Common Windows Problems; Common Postscript Problems (Phaser 3125/B, 3125/N Only) - Xerox Phaser 3124 User Manual

Xerox laser printer user guide
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Condition
Horizontal
If horizontally aligned black streaks or smears
stripes
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert.
• The toner cartridge may be defective. Install a
new toner cartridge. See page 8.4.
• If the problem persists, the printer may require
repair. Contact a service representative.
Curl
If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
An unknown
Your printer is probably being used at an altitude
image repetitively
of 2,500 m (8,200 ft) or above.
appears on a
The high altitude may affect the print quality
next few sheets
such as loose toner or light imaging. You can set
or loose toner,
this option through Printer Settings Utility or
light print or
Printer Tab in printer driver's properties. Refer
contamination
to the Software Section for details.
occurs.

Common Windows problems

Condition
"File in Use"
Exit all software applications. Remove all
message appears
software from the StartUp Group, then restart
during installation.
Windows. Reinstall the printer driver.
"Error Writing to
• Ensure that the cables are connected
LPTx" message
correctly and the printer is on.
appears.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
"General Protection
Close all other applications, reboot Windows,
Fault", "Exception
and try printing again.
OE", "Spool32", or
"Illegal Operation"
messages appear.
Suggested solutions
Suggested solutions
Condition
"Fail To Print," "A
printer timeout error
occurred,"
messages appear.
Note
• Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP(32/64 bit)/
2003 User's Guide that came with your PC for further
information on Windows error messages.
Common PostScript problems
(Phaser 3125/B, 3125/N only)
The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
• To receive a printed or screen displayed message when
PostScript errors occur, open the Print Options window and
click the desired selection next to the PostScript errors section.
Condition
Possible cause
PostScript file
The PostScript
can not be
driver may not
printed.
be installed
correctly.
"Limit Check
The print job
Error" message
was too
appears.
complex.
A PostScript
Print job may
error page
not be
prints.
PostScript.
When print a
The resolution
document in
setting in the
Macintosh with
printer driver
Acrobat Reader
may not be
6.0 or higher,
matched with
colors print
that in Acrobat
incorrectly.
Reader.
9.9
<Troubleshooting>
Suggested solutions
These messages may appear during printing.
Just keep waiting until the printer finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Suggested solutions
• Print a configuration page and
verify that the PostScript
version is available for printing.
• Install the PostScript driver; to
installing the PS printer driver,
see the Software Section.
• If problem consists, contact a
service representative.
You might need to reduce the
complexity of the page.
Make sure that the print job is a
PostScript job. Check to see
whether the software application
expected a setup or PostScript
header file to be sent to the
printer.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat Reader.

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