Getting Information By Fax; Getting Help By Telephone; 30-Day "Up And Running" Support; Technical Support For Software - IBM NetVista 6644 User Manual

You can access the IBM Online Assistant from the Web page for your machine
type. The IBM Online Assistant is a tool that you can use to diagnose common
technical problems. To use the IBM Online Assistant, you must first connect to the
IBM Support Web page for your machine type and complete a personal profile.
Use the IBM Online Assistant for troubleshooting and step-by-step solutions.

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many
topics, including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent to
your fax machine.
To access the IBM Automated Fax System, call 1-800-426-3395.

Getting help by telephone

During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter technical-support center. Expert technical-
support representatives are available to assist you. You might be charged for some
calls and not for others, depending upon the type of problem. You must register
your computer to receive telephone support.
The following services are available by telephone.

30-day "Up and Running" support

During the first 30 days after you purchase your computer, you can call the IBM
HelpCenter technical-support center at no charge to ask questions about:
• Setting up your computer and attaching a monitor and printer
• Starting the preinstalled operating system
• Starting the preinstalled software programs and the software programs that
come with your computer
Long distance telephone charges might apply.

Technical support for software

If you need help setting up or installing the preinstalled software programs or the
software programs that come with your computer during the 30-day "Up and
Running" support period, technical-support representatives can help you install
(or reinstall) the software that comes with your computer, if necessary. Answers to
your "how to" questions about software programs are available for a fee. For more
information, or for help with installing, configuring, or using software, see
"Purchasing additional support" on page 70.
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