AVM FRITZ!Box 3270 Installation, Configuration And Operation
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AVM FRITZ!Box 3270 Installation, Configuration And Operation

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Summary of Contents for AVM FRITZ!Box 3270

  • Page 1 FRITZ!Box Installation, Configuration and Operation...

  • Page 2: Table Of Contents

    Table of Contents Symbols and Highlighting ......6 Getting to Know Your FRITZ!Box ....7 The FRITZ!Box at a Glance .
  • Page 3 Firmware Update: Updating the FRITZ!Box Software . . 32 The FRITZ!Box as an Internet Router ....33 Child Protection: Restricting Internet Access ....Port Forwarding: Making Computers Accessible from the Internet.
  • Page 4 Manufacturer’s Warranty ....... . . AVM Products for the FRITZ!Box ....102 Legal Notice.
  • Page 5 Drilling Template ......110 Glossary........112 Index .

  • Page 6: Symbols And Highlighting

    Symbols and Highlighting Symbols and emphasized text are used to mark certain information in this manual. Symbols This symbol designates hints and tips that are useful in oper- ating your product. This symbol indicates important instructions that must be observed to avoid malfunctions. Highlighting Highlighting Function...

  • Page 7: Getting To Know Your Fritz!Box

    FRITZ!Box. If no WLAN de- vice is integrated in your computer, you can install an external WLAN adapter like a FRITZ!WLAN USB Stick by AVM (see also AVM Products for the FRITZ!Box from page 102).
  • Page 8 The FRITZ!Box at a Glance Switchboard in the Home Network The FRITZ!Box connects your computers and other network devices not only with the Internet, but also with each other. The connected network devices constitute the home network of the FRITZ!Box and can exchange data among each other. You connect computers and other network devices with the FRITZ!Box either wirelessly via WLAN or using a network ca- ble.

  • Page 9: Ports And Interfaces

    Ports and Interfaces Ports and Interfaces WLAN USB 2.0 USB 2.0 4 x LAN 4 x LAN 2.4 GHz/5 GHz For DSL without Printer, Computer, game console, Notebook, computer, smartphone, a telephone line storage media network video/TV streaming Possibilities for connecting the FRITZ!Box •...

  • Page 10: Buttons

    Buttons Buttons The FRITZ!Box has two buttons on the upper side of the hous- ing. FRITZ!Box buttons WLAN Button With the “WLAN” button you can turn the WLAN function on and off and connect wireless devices with the FRITZ!Box by WPS.

  • Page 11: Leds

    LEDs LEDs Five LEDs are built into the top of the FRITZ!Box 3270, which flash or light up to display various connection statuses and events. Condition Meaning Device has electrical power and the DSL line is ready Power • for operation...

  • Page 12: Before You Connect The Fritz!Box

    • Please see the security and handling instructions in the section Security and Handling on page Contents of the FRITZ!Box Package • FRITZ!Box 3270 • one power supply unit • one network cable • one DSL cable •...

  • Page 13: Security And Handling

    Before installing and using the FRITZ!Box, please read the fol- lowing security and handling instructions. Safety Instructions When working with the FRITZ!Box 3270, be sure to observe the following security instructions in order to protect yourself and the FRITZ!Box from harm.
  • Page 14 Security and Handling • Disconnect the FRITZ!Box from the power supply and from the DSL or VDSL line during electrical storms. • Never let liquids get inside the FRITZ!Box. Otherwise, electric shocks or short circuits may result. • The FRITZ!Box is intended for indoor use only. •...

  • Page 15: Connecting The Fritz!Box

    Connecting the FRITZ!Box Connecting the FRITZ!Box • Connect the FRITZ!Box to the power supply. • Connect the FRITZ!Box to your Internet connection. This chapter tells you how. Before you connect the FRITZ!Box, note the additional in- structions in the section Security and Handling on page Connecting to Electrical Power Connecting to the power supply...

  • Page 16: Connecting To The Internet

    Connecting with a Cable Connection With an additional cable modem you can also use your FRITZ!Box 3270 on a cable connection. Use a network cable. Connect one end of the network cable to the LAN (Ether- net) port on the cable modem.

  • Page 17: Connecting The Computer To The Fritz!Box

    Connecting the Computer to the FRITZ!Box Connecting the Computer to the FRITZ!Box Connect one or several computers to the FRITZ!Box. Connecting Computers to the LAN Port Connecting a computer to a LAN port on the FRITZ!Box Set aside the network cable (yellow) from the FRITZ!Box package.
  • Page 18 Connecting Computers to the LAN Port Connecting More Computers to the LAN Ports Additional cables are required to connect further computers. In purchasing a LAN cable, note the instructions in the sec- tion Network Cable on page One computer can be connected to each network port of the FRITZ!Box.

