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Symantec 10288239 - ACAD NORTON ANTISPAM 2005 User Manual

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Summary of Contents for Symantec 10288239 - ACAD NORTON ANTISPAM 2005

  • Page 1 User’s Guide...
  • Page 2 Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors.

  • Page 3: Table Of Contents

    Turn off spam filtering .............25 Turn off the advertising filters ........26 Chapter 4 Frequently asked questions Explore the Symantec service and support Web site ..............27 How can I find the version number? ......27 If you need to uninstall ............28 Troubleshoot Norton AntiSpam ........29 Troubleshoot Ad Blocking ..........32...
  • Page 4 Contents Service and support solutions Index...

  • Page 5: Chapter 1 Installation

    Installation Before installing Norton AntiSpam, take a moment to review the system requirements. System requirements To use Norton AntiSpam, your computer must have one of the following Windows operating systems installed: Windows 98/98SE/Me Windows 2000 Professional Windows XP Home/Professional/Tablet PC/Media Center Editions Installation of Norton AntiSpam is not supported on Windows 95/NT 4.x, Macintosh, Linux, or server...

  • Page 6: Supported Email Programs

    Installation System requirements Your computer must also meet the following minimum requirements. Operating System Requirements Windows 98/98SE/ 155 MHz or higher processor 32 MB of RAM 80 MB of available hard disk space CD-ROM or DVD-ROM drive Internet Explorer 5.5 Windows 2000 155 MHz or higher processor Professional...

  • Page 7: Before Installation

    Installation Before installation Email scanning does not support the following email clients and protocols: IMAP POP3s that use SSL (Secure Sockets Layer) Lotus Notes About encrypted email connections Norton AntiSpam does not support email connections using Secure Sockets Layer. Secure Sockets Layer (SSL) is a Netscape protocol designed to provide secure communications on the Internet.

  • Page 8: Install Norton Antispam

    Installation Install Norton AntiSpam Install Norton AntiSpam You can install Norton AntiSpam from a CD or from a file you downloaded. To install Norton AntiSpam 1 Do one of the following: If you are installing from a CD, insert the CD into the CD-ROM drive.

  • Page 9: After Installation

    Information Wizard or if registration fails for some reason, you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www.symantec.com To use the Information Wizard 1 In the welcome window, click Next.
  • Page 10 Next. 7 If you want to receive postal mail from Symantec, check the box, provide your name and address, then click Next. 8 Make sure your computer is connected to the Internet, then click Next.

  • Page 11: For More Information

    Norton AntiSpam. You can find the information that you need on your computer and on the Web. Use online Help Help is available throughout your Symantec product. Help buttons and links to more information provide assistance that is specific to the task that you are completing.
  • Page 12 Installation For more information Window and dialog box Help Window and dialog box Help provides information about the program. This type of Help is context-sensitive, meaning that it provides help for the dialog box or window that you are currently using. To access window or dialog box Help Do one of the following: In the window, click any Help link.

  • Page 13: Symantec Products On The Web

    2 Double-click the PDF. Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products. There are several ways to access the Symantec Web site. To access the Web site from the Help menu Select the solution that you want. Your options are:...
  • Page 14 Installation For more information...

  • Page 15: Feature Summary

    Feature summary Use the information in this section to familiarize yourself with the product. This section includes the following information: A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem.

  • Page 16: Spam Filtering Features

    Feature summary Spam filtering features Spam filtering features As email becomes more popular, many users are receiving an increasing amount of the unsolicited commercial email messages known as spam. Not only does spam make it difficult to identify valid email messages, some spam contains offensive messages and images.
  • Page 17 Feature summary Spam filtering features Language filtering Blocks all email written in the language or languages you specify Automated update Updates copies of Symantec spam definition files of spam automatically (subscription required) definitions...

  • Page 18: Ad Blocking Features

    Feature summary Ad blocking features Ad blocking features Many Web sites are using more aggressive techniques to draw attention to the ads on their pages. Some have begun using larger, more prominent ads, while others rely on ad windows that appear when you enter or leave the site.

  • Page 19: Getting Started

    Getting started This section contains information about starting your Symantec product and the features that are available in the main window. It is not usually necessary to open your Symantec product to benefit from the protection features that it provides. Automatic features that are set during installation provide you with basic protection.

  • Page 20: Start Norton Antispam

    Getting started Start Norton AntiSpam Start Norton AntiSpam Norton AntiSpam filters incoming email on any computer on which it is installed. You do not have to start the program to be protected. However, to update and customize your protection, you will want to start the program.
  • Page 21 Getting started About the main window To explore the main window 1 On the left side of the main window, select the option that you want. Your options are: Status & Settings View the System Status of your Norton AntiSpam installation and Norton AntiSpam Subscription settings.

