Common Postscript Problems (Phaser 3428/Dn Only); Common Macintosh Problems (Phaser 3428/Dn Only) - Xerox Phaser 3428 User Manual

Common PostScript problems (Phaser 3428/DN only)

The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
To receive a printed or screen displayed message when PostScript
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
Condition Possible cause
The PostScript
PostScript file
driver may not
can not be
be installed
printed.
correctly.
"Limit Check The print job
Error" message was too
appears. complex.
A PostScript Print job may
error page not be
prints. PostScript.
The optional The printer
tray 2 is not driver has not
selected in the been
driver. configured to
recognize the
optional tray 2.
When print a The resolution
document in setting in the
Macintosh with printer driver
Acrobat Reader may not be
6.0 or higher, matched with
colors print that in Acrobat
incorrectly. Reader.
Suggested solutions
• Print a configuration page
and verify that the PostScript
version is available for
printing.
• Install the PostScript driver.
• If problem consists, contact a
service representative.
You might need to reduce the
complexity of the page or install
more memory.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be sent
to the printer.
Open the PostScript driver
properties, select the Device
Settings tab, and set the Tray2
option of the Installable
Options section to Installed.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.

Common Macintosh problems (Phaser 3428/DN only)

Condition
The printer does not print a
document from Acrobat
Reader.
The document has printed,
but the print job has not
disappeared from the
spooler in Mac OS 10.3.2.
Some letters are not
displayed normally during
the Cover page printing.
9.14
<Troubleshooting>
Suggested solutions
You should change the Print Method option to
Print as Image when you print from Acrobat
Reader.
Update your Mac OS to OS 10.3.3 or higher.
This problem is caused because Mac OS can
not create the font during the Cover page
printing. English alphabet and numbers are
displayed normally at the Cover page.