  • Page 19: Connecting Computers Wirelessly Over Wlan

    WLAN Base Station from page Establishing a WLAN Connection with AVM Stick & Surf If you use a FRITZ!WLAN USB Stick from AVM as the WLAN de- vice, you can use AVM Stick & Surf to establish a secure WLAN connection quickly and conveniently.
  • Page 20 As soon as the WLAN connection has been established the computer is connected to the FRITZ!Box. See the AVM FRITZ!WLAN USB Stick manual for details. Establishing a WLAN Connection Using WPS The FRITZ!Box supports WPS (Wi-Fi Protected Setup). WLAN devices that also support WPS can be connected with your FRITZ!Box securely using this method.
  • Page 21 Connecting Computers Wirelessly over WLAN Push for approx. 6 seconds As soon as the “WLAN” LED begins flashing, enable the WPS function on the other WLAN device, either by press- ing a button or in the device’s user interface (depending on the device).
  • Page 22 Connecting Computers Wirelessly over WLAN The FRITZ!Box Specifies the PIN Open the FRITZ!Box user interface. Select the “WLAN / Security” menu. Go to the “WPS Quick Connection”page. Enable the setting “WPS enabled”. Select the option “PIN method (WPS-PIN), the FRITZ!Box specifies the PIN”.
  • Page 23 Connecting Computers Wirelessly over WLAN Transferring the WLAN Security Settings Manually The WLAN security settings for WLAN devices can also be transferred manually. Manual transfer is unavoidable if a WLAN device does not support any methods for transferring the security settings automatically. For manual transfer the WLAN security settings have to be en- tered in the WLAN software.
  • Page 24 Connecting Computers Wirelessly over WLAN Enter the following values for the connection between the FRITZ!Box and the WLAN device: SSID (name of the FRITZ!Box 3270 WLAN radio net- work) Encryption method WPA (TKIP) or WPA2 (AES-CCMP) Encryption WPA PSK or WPA2 PSK (AES)

  • Page 25: The Fritz!Box User Interface

    The FRITZ!Box User Interface The FRITZ!Box User Interface The FRITZ!Box has a user interface you can open in a web browser on your computer. In the user interface you can set up the FRITZ!Box, enable or disable functions and receive information on the FRITZ!Box and on your con- nections.

  • Page 26: Protecting The User Interface With A Password

    Protecting the User Interface with a Password Protecting the User Interface with a Password You can protect the user interface of the FRITZ!Box with a password. The password will be requested every time the user interface is opened. This protects the settings of your FRITZ!Box from unauthorized access.

  • Page 27: Saving The Fritz!Box Settings

    Saving the FRITZ!Box Settings Saving the FRITZ!Box Settings All of the settings you configure in your FRITZ!Box can be saved in a backup file on your computer. With this backup file you can restore your settings to the FRITZ!Box at any time or load your settings to another FRITZ!Box.

  • Page 28: Configuring An Internet Connection In The Fritz!Box

    Configuring an Internet Connection in the FRITZ!Box Configuring an Internet Connection in the FRITZ!Box Once you have connected the FRITZ!Box to your Internet connection, you must configure the Internet connection in the FRITZ!Box user in- terface so that the FRITZ!Box can establish the connection to your Internet Service Provider and connect to the Internet.

  • Page 29: Changing The Annex Setting Of The Fritz!Box

    Changing the Annex Setting of the FRITZ!Box Configuring the Internet Connection Without the Wizard You can also set up the Internet connection without the Wiz- ard. Choose this method if the FRITZ!Box is connected to a DSL modem or a DSL router, or integrated into an existing net- work.

  • Page 30: Configuring The Internet Connection For Cable

    Configuring the Internet Connection for Cable With an additional cable modem you can also use your FRITZ!Box 3270 on a cable connection. Then the Internet con- nection is established and controlled by the FRITZ!Box itself, so that in this operating mode, too, all FRITZ!Box functions (like Internet telephony, firewall) are available without restric- tion.

  • Page 31: Surfing The Net

    FRITZ!Box, you can surf the Internet with any computer con- nected to the FRITZ!Box. Start a web browser on your computer. Enter in the address field the URL of the web page you would like to visit, for instance www.avm.de/en. The requested Internet page is opened and displayed.

  • Page 32: Firmware Update: Updating The Fritz!Box Software

    Firmware Update: Updating the FRITZ!Box Software Firmware Update: Updating the FRITZ!Box Software AVM provides free updates of the firmware for the FRITZ!Box. The firm- ware is the software stored in the FRITZ!Box that controls all of the FRITZ!Box functions. Firmware updates contain further developments of existing FRITZ!Box functions and often also introduce new functions for your FRITZ!Box.

  • Page 33: The Fritz!Box As An Internet Router

    The FRITZ!Box as an Internet Router The FRITZ!Box as an Internet Router The FRITZ!Box connects computers in your home network with the In- ternet. This chapter explains the possibilities offered by using the FRITZ!Box as an Internet router and how to take advantage of them. Child Protection: Restricting Internet Access The child protection feature allows you to define access rules to the Internet for individual computers or Windows users.

