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Related Manuals for Symantec 10099585 - 10PK NORTON ANTISPAM 2004
Summary of Contents for Symantec 10099585 - 10PK NORTON ANTISPAM 2004
- Page 1 User’s Guide...
- Page 2 Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors.
- Page 3 Software CONDITIONS OF THIS LICENSE AGREEMENT over that network; CAREFULLY BEFORE USING THE SOFTWARE. D. after written notice to Symantec, transfer the SYMANTEC CORPORATION AND/OR ITS Software on a permanent basis to another SUBSIDIARIES (“SYMANTEC”) IS WILLING TO...
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Page 4: Limited Warranty
14, and other relevant sections of the Code of remedy in the event of a breach of this warranty Federal Regulations, as applicable, Symantec's will be that Symantec will, at its option, replace computer software and computer software any defective media returned to Symantec... - Page 5 You and Symantec. Should You have any questions concerning this Agreement, or if You desire to contact Symantec for any reason, please write to: (i) Symantec Customer Service, 555 International Way, Springfield, OR 97477, U.S.A., (ii) Symantec Authorized Service...
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Page 7: Table Of Contents
Contents Chapter 1 Feature summary Activation protects you ............12 When to activate your product ......12 Locate the product key ...........12 Norton AntiSpam features ..........13 Chapter 2 Installing Norton AntiSpam System requirements ............15 Supported email programs ........16 Before installation .............17 Prepare your computer ..........17 Install Norton AntiSpam ..........17 If the opening screen does not appear ....21 After installation ..............22... - Page 8 For more information ............39 Look up glossary terms ..........39 Use online Help ............39 Readme file ..............40 Access the User’s Guide PDF .......40 Symantec products on the Web ......41 Subscribe to the Symantec Security Response newsletter ........42 Chapter 4 Options Set Norton AntiSpam options .........44 About Advanced options ........45...
- Page 9 Add an Ad Blocking string ........65 Modify or remove an Ad Blocking string ..66 Chapter 8 Troubleshooting Explore the Symantec service and support Web site ..............67 Troubleshoot Norton AntiSpam ........69 Why do I still receive spam? .........69 How will email messages from addresses on my Blocked list be handled? ....69...
- Page 10 Contents...
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Page 11: Feature Summary
Feature summary Use the information in this section to familiarize yourself with the product. This section includes: A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem. -
Page 12: Activation Protects You
If you have purchased the product on DVD, look for the sticker on your DVD package. If you have downloaded the product from the Symantec Store, the product key is stored on your computer as part of the download process. -
Page 13: Norton Antispam Features
Feature summary Norton AntiSpam features Norton AntiSpam features As email becomes more popular, many users are receiving an increasing amount of the unsolicited commercial email messages known as spam. Not only does spam make it difficult to identify valid email messages, some spam contains offensive messages and images. - Page 14 Popup blocking Blocks pop-up windows based on user-defined criteria “Enable or disable Popup Window Blocking” on page 35. Live update of Updates copies of Symantec spam definition files spam definitions automatically (subscription required) “Keeping current with LiveUpdate” on page 49.
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Page 15: Installing Norton Antispam
Installing Norton AntiSpam Before installing Norton AntiSpam, take a moment to review the system requirements. System requirements To use Norton AntiSpam, your computer must have one of the following Windows operating systems installed: Windows 98/98SE/Me Windows 2000 Professional Windows XP Professional/Home Edition Installation of Norton AntiSpam is not supported on Windows 95/NT 4.0, Macintosh, Linux, or server versions of Windows 2000/XP computers. -
Page 16: Supported Email Programs
Installing Norton AntiSpam System requirements Operating System Requirements Windows 2000 155 MHz or higher processor Professional 64 MB of RAM Edition 70 MB of available hard disk space CD-ROM or DVD-ROM drive Internet Explorer 5.01 with Service Pack 2 or later (5.5 recommended) Windows XP 300 MHz or higher processor... -
Page 17: Before Installation
Installing Norton AntiSpam Before installation About encrypted email connections Norton AntiSpam does not support email connections using Secure Sockets Layer. Secure Sockets Layer (SSL) is a Netscape protocol designed to provide secure communications on the Internet. If you use an SSL connection to access your email, you are not protected by Norton AntiSpam. - Page 18 Installing Norton AntiSpam Install Norton AntiSpam 3 Click Next. 4 Read the License Agreement, then click I accept the License Agreement. If you decline, you cannot continue with the installation.
