Brother MFC-J470DW Basic User's Manual
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Brother MFC-J470DW Basic User's Manual

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See also: Advanced User's Manual , User Manual
Basic User's Guide
MFC-J470DW
Version 0
UK/IRE/GEN

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Summary of Contents for Brother MFC-J470DW

  • Page 1 Basic User’s Guide MFC-J470DW Version 0 UK/IRE/GEN...
  • Page 2 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2013 Brother Industries, Ltd. All rights reserved.
  • Page 3 PDF file / Brother print from OS X v10.7.x, 10.8.x and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...

  • Page 4: Table Of Contents

    Network User’s Guide..................2 Viewing User’s Guides ..................2 How to access Guides for Advanced Features............4 ® Accessing Brother Support (Windows ) ..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 LCD screen indications..................8 Basic Operations .....................8 Volume Settings.....................9 Ring Volume ....................9 Beeper Volume....................10...
  • Page 5 Sending a fax How to send a fax ....................24 Stop faxing..................... 25 Setting scanner glass size for faxing ............. 25 Colour fax transmission .................25 Cancelling a fax in progress ................26 Transmission Verification Report..............26 Receiving a fax Receive Modes ....................27 Choose the Receive Mode ..................
  • Page 6 Dialling and storing numbers How to dial ......................40 Manual dialling....................40 Speed Dialling ....................40 Fax Redial .....................41 Additional Dialling Operations................41 Outgoing Call history ..................41 Caller ID history .....................42 Storing numbers ....................43 Storing a pause .....................43 Storing Speed Dial numbers................43 Changing or deleting Speed Dial names or numbers........44 Making copies How to copy ......................45 Stop copying....................45...
  • Page 7 Troubleshooting Identifying your problem ..................62 Error and maintenance messages............... 64 Error animations .................... 72 Transferring your faxes or Fax Journal report ..........72 Document jam ....................73 Printer jam or paper jam ................75 If you are having difficulty with your machine ............81 Dial Tone detection..................92 Telephone line interference / VoIP ..............
  • Page 8 Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General setup Routine maintenance Memory Storage Cleaning and checking the machine Automatic Daylight Saving Time Packing and shipping the machine (MFC models) Sleep Mode...

  • Page 9: General Information

    Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features. Thank you for buying a Brother machine! Reading the documentation will help you Electrical Hazard icons alert you to make the most of your machine.

  • Page 10: Accessing The Advanced User's Guide And Software And Network User's Guide

    CD-ROM into your CD-ROM drive. Guide NOTE This Basic User’s Guide does not contain all If the Brother screen does not appear, go the information about the machine, such as to Computer or My Computer. (For how to use the advanced Fax, Copy, Printer, ®...
  • Page 11 NOTE read. Presto! PageManager must be downloaded and installed before use. For (Macintosh) more information, see Accessing Brother Support (Macintosh) on page 5. Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM  The complete Presto! PageManager drive.

  • Page 12: How To Access Guides For Advanced Features

    Brother Solutions Center at: such as web support (Brother Solutions http://solutions.brother.com/. Center) on the CD-ROM. Click Manuals on your model’s page to Click Brother Support on the Top Menu.  download the documentation. The following screen will appear: Web Connect Guide...

  • Page 13: Accessing Brother Support (Macintosh)

    PageManager, click Presto! PageManager.  To access the Brother Web Connect page, click Brother Web Connect.  To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click...

  • Page 14: Control Panel Overview

    Lets you start sending faxes or making  copies in monochrome. Also lets you start a scanning operation (in colour or mono Lets you connect the Brother machine to an depending on the scan setting in the Internet service. ControlCenter software).
  • Page 15 General information 8 Menu keys: Power On/Off  While the machine is idle, you can press Press to turn on the machine. these keys to adjust the ring volume. Press and hold down to turn off the  Lets you store, look up, and dial numbers machine.

  • Page 16: Lcd Screen Indications

    Chapter 1 LCD screen indications Basic Operations The LCD shows the machine’s status when The following steps show how to change a the machine is idle. setting in the machine. In this example, the Receive Mode setting is changed from Fax Only to Fax/Tel.

