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Tone Commander 1030 Attendant's Manual

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1030
A ttendant's Guide

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Summary of Contents for Tone Commander 1030

  • Page 1 1030 A ttendant’s Guide...

  • Page 3: Table Of Contents

    Buttons and Indicators ....1030 Console .....

  • Page 4: Fcc Warning

    Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Tone Commander 1030 Attendant’s Guide...

  • Page 5: Introduction

    – the attendant can program the console to begin ringing after the line or station has rung from 1 to 9 times. Buttons and indicators on the 1030 console are described on the following pages. Tone Commander 1030 Attendant’s Guide...

  • Page 6: Buttons And Indicators

    LINE BUTTONS CALL used for dialing PROCESSING select individual telephone lines for and accessing BUTTONS calling or answering, and access system features. special features of your system such (see page 5) as paging. (see page 3) Tone Commander 1030 Attendant’s Guide...

  • Page 7: Line Buttons

    – call is ringing at both the station and the console on steady – station is busy; also indicates a waiting message after the MESSAGE button has been pressed flickering – station has been selected for DSS dialing Tone Commander 1030 Attendant’s Guide...

  • Page 8: Indicator Light Flash Rates

    = light on = light off Tone Commander 1030 Attendant’s Guide...

  • Page 9: Call Processing Buttons

    (line or on hold transfer calls from a call station) that or cancel a is shown in DSS selection the display Tone Commander 1030 Attendant’s Guide...

  • Page 10: Console Ringing

    Incoming call ringing rate is determined by the source of the call, and depends upon the type of telephone system the 1030 console is connected to. Consult with the installer for your system’s ringing rates.
  • Page 11 # or name call that has been left on hold too long line # or name call that has been camped on to a station too long Tone Commander 1030 Attendant’s Guide...

  • Page 12: Operation

    Press the line button for the ringing line. To answer (pick up) a ringing station call not shown in the display: a Press PICK UP. a Press the DSS button for the ringing station. Tone Commander 1030 Attendant’s Guide...

  • Page 13: Transferring Calls

    Stations may be dialed by pressing the appropriate DSS button, or manually with the dial pad if the you have no DSS button programmed for the desired station. The various call transfer procedures differ slightly, and are described below. Tone Commander 1030 Attendant’s Guide...
  • Page 14 Press the TRANSFER button to cancel dialing. BUSY – station is busy, dialing not allowed Dialing is automatically canceled. You will remain connected to the caller. Tone Commander 1030 Attendant’s Guide...
  • Page 15 – ready to camp on to a busy station a Press the TRANSFER button to cancel dialing and return to the calling party. BUSY – station is busy, dialing not allowed Dialing is automatically canceled. You will remain connected to the caller. Tone Commander 1030 Attendant’s Guide...

  • Page 16: Call Hold

    To place a call on hold: a Press the HOLD button. Answer or place another call. The first call is automatically placed on hold. Calls that are on hold longer than a preset time will ring at the console. Tone Commander 1030 Attendant’s Guide...

  • Page 17: Announcing Calls

    Press the MESSAGE button to return to normal console operation (the console will automatically exit five seconds after the last keypress). Tone Commander 1030 Attendant’s Guide...

  • Page 18: Call Release

    To call a station: a Press the DSS button for the desired station. Press an idle line button, then dial the station number with the dial pad. Tone Commander 1030 Attendant’s Guide...

  • Page 19: Night Service

    To resume normal daytime operation: a Press the NIGHT button. The light above the NIGHT button will turn off. 6:30 Night Service can be turned off with the QUICK button. Daytime operation will resume with Quick Mode activated. Tone Commander 1030 Attendant’s Guide...

  • Page 20: Quick Mode

    To deactivate Quick Mode: a Press the QUICK MODE button. The lights above the button will turn off. The NIGHT button will deactivate Quick Mode when activating night bells or night transfer. Tone Commander 1030 Attendant’s Guide...

  • Page 21: Adjusting The Handset Volume

    While not connected to a call, press the VOL l l l l or VOL button. The console will beep with the new ringer VOL k k k k volume setting, and the display will show the relative volume level. {{{}___ VOLUME Tone Commander 1030 Attendant’s Guide...

  • Page 22: Setting The Clock

    Enter the time in 12-hour format using the dial pad. The display will show the time entered. The console has no AM/PM indication. (Hour values less than 10 must be preceded by a “0” digit.) The time set mode will be exited automatically. Tone Commander 1030 Attendant’s Guide...

  • Page 23: Ring Delays

    The display will show the ring delay setting for each DSS or line button pressed. STATION 23-5 a To exit ring delay check mode, press the RING DELAY button again (the console will automatically exit one minute after the last keypress). Tone Commander 1030 Attendant’s Guide...
  • Page 24 # on the dial pad instead of a DSS button. ALL DELAY - 4 a To exit ring delay set mode, press the RING DELAY button again (the console will automatically exit one minute after the last keypress). Tone Commander 1030 Attendant’s Guide...

  • Page 25: Dss/Autodial Setup

    Dialing routines, where the first entry is not a FLASH, will operate as Autodialing buttons. Example: D9D5551982 A switch inside the Central Processing Unit may be set to prevent autodial programming changes. Consult with your installer if you cannot program autodial numbers. Tone Commander 1030 Attendant’s Guide...
  • Page 26 (or wait for automatic exit). NOTE – Systems with multiple attendant positions have a single set of DSS/Autodial numbers shared by all consoles. Numbers may be programmed from any attendant position. Tone Commander 1030 Attendant’s Guide...

  • Page 27: Name Display Setup

    DSS or line button. a Enter the name using the labeled console buttons; letters are printed on the console front panel beneath the buttons. Any existing name entry will be overwritten. Do not exceed 14 characters, including spaces. Tone Commander 1030 Attendant’s Guide...
  • Page 28 Press RELEASE to exit autodial programming mode (or wait for automatic exit). NOTE – Systems with multiple attendant positions have a single set of names shared by all consoles. Name displays may be programmed from any attendant position. Tone Commander 1030 Attendant’s Guide...

  • Page 29: Using A Headset

    Tone Commander if you have any questions regarding headset compatibility. Console Care Your Tone Commander console is easy to care for. There are no specific maintenance requirements. Never attempt to clean the console by spraying it with cleaners.
  • Page 30 Tone Commander 1030 Attendant’s Guide...
  • Page 32 14-280157 Rev. D ©2000 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com...

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