- Page 19 Installing Norton AntiSpam Install Norton AntiSpam 5 Click Next. 6 In the text boxes, type the product key for activation. “When to activate your product” page 12.
- Page 20 Installing Norton AntiSpam Install Norton AntiSpam 7 Click Next. 8 Click Browse to select a folder into which you want to install Norton AntiSpam, if it is other than the default location.
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Page 21: If The Opening Screen Does Not Appear
Installing Norton AntiSpam Install Norton AntiSpam 9 Click Next. 10 Confirm the installation location, then click Next to install Norton AntiSpam. Depending on your computer system speed, installation can take a few minutes. 11 After Norton AntiSpam is installed, read the readme text, then click Next. -
Page 22: After Installation
Product Registration option on the Help menu or by using the Symantec Web site at www.symantec.com. On the Web site, go to the Products page for the registration link. To use the Information Wizard 1 In the welcome window, click Next. - Page 23 Region from which you are registering. page 27. 6 If you would like information from Symantec about Norton AntiSpam, check the method by which you want to receive that information, type the corresponding address and phone number, then click Next.
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Page 24: If You Need To Uninstall Norton Antispam
Installing Norton AntiSpam If you need to uninstall Norton AntiSpam If you need to uninstall Norton AntiSpam If you need to remove Norton AntiSpam from your computer, you can use the Add/Remove Programs option in the Windows Control Panel, or the Uninstall Norton AntiSpam option on the Windows Start menu. -
Page 25: Basics
Check the version number You can check the version number of your product on your computer. Use the version number to help you find more information about your product on the Symantec Web site. To check the version number 1 Start your product. -
Page 26: Start Norton Antispam
Basics Start Norton AntiSpam Start Norton AntiSpam After installation, Norton AntiSpam automatically begins filtering your incoming email. You do not have to start the program to be protected. However, to update and customize your protection, you will want to do so. To start Norton AntiSpam Do one of the following: On the Windows taskbar, click Start >... -
Page 27: Activate Your Product
Activate your product Activate your product Product activation reduces software piracy and ensures that you have received genuine Symantec software. You must activate your product within 15 days of installing it or the product will stop working. If you did not activate your product using the... -
Page 28: Manage How Norton Antispam Detects Spam
Basics Manage how Norton AntiSpam detects spam Manage how Norton AntiSpam detects spam Norton AntiSpam begins filtering email as soon as it is installed. If you are using a supported email program, it will also be available from within that program after installation. -
Page 29: Identify Authorized Senders
Basics Manage how Norton AntiSpam detects spam 3 Use the Norton AntiSpam slider to control how Norton “Turn off Norton AntiSpam” AntiSpam filters email. Your options are: on page 36. High Maximum filtering. Most spam is correctly identified. More likely to identify personal email messages as spam. - Page 30 Basics Manage how Norton AntiSpam detects spam To import your existing address book 1 In the main window, double-click Allowed List. 2 In the Allowed List window, click Import Address Book. 3 In the Import Address Book window, uncheck any addresses that you do not want to add to your Allowed list.
