained in the CPU's memory when power is disconnected.
Tone Commander 30e120 Installation Instructions Using Configuration Programming Mode The configuration programming mode must be entered prior to attempting any of the following programming procedures. Enter this mode only when the console is idle, i.e., no calls are in progress or on hold and the time of day is displayed.
Tone Commander 30e120 Installation Instructions Programming System-Wide Features Timing Parameters and Night Service Mode · Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration programming mode. "CONFIGURE PROG" will be displayed. · Press a line key to select the feature to be programmed.
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Tone Commander 30e120 Installation Instructions Timing values listed in the following tables are nominal, and may differ slightly from the actual values. Shaded values are factory defaults. Abandoned Ring Time Line key to select feature: A Dial Pad Key Available Values...
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Tone Commander 30e120 Installation Instructions Pickup Code Sequence (with 120 console only) Line key to select feature: C Dial Pad Key Available Values Default value: first first (before station #) This parameter determines when the console inserts the Directed Call Pickup code during a station call pickup dialing...
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Tone Commander 30e120 Installation Instructions Hookflash Time Line key to select feature: F Dial Pad Key Available Values Default value: 600 ms 500 ms This parameter sets the length of a timed hookflash generated 600 ms during call transfer and autodial operations. The default value is 700 ms adequate for most systems.
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Tone Commander 30e120 Installation Instructions Hold Recall Time Line key to select feature: H Dial Pad Key Available Values Default value: 90 sec 30 sec 40 sec Calls on console hold or camp-on longer than the Hold Recall Time will recall the console.
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Tone Commander 30e120 Installation Instructions Park Recall Time (with 120 console only) Line key to select feature: J Dial Pad Key Available Values Default value: 90 sec 30 sec Parked calls that are not retrieved before the time specified in 40 sec this parameter will recall the console.
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Tone Commander 30e120 Installation Instructions Queue Priority Line key to select feature: L (per console) Dial Pad Key Available Values Default value: FIFO stations only stations, then lines Calls are queued for attendant processing in the order received. The first call in queue is shown in the display.
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Tone Commander 30e120 Installation Instructions Camp-on (with 120 consoles only) Line key to select feature: O (per console) Dial Pad Key Available Values Default value: off This parameter determines whether a call can be camped on to a busy station.
Tone Commander 30e120 Installation Instructions Special Feature Key Assignment Spare line keys may be programmed to activate special features. Such usage precludes the connection of lines to these positions. Be sure to identify the keys with the supplied key cap labels.
Tone Commander 30e120 Installation Instructions Programming Features Selectable Per Line The following programmable features do not apply to line keys that have been programmed for Page, Night Service, Quick Mode, Override, or Call Park. · Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration programming mode.
Tone Commander 30e120 Installation Instructions DSS/Autodial Number Programming Each DSS key on the 120 console may be programmed to autodial up to 24 digits or functions, including 0-9, , #, dial tone detect, ringback detect, busy override, a hookflash (transfer signal), and a pause. The PICK UP key autodials the call pickup code;...
Tone Commander 30e120 Installation Instructions Programming Procedure Set the Autodial Program Lock Switch (switch #1) inside the 30e CPU to OFF (unlocked) before proceeding – see pages 15 and 36. · Press HOLD, then TRANSFER, then RELEASE, then P (7) on the dial pad to enter autodial programming mode.
Tone Commander 30e120 Installation Instructions For example, to program a DSS key to dial a hookflash, wait for dial tone, then dial station 5314: Figure 21 Pick Up Key Programming The PICK UP key programming procedure is similar to that for DSS keys. Press PICK UP instead of selecting a DSS key, then proceed as illustrated below.
Tone Commander 30e120 Installation Instructions Name Display Programming Any DSS/Autodial key to be programmed with a name display must already be programmed for autodialing; autodial programming may be changed without reprogramming the DSS name display. This restriction does not apply to line keys, since they cannot be programmed for autodialing.
Tone Commander 30e120 Installation Instructions For example, to program the name "Smith" to be displayed when station #11 is ringing: Figure 23 Ring Delay Programming Checking Ring Delays · Press RING DELAY twice. The lamp above the key will flash, and "RING DELAY CHECK" will be displayed.
