Troubleshooting An Ndmp Internal Error - Dell PowerVault NX3500 Administrator's Manual

Troubleshooting an NDMP Internal Error

Description Backup or restore fails with an internal error.
Cause NDMP internal errors are indicators of a file system not being
accessible or a NAS volume not being available.
Workaround If the backup application cannot connect to a NAS appliance:
If the backup appliance can connect to a NAS appliance but
cannot log in, use backup_user as the user name for the NDMP
client, while setting up the NDMP backup/restore in your backup
application. The default password for NDMP client is Stor@ge!
Log in to the NAS Manager or open a remote terminal to
1
the appliance.
On the NAS Manager, go to Data ProtectionNDMPNDMP
2
Configuration page. In NAS CLI, go to Data
ProtectionNDMPConfiguration menu.
Verify that NDMP is enabled. If NDMP is enabled, go to step 5.
3
– On the NAS Manager, the Enabled check box should be checked.
– In the NAS CLI, type
to Enabled.
If NDMP is not enabled, enable it. For more information, see
4
"Backing Up and Restoring Data" on page 114.
Verify that backup application IP address is configured in NDMP .
5
– On the NAS Manager, the DMA server list should include the
IP address of the backup application.
– In the NAS CLI, type
list includes the IP address of the DMA application trying to
access the NAS appliance.
and ensure that State is set
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and ensure that the DMA Servers
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Troubleshooting
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