  • Page 34: Port Forwarding: Making Computers Accessible From The Internet

    Port Forwarding: Making Computers Accessible from the Internet Setting Up Child Protection in the FRITZ!Box The child protection feature is available only if you have set up the Internet connection in the FRITZ!Box and established an Internet connection. Child protection is not available if you have configured the FRITZ!Box as a DSL modem or IP client.

  • Page 35: Dynamic Dns: Name Instead Of Ip Address

    Dynamic DNS: Name Instead of IP Address Address for Accessing the FRITZ!Box If you have enabled the ports for forwarding in the FRITZ!Box, other users can access your computer at the IP address as- signed to your FRITZ!Box by the Internet Service Provider. This is a public IP address.

  • Page 36: Remote Access Over Https

    Remote Access over HTTPS Setting Up Dynamic DNS in the FRITZ!Box Open the FRITZ!Box user interface (see page 25). Make sure that the expert mode is enabled in the “Sys- tem / Expert Mode” menu. Select the “Internet / Permit Access” menu. Select the “Dynamic DNS”...
  • Page 37 Prioritization: Right of Way for Internet Access Categories for Prioritization There are three categories for prioritization: “Real-time appli- cations”, “Prioritized applications” and “Background appli- cations”. The categories are explained below. Network applications and network devices are assigned to the categories using rules. Real-time Applications This category is suitable for applications with high demands on transmission speed and reaction times (for example, IPTV...
  • Page 38 Prioritization: Right of Way for Internet Access • If multiple network applications are assigned to the “Pri- oritized applications” category, then they must share the available capacity. Background Applications This category is suitable for applications that do not require any high transmission speed and which are not time-critical (for example, peer-to-peer services or automatic updates).

  • Page 39: Vpn: Remote Access To The Home Network

    • The configuration files for the VPN connections are creat- ed using a separate program. The program is provided free of charge and can be downloaded from the AVM web site. • A free VPN client for individual computers can also be downloaded from the AVM web site.
  • Page 40 • The “FRITZ!VPN” VPN Client AVM offers the “FRITZ!VPN” software as a VPN client. Both the Wizard and the client can be downloaded free of charge from the VPN Service Portal on the AVM web site: www.avm.de/en/vpn...

  • Page 41: Dnssec: Security For Dns Queries

    Internet by entering URLs in the address line of his brows- er. A URL is the name of a web site that is easy to remember, such as avm.de/en. Every query is sent to the DNS server first. The DNS server resolves the URL into the corresponding IP address.

  • Page 42: Ipv6: The New Internet Protocol

    IPv6: The New Internet Protocol IPv6: The New Internet Protocol IPv6 stands for Internet protocol version 6 and is the succes- sor to IPv4. The FRITZ!Box supports the new IPv6 web protocol and can al- ready establish IPv6 connections today: •...
  • Page 43 IPv6: The New Internet Protocol Setting Up IPv6 in the FRITZ!Box Open the FRITZ!Box user interface. Enable the expert settings in the “System / Expert Mode” menu. Then select the “Internet / Account Information” menu. Select the “IPv6” page and set up IPv6 in the FRITZ!Box. Consult the Online Help of the FRITZ!Box user interface for more information.

  • Page 44: The Fritz!Box As A Wlan Base Station

    Wireless Network Name (SSID) In the factory settings of the FRITZ!Box, the name of the wire- less network (SSID) is set to “FRITZ!Box 3270”. It may occur that an additional device with the same FRITZ!Box network name is located in the vicinity of your FRITZ!Box.

  • Page 45: Setting Up Night Service For Wlan

    Setting Up Night Service for WLAN Guest Access Properties • The guest radio network is a separate radio network with its own name (SSID). It is independent of the wireless network of the FRITZ!Box that integrates computers in the home network. •...
  • Page 46 Setting Up Night Service for WLAN Switching Night Service for WLAN On and Off Open the FRITZ!Box user interface (see page 25). Select the “System / Night Service” menu. Enable the “Use schedule for WLAN radio network” op- tion. Enable or disable the option “The radio network cannot be switched off until no more WLAN devices are active”.

  • Page 47: Increasing The Range Of The Wlan Connection

    48). Using the FRITZ!WLAN Repeater With the FRITZ!WLAN Repeater N/G from AVM you can extend the range of your WLAN radio network quickly and easily, for instance to overcome structural conditions that are character- ized by thick materials and heavy shielding. The FRITZ!WLAN...
  • Page 48 Increasing the Range of the WLAN Connection Setting Up a WDS To use WDS (Wireless Distribution System) to increase the range of your WLAN radio network, you need another WLAN base station in addition to the FRITZ!Box. This can be a sec- ond FRITZ!Box or any other WLAN base station that supports WDS.