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Page 31: Identify Senders Of Spam Email Messages
Basics Manage how Norton AntiSpam detects spam To add names to your allowed list 1 In the main window, double-click Allowed List. 2 In the Allowed List window, click Add. 3 In the Add Address to Allowed List dialog box, type the email address you want to allow and, optionally, the first and last name of the sender. -
Page 32: Teach Norton Antispam Your Email Preferences
Basics Manage how Norton AntiSpam detects spam To add names to the Blocked List 1 In the main window, double-click Blocked List. 2 In the Blocked List window, click Add. 3 In the Add Address to Blocked List dialog box, type the email address you want to block and, optionally, the first and last name of the sender. - Page 33 Basics Manage how Norton AntiSpam detects spam To train the filtering engine 1 Start your email program. 2 Select each item that should have been marked as spam. 3 Using the buttons added to your email program by Norton AntiSpam, click This is Spam. 4 If you have set your options to ask before adding “About Email options”...
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Page 34: Manage Advertising Filters
Basics Manage advertising filters Manage advertising filters Ad Blocking can block several kinds of ads that appear on Web sites while you are browsing the Internet. Enable or disable Ad Blocking Ad Blocking compares the addresses of ads that are being downloaded by your browser with its own list of ads to block. -
Page 35: Enable Or Disable Popup Window Blocking
Basics Manage advertising filters Enable or disable Popup Window Blocking Pop-up and pop-under ads are secondary windows that Web sites open when you visit or leave the sites. Pop-ups appear on top of the current window, while pop-unders appear behind the current window. When Popup Window Blocking is enabled, Ad Blocking automatically blocks the programming code Web sites use to open secondary windows without your knowledge. -
Page 36: Turn Off Norton Antispam
Basics Turn off Norton AntiSpam Turn off Norton AntiSpam By default, Norton AntiSpam remains active once it is installed. If for any reason you want to temporarily disable it, you can turn it off from within the program itself. To turn off Norton AntiSpam 1 In the main window, click AntiSpam. -
Page 37: Monitor Norton Antispam
Basics Monitor Norton AntiSpam Monitor Norton AntiSpam Norton AntiSpam maintains records of every action that the program takes. You should periodically review this information to spot potential problems. There are three sources of Norton AntiSpam information: Status & Settings Basic information about which protection features are window active Statistics window... - Page 38 Basics View Norton AntiSpam logs To view Norton AntiSpam logs 1 In the main window, click Statistics. 2 In the Statistics window, click Log Viewer. 3 In the left pane of the Log Viewer, click a log’s title to view its contents.
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Page 39: For More Information
For more information The product documentation provides glossary terms, online Help, a Readme file, the User’s Guide in PDF format, and links to the Knowledge Base on the Symantec Web site. Look up glossary terms Technical terms that are italicized in the User’s Guide are defined in the glossary, which is available in both the User’s Guide PDF and Help. -
Page 40: Readme File
Basics For more information Window and dialog box Help Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using. To access window or dialog box Help Do one of the following: In the window, click any available Help link. -
Page 41: Symantec Products On The Web
1 Open the location into which you copied the PDF. 2 Double-click the PDF. Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site. -
Page 42: Subscribe To The Symantec Security Response Newsletter
Web site, from which you can get product information on every Symantec product. To access the Symantec Web site in your browser On the Internet, go to www.symantec.com Subscribe to the Symantec Security Response newsletter Each month, Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers. -
Page 43: Options
Options The default settings for this product provide complete protection for your computer. However, you may want to adjust them to optimize system performance or disable options that do not apply. You can change the product’s settings to fit your work environment. If you are using Windows 2000/XP, you will need administrator access to change options. -
Page 44: Set Norton Antispam Options
Options Set Norton AntiSpam options Set Norton AntiSpam options The default settings for Norton AntiSpam provide a safe, automatic, and efficient way of protecting your computer. However, you may want to adjust them to optimize system performance or disable options that do not apply. To change settings for individual features 1 In the main window, do one of the following: Double-click a feature you want to customize. -
Page 45: About Advanced Options
Options Set Norton AntiSpam options About Advanced options Advanced options let you control whether Norton AntiSpam accepts email messages from unknown senders and whether it uses your outgoing email messages to improve its spam filtering. -
Page 46: About Email Options
Options Set Norton AntiSpam options About Email options Email options let you control how Norton AntiSpam notifies you when it is scanning email messages for spam. -
Page 47: About Liveupdate Options
Options Set Norton AntiSpam options About LiveUpdate options LiveUpdate options let you enable and disable Automatic “Keeping current with LiveUpdate and specify how you want to be notified of LiveUpdate” updates. Automatic LiveUpdate automatically checks for page 49. Norton AntiSpam updates when you are connected to the Internet. - Page 48 Options Set Norton AntiSpam options...