  • Page 17: Volume Settings

    General information Volume Settings Press a or b to choose Fax/Tel. Ring Volume You can choose from a range of ring volume levels, from High to Off. While the machine is idle, press d or c to adjust the volume level. The LCD shows Press OK.

  • Page 18: Beeper Volume

    Chapter 1 LCD display Beeper Volume When the beeper is on, the machine will Setting the backlight make a sound when you press a key, or if you brightness make a mistake, or after you send or receive a fax. If you are having difficulty reading the LCD, You can choose from a range of sound try changing the brightness setting.

  • Page 19: Loading Paper

    Loading paper Loading paper and Lift the output paper tray cover (1). other print media Load only one size of paper and one type of paper in the paper tray at any time. (For more information about paper size, weight and thickness, see Choosing the right print media on page 20.) Pull the paper tray completely out of the machine.
  • Page 20 Chapter 2 Fan the stack of paper well to avoid NOTE paper jams and misfeeds. If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding.

  • Page 21: Loading Envelopes

    Loading paper Loading envelopes Slowly push the paper tray completely into the machine. About envelopes  Use envelopes that weigh between 80 to 95 g/m Some envelopes need margin settings to  be set in the application. Make sure you do a test print first before printing multiple envelopes.

  • Page 22: Loading Envelopes

    Chapter 2 Loading envelopes Put envelopes in the paper tray with the address side down. If the envelope flaps Before loading, press the corners and are on the long edge, load the sides of envelopes to make them as flat envelopes in the tray with the flap on the as possible.
  • Page 23 Loading paper If you have problems printing on envelopes with the flap on the short edge, try the following: Open the envelope flap. Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration. ®...

  • Page 24: Unprintable Area

    Chapter 2 Unprintable area The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on. (See Software and Network User’s Guide.) Cut-Sheet Paper Envelopes...

  • Page 25: Paper Settings

    Press a or b to choose Press OK. General Setup. Press OK. Press a or b to choose Plain Paper, Inkjet Paper, Brother BP71, Press a or b to choose Paper Size. Other Glossy or Transparency. Press OK. Press OK.

  • Page 26: Acceptable Paper And Other Print Media

    To get the best print quality, we suggest using the Brother paper listed in the table. The print quality can be affected by the type If Brother paper is not available in your of paper you use in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.
  • Page 27 Loading paper IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur. • Extremely shiny or highly textured paper • Paper that cannot be arranged uniformly when stacked •...

  • Page 28: Choosing The Right Print Media

    Up to 0.15 mm Up to 120 g/m Envelopes Up to 0.52 mm 80 to 95 g/m Transparencies – – Up to 100 sheets of 80 g/m paper. BP71 (260 g/m ) paper is especially designed for Brother inkjet machines.

  • Page 29: Loading Documents

    Loading documents How to load Unfold the ADF Document Support (1). documents You can send a fax, make copies, or scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually.

  • Page 30: Using The Scanner Glass

    Chapter 3 After using the ADF, close the ADF Using the document guidelines on the Document Support. Push down on the left and top, place the document upper-left portion of the ADF Document face down in the upper left corner of the Support to close it completely.

  • Page 31: Unscannable Area

    Loading documents Unscannable area The scannable area depends on the settings in the application you are using. The figures show the unscannable areas. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) 3 mm 3 mm Letter 4 mm Legal Copy All paper...

  • Page 32: Sending A Fax

    Sending a fax How to send a fax You can change the following fax-sending settings. Press a or b to scroll through the fax settings. When the The following steps show how to send a fax. setting you want is displayed, press OK and choose your option.

  • Page 33: Stop Faxing

    Sending a fax Setting scanner glass size for Press Mono Start or Colour Start. faxing Faxing from the ADF When documents are Letter size, you need to  The machine starts scanning the set the Scan Size to Letter. If you do not, the document to be sent.

  • Page 34: Cancelling A Fax In Progress

    Chapter 4 Cancelling a fax in progress Press Stop/Exit. NOTE If you want to cancel a fax while the machine • If you choose On+Image or Off+Image is scanning, dialling or sending, press the image will only appear on the Stop/Exit.

  • Page 35: Receiving A Fax

    Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct receive mode.
  • Page 36 Chapter 5 NOTE If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Advanced User’s Guide: To enable the machine to work with BT Call Sign (with your external telephone only).) Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.