  • Page 49: Wlan Standards

    WDS repeaters must be secured using the same encryption (e.g. WPA/WPA2). Note that the WPA2 en- cryption method is available only when your network consists of AVM devices, since in the WLAN standard only WEP encryption has been specified for WDS con- nections.
  • Page 50 WLAN Standards Standards for the Throughput Rate Data Throughput The throughputs listed differentiate between gross and net transmission rates. The net speed describes the transmission rate of the user data. The FRITZ!Box supports your choice of the standards IEEE 802.11a, IEEE 802.11b, IEEE 802.11g and IEEE 802.11n. WLAN devices based on one or more of the standards listed can be used for WLAN connections with the FRITZ!Box.
  • Page 51 WLAN Standards IEEE 802.11n This standard allows for high throughput rates and ranges. The FRITZ!Box supports 802.11n in the 2.4-GHz frequency band, or, if desired, also in the 5-GHz frequency band. Modu- lation processes and antenna techniques like MIMO (Multiple Input, Multiple Output) use whichever frequency band is available more effectively than the older standards.
  • Page 52 WLAN Standards Make a note of which standards the WLAN devices in your network are compatible with and then adjust the FRITZ!Box settings according to the following information: • Your radio network integrates only WLAN devices that are compatible with one or both of the following stan- dards: 802.11n 802.11g...
  • Page 53 WLAN Standards • Your radio network integrates only WLAN devices that are compatible with one or both of the following stan- dards: 802.11n 802.11a Set the following mode in the FRITZ!Box: Mode: 802.11n+a The 5-GHz frequency band will be used. The Standard for Security IEEE 802.11i The WPA2 security mechanism is defined in the IEEE 802.11i...

  • Page 54: Frequency Ranges

    Frequency Ranges Frequency Ranges WLAN uses the frequency ranges at 2.4 GHz and 5 GHz as its transmission range. With the FRITZ!Box you can establish WLAN connections in ei- ther the 2.4-GHz or the 5-GHz frequency range. 2.4-GHz Frequency Band In the 2.4-GHz frequency band WLAN works in the same range as Bluetooth, microwave devices and various other devices like radio-controlled toys, garage-door openers and video...
  • Page 55 Frequency Ranges baby monitors, microwave ovens). Should problems with in- terference persist despite this function, try to identify the source of interference and switch it off manually. Additional tips on interference in the WLAN radio network are presented in the section Ruling Out Interference Caused by Other Wireless Networks from page 5-GHz Frequency Band...
  • Page 56 Frequency Ranges channels already being used by other WLANs in the vicinity, the FRITZ!Box automatically switches temporarily to a chan- nel with 20 MHz bandwidth. Greater bandwidth provides for higher data throughput: Bandwidth (MHz) Maximum Data Throughput (Mbit/s) Increasing bandwidths also increases the probability of inter- ference by wireless networks in the vicinity.
  • Page 57 Frequency Ranges Allocation of the WLAN Channels in the 5-GHz Range Channel Frequency (GHz) Channel Frequency (GHz) 5.18 5.54 5.20 5.56 5.22 5.58 5.24 5.60 5.26 5.62 5.28 5.64 5.30 5.66 5.32 5.68 5.50 5.70 (20 MHz band- width only) 5.52...

  • Page 58: The Fritz!Box Home Network

    The FRITZ!Box Home Network The FRITZ!Box Home Network The FRITZ!Box connects your network devices, USB devices and stor- age devices in what we call a FRITZ!Box home network. In the home network the FRITZ!Box makes data like images, music and videos available to all connected users and allows them to share a printer.
  • Page 59 The FRITZ!Box Home Network For more information about how to access the memory in your FRITZ!Box home network safely and conveniently, see the chapter Accessing USB Memory from page...

  • Page 60: Network Devices In The Fritz!Box Home Network

    Network Devices in the FRITZ!Box Home Network Network Devices in the FRITZ!Box Home Network All network devices connected with the FRITZ!Box comprise a network. Network devices include, for instance, computers, game consoles and smartphones. The devices can be connected with the FRITZ!Box by ca- ble or wirelessly.
  • Page 61 Network Settings in the FRITZ!Box For each user and each network device, you find an entry in the network overview. The columns have the following mean- ings: Icon Each name is preceded by a green LED if the de- vice is actively connected with the FRITZ!Box, but currently not using the Internet connection.
  • Page 62 Network Settings in the FRITZ!Box Starting the Computer – Wake on LAN The editing mode for network devices that are connected with the FRITZ!Box via a network (LAN) port includes the “Start Computer” button. Use this button to start computers that support wake on LAN.
  • Page 63 Network Settings in the FRITZ!Box IP Address in the FRITZ!Box Upon delivery the FRITZ!Box is assigned the following IP ad- dress: 192.168.178.1 If you would like to change the IP address, please read through the following sections. When Does It Make Sense to Change the IP Address? You should change the IP address of the FRITZ!Box if the fol- lowing apply to your network: •...
  • Page 64 Network Settings in the FRITZ!Box Every time the operating system on a computer connected with FRITZ!Box is started, the DHCP server assigns it an IP ad- dress from the IP address range of the DHCP server. Only one DHCP server may be active within any network. Assigning the IP addresses via the DHCP server ensures that all of the computers connected with the FRITZ!Box are located in the same IP network.
  • Page 65 Network Settings in the FRITZ!Box In the case of the preset IP address of the FRITZ!Box, the fol- lowing IP addresses are available for assignment to the com- puters: 192.168.178.2 - 192.168.178.254 Here too: each IP address can be assigned only once. Changing Network Settings In order to change the network settings of the FRITZ!Box, the Expert Mode must be enabled in the user interface:...

