Printer Specifications; Solving General Printing Problems - Xerox Phaser 3428 User Manual

Solving general printing problems

For problems with the operation of your printer, refer to the table for
suggested solutions.
Condition Possible cause
The printer is not
receiving power.
The printer is not
selected as the
default printer.
The printer cover
is not closed.
Paper is jammed.
No paper is
loaded.
The toner
cartridge is not
installed.
The printer may
The printer
be in manual feed
does not
mode and out of
print.
paper.
The connection
cable between
the computer and
the printer is not
connected
properly.
The connection
cable between
the computer and
the printer is
defective.
The port setting is
incorrect.
Suggested solutions
Check the power cord
connections. Check the power
switch and the power source.
Select Xerox Phaser 3428
PCL 6 or Xerox Phaser 3428
PS (Phaser 3428/DN only)as
your default printer.
Close the printer cover.
Clear the paper jam. See
page 9.1.
Load paper. See page 5.4.
Install the toner cartridge.
Check the display message,
add paper to the multi-purpose
tray, and press OK on the
printer's control panel.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable to
another computer that is
working properly and try to print
a document. You can also try
using a different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has more
than one port, make sure that
the printer is attached to the
correct one.
Condition Possible cause
The printer may
be configured
incorrectly.
The printer driver
may be
incorrectly
installed.
The printer
does not
The printer is
print.
malfunctioning.
(Continued)
The document
size is so big that
the hard disk
space of the
computer is not
enough to access
the print job.
Printer
selects print The paper source
materials selection in the
from the printer properties
wrong paper may be incorrect.
source.
Paper has not
been loaded
correctly.
Paper does
not feed into
There is too much
the printer.
paper in the tray.
The paper is too
thick.
9.9
<Troubleshooting>
Suggested solutions
Check the printer properties to
ensure that all of the print
settings are correct.
Reinstall the printer driver; See
the Software Section. Try
printing a test page.
Check the display message on
the control panel to determine if
the printer is indicating a
system error.
Get more hard disk space and
print the document again.
For many software
applications, the paper source
selection is found under the
Paper tab within the printer
properties. Select the correct
paper source. See the
Software Section.
Remove paper from the tray
and reload it correctly.
Check that the paper size
guides are set correctly.
Remove excess paper from the
tray.
Use only paper that meets

printer specifications.