  • Page 22: Use Your Email Program Toolbar

    Getting started Use your email program toolbar Use your email program toolbar Norton AntiSpam adds a button or buttons to the toolbar of supported email programs. If a single Norton AntiSpam button is added, it drops down an abbreviated Norton AntiSpam menu. The buttons or menu options added are as follows: This is Spam Marks the selected email as spam...

  • Page 23: Activate Your Product

    3 On the Activation Successful screen, click Finish. If you have problems activating If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software or an ISP that might be blocking the connection.
  • Page 24 Getting started Activate your product Check for connectivity blocking A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure.

  • Page 25: Turn Off Spam Filtering

    Getting started Turn off spam filtering Turn off spam filtering By default, Norton AntiSpam remains active once it is installed. If for any reason you want to temporarily disable it, you can turn it off from within the program itself. To turn off spam filtering 1 In the main window, under Norton AntiSpam, click Status &...

  • Page 26: Turn Off The Advertising Filters

    Getting started Turn off the advertising filters Turn off the advertising filters Ad Blocking can block several kinds of ads that appear on Web sites while you are browsing the Internet. Turn off Ad Blocking Ad Blocking compares the addresses of ads that are “Does Ad Blocking block all being downloaded by your browser with its own list of...

  • Page 27: Frequently Asked Questions

    The information in this chapter will help you solve the most frequently encountered problems. Explore the Symantec service and support Web site On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools.

  • Page 28: If You Need To Uninstall

    Frequently asked questions If you need to uninstall If you need to uninstall Instructions for uninstalling are available in the online “Use online Help” on page 11. Help.

  • Page 29: Troubleshoot Norton Antispam

    Also, for every new method that is developed to control spam, there are numerous spammers trying to develop ways to circumvent it. This on-going contest of wills and skills is one reason Symantec maintains up-to-date spam definitions. Finally, not all unwanted messages are unauthorized.
  • Page 30 To some degree, Norton AntiSpam updates itself by learning from your outgoing email messages and other data. However, to receive up-to-date copies of Symantec spam definitions, you must subscribe to this service. You can then choose to have these definitions updated...
  • Page 31 Symantec spam definitions are developed from a much larger set of information and can prevent you from seeing many of the more common types of spam.

  • Page 32: Troubleshoot Ad Blocking

    Frequently asked questions Troubleshoot Ad Blocking Troubleshoot Ad Blocking Check here for possible solutions to issues that might arise with Ad Blocking. Does Ad Blocking block all advertising on the current page? Ads that are integrated with standard content—for instance text statements—will not be blocked. Will Pop-up Window Blocking block all pop-ups or only pop-up ads? Ad Blocking blocks all pop-ups that are started...

  • Page 33: Troubleshoot Liveupdate

    LiveUpdate. What if I can’t use LiveUpdate? When new updates become available, Symantec posts them on the Symantec Web site. If you can’t run LiveUpdate, you can obtain new updates from the Symantec Web site. To obtain updates from the Symantec Web site 1 On the Internet, go to securityresponse.symantec.com...
  • Page 34 Frequently asked questions Troubleshoot LiveUpdate...

  • Page 35: Service And Support

    Update your product registration. Find out about orders, returns, or a rebate status. Access Customer Service FAQs. Post a question to a Customer Service representative. Obtain product information, literature, or trialware. For upgrade orders, visit the Symantec Store at: http://www.symantecstore.com...

  • Page 36: Technical Support

    Symantec products: Online Service and Support Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more.

  • Page 37: Worldwide Service And Support

    Worldwide service and support Technical support and customer service solutions vary by country. For Symantec and International Partner locations outside of the United States, contact one of the service and support offices listed below, or connect to http://service.symantec.com and select your region...
  • Page 38 Level 2, 1 Julius Avenue +61 (2) 8879-1000 North Ryde, NSW 2113 Fax: +61 (2) 8879-1001 Sydney Australia Europe, Middle East, and Africa Symantec Authorized Service Center http://www.symantec.com/region/reg_eu/ Postbus 1029 +353 (1) 811 8032 3600 BA Maarssen The Netherlands Latin America...
  • Page 39 Index downloading protection from Symantec Web site 33 access Norton AntiSpam 20 activation phone 24 problems 23 email procedure 23 menu 22 Ad Blocking program toolbar 22 enabling and disabling 26 email program, supported clients 6 options 26 enabling troubleshooting 32...
  • Page 40 Ad Blocking 26 networks Norton AntiSpam 20 internal LiveUpdate server 33 spam blocking 25 using LiveUpdate 33 starting your Symantec product 19 Norton AntiSpam statistics 21 ad blocking features 18 status, system 21 Allowed and Blocked lists 16 stopping...
  • Page 41 Index 41 uninstalling 28 updating from Symantec Web site 33 protection 33 User’s Guide PDF on CD 12 opening 12 version number, checking 27 Web sites 13, 27, 33 Windows operating systems 5...

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