  • Page 66: Obtaining An Ip Address Automatically

    Obtaining an IP Address Automatically Here is how to change the UPnP settings: Open the FRITZ!Box user interface (see page 25). Make sure that the expert mode is enabled in the “Sys- tem / Expert Mode” menu. Configure the UPnP settings in the “Home Network / Net- work”...
  • Page 67 Obtaining an IP Address Automatically Properties of the Internet protocol (TCP/IP) Confirm your selection by clicking “OK”. Repeat steps 5 through 7 for the “Internet Protocol Version 6 (TCP/IPv6)” as well. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Windows Vista Click the “Start”...
  • Page 68 Obtaining an IP Address Automatically On the “General” tab, enable the options “Obtain an IP address automatically” and “Obtain DNS server address automatically”. Properties of the Internet protocol (TCP/IP) Confirm your selection by clicking “OK”. If necessary, repeat steps 5 through 7 for the “Internet Protocol Version 6 (TCP/IPv6)”...
  • Page 69 Obtaining an IP Address Automatically Properties of the Internet protocol (TCP/IP) Confirm your selection by clicking “OK”. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Mac OS X Select the “System Preferences” in the Apple menu. In the “System Preferences”...
  • Page 70 Obtaining an IP Address Automatically Obtaining an IP Address Automatically in Linux For comprehensive information and tips on the topic of net- work settings in Linux, see, for example: http://www.tldp.org/HOWTO/NET3-4-HOWTO-5.html...

  • Page 71: Usb Devices In The Fritz!Box Home Network

    USB Devices in the FRITZ!Box Home Network USB Devices in the FRITZ!Box Home Network The FRITZ!Box has a USB port to which you can connect various USB devices. All network devices in the FRITZ!Box home network can use these USB devices jointly and simultaneously. This chapter describes how to share a printer in the network, which USB devices can be used in your FRITZ!Box home network, and how to use these devices safely.

  • Page 72: Using Usb Devices Safely

    • You can connect a USB stick from the FRITZ!WLAN USB Stick series by AVM to conveniently establish secure WLAN connections using AVM Stick & Surf (see: Establishing a WLAN Connection with AVM Stick & Surf on page 19). 12.3...

  • Page 73: Sharing A Usb Printer

    Sharing a USB Printer • For access to media data like music, images and videos available on the memory or on storage media of the FRITZ!Box you can enable the FRITZ!Box media server. Suitable playback devices like TV sets, web radios, smartphones and the Windows Media Player can then call up the data for streaming from the media server.
  • Page 74 Sharing a USB Printer Using a USB Printer with FRITZ!Box USB Remote Connection Configure the USB printer on the FRITZ!Box with the FRITZ!Box USB remote connection if • the USB printer is an all-in-one device (fax/printer/scan- ner) and the entire range of functions is to be used. •...
  • Page 75 Sharing a USB Printer Setting Up a USB Printer in Windows 7, Vista and XP Click “Start / Control Panel” and select the printer cate- gory of your operating system: – “Devices and Printers” (Windows 7) – “Printers” (Windows Vista) –...
  • Page 76 Sharing a USB Printer Setting Up a USB Printer in Mac OS 10.5 Click in the dock on “System settings”. Click “Print & Fax”. Click the “+” sign. Click “IP Printer”. In the “Protocol” drop-down list, select the entry “HP Jet Direct –...
  • Page 77 Sharing a USB Printer Configuring a USB Printer with FRITZ!Box USB Remote Connection If you are using an all-in-one device or would like to use the convenience features of a USB printer connected to the FRITZ!Box, we recommend installing the FRITZ!Box USB re- mote connection software.
  • Page 78 Sharing a USB Printer Enabling the FRITZ!Box USB Remote Connection Open the FRITZ!Box user interface. Click “Expert Mode” and enable the expert settings. Click “Home Network / USB Devices / USB Remote Con- nection”. Enable the USB remote connection for printers and se- lect the option “printers (including all-in-one printers)”.

  • Page 79: Saving Energy With The Fritz!Box

    Saving Energy with the FRITZ!Box Saving Energy with the FRITZ!Box The FRITZ!Box combines a variety of devices in one device: VDSL and ADSL modem, WLAN router and media server. This means that you generally use much less power with the FRITZ!Box than you would with several separate devices.

  • Page 80: Saving Energy At The Lan Ports

    Saving Energy at the LAN Ports 13.3 Saving Energy at the LAN Ports For the individual LAN ports of your FRITZ!Box you can config- ure various operation modes. The power consumption of some modes is higher than others. Select the operation mode that is best suited to your needs in order to minimize the power consumption of the LAN ports.

