Product Support; Contact Customer Support - GE D20MX User Manual

D20MX Processor
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Contact customer support

D20MX HARDWARE USER'S MANUAL

Product Support

Product Support
If you need help with any aspect of your GE Digital Energy product, you have a few options.
The GE Digital Energy Web site provides fast access to technical information, such as
manuals, release notes and knowledge base topics at:
http://www.gedigitalenergy.com
The GE Digital Energy Customer Service Center is open 24 hours a day, seven days a week
for you to talk directly to a GE representative.
In the U.S. and Canada, call toll-free: 1 800-547-8629
International customers, please call: + 1 905-927-7070
Or e-mail to multilin.tech@ge.com
Have the following information ready to give to Customer Service:
• Ship to address (the address that the product is to be returned to)
• Bill to address (the address that the invoice is to be sent to)
• Contact name
• Contact phone number
• Contact fax number
• Contact e-mail address
• Product number / serial number
• Description of problem
The Customer Service centre will provide you with a case number for your reference.
GE INFORMATION 11