Juniper WLA620 Installation Manual page 5

Convention
Menu Name > Command
[ ] (square brackets)
{ } (curly brackets)
| (vertical bar)
For information about Juniper Networks support services, visit
1-866-877-9822 (in the US or Canada) or +1 925-474-2400.
Informational Note:
its authorized resellers and distributors. If you purchased your product from an authorized
Juniper Networks reseller or distributor and do not have a service contract with Juniper
Networks, you must contact your local reseller or distributor for technical assistance.
Contacting the Technical Assistance Center
Contact the Juniper Networks Technical Assistance Center (TAC) by telephone, e-mail,
or via web support portal.
Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).

Within Europe, call +31 35 64 78 193.

From locations outside the US and Canada, call +1 925-474-2400.

In non-emergencies, send e-mail to

If you have a service contract or are a Juniper Networks Authorized Partner, log in to

http://www.juniper.net/
TAC Response Time
TAC responds to service requests as follows:
Contact method
Telephone
E-mail
Information Required When Requesting Service
To expedite your service request, please have the following information available when
you call or write to TAC for technical assistance:
Your company name and address

Your name, phone number, cell phone or pager number, and e-mail address

Name, model, and serial number of the product(s) requiring service

Software version(s) and release number(s)

Output of the show tech-support command

Wireless client information

License levels for RingMaster™ and Mobility Exchange™ (MX™) products

Description of any problems and status of any troubleshooting effort

Copyright © 2012, Juniper Networks, Inc.
Use
Indicates a menu item. For example, File > Exit indicates that you select Exit from the File
menu.
Enclose optional parameters in command syntax.
Enclose mandatory parameters in command syntax.
Separates mutually exclusive options in command syntax.
Juniper Networks sells and services its products primarily through
to create a ticket online.
Priority
Emergency
Non-emergency
Non-emergency
http://www.juniper.net/
http://www.juniper.net/
Response time
One hour
Next business day
Next business day
, or call
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