IBM 6648 - NetVista A40 - 128 MB RAM User Manual
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IBM 6648 - NetVista A40 - 128 MB RAM User Manual

IBM 6648 - NetVista A40 - 128 MB RAM User Manual

Type 6269; types 6568, 6578, 6648; types 6569, 6579, 6649
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IBM NetVista
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A40 Types 6568, 6578, 6648
A40p Types 6569, 6579, 6649

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Summary of Contents for IBM 6648 - NetVista A40 - 128 MB RAM

  • Page 1 ™ IBM NetVista User Guide A20 Type 6269 A40 Types 6568, 6578, 6648 A40p Types 6569, 6579, 6649...
  • Page 3 ™ IBM NetVista User Guide A20 Type 6269 A40 Types 6568, 6578, 6648 A40p Types 6569, 6579, 6649...
  • Page 4 “Appendix E. Notices and trademarks” on page 121. First Edition (June 2000) © Copyright International Business Machines Corporation 2000. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Safety Information

    CAUTION: Danger of explosion if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed...
  • Page 6 requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
  • Page 7 Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser de classe 3A ou 3B. Tenez compte de la consigne qui suit: DANGER Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide d’instruments optiques.
  • Page 8 User Guide...

  • Page 9: About This Book

    Type the model number/machine type into the Quick Path field and click Go. Click Online publications and then click Hardware Maintenance Manuals. This manual can also be ordered from IBM. To purchase a copy, refer to “Chapter 7. Getting help, service, and information” on page 99. v Technical Information Manual This publication contains information for individuals who want to know more about the technical aspects of their computer.
  • Page 10 viii User Guide...

  • Page 11: Table Of Contents

    . iii About this book . . vii Related information . vii Chapter 1. IBM NetVista computer overview . Identifying your computer . Small form factor desktop models . Desktop models . Features . Chapter 2. Setting up your computer Selecting a location for your computer .
  • Page 12 . 34 Using passwords . 34 Using Adapter ROM security . 37 Using the IBM Embedded Security Chip. . 37 Enabling the Pentium III processor serial number feature . . 38 Other settings in the Configuration/Setup Utility program . 38 Changing keyboard speed .
  • Page 13 . 91 Universal Serial Bus (USB) problems . . 92 Software-generated error messages . 92 IBM Enhanced Diagnostics program . . 92 Other diagnostic programs on the Software Selections CD . . 94 Recovering from a POST/BIOS update failure .
  • Page 14 900-number operating system and hardware support line . 105 Network and server support line . . 105 Ordering support line services. . 106 Warranty and repair services . . 106 Ordering publications . 107 Appendix A. Using the Software Selections CD . .

  • Page 15: Chapter 1. Ibm Netvista Computer Overview

    Chapter 1. IBM NetVista computer overview Thank you for selecting an IBM NetVista computer. Your computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change. This section provides an overview of the computer features, preinstalled software, and specifications.

  • Page 16: Small Form Factor Desktop Models

    Small form factor desktop models Small form factor desktop models have a diskette drive and a hard disk drive. Some models have a slimline CD-ROM drive. The power button is located on the right-hand side of the computer as you are facing it. User Guide...

  • Page 17: Desktop Models

    Desktop models come with a diskette drive and a hard disk drive. Some models come with a CD-ROM drive. The power button is located on the left-hand side of the computer as you are facing it. Chapter 1. IBM NetVista computer overview...

  • Page 18: Features

    Features Not all models come with all features summarized here. Microprocessor ® ™ Intel Pentium III microprocessor with 256 KB of internal L2 cache memory ™ or an Intel Celeron microprocessor with 128 KB of internal L2 cache memory. Memory v Support for: –...
  • Page 19 Unattended start mode v Diskette and hard disk I/O control v Serial and parallel port I/O control v Security profile by device IBM preinstalled software Your computer might come with preinstalled software. If so, an operating Chapter 1. IBM NetVista computer overview...