  • Page 37: Using Receive Modes

    Receiving a fax Using Receive Modes Manual Manual mode turns off all automatic Some Receive Modes answer automatically answering functions unless you are using the (Fax Only and Fax/Tel). You may want to BT Call Sign feature. change the Ring Delay before using these modes.

  • Page 38: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.

  • Page 39: Fax Detect

    Receiving a fax Fax Detect If Fax Detect is On: The machine receives a fax call automatically, even if you answer the call. When you see Receiving on the LCD or when you hear “chirps” through the handset you are using, just replace the handset. Your machine will do the rest.

  • Page 40: Telephone And External Devices

    Telephone and external devices Voice operations You can print a list of the Caller ID information received by your machine. (See Advanced User’s Guide: How to print a report.) Fax/Tel mode NOTE The Caller ID service varies with different When the machine is in Fax/Tel mode, it will carriers.

  • Page 41: Telephone Services

    Telephone and external devices Telephone services PBX and TRANSFER The machine is initially set to Normal, which Your machine supports the Caller ID lets the machine connect to a standard PSTN subscriber telephone service that some (Public Switched Telephone Network) line. telephone companies offer.

  • Page 42: Voice Over Internet Protocol (Voip)

    Chapter 6 Voice over Internet Protocol  If you have questions about how to connect your machine to the VoIP (VoIP) system, contact your VoIP provider. After you have connected your machine to VoIP is a type of phone system that uses an the VoIP system, check for a dial tone.

  • Page 43: Connecting An External Tad (Telephone Answering Device)

    Telephone and external devices Connecting an external TAD (telephone answering device) You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens”...

  • Page 44: Connection Settings

    Chapter 6 Connection settings NOTE We recommend beginning your OGM with The external TAD must be connected as an initial 5 second silence because the shown in the previous illustration. machine may not hear the fax tones over a voice. You may try omitting this pause, Place both hands under the plastic tabs but if your machine has trouble receiving, on both sides of the machine to lift the...

  • Page 45: External And Extension Telephones

    Telephone and external devices External and extension Operation from external and extension telephones telephones If you answer a fax call on an extension or an Connecting an external or external telephone, you can make your machine take the call by using the Remote extension telephone Activation Code.

  • Page 46: Using Extension Telephones (U.k. Only)

    Chapter 6 Using extension telephones Inadvisable connection of extension sockets (Fig. 1.) (U.K. only) Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine. While the simplest arrangement is a straightforward parallel connection, there are some problems with this.

  • Page 47: Using Remote Codes

    Telephone and external devices Using remote codes Press a or b to choose On (or Off). Press OK. Enter the new Remote Activation Code. Remote Activation Code Press OK. If you answer a fax call on an extension or external telephone, you can tell your machine Enter the new Remote Deactivation to receive it by dialling the Remote Activation Code.

  • Page 48: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Speed Dialling Load your document. Manual dialling Press (Address Book). Load your document. You can also choose Address Book by pressing (FAX). Press (FAX). Press a or b to choose Search. Press all of the digits of the fax number. Press OK.

  • Page 49: Fax Redial

    Dialling and storing numbers Additional Dialling Fax Redial Operations If you are sending a fax automatically and the line is busy, the machine will redial up to three times at five minute intervals. Outgoing Call history Redial only works if you dialled from the control panel.

  • Page 50: Caller Id History

    Chapter 7 Caller ID history Do one of the following:  To send a fax, press a or b to choose This feature requires the Caller ID subscriber Send a fax. service offered by many local telephone Press OK. companies. (See Caller ID (U.K. and Ireland only) on page 32.) Press Mono Start or Colour Start.

  • Page 51: Storing Numbers

    Dialling and storing numbers Storing numbers Do one of the following:  Enter the name (up to 16 characters) using the dial pad. You can set up your machine to do the following types of easy dialling: Speed Dial Press OK. and Groups for broadcasting faxes.

  • Page 52: Changing Or Deleting Speed Dial Names Or Numbers

    Chapter 7 Changing or deleting Speed If you want to change the fax or telephone number, press a or b to Dial names or numbers choose Fax/Tel, then press OK and enter the new fax or telephone number You can change or delete a Speed Dial name using the dial pad (up to 20 digits).