  • Page 81: Help In Case Of Errors

    This chapter provides assistance if you are not able to open the user interface of your FRITZ!Box or are having problems with the DSL or WLAN connection. For more comprehensive help, see the AVM knowledge data- base in the Internet, which can be accessed at the following address: www.avm.de/en/service/FAQs...

  • Page 82: The User Interface Does Not Open

    The User Interface Does Not Open Click “Internet / DSL Information” in the menu and se- lect the “Line Settings” tab. In the “Annex Settings” sec- tion, make sure that the annex working on your DSL line is set. Save your settings by clicking “Apply”. After the annex setting has been changed, the FRITZ!Box re- starts automatically.
  • Page 83 The User Interface Does Not Open Checking the Cable Connections The FRITZ!Box user interface is not displayed in your web browser. Cause The cable connections are not secure. Help Make sure that all cables are plugged in securely. Checking Name Resolution The user interface of the FRITZ!Box cannot be opened by entering fritz.box.
  • Page 84 The User Interface Does Not Open If you still cannot open the user interface by entering fritz.box or by 192.168.178.1, use the fixed IP address of the FRITZ!Box as described on page Disabling Dial-up Connections The user interface is not opened; a window for a dial-up connection appears instead.
  • Page 85 The User Interface Does Not Open The checkmark will be removed and Internet Explorer will switch to online operation. Checking the Proxy Settings The user interface does not appear in the window of your web browser. Cause The proxy settings of the web browser prevent the user inter- face from being opened.
  • Page 86 The User Interface Does Not Open Help Configure the web browser so that the execution of scripts is allowed in the user interface. Using the example of the Internet Explorer 8: Select the “Security” settings page under “Tools / Inter- net Options”.
  • Page 87 The User Interface Does Not Open If you would like to exit security software to test access to the FRITZ!Box, remove the DSL cable first. After testing, first start the security software before reinserting the DSL cable and connecting to the Internet! Opening the User Interface of the FRITZ!Box The FRITZ!Box is equipped with a fixed IP address that cannot be changed.

  • Page 88: Cannot Establish A Wlan Connection

    Cannot Establish a WLAN Connection 14.3 Cannot Establish a WLAN Connection If you are not able to establish a WLAN connection between your computer and the FRITZ!Box, then please undertake the following measures to seek the source of the error and re- solve it.
  • Page 89 Cannot Establish a WLAN Connection Announcing the Name of the Radio Network The WLAN device cannot find the wireless network of the FRITZ!Box. Cause The name of the wireless network of the FRITZ!Box is con- cealed. Help In the WLAN settings of the FRITZ!Box, enable the “Name of the radio network visible”...
  • Page 90 Cannot Establish a WLAN Connection Enter fritz.box in the address field. In the “Interfaces” area on the “Overview” page, select “WLAN”, or select the “WLAN” menu in the navigation bar on the left. Open the “WLAN / Security” menu. Click the “Apply” button. A window with the WLAN security settings will be dis- played.
  • Page 91 Cannot Establish a WLAN Connection If the attempt to connect to the WLAN using the non-encrypt- ed connection is not successful either, check the installation of the WLAN device and contact the manufacturer of the WLAN device if necessary. Enable WLAN encryption again after completing the tests. Follow the steps listed above and then enable the kind of en- cryption that was previously configured.
  • Page 92 Cannot Establish a WLAN Connection Ruling Out Interference Caused by Other Wireless Networks If there are other devices in the immediate vicinity of your FRITZ!Box that use the same frequency band, simultaneous use of frequencies can result in mutual interference (for ex- ample, fluctuations or interrupted connections).
  • Page 93 Cannot Establish a WLAN Connection Click the “Apply” button. Remove the network cable and check whether interfer- ence continues to occur.

  • Page 94: Taking The Fritz!Box Out Of Operation

    Taking the FRITZ!Box out of Operation Taking the FRITZ!Box out of Operation In this chapter you receive tips and recommendations for taking the FRITZ!Box out of operation. Please also follow our instructions for the correct disposal of waste equipment on page 109.

  • Page 95: Uninstalling Software

    Open “start / Control Panel / Add or Remove Programs”. Make sure that the “Change or Remove Programs” but- ton is selected in the column at left. Select the AVM software to be uninstalled from the list of “Currently installed programs”. Click the “Change/Remove” button.

  • Page 96: Technical Specifications

    Technical Specifications Technical Specifications 16.1 Ports and Interfaces • DSL modem in accordance with standard ITU G.992.1 Annex A and B (G.dmt), ITU G.992.3 Annex A and B (ADSL2), ITU G.992.5 Annex A and B (ADSL2+), ITU G.992.3/5 Annex M, ITU G.992.3/5 Annex J, ITU G.994.1 (G.hs) •...

  • Page 97: User Interface And Display

    16.5 Cable Network Cable The network cable (yellow) of the FRITZ!Box 3270 is a stan- dard category 5 (Cat 5) Ethernet cable. Please use a standard STP-type (Shielded Twisted Pair) Ethernet cable of category 5 (Cat 5) to replace or extend the Ethernet cable. To extend the cable you will need a shielded RJ45 double coupling (Cat 5) with a 1:1 pin assignment.

