Symantec 10490452 - Mail Security 8220 Administration Manual page 119

Work with messages on the message list page
The following steps describe how to perform some common tasks on the
message list page.
To sort messages
◆ Click on the To, From, Subject, or Date column heading to select the column
by which to sort.
A triangle appears in the selected column that indicates ascending or
descending sort order. Click on the selected column heading to toggle
between ascending and descending sort order. By default, messages are
listed in date descending order, meaning that the newest messages are listed
at the top of the page.
To view messages
Click on a message subject to view an individual message.
◆
To redeliver misidentified messages
Click on the check box to the left of a misidentified message and then click
◆
Release to redeliver the message to the intended recipient.
This also removes the message from Spam Quarantine. Depending on how
you configured Spam Quarantine, a copy of the message may also be sent to
an administrator email address (such as yourself), Symantec, or both. This
allows the email administrator or Symantec to monitor the effectiveness of
Symantec Mail Security for SMTP.
To delete individual messages
1 Click on the check box to the left of each message to select a message for
deletion.
2 When you've selected all the messages on the current page that you want to
delete, click Delete.
Deleting a message in the administrator's Spam Quarantine also deletes the
message from the applicable user's Spam Quarantine. For example, if you
delete Kathy's spam messages in the administrator's Spam Quarantine,
Kathy won't be able to see those messages when accessing Spam Quarantine.
To delete all messages
Click Delete All to delete all the messages in Spam Quarantine, including
◆
those on other pages.
This deletes all users' quarantined messages.
Working with messages in Spam Quarantine for administrators
Working with Spam Quarantine 119