  • Page 53: Making Copies

    Making copies How to copy Stop copying To stop copying, press Stop/Exit. The following steps show the basic copy operation. Do one of the following to load your document:  Place the document face down in the ADF. (See Using the ADF on page 21.) ...

  • Page 54: Copy Options

    Paper Size Press OK. (Advanced User’s Guide) Press a or b to choose Plain Paper, For information about changing the following copy settings, see Advanced User’s Guide: Inkjet Paper, Brother BP71, Other Glossy or Transparency. Copy options. Press OK.  Quality If you do not want to change additional ...

  • Page 55: How To Print From A Computer

    To print from a computer, you must install the printer driver. (For more information, see Software and Network User’s Guide.) Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) From your application, choose the Print command.

  • Page 56: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work.

  • Page 57: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click...
  • Page 58 Chapter 10 Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
  • Page 59 How to scan to a computer Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 60: How To Change The Machine's Scan Mode Settings For Pdf Scanning

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model drop-down list.
  • Page 61 How to scan to a computer Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

  • Page 62: How To Scan A Document As A Pdf File Using The Control Panel

    Chapter 10 How to scan a document as a PDF file using the control panel Load your document. (See How to load documents on page 21.) Press (SCAN). Press a or b to select the Scan to File option. Press OK. If the machine is connected to a network, press a or b to select the PC Name.

  • Page 63: A Routine Maintenance

    Your machine is equipped with an ink dot optimum performance and reliability when counter. The ink dot counter monitors the used with Brother Original ink cartridges. level of ink in each of the four cartridges. Brother cannot guarantee this optimum...
  • Page 64 Press the lock release lever as shown to Turn the green release lever on the release the cartridge indicated on the orange protective packing (1) LCD. Remove the cartridge from the counterclockwise until it releases the machine. vacuum seal. Then remove the orange protective packing as shown.
  • Page 65 Brother Original cartridge and that it is installed correctly. Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.

  • Page 66: Cleaning And Checking The Machine

    Cleaning and checking In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free the machine cloth moistened with a non-flammable glass cleaner. Cleaning the scanner glass Unplug the machine from the electrical socket. Lift the document cover (1).

  • Page 67: Cleaning The Print Head

    Clean the print head if you get a horizontal improved contact Brother customer line in the text or graphics, or blank text on service or your local Brother dealer. your printed pages. You can clean Black only; Yellow, Cyan, and Magenta at once; or all •...

  • Page 68: Checking The Print Alignment

    Brother Original replacement ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer. IMPORTANT DO NOT touch the print head. Touching...

  • Page 69: Setting The Date And Time

    Routine maintenance Setting the date and Press Mono Start or Colour Start. The machine starts printing the time Alignment Check Sheet. The LCD shows the date and time. If it is not current, follow these instructions to re-enter it. You can add the date and time to each fax you send by setting your Station ID.

  • Page 70: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 71 Troubleshooting Scanning problems:  Scanning Difficulties on page 90 Software and Network problems:  Software Difficulties on page 90  Network Difficulties on page 90...

  • Page 72: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...

  • Page 73: Cannot Detect

    (See Replacing the ink cartridges on page 55.) An ink cartridge is not installed correctly. If you are using non Brother Original Replace the cartridge with a Brother ink, the machine may not detect the Original ink cartridge. If the error ink cartridge.

  • Page 74: Ink Absorber Full

    Ink Absorber Full is full. These components are will need to be replaced. Contact periodic maintenance items that may Brother Customer Service or your require replacement after a period of local Brother Authorised Service time to ensure optimum performance Centre to have your machine from your Brother machine.

  • Page 75: Ink Low

    Troubleshooting Error Message Cause Action One or more of the ink cartridges are Order a new ink cartridge. You can Ink low near the end of their life. If one of the continue printing until the LCD shows colour ink cartridges is near the end Cannot Print.