  • Page 20: Preinstalled Software

    1. The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change.

  • Page 21: Chapter 2. Setting Up Your Computer

    For information about arranging your computer for comfort and ease-of-use, see “Arranging your workspace” on page 13. Connecting computer cables When you set up your computer, you will need to know where to find the connectors. © Copyright IBM Corp. 2000...
  • Page 22 The following illustration shows the location of the connectors on the back of the small form factor desktop model computer. You might not have all of the devices shown here. Mouse Audio input connector USB connector 2 Microphone connector Parallel connector Monitor connector Serial connector 2 Serial connector 1...
  • Page 23 The following illustration shows the location of the connectors on the back of the desktop model computer. You might not have all of the connectors shown here. Power connector Audio in connector Mouse connector Microphone connector USB connector 2 Monitor connector Parallel connector Serial connector 1 Serial connector 2 (joystick/MIDI...
  • Page 24 To set up your computer, use the previous illustrations and the following steps to connect the cables to your computer. 1. If your computer is the desktop model, check the position of the voltage-selection switch. Use a ballpoint pen to slide the switch, if necessary.

  • Page 25: Turn On Power

    Turn on power Turn on the monitor and other external devices first, and then turn on the computer. See the following illustrations for the location of the power switches for the monitor and the computer. Chapter 2. Setting up your computer...

  • Page 26: Finish The Installation

    For information about IBM-installed software, see About Your Software, one of the online books accessible through Access IBM on your desktop. Additional programs are on the Software Selections CD and in some cases on other CDs and diskettes. If you install your own operating system, make sure you install the device drivers after installing your operating system.

  • Page 27: Arranging Your Workspace

    World Wide Web. Installation instructions are provided in README files with the device driver files. Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do.

  • Page 28: Glare And Lighting

    Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs.

  • Page 29: Chapter 3. Operating And Caring For Your Computer

    For instructions to enter the Configuration/Setup Utility program, see page 29. To start the IBM Product Recovery Program, press F11 Using video features Your computer has an integrated super video graphics array (SVGA) video controller.

  • Page 30: Changing Monitor Settings

    Device drivers for the integrated graphics subsystem and a README file with instructions for installing the device drivers are preinstalled on models with preinstalled operating systems. If your computer has IBM-preinstalled software, video device drivers have already been installed on the hard disk. If your computer did not come with a preinstalled operating system, you can download device drivers from http://www.ibm.com/pc/support/ on the...

  • Page 31: Using Diskettes

    play sound and music and to enjoy sound with multimedia applications. Optionally, you can connect two stereo speakers to the line out connector to enjoy better sound quality. Procedures for recording and playing back sound vary by operating system. Refer to your operating system documentation for information and instructions.

  • Page 32: Handling And Storing Diskettes

    Handling and storing diskettes Inside the protective diskette case is a flexible disk with a magnetic coating. This disk can be damaged by heat, dust, a magnetic field, or even a fingerprint. Use the following guidelines when handling and storing diskettes: v Data is stored on the magnetic surface of the diskette.

  • Page 33: Handling A Cd

    v Do not insert any object other than a CD into the drive. v Before moving the computer, remove the CD from the drive. Handling a CD When handling a CD, follow these guidelines: v Hold the CD by its edges. Do not touch the surface of the side that is not labeled.

  • Page 34: Using The Ibm Scrollpoint Ii Mouse

    The amount of pressure you apply controls the scrolling speed. These buttons are controlled by the IBM ScrollPoint II mouse driver. If your computer came with preinstalled software, this device driver was preinstalled. You can obtain an updated ScrollPoint II mouse driver from http://www.ibm.com/pc/support/ on the World Wide Web.

  • Page 35: Using Network Management Tools

    Remote Administration feature, if it is enabled. See “Setting Remote Administration” on page 34 for more information. IBM might make changes and enhancements to the system programs. When updates are released, they are available as downloadable files on the World Wide Web (see “Chapter 7.

  • Page 36: Remote Program Load Or Dynamic Host Configuration Protocol

    System Migration Assistant (SMA) delivers wizard-like functionality to help administrators remotely transfer configurations, profile settings, printer drivers, and files from an IBM or non-IBM PC to supported IBM systems. If you have purchased an IBM computer, SMA is available for downloading at no additional charge (Internet access fees excepted).

  • Page 37: Desktop Management Interface

    Anti-intrusion features IBM anti-intrusion features help protect against the theft of computer components, such as the microprocessor, system memory modules, or drives. A cover lock is built into some models to prevent the cover from being removed.

  • Page 38: Asset Id Capability

    Asset ID capability, see “Using Enhanced Security” on page 31 for information about enabling Asset ID. IBM security solutions IBM security solutions keep electronic business transactions safe. They include the following: v Integrated security chip that gives you the functionality of a SMART card...