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Page 49: Keeping Current With Liveupdate
Keeping current with LiveUpdate Symantec products depend on current information to protect your computer from newly discovered threats. Symantec makes this information available to you through LiveUpdate. Using your Internet connection, LiveUpdate obtains program updates and protection updates for your computer. -
Page 50: About Protection Updates
Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files that are available from Symantec that keep your Symantec products up-to-date with the latest anti-threat technology. The protection updates you receive depend on which product you are using. -
Page 51: Obtain Updates Using Liveupdate
Program updates are released on an as- needed basis. If you can’t use LiveUpdate When new updates become available, Symantec posts them on the Symantec Web site. If you can’t run LiveUpdate, you can obtain new updates from the Symantec Web site. -
Page 52: Set Liveupdate To Interactive Or Express Mode
LiveUpdate runs in either Interactive or Express mode. In Interactive mode (the default), LiveUpdate downloads list of updates that are available for your Symantec products that are supported by LiveUpdate technology. You can then choose which updates you want to install. -
Page 53: Turn Off Express Mode
I want LiveUpdate to Installs updates automatically start automatically whenever you start LiveUpdate 5 To have access to a Symantec self-help Web site in the event that an error occurs while using LiveUpdate, check Enable Enhanced Error Support. 6 Click OK. -
Page 54: About Your Subscription
LiveUpdate to obtain program updates. However, you cannot obtain protection updates through LiveUpdate or from the Symantec Web site and will not be protected against newly discovered threats. Also, whenever you use LiveUpdate, you will receive a warning that your subscription has expired. -
Page 55: Blocking Unwanted Email Messages
Blocking unwanted email messages Norton AntiSpam uses a pattern-matching engine that automatically compares the contents of incoming email messages to a list of spam characteristics. If the message contains many spam characteristics, it is more likely to be spam than a message that contains few spam characteristics. -
Page 56: Customize Norton Antispam
Blocking unwanted email messages Customize Norton AntiSpam To avoid losing legitimate email messages, use your email program to create a Norton AntiSpam folder. If your email program includes the ability to direct email messages to selected folders, set the program to sort all messages marked with Norton AntiSpam into this folder and periodically review the messages before deleting them. - Page 57 Blocking unwanted email messages Customize Norton AntiSpam To add a new Norton AntiSpam entry 1 In the main window, double-click AntiSpam. 2 In the Norton AntiSpam window, click Spam Rules.
- Page 58 Blocking unwanted email messages Customize Norton AntiSpam 3 In the Spam Rules window, click New. 4 In the Search for text box, type an address or a text string. 5 Click Next.
- Page 59 Blocking unwanted email messages Customize Norton AntiSpam 6 Select where in incoming email messages Norton AntiSpam should search for the text. Your options are: Entire email From (sender’s name) Recipient Subject line Body text 7 Click Next. 8 Under Classify matching messages as, choose whether messages that include this text are spam or not spam.
