Troubleshooting; Identifying Your Problem - Brother MFC-J470DW Basic User's Manual

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.

 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 LCD Messages
(See Error and maintenance messages on page 64.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
 Printing Difficulties on page 81
 Print Quality Difficulties on page 83
 Paper Handling Difficulties on page 84
 Printing Received Faxes on page 86
Telephone and Fax problems:
 Telephone Line or Connections on page 86
 Handling Incoming Calls on page 89
Receiving Faxes on page 87

 Sending Faxes on page 88
Copying problems:
 Copying Difficulties on page 89
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