  • Page 39: Locking The Keyboard

    SMART Reaction SMART Reaction software is available to owners of IBM NetVista computers as part of a package called Universal Management Services. SMART Reaction software is a tool that you can use to help back up important data. SMART...

  • Page 40: Shutting Down

    Some operating systems have a keyboard and mouse lock-up feature. Check the documentation that comes with your operating system for more information. Shutting down When you are ready to turn off your computer, follow the shutdown procedure for your operating system to prevent the loss of unsaved data or damage to your software programs.
  • Page 41 Monitor screen Do not use abrasive cleaners when cleaning the surface of the monitor screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points, and erasers. To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.

  • Page 42: Moving Your Computer

    Moving your computer Take the following precautions before moving your computer. 1. Back up all files and data from the hard disk. Operating systems can vary in the way they perform backup procedures. Refer to your operating system documentation for information about software backup.

  • Page 43: Chapter 4. Using The Configuration/Setup Utility Program

    If you have set a password, the Configuration/Setup Utility program menu will not appear until you type your password and press Enter. See “Using passwords” on page 34 for more information. © Copyright IBM Corp. 2000...

  • Page 44: Viewing And Changing Settings

    Viewing and changing settings The menu on your computer might look slightly different from the menu shown here, but it will operate the same way. Configuration/Setup Utility Select Option: v System Summary v Product Data v Devices and I/O Ports v Start Options v Date and Time v System Security...

  • Page 45: Exiting From The Configuration/Setup Utility Program

    When working with the Configuration/Setup Utility program menu, you must use the keyboard. Refer to the following table for the keys used to accomplish various tasks. Keys Function Use the arrow keys to move among menu items until the item you want is highlighted.
  • Page 46 If Enhanced Security is enabled and you have not set an administrator password, your computer will operate as though enhanced security is disabled. If Enhanced Security is enabled and you have set an administrator password, your computer will operate as follows: v The contents of the security EEPROM (your administrator password and startup sequence) will be protected from failure of the battery and CMOS memory.

  • Page 47: Using Security Profiles By Device

    Using Security Profiles by Device Security Profiles by Device enables you to control the level of security for the following: v IDE controller (for example, hard disk drives): When the feature is set to Disable, all devices connected to the IDE controller are disabled and will not appear in the system configuration.

  • Page 48: Setting Remote Administration

    Setting Remote Administration You can remotely update the system programs, such as POST and BIOS, from a network server by enabling Remote Administration. If you have set an administrator password for your computer, the password does not have to be entered in order to remotely update programs.
  • Page 49 Administration is enabled, it will automatically be reset to Dual. For more information, see “Setting Remote Administration” on page 34. 3. If you have a USB keyboard connected to your computer, the keyboard will not lock when you have set a password. In password prompt Off mode (sometimes referred to as unattended start mode), you are not prompted to enter your power-on password when you turn on the computer.
  • Page 50 7. To delete a power-on password, select Delete Power-On Password. A screen warning you that any existing power-on password will be deleted appears. Press Enter to continue. 8. Press Esc twice to return to the Configuration/Setup Utility program menu. 9. Select Save Settings from the Configuration/Setup Utility program menu; then press Enter and follow the instructions on the screen to exit from the Configuration/Setup Utility program.

  • Page 51: Using Adapter Rom Security

    Using the IBM Embedded Security Chip Some models come with the IBM Embedded Security Chip. The Embedded Security Chip is a built-in cryptographic technology that can be used to secure the electronic transmission of information. To use the security features on this chip, you must also install security software that is available at http://www.ibm.com/pc/support/ on the World Wide Web.

  • Page 52: Enabling The Pentium Iii Processor Serial Number Feature

    4. Set IBM Embedded Security Chipand press Enter. 5. Type the password in the bracketed field and press Enter. You can clear the IBM Embedded Security Chip by selecting Clear IBM Security Chip and pressing Enter. This will delete all IBM Embedded Security Chip passwords and encryption values and disable the IBM Embedded Security Chip feature.

  • Page 53: Power-Management Features

    Changing the primary startup sequence These settings control the sequence of devices used to start up your computer when it is turned on using the power switch. The default or preset settings for the primary startup sequence are: First startup device [Diskette drive] Second startup device [Hard disk drive]...
  • Page 54 ACPI BIOS IRQ Automatic Configuration and Power Interface (ACPI) BIOS IRQ enables the operating system to control the power-management features of your computer. You can use the ACPI BIOS IRQ setting to configure the interrupts that this feature uses so that you can free resources for other devices. Not all operating systems support ACPI BIOS IRQ.
  • Page 55 Wake on LAN: If you have remote network-management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN Chapter 4. Using the Configuration/Setup Utility program...
  • Page 56 to Enabled, your computer will turn on when it receives a specific signal from another computer on your local area network (LAN). v Wake on Alarm: With this feature, you can specify a date and time at which the computer will be turned on automatically. This can be either a single event, a daily event, or a weekly event.