  • Page 76: Not Registered

    Error Message Cause Action The machine is out of paper or paper Do one of the following: No Paper Fed is not correctly loaded in the paper  Refill the paper in the paper tray, tray. and then press Mono Start or Colour Start.
  • Page 77 Troubleshooting Error Message Cause Action The machine's memory is full. If a fax-sending or copy operation Out of Memory is in process:  Press Stop/Exit and wait until the other operations that are in process finish, and then try again. ...
  • Page 78 Error Message Cause Action The paper is jammed in the machine. Remove the jammed paper by Paper Jam [Rear] following the steps in Printer jam or paper jam on page 75. Make sure the paper length guide is set to the correct paper size. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

  • Page 79: Wrong Paper Size

    Troubleshooting Error Message Cause Action The Paper Size setting does not 1 Check that the paper size you Wrong Paper Size match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray.

  • Page 80: Error Animations

    (See Quick Setup Guide: Enter personal information ® (Station ID).) (Windows Click (Brother Utilities), and then Press Stop/Exit to temporarily interrupt the error. click the drop-down list and select your model name (if not already selected). Press Menu.

  • Page 81: Document Jam

    Troubleshooting Document jam Make sure you have set PC-Fax Receive on the machine. (See Advanced User’s Guide: PC-Fax Documents can jam in the ADF unit if they are ® Receive (Windows not inserted or fed correctly, or if they are too If faxes are in the machine’s memory long.
  • Page 82 Document is jammed inside the ADF Removing small documents jammed unit in the ADF Take any paper that is not jammed out Lift the Document Cover. of the ADF. Insert a piece of stiff paper, such as Lift the Document Cover. cardstock, into the ADF to push any small paper scraps through.

  • Page 83: Printer Jam Or Paper Jam

    Troubleshooting Printer jam or paper jam Pull the two green levers inside the machine towards you to remove the jammed paper. Locate and remove the jammed paper by following these steps. Unplug the machine from the electrical socket. IMPORTANT After 24 hours of a power failure, the faxes stored in the memory will be lost.
  • Page 84 Lift the Jam Clear Flap, and remove the Open the Jam Clear Cover (1) at the jammed paper. back of the machine. Pull the jammed paper out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper.
  • Page 85 Troubleshooting Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. it.
  • Page 86 Put the paper tray firmly back in the Re-connect the power cord. machine. NOTE If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 79.) Lift the scanner cover (1) to release the lock.
  • Page 87 Troubleshooting Additional paper jam clear operations Load one sheet of thick A4 or Letter sized paper, such as glossy paper, deep Unplug the machine from the electrical into the machine as shown in the socket. illustration. Pull the paper tray (1) completely out of the machine.
  • Page 88 If the thick paper is pushing any jammed Lift the scanner cover (1) to release the paper out, remove the jammed paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION IMPORTANT DO NOT touch the encoder strip (1).

  • Page 89: Printing Difficulties

    • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 90 Printing Difficulties (continued) Difficulty Suggestions No printout. The document will not print if the old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can (continued) be found in the following way: ®...

  • Page 91: Print Quality Difficulties

     The ink cartridge may not have been stored correctly before use. Make sure you are using Brother Original Innobella™ ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.

  • Page 92: Paper Handling Difficulties

    (See Advanced User’s Guide: Cleaning the paper pick-up rollers.) Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package...
  • Page 93 Troubleshooting Paper Handling Difficulties (continued) Difficulties Suggestions Machine feeds multiple pages. Do the following: (See Loading paper and other print media on page 11.)  Make sure the paper is loaded correctly in the paper tray.  Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray.

  • Page 94: Printing Received Faxes

    Printing Received Faxes Difficulty Suggestions  Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the Horizontal streaks  telephone line.

  • Page 95: Receiving Faxes

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.

  • Page 96: Sending Faxes

    Set your Brother machine’s Receive Mode to External TAD. (See Choose the Receive Mode on page 27.) Make sure your Brother machine’s Fax Detect feature is set to On. Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone.

  • Page 97: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 98: Scanning Difficulties

    Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click ® starting to scan. (Windows Scan Settings, Select to choose the Brother TWAIN/WIA driver.
  • Page 99 It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.

  • Page 100: Dial Tone Detection

    Press Stop/Exit. problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).  Normal sets the modem speed at 14,400 bps.

  • Page 101: Machine Information

    Press a or b to choose Version. Press OK. 4 All Settings Your machine’s firmware version will You can restore all settings to the factory appear on the LCD. default. Press Stop/Exit. Brother strongly recommends performing this procedure before handing over or disposing of the machine.