Tone Commander 30e120 Installation Instructions Setting Ring Delays · Press RING DELAY once. Dial Pad Key Available Values The lamp above the key will light steadily, and “RING DELAY PROG” will be displayed. 1 ring · Using the dial pad, enter the number of rings to delay before...
This section is intended to assist the administrator of a telephone system which includes a Tone Commander 30e120 Attendant Console. Procedures discussed herein show the administrator how to extract certain statistical data relating to the operation of each attendant position. The implications of each parameter are discussed.
Tone Commander 30e120 Installation Instructions System Statistics The 30e120 system records usage statistics for each console position and for each 30e line. The system administrator can view or reset these statistics from the system statistics mode. Usage statistics for a single console position can be viewed (not reset) by the attendant. This console statistics mode is described in the 30e120 Attendant’s Guide, doc.
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Tone Commander 30e120 Installation Instructions DISPLAY Maximum Value Available Options Statistics Item CON # CALLS - (# of calls) 65535 calls total number of incoming calls CON # WORK - (avg. work time) average amount of time to handle 99 hours, 59 min., 59 sec...
Initialization Diagnostics When power is applied to the 30e120, certain start-up routines are conducted to check operating integrity. The receipt of three successive beep tones indicates that operating voltages are within prescribed parameters, and the common audible circuitry is functional.
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Tone Commander 30e120 Installation Instructions · Press VOL to view the status of the last Release w/Supervision transfer. One of the following types will be displayed: 1. "CP:NORMAL CALL PROG" 2. "CP:DIAL - x.xx x.xx" (dial tone) 3. "CP:BUSY - x.xx x.xx" (busy tone) 4.
The factory-provided hearing aid compatible handset utilizes an electret (carbon clone) element. Tone Commander consoles are designed to provide superior operating capabilities in any working environment.
Tone Commander 30e120 Installation Instructions 120 Call Processing Console The 120 console has 60 station keys, used for DSS (Direct Station Select) or optional autodialing of outside line or special feature access numbers. An additional 60 stations are available via the SHIFT key on the 30e console.
Tone Commander 30e120 Installation Instructions System Features Line and Console Expandability The basic 30e CPU is equipped for 20 lines and two consoles. Line and/or console expansion cards can be installed to increase system capacity to 30 lines and four consoles.
Tone Commander 30e120 Installation Instructions Paging Interface The Tone Commander PA-24 Paging/Chime Module or an equivalent external, battery-feed paging adapter can be connected to any line key programmed as a Page key. When this is done, the selected line position will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of most paging adapters.
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Tone Commander 30e120 Installation Instructions Single-key Answering Calls to lines or stations that are to be answered by the attendant are alphanumerically displayed according to the selected ringing queue. Depressing the Answer key seizes the call displayed. Dial Pad DTMF Dialing The 30e console is equipped with a standard 12 button dial pad.
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Tone Commander 30e120 Installation Instructions Automatic Line Hold Active lines may automatically be placed on "Hard Hold" by either depressing another line key or the Answer key while a call is being displayed. Hold Recall A call placed on Hold for longer than a predetermined time period is identified with a unique audible ringing.
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Tone Commander 30e120 Installation Instructions Quick Mode Key (optional) The first unanswered station in call queue is automatically pre-answered after the appropriate ring/recall delay, placed on hold, then displayed for immediate answer. This feature is activated by any spare line key that is programmed as a Quick Mode (quick answer mode) key.
Required Attendant Line Features 1. Touch Tone Dialing – all manual or auto dialing from the 30e120 consoles is DTMF. 2. Station Call Transfer – to use the Transfer key or the programmable FLASH command while autodialing to transfer incoming calls.
Tone Commander 30e120 Installation Instructions Required Station Feature Call Pickup – all station lines monitored by the 30e120 must be assigned to a Call Pickup Group. IMPORTANT – Call Forward - No Answer is not recommended because it conflicts with, and may defeat, the operation of the 30e120 Ring Delay and Name Display features.
