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Help in Case of Errors
13
Help in Case of Errors
This chapter provides assistance if you are not able to open
the user interface of your FRITZ!Boxor are having problems
with the WLAN connection.
For more comprehensive help, see the AVM knowledge data-
base in the Internet, which can be accessed at the following
address:
www.avm.de/en/service/FAQs
13.1
The User Interface Does Not Open
If an error message is returned when you open the FRITZ!Box
user interface, this can have various causes. Check the
causes listed below and attempt to resolve the error.
Restarting the FRITZ!Box
The user interface cannot be opened or does not react.
Possible cause
Inconsistencies within the FRITZ!Box.
Remedy
1.
2.
3.
4.
Restart the FRITZ!Box.
Remove the power cable from the outlet.
Wait about five seconds before reconnecting to the pow-
er supply.
To make sure that the FRITZ!Box has finished restarting,
wait until the "Power/Cable" LED lights up and stops
flashing and, if you have switched on WLAN, the "WLAN"
LED remains lit up as well. This ensures that the
FRITZ!Box restart has been completed.
Try again to open the FRITZ!Box user interface by enter-
ing
fritz.box
in the address field.
81
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