Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual page 32

Customizing Ticket Templates
Figure 4–1 Modifying HP Service Manager Template
The XSL has two primary branches: Create Incident and Update Incident. This
example only modifies the first branch.
Navigate to the code in the incident create block as shown above. Uncomment the
3.
Company element as shown below and add the fixed text of AJAX.
<m:Company>AJAX</m:Company>
This instructs the connector framework to supply the value of AJAX in the Service
Manager field value of Company.
Save the file and register the template as described in
4.
Ticket
The template is now ready to use in notification rules or as a template for manual
5.
ticket creation. When used, it behaves the same as the out-of-the-box template
copied, except when a Service Manager incident is created, the incident company
will be AJAX. Of course, AJAX must be a valid Service Manager company or the
request will fail.
This is a simple example of customizing ticket templates. Complex XSL code can be
written to manage the mapping of data between the Enterprise Manager Alert and the
Service Manager Incident Ticket.
4-6 Connector Installation and Configuration Guide
Templates".
Section 3.1.1, "Registering