  • Page 57: Chapter 5. Installing Options

    When this is not possible, place the static-protective package that the option came in on a smooth, level surface and place the option on it. v Do not place the option on the computer cover or other metal surface. © Copyright IBM Corp. 2000...

  • Page 58: Available Options

    Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative. v Within Canada, call 1-800-565-3344 or 1-800-465-7999. v Outside the United States and Canada, contact your IBM reseller or IBM marketing representative. Important: Some models come with only one internal fan to cool components in the computer and prevent overheating.

  • Page 59: Removing The Cover

    Removing the cover Important: Read “Safety information” on page iii and “Handling static-sensitive devices” on page 43 before removing the cover. To remove the cover: 1. Shut down your operating system, remove any media (diskettes, CDs, or tapes) from the drives, and turn off all attached devices and the computer. 2.

  • Page 60: Locating Components-Small Form Factor Desktop Model

    Locating components—small form factor desktop model The following illustration will help you locate the various components in your computer. Slimline CD-ROM drive (some models) Microprocessor System board DIMM Riser card housing Diskette drive User Guide...

  • Page 61: Locating Components-Desktop Model

    Locating components—desktop model The following illustration will help you locate the various components in your computer. CD-ROM drive System board Empty drive bay Microprocessor Hard disk drive AGP adapter (some models) Diskette drive PCI slot DIMM Installing options on the system board and riser card (some models) This section provides instructions for installing options, such as system memory and adapters, on the system board and the riser card (some models).

  • Page 62: Identifying Parts On The System Board

    The system board, also called the planar or motherboard, is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are IBM-installed or that you can install later. Depending on the model, your computer comes with one of the following two system boards.

  • Page 63: Components Of The Riser Card For Small Form Factor Desktop Models

    CPU fan connector CMOS clear/recovery jumper Microprocessor Front fan connector DIMM 1 Battery DIMM 2 SCSI adapter LED connector Power LED connector Wake on LAN connector RFID connector PCI slot 3 Front USB connector PCI slot 2 Secondary IDE connector PCI slot 1 Diskette connector AGP connector...

  • Page 64: Installing Memory

    Components of the A20 system board If your computer is a type A20 computer, see the following information for the location of parts on the system board. Note: An illustration of the system board and additional information is provided on a label located on the inside of the computer chassis. CPU fan connector Battery Microprocessor...
  • Page 65 Your computer uses dual inline memory modules (DIMMs). The IBM-installed DIMMs that come with your computer are unbuffered, synchronous dynamic random access memory (SDRAM). When installing DIMMs, the following rules apply: v Fill each system memory connector sequentially, starting at DIMM 1.

  • Page 66: Installing Adapters

    3. Install the DIMM straight down into the connector until the retaining clips close. Make sure the notches in the DIMM align with the tabs on the connector. Notches What to do next: v Replace the AGP adapter and adapter slot cover latch. v To work with another option, go to the appropriate section.
  • Page 67 Installing adapters — small form factor desktop model To install an adapter in a PCI expansion slot: 1. Remove the cover and all cables. See “Removing the cover” on page 45. 2. Remove the riser card housing and place the housing on its side with the adapter slots facing up.
  • Page 68 4. Remove the screw and adapter slot cover for the adapter slot into which you are installing the adapter. 5. Install the adapter and insert the retaining screw. Note: If you are installing a Wake on LAN-supported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board.
  • Page 69 6. Replace the riser card housing. 7. Replace the cover and connect the cables (see “Replacing the cover and connecting the cables” on page 65); then continue with “Updating the computer configuration” on page 66. Chapter 5. Installing options...
  • Page 70 Installing adapters — desktop model To install an adapter in a PCI or AGP expansion slot: 1. Remove the cover. See “Removing the cover” on page 45. 2. Remove the adapter slot cover latch and the slot cover for the appropriate expansion slot.

  • Page 71: Installing Internal Drives

    5. Install the adapter slot cover latch. Note: If you are installing a Wake on LAN-supported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board. 6. Replace the cover and connect the cables (see “Replacing the cover and connecting the cables”...

