Software problems
Symptom
Software does not
work as expected.
Universal Serial Bus (USB) problems
Symptom
A Universal Serial Bus
(USB) device does not
work.
Action
To determine if problems are caused by installed
software, verify that:
1. Your computer has the minimum memory
requirements needed to use the software. See the
information supplied with the software to verify
memory requirements.
Note: If you have just installed an adapter or
memory, you might have a memory-
address conflict.
2. The software is designed to operate on your
computer.
3. The software you are using works on another
computer.
If you received any error messages while using the
software program, see the information supplied with
the software for a description of the messages and
solutions to the problem.
If you cannot correct the problem, have the computer
serviced.
Action
Verify that the USB device is properly installed and
firmly seated. If you cannot correct the problem, have
the computer serviced.
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