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Page 60: Change The Priority Of A Spam Rule
Blocking unwanted email messages Customize Norton AntiSpam To modify or delete a Norton AntiSpam entry 1 In the main window, double-click AntiSpam. 2 In the Norton AntiSpam window, click Spam Rules. 3 In the Spam Rules window, select the Norton AntiSpam entry with which you want to work. -
Page 61: Blocking Internet Advertisements
Blocking Internet advertisements When Ad Blocking is enabled, it transparently removes: Ad banners Pop-up and pop-under ads Macromedia Flash-based ads How Ad Blocking works Ad Blocking detects and blocks ads based on two criteria: their dimensions and their locations. Block by dimensions Most online advertisers use one or more standard sizes for their ads. -
Page 62: Use The Ad Trashcan
Blocking Internet advertisements Use the Ad Trashcan <p>Greetings from the Uninvited Ads company<img src="http://www.uninvitedads.com/nifty_images/ image7.gif"> Your browser displays the text Greetings from the Uninvited Ads company on the screen. Then it connects to www.uninvitedads.com and requests a file called /nifty_images/image7.gif. (The suffix .gif indicates that this is a Graphics Interchange Format file, a common image file format.) The computer at www.uninvitedads.com sends the file to the browser,... - Page 63 Blocking Internet advertisements Use the Ad Trashcan 5 Click Ad Trashcan. The Ad Trashcan window appears. 6 With the windows arranged so that you can see both the advertisement and the Ad Trashcan window, do one of the following: If you are using Microsoft Internet Explorer, drag the unwanted ad from the Web site to the Ad Blocking dialog box.
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Page 64: Use Text Strings To Identify Ads To Block Or Permit
Blocking Internet advertisements Use text strings to identify ads to block or permit Use text strings to identify ads to block or permit You can control whether Ad Blocking displays specific ads by creating a list of text strings that identify individual ad banners. -
Page 65: Add An Ad Blocking String
Blocking Internet advertisements Use text strings to identify ads to block or permit www.uninvitedads.com stores its ads in /nifty_images/ and its navigational images in /useful_images/, you could block www.uninvited.com/nifty_images/ without seriously impeding your ability to use the site. You can also create permit strings that allow Web sites to display images that match the string. -
Page 66: Modify Or Remove An Ad Blocking String
Blocking Internet advertisements Use text strings to identify ads to block or permit Modify or remove an Ad Blocking string If you later decide that an Ad Blocking string is too restrictive, not broad enough, or not appropriate, you can change or remove it. -
Page 67: Chapter 8 Troubleshooting
Symantec Web site. Explore the Symantec service and support Web site On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools. - Page 68 Explore the Symantec service and support Web site To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page, click search. 2 On the search page, type a word or phrase that best represents the information for which you are looking.
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Page 69: Troubleshoot Norton Antispam
Also, for every new method that is developed to control spam, there are numerous spammers trying to develop ways to circumvent it. This on-going contest of wills and skills is one reason Symantec maintains up-to-date spam definitions. Finally, not all unwanted messages are unauthorized. -
Page 70: Why Did An Email Message Someone Sent Me Never Arrive
To some degree, Norton AntiSpam updates itself by learning from your outgoing email messages and other data. However, to receive up-to-date copies of Symantec spam definitions, you must subscribe to this service. You can then choose to have these definitions updated automatically. -
Page 71: Troubleshoot Ad Blocking
Troubleshooting Troubleshoot Ad Blocking Troubleshoot Ad Blocking This information will help you solve the most frequently encountered problems with Ad Blocking. Does Ad Blocking block all advertising on the current page? Ads that are integrated with standard content—for instance text statements—will not be blocked. Will Popup Window Blocking block all pop-ups or only pop-up ads? Ad Blocking blocks all pop-ups that are started... - Page 72 Troubleshooting Troubleshoot Ad Blocking...