  • Page 102: How To Reset The Machine

    How to reset the machine Press Menu. Press a or b to choose Initial Setup. Press OK. Press a or b to choose Reset. Press OK. Press a or b to choose the type of reset (Machine Reset, Network, Address&Fax or All Settings) you want.

  • Page 103: C Settings And Features Tables

    Settings and features tables Using the Settings tables Your machine is easy to set up and operate. All you have to do is press the Menu keys to choose the settings and options you want to set as they are displayed on the screen. We have created step-by-step Settings Tables so you can see all the available choices for each setting and feature...

  • Page 104: Menu Table

    1Min 2Mins* 5Mins — Sets the type of paper in Paper Type Plain Paper* the paper tray. Inkjet Paper Brother BP71 Other Glossy Transparency — Sets the size of paper in Paper Size the paper tray. 10x15cm Letter See Advanced User’s Guide.
  • Page 105 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Adjusts the ring volume. General Setup Volume Ring (Continued) Med* High Adjusts the volume of the Beeper sounds when you press a Low* key. High Adjusts the speaker Speaker volume. Med* High You can adjust the...
  • Page 106 Level1 Level2 Level3 Options Descriptions Page Choose the Receive Setup Receive Receive Mode Fax Only* Mode that best suits your Fax/Tel needs. External TAD Manual Sets the number of rings Ring Delay before the machine answers in Fax Only or Fax/Tel mode.
  • Page 107 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — Stores Speed Dial Setup AddressBook Set Speed Dial numbers, so you can dial (Continued) by pressing only a few keys (and Start). — You can set up Group Setup Groups numbers for broadcasting.
  • Page 108 IP address from the link-local address range. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 109 Address settings. — Port — User Name — Password See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 110 — Restores all network settings to the factory default. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 111 Settings and features tables Menu ( ) (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports XMIT Verify reports. — Address Book Alphabetical Order Numerical Order — — Fax Journal — — User Settings —...
  • Page 112 Level1 Level2 Level3 Options Descriptions Page Resets all the machine’s Initial Setup Reset Machine Reset settings that you have (Continued) changed, such as the date and time, telephone line type and Ring Delay. Resets the print server Network back to its factory default settings, such as the password and IP address information.
  • Page 113 Settings and features tables FAX ( Level1 Level2 Level3 Options Descriptions Page — — Sets the resolution for Fax Resolution Standard* outgoing faxes. Fine S.Fine Photo — — Changes the brightness Contrast Auto* of faxes you send. Light Dark — You can dial by pressing Address Book Search...
  • Page 114 Level1 Level2 Level3 Options Descriptions Page — — — You can save your fax Set New Default settings. — — — You can restore all Factory Reset settings back to the factory default. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
  • Page 115 Settings and features tables SCAN ( Level1 Level2 Level3 Options Descriptions Page — If you want to use the Scan to File Set with Panel control panel to change (Set with PC)* the machine’s settings, choose On. The settings below will appear when On is selected in Set with Panel. —...
  • Page 116 Level1 Level2 Level3 Options Descriptions Page Set with Panel — If you want to use the Scan to E-mail control panel to change (Set with PC)* the machine’s settings, choose On. The settings below will appear when On is selected in Set with Panel. —...
  • Page 117 Macintosh users. — You can choose the scan Scan Type Colour See Accessing type for your document. Black and White* Brother Support (Macintosh) — You can choose the scan Resolution 100dpi on page 5.) resolution for your 200dpi* document.
  • Page 118 Level1 Level2 Level3 Options Descriptions Page Set with Panel — If you want to use the Scan to Image control panel to change (Set with PC)* the machine’s settings, choose On. The settings below will appear when On is selected in Set with Panel. —...
  • Page 119 Best — — Choose the paper type Paper Type Plain Paper* that matches the paper in Inkjet Paper the tray. Brother BP71 Other Glossy Transparency — — Choose the paper size Paper Size that matches the paper in the tray.
  • Page 120 Level1 Level2 Level3 Options Descriptions Page — — You can make N in 1, 2 in Page Layout Off(1in1)* 1 ID, or Poster copies. 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster (2x1) Poster (2x2) Poster (3x3) — You can choose the 2-sided Copy 2-sided Copy Off*...

