Active Directory Authentication; Troubleshooting Active Directory Configuration - Dell PowerVault NX3500 Administrator's Manual

Active Directory Authentication

Description A valid Active Directory user fails to authenticate.
Cause Probable causes may be:
Workaround

Troubleshooting Active Directory Configuration

Description Unable to add Active Directory users and groups to CIFS shares.
Cause Probable causes may be:
• The user is trying to authenticate using a wrong password.
• The user is locked or disabled in Active Directory.
• Active Directory domain controllers are offline or unreachable.
• System clock and Active Directory clock are out of sync.
Check the PowerVault NX3500 system event log in the NAS
1
Manager for errors.
Verify that the user is not disabled or locked in Active Directory.
2
Verify that domain controllers are online and reachable using
3
the network.
Kerberos requires client/server clocks to be in sync. Verify the
4
system time is in sync with the domain controller time and if
required, configure the NTP setting of the system.
• Unable to ping the domain using FQDN.
• DNS may not be configured.
• NTP may not be configured.
Troubleshooting
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