Managing The Quarantine; Rescanning Files In The Quarantine - Symantec 10551441 - AntiVirus Corporate Edition User Manual

Using Norton AntiVirus Corporate Edition

Managing the Quarantine

Sometimes Norton AntiVirus Corporate Edition detects an unknown virus
that can't be eliminated with the current set of virus definitions, or you
have a file you think is infected that is not being detected. The Norton
AntiVirus Corporate Edition Quarantine safely isolates virus-infected files
on your computer. A virus in a quarantined item cannot spread.
Files are placed in the Quarantine in one of two ways:
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■
The Norton AntiVirus Corporate Edition preset options for Realtime
Protection and all scan types are to clean a virus from an infected file on
detection, but to place the file in the Quarantine if it cannot be cleaned.
To manually add a file to the Quarantine
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2
3
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5

Rescanning files in the Quarantine

If a file is placed in the Quarantine, update your virus definitions. After
updating the definitions, all files in the Quarantine are scanned
automatically. If the virus still can't be removed, submit the infected file to
Symantec Security Response for analysis. A new virus definitions file is
developed to detect and clean the virus and the file is sent to you by email.
After the new definitions file is installed, the files are scanned.
For more information, see
Symantec Security Response for analysis"
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Norton AntiVirus Corporate Edition is configured to move infected
items detected during Realtime Protection or a scan to the Quarantine.
You manually select a file and add it to the Quarantine.
Open Norton AntiVirus Corporate Edition.
In the Norton AntiVirus Corporate Edition main window, in the left
pane, click View.
In the right pane, click Quarantine.
Click Move To Quarantine.
Locate the file, then click Add.
"Submitting a potentially infected file to
on page 36.