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Working with Spam Quarantine
137
Configuring Spam Quarantine
3
Click Save.
Note: No alert or notification occurs if Spam Quarantine thresholds are
exceeded. However, you can be alerted when disk space is low, which may be
caused by a large number of messages in the Spam Quarantine database. For
more information about alerts, see
"Configuring alerts and logs"
on page
155.
Note: Disabling per user thresholds can dramatically improve quarantine
performance.
Troubleshooting Spam Quarantine
The following sections describe some problems that may occur with Spam
Quarantine.
Message "The operation could not be performed" is
displayed
Rarely, you or users at your organization may see the following message
displayed at the top of the Spam Quarantine page while viewing email messages
in Spam Quarantine:
The operation could not be performed.
If this happens, check the error log as described in
"Checking the Control Center
error log"
on page 194.
Can't log in due to conflicting LDAP and Control Center
accounts
If there is an account in your LDAP directory with the user name of "
," you
admin
won't be able to log in to Spam Quarantine as admin, but you will still be able to
log into the Control Center as admin. This is because your LDAP administrator
account name conflicts with the default Control Center administrator account
name.
To address this problem, you can change the user name in LDAP. You cannot
change the "admin" user name in the Control Center.
Error in log file due to very large spam messages
If you check the log file as described in
"Checking the Control Center error log"
on page 194 and see lines similar to those listed below, the messages forwarded
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Table of Contents
Troubleshooting