  • Page 72: Drive Specifications - Small Form Factor Desktop Model

    Drive specifications — small form factor desktop model Your computer comes with the following IBM-installed drives: v A CD-ROM drive in bay 1 (some models) v A 3.5-inch hard disk drive in bay 2 v A 3.5-inch diskette drive in bay 3...

  • Page 73: Drive Specifications - Desktop Model

    3 Bay 3 - Max Height: 12.7 mm (0.5 in.) 3.5-inch diskette drive (preinstalled) Drive specifications — desktop model Your computer comes with the following IBM-installed drives: v A CD-ROM drive in bay 1 (some models). v A 3.5-inch hard disk drive in bay 3.

  • Page 74: Power And Signal Cables For Internal Drives

    The following table describes some of the drives you can install in each bay and their height requirements. 1 Bay 1 - Max Height: 41.3 mm (1.6 in.) CD-ROM drive (standard in some models) 5.25-inch hard disk drive 2 Bay 2 - Max Height: 41.3 mm (1.6 in.) 5.25-inch hard disk drive 3.5-inch hard disk drive (requires a mounting bracket) CD-ROM drive DVD-ROM drive...
  • Page 75 a second hard disk. ATA 66 signal cables are color-coded. The blue connector attaches to the system board; the black connector attaches to the master device, and the gray middle connector attaches to the slave device. If your computer comes with a CD-ROM drive, it will have an ATA 66 signal cable.

  • Page 76: Installing Internal Drives In The Desktop Model Computer

    Installing internal drives in the desktop model computer To install an internal drive in the desktop model computer: To remove the cover, 1. See “Removing the cover” on page 45. Note: If your computer has a CD-ROM drive, you might need to remove the signal and power cables from the CD-ROM drive.
  • Page 77 3. Install the drive into the bay. Align the screw holes and insert the two screws. 4. Pivot the drive bay cage back into place. Chapter 5. Installing options...
  • Page 78 5. If you are installing a drive with removable media, insert a flat–bladed screwdriver into one of the slots on the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay.

  • Page 79: Installing A Security U-Bolt

    What to do next v To work with another option, go to the appropriate section. v To complete the installation, go to “Completing the installation”. Installing a security U-bolt To help prevent hardware theft, you can add a security U-bolt and cable to your computer.

  • Page 80: Updating The Computer Configuration

    3. Position the cover over the chassis and pivot the cover down over the computer until the cover snaps into place. 4. Reconnect the external cables and cords to the computer. See “Connecting computer cables” on page 7. Updating the computer configuration You might need to install device drivers after updating the configuration settings.
  • Page 81 to determine if device drivers are required and how to install them. Some device drivers are included in the service partition of your computer. You might need to install device drivers after updating the configuration settings. For more information, see the instructions that come with the option to determine if device drivers are required and how to install them.

  • Page 82: Configuring Startup Devices

    After you change an option and restart the computer, the following screen might appear. POST Startup Error(s) The following error(s) were detected when the system was started: 162 Configuration Change Has Occurred Select one of the following: Continue Exit Setup Note: Depending on the configuration changes that occurred, the error message you see might be different from the one shown here.

  • Page 83: Chapter 6. Troubleshooting

    If you suspect that you have a software problem and your computer comes with IBM-preinstalled software, see “IBM Enhanced Diagnostics program” on page 92 for information about how to run the IBM Enhanced Diagnostics program provided by IBM. Also see the operating system documentation supplied with your computer.

  • Page 84: Troubleshooting Procedure

    No - continue at step 2. Yes - The power-on self-test (POST) did not detect a problem. Further diagnostic testing is required. Go to “IBM Enhanced Diagnostics program” on page 92 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs do not detect an error, go to “Device troubleshooting charts”...

  • Page 85: Power-On Self-Test (Post)

    Diagnostic error codes and messages Diagnostic codes and messages appear if a hardware problem is detected by one of the IBM Enhanced Diagnostics test programs or if POST detects a problem. Along with error codes, the messages present text information that can be used to identify a failing part.