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Page 73: Service And Support Solutions
Customer service The Service & Support Web site at http://service.symantec.com tells you how to: Subscribe to Symantec newsletters. Locate resellers and consultants in your area. Replace defective CD-ROMs and manuals. -
Page 74: Technical Support
Symantec products: Online Service and Support Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. -
Page 75: Worldwide Service And Support
Worldwide service and support Technical support and customer service solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region... - Page 76 Level 2, 1 Julius Avenue +61 (2) 8879-1000 North Ryde, NSW 2113 Fax: +61 (2) 8879-1001 Sydney Australia Europe, Middle East, and Africa Symantec Authorized Service Center http://www.symantec.com/region/reg_eu/ Postbus 1029 +353 (1) 811 8032 3600 BA Maarssen The Netherlands Latin America...
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Page 77: Glossary
Glossary access privileges The types of operations that a user can perform on a system resource. For example, a user can have the ability to access a certain directory and open, modify, or delete its contents. ActiveSync The synchronization software for Microsoft Windows- based Pocket PCs. - Page 78 Glossary boot record A sector at the start of a disk that describes the disk (sector size, cluster size, and so on). On startup disks, the boot record also has a program that loads the operating system. bootable disk A disk that can be used to start a computer. cache A location on your disk in which data is stored for reuse.
- Page 79 DNS server that translates the domain name into an IP address (206.204.212.71). domain The common Internet address for a single company or organization (such as symantec.com). See also host name. DOS window A method of accessing the MS-DOS operating system to execute DOS programs through the Windows graphical environment.
- Page 80 DOS or Windows directory list. host name The name by which most users refer to a Web site. For example, www.symantec.com is the host name for the Symantec Web site. Host names are translated to IP addresses by the DNS.
- Page 81 Glossary 81 HotSync The synchronization software for Palm OS handheld devices. HTML (Hypertext The language used to create Web pages. Markup Language) ICMP (Internet An extension to the basic Internet Protocol (IP) that Control Message provides feedback about network problems. Protocol) IGMP (Internet An extension to the basic Internet Protocol (IP) that is...
- Page 82 Glossary JavaScript A scripting language used to enhance Web pages. Most sites use JavaScript to add simple interactivity to pages, but some use it to open pop-up ads and reset visitors' homepages. macro A simple software program that can be started by a specific keystroke or a series of keystrokes.
- Page 83 Glossary 83 port number A number used to identify a particular Internet service. Internet packets include the port number to help recipient computers decide which program should handle the data. PPP (Point-to-Point A protocol for communication between two Protocol) computers using a dial-up connection. PPP provides error-checking features.
- Page 84 Glossary SSL (Secure Sockets A protocol for secure online communication. Layer) Messages sent using SSL are encrypted to prevent unauthorized viewing. SSL is often used to protect financial information. subnet A local area network that is part of a larger intranet or the Internet.
- Page 85 Glossary 85 wildcard characters Special characters (like *, $, and ?) that act as placeholders for one or more characters. Wildcards let you match several items with a single specification. worm A program that replicates without infecting other programs. Some worms spread by copying themselves from disk to disk, while others replicate only in memory to slow a computer down.
- Page 86 Glossary...
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Page 87: Index
Index access checking, version number 25 Norton AntiSpam 26 computer Options 44 preparation 17 activation 12, 27 requirements 15 Ad Blocking 64 customizing enabling and disabling 34 Allowed list 29 identifying ads to block 64 Blocked list 31 modifying text strings 66 spam filter 56 Ad Trashcan 62, 63 addresses... - Page 88 Norton AntiSpam 15 Interactive mode for LiveUpdate 52 Internet Popup Window Blocking Knowledge Base articles 67 about 14 Symantec service and support enabling and disabling 35 Web site 67 troubleshooting 71 Symantec Web sites 41 problems, troubleshooting Norton Intrusion Detection...
- Page 89 Service and Support 73 spam blocking 56 uninstalling Norton AntiSpam 24 filters 55, 60 updating changing priority 60 from Symantec Web site 51 creating 56 virus protection 51 modifying 60 User’s Guide PDFs SSL (Secure Sockets Layer) and on CD 40...
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