Tone Commander 30e120 Installation Instructions 30e Specifications All values listed in this section are nominal, and may differ from the actual values. Central Office Interface Local Telco Ground and CPU Ground Differential ±3 V max. C.O. Battery Range ..-42.5 V to -56.5 V C.O.
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Tone Commander 30e120 Installation Instructions Installer Programmable Features Abandoned Ring Time ..2 - 10 sec Recall Rings ..1 - 9 rings, or no recall Pickup Code Sequence ..first or last Dialing Speed .
Tone Commander 30e120 Installation Instructions 120 Specifications All values listed in this section are nominal, and may differ from the actual values. Central Office Interface Local Telco Ground and CPU Ground Differential ±3 V max. C.O. Battery Range ..-42.5 V to -56.5 V C.O.
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Tone Commander 30e120 Installation Instructions 120 Environmental Console Operating Temperature ..32° to 104° F (0° to 40° C) Operating Temperature ..32° to 122° F (0° to 50° C) Console and CPU Storage Temperature .
Tone Commander 30e120 Installation Instructions Maintenance After initial installation, the 30e and 120 require little or no maintenance, as long as adherence to the criteria discussed in the Site Preparation section is maintained. In this effort the following guidelines are suggested: DON'T allow stored items to accumulate around the CPU, and therefore cut off adequate ventilation.
(425) 349-1010 E-mail: tech@tonecommander.com Web: www.tonecommander.com Tone Commander is committed to meeting the product needs of our customers. Please write or call us with any suggestions for improvement. Warranty Tone Commander Product Warranty For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Tone Commander Systems, Inc.
Tone Commander 30e120 Installation Instructions FCC Requirements The Tone Commander Models 30e and 120 comply with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.
Tone Commander 30e120 Installation Instructions Industry Canada Requirements The Industry Canada label identifies certified equipment. The certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. Industry Canada does not guarantee the equipment will operate to a user's satisfaction.
Tone Commander 30e120 Installation Instructions 30e Configuration Sheet System Programmable Features STATION DIAL PAD AVAILABLE DEFAULT FEATURE ACTUAL VALUE KEYS VALUES VALUE 2 - 9, 0 1 - 9, 0 first 0, 1 fast 6, 0 2 - 9 5 - 9, 0...
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Tone Commander 30e120 Installation Instructions 30e Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) LINE NAME I.D. PRIV. ANS. WHEN RING SPECIAL USAGE KEY BUSY DELAY LINE TELEPHONE • Page RI GI G NUMBERS •...
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Tone Commander 30e120 Installation Instructions 30e Configuration Sheet Line Programmable Features (Default settings for all lines are shown in BOLD ITALICS.) LINE NAME I.D. PRIV. ANS. WHEN RING SPECIAL USAGE KEY BUSY DELAY LINE TELEPHONE • Page RI GI G NUMBERS •...
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Tone Commander 30e120 Installation Instructions 120 (#1) Configuration Sheet, DSS Keys 1-60 DSS keys are numbered vertically on the console. SS / AUTO IAL SS / AUTO IAL USER NAME USER NAME NUMBER NUMBER ( 4 characters max.) ( 4 characters max.) (24 digits max.)
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Tone Commander 30e120 Installation Instructions 120 (#1) Configuration Sheet, DSS Keys 61-120 DSS keys are numbered vertically on the console. SS / AUTO IAL SS / AUTO IAL USER NAME USER NAME NUMBER NUMBER ( 4 characters max.) ( 4 characters max.) (24 digits max.)
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Tone Commander 30e120 Installation Instructions 120 (#2) Configuration Sheet, DSS Keys 121-180 DSS keys are numbered vertically on the console. SS / AUTO IAL SS / AUTO IAL USER NAME USER NAME NUMBER NUMBER ( 4 characters max.) ( 4 characters max.) (24 digits max.)
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Tone Commander 30e120 Installation Instructions 120 (#2) Configuration Sheet, DSS Keys 181-240 DSS keys are numbered vertically on the console. SS / AUTO IAL SS / AUTO IAL USER NAME USER NAME NUMBER NUMBER ( 4 characters max.) ( 4 characters max.) (24 digits max.)
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