  • Page 86: Post Error Codes

    System board failure Have the computer serviced. Parity error Have the computer serviced. I/O parity error 2 Go to “IBM Enhanced Diagnostics program” on page 92 and follow the instruction to run diagnostics. Level 1 cache error Have the computer serviced.
  • Page 87 The computer chassis-intrusion No action is required. detector was cleared. This is an informational message. Memory error Go to “IBM Enhanced Diagnostics program” on page 92 and follow the instructions to run diagnostics. Level 2 cache error Have the computer serviced.
  • Page 88 Table 1. POST Error Codes (continued) Code Description Action Diskette drive or controller error 1. Go to “IBM Enhanced Diagnostics program” on page 92 and if possible run the IBM Enhanced Diagnostics program. 2. If the problem persists, have the computer serviced.

  • Page 89: Post Beep Codes

    Table 1. POST Error Codes (continued) Code Description Action 178x Hard disk or IDE device failed 1. Go to “IBM Enhanced Diagnostics program” on page 92 to run diagnostics on the hard disk and the IDE devices. 2. If the problem persists, have the computer serviced.

  • Page 90: Ethernet Error Messages

    If the following beep codes occur, have the computer serviced. Beep code Probable cause 1–1–3 CMOS write/read failure 1–1–4 BIOS ROM checksum failure 1–2–1 Programmable interval timer test failure 1–2–2 DMA initialization failure 1–2–3 DMA page register write/read test failure 1–2–4 RAM refresh verification failure 1–3–1...

  • Page 91: Dhcp-Related Error Messages

    Error 105 indicates that a power-on diagnostic test performed by the Ethernet module did not execute correctly. If this error message appears, you must have the computer serviced. Error 107 indicates that the cable from the LAN is not securely connected to the Ethernet port on your computer. Check the cable to ensure that it is properly connected.

  • Page 92: Device Troubleshooting Charts

    M35: TFTP timeout. M38: Cannot open TFTP connection. M39: Cannot read from TFTP connection. M40: BOOTP canceled by keystroke. M40: DHCP canceled by keystroke. M41: BOOTP timeout. M41: DHCP timeout. M42: No client or server IP. M43: No bootfile name. M44: Cannot ARP redirected BOOTP server.

  • Page 93: General Problems

    1. Remove the software or device you just added. 2. Run the diagnostic programs to determine if your computer is running correctly. (See “IBM Enhanced Diagnostics program” on page 92 for information about diagnostic programs provided with your computer.) 3. Reinstall the new software or new device.

  • Page 94: Intermittent Problems

    Intermittent problems Intermittent problems Action A problem occurs only Verify that: occasionally and is difficult 1. All cables and cords are securely connected to the to detect. rear of the computer and attached devices. 2. When the computer is turned on, the fan grill is not blocked (there is air flow around the grill), and the fans are working.

  • Page 95: Audio Problems

    Configuration/Setup Utility program. If these actions do not correct the problem, run the diagnostic programs (see “IBM Enhanced Diagnostics program” on page 92). If you need technical assistance, see “Chapter 7. Getting help, service, and information” on page 99.

  • Page 96: Cd-Rom Drive Problems

    8. Click OK to exit from the Properties window and save the setting. If this procedure does not correct the problem, run the diagnostic programs (see “IBM Enhanced Diagnostics program” on page 92). If you need technical assistance, see “Chapter 7. Getting help, service, and information”...
  • Page 97 Using the Configuration/Setup Utility program” on page 29). If these actions do not correct the problem, run the diagnostic programs (see “IBM Enhanced Diagnostics program” on page 92). If you need technical assistance, see “Chapter 7. Getting help, service, and information”...

  • Page 98: Diskette Drive Problems

    Monitor problems Monitor problems Action General monitor problems. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the information supplied with the monitor for adjustment and testing instructions. If you cannot find the problem, check the other listings on monitor problems in this table.
  • Page 99 75 mm (3 in.) from the diskette drives to prevent diskette drive read/write errors. c. Turn on the monitor. 2. An IBM monitor signal cable is properly connected to the monitor and computer, and that the cable is installed securely. Non-IBM monitor signal cables might cause unpredictable problems.
  • Page 100 Monitor problems Action The monitor works when Verify that: you turn on the system, but 1. The monitor signal cable is securely connected to the goes blank when you start monitor and the monitor connector on the graphics some application programs. adapter.

  • Page 101: Keyboard, Mouse, Or Pointing Device Problems

    Keyboard, mouse, or pointing device problems Keyboard, mouse, or Action pointing- device problems All or some keys on the Verify that: keyboard do not work. 1. The computer and the monitor are turned on. 2. The keyboard cable is securely connected to the keyboard connector on the computer.