  • Page 98: Customer Service

    Internet free of charge at www.adobe.com. 17.2 Information in the Internet On its web site AVM presents comprehensive information on your AVM product. Videos on the FRITZ!Box Videos on many of the FRITZ!Box functions are available, showing animated demonstrations of how to set up the indi- vidual functions.

  • Page 99: Support From The Support Team

    This chapter also presents tips on problems with estab- lishing connections. Read our FAQs in the Internet. www.avm.de/en/service/FAQs This site contains answers to questions our customers have frequently asked our Support team. Please take advantage of the information sources described above before contacting AVM support.

  • Page 100: Manufacturer's Warranty

    “Support” area. Click the “Mail Form” link to open the e-mail form. Fill out the form in English. Send it to AVM by clicking the “Send” button. Our Support team will respond by e-mail as quickly as possi- ble. 17.4 Manufacturer’s Warranty...
  • Page 101 Manufacturer’s Warranty or recommencement of the warranty period. If we reject a war- ranty claim, this claim lapses no later than six months after being rejected by us. This warranty shall be governed by German substantive law, to the exclusion of the United Nations Convention on Con- tracts for the International Sale of Goods (CISG).

  • Page 102: Avm Products For The Fritz!Box

    AVM Products for the FRITZ!Box AVM Products for the FRITZ!Box Here we introduce additional devices by AVM that are designed to be used in combination with your FRITZ!Box 3270. FRITZ!Powerline 500E Powerline With FRITZ!Powerline 500E your electrical outlet is transformed into a secure network line.
  • Page 103 AVM Products for the FRITZ!Box FRITZ!WLAN USB Stick N Up to 300 Mbit/s Dual band WPA2 (802.11i) Stick & Surf FRITZ!WLAN USB Stick N connects your computer easily and safely with your FRITZ!Box WLAN and other compatible WLAN routers: USB stick for WLAN N with up to 300 Mbit/s •...
  • Page 104 AVM Products for the FRITZ!Box FRITZ!WLAN USB Stick Up to 150 Mbit/s WPA2 (802.11i) Stick & Surf FRITZ!WLAN USB Stick connects your computer easily and safely with any WLAN router: USB stick for WLAN N with up to 150 Mbit/s •...
  • Page 105 AVM Products for the FRITZ!Box FRITZ!WLAN Repeater N/G Up to 300 Mbit/s Media function With the FRITZ!WLAN Repeater N/G the range of the wireless net- work can be extended quickly and easily: Compatible with all conventional WLAN routers (802.11n/g/b/a •...
  • Page 106 AVM Products for the FRITZ!Box FRITZ!WLAN Repeater 300E Up to 300 Mbit/s Gigabit LAN With the FRITZ!WLAN Repeater 300E the range of the wireless net- work can be conveniently extended: Compatible with all conventional WLAN routers (802.11n/g/b/a • radio standards) WLAN support for either 2.4-GHz or 5-GHz connections (dual...

  • Page 107: Legal Notice

    AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software, nor for incidental or consequential damages, except in case of intent or gross negli- gence.

  • Page 108: Declaration Of Ce Conformity

    Declaration of CE Conformity The manufacturer AVM GmbH Alt-Moabit 95 10559 Berlin herewith declares that the product FRITZ!Box 3270 ADSL WLAN router complies with the following directives: 1999/5/EC R&TTE Directive: Radio Equipment and Telecommunica- tions Terminal Equipment 2009/125/EC EU directive: ecodesign requirements for energy-related...

  • Page 109: Disposal Information

    Disposal Information In accordance with European regulations and the Waste Elec- trical and Electronic Equipment Act (WEEE), the FRITZ!Box 3270, as well as all devices and electronic compo- nents contained in the package, may not be disposed with household waste.

  • Page 110: Drilling Template

    Drilling Template See the next page for a drilling template. Use the drilling tem- plate as a guide to mark the holes needed to mount the FRITZ!Box on a wall. Be sure to print out the page with the drilling template in its original size, or 100%.
  • Page 112 Glossary Glossary ADSL short for Asymmetric Digital Subscriber Line ADSL (G.992.1/G992.2) was developed on the basis of DSL technology in order to satisfy the increasing demand for high- er throughput rates during uploading and downloading. Designates a fast kind of data transmission that works with standard copper cables and transports signals in both direc- tions at different speeds (upstream at 640 Kbit/s and down- stream at up to 9 Mbit/s).

