Troubleshooting Networking Issues; Name Server Unresponsive; Specific Subnet Clients Cannot Access The Powervault Nx3500 System - Dell PowerVault NX3500 Administrator's Manual

Troubleshooting Networking Issues

Name Server Unresponsive

Description
All NIS, LDAP , or DNS servers are unreachable or not responding.
Workaround For each server:

Specific Subnet Clients Cannot Access the PowerVault NX3500 System

Description Users (new or old), accessing from specific network(s), cannot
access the PowerVault NX3500 system.
Cause This issue is due to a conflict between the users' subnet addresses
and the NAS system internal network's address. The NAS system
routes the response packets to the wrong network.
Workaround
Ping the server from a client on PowerVault NX3500 subnet and
1
verify it responds.
Issue a request to the server from a client on the PowerVault
2
NX3500 subnet and verify it responds.
Check server logs to see what causes the server not to respond
3
to requests.
Check the internal network addresses of the NAS system and verify if
1
there is a conflict with the problematic client network addresses.
If a conflict exists, manually change the conflicting NAS internal
2
network address using either the NAS Manager or CLI.
Troubleshooting
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