  • Page 121: Address Book

    — — Albums™ ® — — — Flickr Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk. (Address Book) Level1 Level2 Level3 Options Descriptions Page —...
  • Page 122 Redial/Pause ( Level1 Level2 Level3 Options Descriptions Page — — You can choose a number Outgoing Call Send a fax from the Outgoing Call history Add to AddressBook history and then send a fax to it, add it to the Delete Address Book, or delete —...

  • Page 123: Entering Text

    Settings and features tables Entering Text When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on the keys. The keys for 0, # and l do not have printed letters because they are used for special characters.

  • Page 124: Special Characters And Symbols

    Special characters and symbols Press l, # or 0 repeatedly until you see the special character or symbol you want. Press l (space) ! " # $ % & ' ( ) + , - . / m Press # : ;...

  • Page 125: D Specifications

    Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Piezo with 210 nozzles  1 Print Head Mono: Piezo with 210 nozzles  3 Colour: Memory Capacity 64 MB LCD (Liquid Crystal 1.8 in.

  • Page 126: Adf (Automatic Document Feeder)

    Dimension 180 mm 410 mm 374 mm 519 mm Weight 9.0 kg Noise Level Sound Pressure Operating: m = 50 dB(A) (Maximum) Sound Power Copying: d = 6.14 B(A) (Mono) d = 5.96 B(A) (Colour) Ready: d = 3.23 B(A) (Mono/Colour) 10 to 35 C Temperature Operating:...

  • Page 127: Print Media

    Specifications Print media Paper Tray Paper Input  Paper type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper Transparency  Paper size A4, Executive, Letter, A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (10  15 cm), Photo 2L (13  18 cm) and Index Card (127 ...

  • Page 128: Fax

    Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width ADF: 208 mm (A4) Scanner Glass: 204 mm (A4) Printing Width 204 mm (A4) Greyscale Monochrome: 8 bit (256 levels) Colour: 24 bit (8 bit per colour/ 256 levels) Resolution Standard 203 ...

  • Page 129: Copy

    Specifications Copy Colour/Monochrome Yes/Yes Copy Width 204 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  2400 dpi Resolution 2-sided  Paper type: Plain paper  Paper size: A4, Letter, A5 When copying on A4 size paper.

  • Page 130: Scanner

    ® Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows XP, Windows Vista , Windows 7 and ® 8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility). Windows...

  • Page 131: Printer

    Plain paper  Paper size: A4, Letter, A5, Executive Print Speed When the Borderless feature is set to On. See Paper type and size for each operation on page 20. When printing on A4 size paper. For detailed specifications visit http://www.brother.com/.

  • Page 132: Interfaces

    Interfaces A USB 2.0 interface cable that is no longer than 2 m. Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 133: Network

    See Computer requirements on page 126. ® (Windows ) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. (Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.

  • Page 134: Computer Requirements

    OS X v10.8.x Scanning Conditions: For the latest driver updates, visit us at For WIA, 1200  1200 resolution. Brother Scanner http://solutions.brother.com/. Utility enables to enhance up to 19200  19200 dpi. All trademarks, brand and product names are the Third party USB ports are not supported.

  • Page 135: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...

  • Page 136: Index

    Fax Detect ..........31 Absorber NearFull ........ 64 B&W Print Only ........64 Cannot Detect ........65 Cannot Print ......... 65 Brother Comm. Error ......... 65 CreativeCenter ........4 Cover is Open ........65 Data Remaining ........65 Document Jam ........66 Ink Absorber Full ........
  • Page 137 Fax codes Jams changing ..........39 document ..........73 Remote Activation Code ..31 paper ............ 75 Remote Deactivation Code .... 37 using .............39 Fax Detect ..........31 LCD (Liquid Crystal Display) ....95 Fax, from PC Brightness ..........10 See Software and Network User’s Guide. Fax, stand-alone receiving ..........27 difficulties ........
  • Page 138 Presto! PageManager Telephone line See Software and Network User’s Guide. connections .......... 36 Also see Help in the Presto! PageManager difficulties ..........86 application. interference / VoIP ........ 92 Print multi-line (PBX) ........36 difficulties ..........81 type ............33 paper jams ..........75 Text, entering ........
  • Page 139 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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