  • Page 102: Memory Problems

    If the problem persists, run the memory test from the diagnostic program supplied with your computer. (See “IBM Enhanced Diagnostics program” on page 92 for further information.) The system might have detected a bad DIMM and automatically reallocated memory to enable your computer to continue to operate.

  • Page 103: Option Problems

    “Chapter 4. Using the Configuration/Setup Utility program” on page 29. If the problem persists, run the diagnostic programs. (See “IBM Enhanced Diagnostics program” on page 92 for information about diagnostic programs provided with your computer.) If you cannot correct the problem, have the computer and the option serviced.

  • Page 104: Parallel-Port Problems

    Option problems Action An IBM option that Verify that all option hardware and cable connections are previously worked does not secure. work now. If the option comes with its own test instructions, use those instructions to test the option. If the failing option is a SCSI option, verify that: 1.

  • Page 105: Printer Problems

    USB port on the computer. (See “Connecting computer cables” on page 7 for the location of the parallel, serial, and USB ports.) Note: Non-IBM printer signal cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program.

  • Page 106: Universal Serial Bus (Usb) Problems

    1. Turn off your computer and any attached devices. 2. Turn on all attached devices; then turn on your computer. 3. When you see To start the IBM Product Recovery Program, press F11, press the F11 key. The Product Recovery Program will load.
  • Page 107 7. When you finish running the diagnostic program, press Esc and turn off the computer. To create an IBM Enhanced Diagnostics diskette from the image on the hidden partition: 1. Turn off your computer and any attached devices.

  • Page 108: Other Diagnostic Programs On The Software Selections Cd

    The downloaded file is self-extracting and will be copied to the diskette. When the copy completes, you have a startable IBM Enhanced Diagnostics program diskette. To start the IBM Enhanced Diagnostic program using the diskette: 1. Shut down Windows and turn off the computer.

  • Page 109: Installing Files From Option Diskettes

    7. Insert the POST/BIOS update (flash) diskette into drive A: and turn on the computer and the monitor. 8. After the update session completes, remove the diskette from the diskette drive and turn off the computer and monitor. 9. Unplug the power cords from electrical outlets. 10.
  • Page 110 For further information on battery disposal, call IBM at 1-800-IBM-4333 (1-800-426-4333) in the U.S. For information outside of the U.S., contact your IBM reseller or marketing representative. To change the battery: 1. Turn off the computer and all attached devices.
  • Page 111 10. Use the Configuration/Setup Utility program to set the date and time and any passwords. 11. Dispose of the old battery as required by local ordinances or regulations. Chapter 6. Troubleshooting...
  • Page 112 User Guide...

  • Page 113: Chapter 7. Getting Help, Service, And Information

    IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.

  • Page 114: Service Support

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 115: Before You Call For Service

    Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM’s warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software.

  • Page 116: Getting Information By Fax

    Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
  • Page 117 In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: v Setting up your network operating system v Installing and configuring interface cards...

  • Page 118: Getting Help Around The World

    U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227 In all other countries, contact your IBM reseller or IBM marketing representative. Getting help around the world If you travel with your computer or need to move it to another country, you can register for International Warranty Service.

  • Page 119: Purchasing Additional Services

    In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can use the 900-number support line. The 900-number support line provides support for IBM PC products that are out of the warranty period. To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute.

  • Page 120: Ordering Support Line Services

    In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. v In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: v In the U.S., call 1-800-772-2227.

  • Page 121: Ordering Publications

    For more information about warranty upgrades and extensions: v In the U.S., call 1-800-426-4968. v In Canada, call 1-800-465-7999. v In all other countries, contact your IBM reseller or IBM marketing representative. Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: v In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
  • Page 122 User Guide...

  • Page 123: Appendix A. Using The Software Selections Cd

    The IBM Software Selections CD contains diagnostic programs and other support software for Windows 98, Windows NT Workstation 4.0, and Windows 2000. Note: Not all software is available for all operating systems. See the IBM Software Selections CD to find out which programs are for your operating system.

  • Page 124: Starting The Software Selections Cd

    3. Press Enter. The Software Selections menu appears. 4. Select the desired option; then follow the instructions on the screen. 1. In Access IBM, click Customize. (For information about opening Access IBM, see About Your Software.) 2. In the Customize menu, click Install Software.