  • Page 113: Default Gateway

    Glossary ADSL2+ offers a doubled frequency range used for down- stream transmission, and thus double the maximum band- width achievable for downstream to 24 Mbit/s. ADSL2+ is completely downward compatible, meaning that terminal devices compliant with ADSL and ADSL2 can also be operated on ADSL2+ lines, although they cannot exploit the advantages of ADSL2+.
  • Page 114 Glossary DHCP short for Dynamic Host Configuration Protocol DHCP is a protocol for dynamically negotiating the operating parameters of the TCP/IP protocol (see glossary). The com- puters in a local IP network (DHCP clients) access the DHCP server as part of their operating systems’ start procedure. The central administration of the TCP/IP operation parame- ters makes it possible to avoid address conflicts caused by IP addresses...
  • Page 115 Glossary This hierarchical system of DNS servers is known as the Do- main Name System. The addresses of the DNS servers at which the Domain Name Service is to inquire by default gen- erally are handed over to the computer by the Internet Service Provider automatically whenever a connection to the Internet is established.
  • Page 116 Glossary splitter conducts telephone signals to your analog tele- phones or to the NT. DSL signals are sent on to the DSL mo- dem or DSL router. dynamic IP address A dynamic IP address is an IP address valid only for the dura- tion of one Internet or network session.
  • Page 117 Glossary Within IPv4 networks, some firewalls also integrate addition- al concepts like IP masquerading and NAT to decouple data traffic by distinguishing strictly between the internal and ex- ternal network. Especially effective firewalls go even further, analyzing and evaluating the contents of the packets and filtering them ac- cording to prescribed rules.

  • Page 118: Internet Telephony

    Glossary If a computer wants to transfer data packets to a computer in another network, it must first transmit the packet to the gate- way. To do this, the computer must know the address of the gateway. If all packets that cannot be delivered in a local network al- ways are to be transmitted to their given recipients via the same gateway, for this purpose the address of the gateway must be saved as the default gateway in the network settings...
  • Page 119 Glossary short for Internet Protocol The IP Internet Protocol is the most important basic protocol for the control of data exchange in local networks and in the Internet. The Internet protocol works without a connection; in other words, data packets are transmitted from the sender to the recipient without previous consultation.
  • Page 120 Glossary IPv4 addresses are 32 bits long, such that IPv4 offers an ad- dress space of 2 IP addresses, or just over four billion. The latest estimates suggest that the last IPv4 addresses will be assigned by the beginning of 2012. The successor protocol to IPv4 is IPv6.
  • Page 121 Glossary short for Network Address Translation NAT is a technique used within IPv4 networks. NAT is used in routers to replace the address information in data packets with new address information. A typical application for NAT is routers that connect local networks with the Internet. In local networks, every network device has a private IP address, while generally there is only one public IP address available for the Internet.

  • Page 122: Port Forwarding

    Glossary is also a way of preventing any Trojans (malicious applica- tions opening backdoors on computers) that may have infect- ed your computer from receiving data on ports it created as means of accessing your computer for potentially damaging activities. A firewall blocks most of the atypical port numbers not required for normal operation of an application and offers specialized users the opportunity to forward specified ports.

  • Page 123: Remote Configuration

    (see glossary) Stick & Surf Stick & Surf is a technique developed by AVM for the fast, simple, error-free and secure configuration of radio networks. This technique allows for the straightforward transmission of all important parameters of a radio network from the WLAN base station to any computer that is to be added to the radio network.

  • Page 124: Subnet Mask

    Glossary subnet mask The subnet mask indicates which part of an IP address (see glossary) is the network address and which the address of the computer. The network address defines what is called the subnet. subnetwork A local IP network can consist of one subnetwork or be divid- ed into multiple subnetworks.
  • Page 125 Glossary TR-069 TR-069 is a technical directive that simplifies the automatic configuration of Internet access devices like the FRITZ!Box. TR-069 describes the remote configuration of Internet access devices. In remote configuration the access and account data are automatically transmitted to the FRITZ!Box by the Internet provider.

  • Page 126: Uplink Port

    Glossary update A more recent version of software or firmware is called an up- date. Updates are often free of charge, resolve minor pro- gramming errors, and sometimes also offer new functions. uplink port The uplink port on a hub or switch is designed for connecting another hub or switch, or a router.
  • Page 127 Glossary UPnP AV short for Universal Plug and Play Audio/Video UPnP AV is a UPnP specification for the interaction between the media server, playback devices and devices controlling the streaming (transmitting a data stream) of audio, image and video data within networks. Media servers are devices that make audio, image and video data available upon re- quest.
  • Page 128 Glossary short for Virtual Private Network VPN serves to integrate devices from a neighboring network into your own network, without the networks having to be compatible with each other. A VPN is generally an independent company network distrib- uted over several locations, which uses the infrastructure of a public communications network to link its partial networks or to link individual computers to the rest of the network.
  • Page 129 Glossary support what is known as the SIP standard. SIP is the current standard defined for VoIP by the IETF (Internet Engineering Task Force). WLAN short for Wireless Local Area Network The term WLAN designates the industry standard for wireless local networks passed by the Institute of Electrical and Elec- tronics Engineers (IEEE) in 1997 under the title IEEE 802.11.

  • Page 130: Factory Settings

    ....see WLAN autochannel AVM Stick & Surf ....factory settings DHCP server .

  • Page 131: Internet Connection

    imprint ......network ..... . . 8, 60 information in the Internet changing settings .
  • Page 132 saving energy ....videos ......security VPN .

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