5. P r o b le m s o l v i ng
Problem
The digital press does not
power on.
Prints are not on desired
paper size.
Paper is misfed or wrinkles
repeatedly.
5- 2
•
Ensure the power cord is plugged into the receptacle correctly.
•
Ensure the power switch inside the front door is set to the ON position.
•
Check the GFI circuit breakers.
•
If the power in your location is working properly, you have tried the
suggested solutions, and the digital press does not power on, call for
assistance.
•
Ensure that the proper paper is loaded in the paper trays.
•
Select the paper size, tray and weight through the digital press options
on your PC.
•
Ensure that the correct weight is set on the Tray Properties window.
•
Ensure that "Fit to Paper" or an equivalent selection is not selected in
your print driver.
•
If a message appears on the UI, follow the instructions displayed.
•
Ensure the proper paper is loaded correctly and not filled above the
MAX line. Refer to The Recommended Materials List.
•
Turn the paper stack around and/or over in the selected paper tray.
•
Remove a few sheets from the top and the bottom of the stack in the
paper tray.
•
Fan all four edges of the paper in the selected paper tray.
•
Replace the paper in the selected paper tray with paper from a new
package.
•
Remove any partially fed paper from the trays.
•
Ensure the paper you are using had been stored properly.
Suggested solutions
D o c uC ol o r 50 00 Us e r G ui d e