  • Page 125: Appendix B. Specifications

    Heat output Approximate heat output in British thermal units (Btu) per hour: Minimum configuration: 205 Btu/hr. (60 watts) Maximum configuration: 375 Btu/hr. (110 watts) © Copyright IBM Corp. 2000...

  • Page 126: Specifications - Desktop Model (A40 And A40P)

    Airflow Approximately 0.25 cubic meters per minute (9 cubic feet per minute) Acoustical noise-emission values Average sound-pressure levels: At operator position: Idle: 38 dBA Operating: 43 dBA At bystander position–1 meter (3.3 ft.): Idle: 33 dBA Operating: 37 dBA Declared (upper limit) sound power levels: Idle: 4.8 bels Operating: 5.1 bels Note: These levels were measured in controlled acoustical environments according to procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779, and are reported in accordance...

  • Page 127: Specifications - Desktop Model (A20)

    Input kilovolt-amperes (kVA) (approximately): Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.30 kVA Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use. Heat output Approximate heat output in British thermal units (Btu) per hour: Minimum configuration: 240 Btu/hr.
  • Page 128 Air temperature: System on: 10°to 35°C (50° to 95°F) System off: 10° to 43°C (50° to 110°F) Humidity: System on: 8% to 80% System off: 8% to 80% Maximum altitude: 2134 m (7000 ft.) Electrical input Input voltage: Low range: Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57-63 Hz Voltage switch setting: 115 V High range: Minimum: 180 V ac Maximum: 265 V ac...
  • Page 129 nearby noise sources. The declared sound power levels indicate an upper limit, below which a large number of computers will operate. Appendix B. Specifications...
  • Page 130 User Guide...

  • Page 131: Appendix C. Placing The Computer On Its Side

    2. Place the computer onto the stand as illustrated below, with the power button and vent oriented at the top of the computer. © Copyright IBM Corp. 2000...

  • Page 132: Placing The Desktop Computer On Its Side

    Placing the desktop computer on its side The following procedure applies to the desktop model computer. 1. Assemble the computer stand. See the instructions provided with the stand. 2. Place the computer on the stand as illustrated below, with the power button and vent oriented at the top of the computer.

  • Page 133: Appendix D. Computer Records

    The model and type (M/T) numbers and the serial number (S/N) for your computer are located on a label on the rear of the computer and also on a label on the front of the computer. © Copyright IBM Corp. 2000...
  • Page 134 User Guide...

  • Page 135: Appendix E. Notices And Trademarks

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 136: Processing Date Data

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 137: Electronic Emissions Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or...
  • Page 138 IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 139: Class A Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 140: Federal Communications Commission (Fcc) And Telephone Company Requirements

    Note: If the device is an internal modem, a second FCC registration label is also provided. You may attach the label to the exterior of the computer in which you install the IBM modem, or you may attach the label to the external DAA, if you have one. Place the label in a location that is easily accessible, should you need to provide the label information to the telephone company.
  • Page 141 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.
  • Page 142 NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

  • Page 143: Power Cord Notice

    Power cord notice For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards...
  • Page 144 IBM power cord part Used in these countries and regions number 14F0033 Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji, Ghana, Hong Kong, India, Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,...

  • Page 145: Index

    39 read-only memory (EEPROM) 29 exiting 31 Embedded Security Chip 37 keyboard speed 38 Enhanced Security 25, 31, 37 menu 30 error codes primary startup sequence 39 diagnostic 71 Remote Administration 34 POST 71 © Copyright IBM Corp. 2000...
  • Page 146 105 network and server support services, fee 105 help 99 options getting 99 available 43 home page, IBM Personal Computer 99 diskettes 95 home page, IBM Personal installing 43 Computing 101 problems 89 ordering support line services 106...
  • Page 147 31, 37 identifying parts 47 Enhanced Security 24, 25 system management features 5, 23 BIOS (SM BIOS) 4 IBM Security Solutions 24 Desktop Management Interface 23 locking the keyboard 25 Dynamic Host Configuration passwords 5, 25, 34 Protocol 4, 22...
  • Page 148 system management (continued) LANClient Control Manager (LCCM) 22 Remote Administration 4, 22, 34 Remote Program Load 22 Remote Program Load (RPL) 4 software 21 System Migration Assistant (SMA) 22 tools 21 Wake on Alarm 4 Wake on LAN 4, 21 System Migration Assistant (SMA) 22 system programs, updating 20 System Security 31...
  • Page 150 Part Number: 19K6721 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. (1P) P/N: 19K6721...

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