Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual page 18

Working with Ticket Templates
emctl register_ticket_template connector <ticketTemplate.xml> <server> <port>
<database sid> <username> <password> <connectorTypeName> <connectorName>
<templateName> <description>
The template in
AutoClose.
Example 3–1 register_ticket_template connector
C:\OracleHomes\oms10g\BIN\emctl register_ticket_template connector
"C:\OracleHomes\oms10g\sysman\connector\HP_Service_Manager_
Connector\templates\Service_Manager_Default_Incident_AutoClose.xsl" <Host Server
Name> 1521 emrep SYSMAN <password> "HP Service Manager Connector" "HP Service
Manager Connector" "Service Manager Default Incident AutoClose" "This template
creates an Incident in Service Manager and supports autoclose."
emctl Parameters for Ticket Registration
Table 3–1
Table 3–1
Parameter
ticketTemplate.xsl
Server
port
database sid/ Service
Name for RAC DB
username
password
connectorTypeName
connectorName
templateName
description
Verifying Registration
To verify that the templates are registered properly, navigate to the Ticket Templates
tab on the Configure Management Connector: HP Service Manager Connector page.
The registered templates must be visible in the list as shown in
3-2 Connector Installation and Configuration Guide
Example 3–1 creates an Incident in Service Manager and supports
provides descriptions for each emctl parameter for ticket registration.
emctl register_ticket_template Parameters
Description
Fully-qualified name of the ticket template file. The file resides
in the Connector home directory. Oracle recommends that you
use intuitive names since there may be notification methods
created with the same names, and you may have to choose one
of them when you use the Auto Ticketing feature. Use xsl as the
file extension since the format is XSLT; for example,
ServiceCenter_Default_Incident.xsl. If the file is in a
different directory, provide the complete path for the file.
Host name of the Enterprise Manager repository.
Listener port of the repository.
Repository database instance ID.
Specify SYSMAN.
Password for SYSMAN.
Connector type name. For example, "HP ServiceCenter
Connector". The double quotes (" ") are mandatory.
Connector name. This should be the same as the connector type
name. For example, "HP ServiceCenter Connector". The
double quotes (" ") are mandatory.
Intuitive name for the ticket template to be displayed in
Enterprise Manager.
It is recommended that this name be the same as the file name,
replacing the underscore in the file name with spaces.
Short description for the ticket template. This description is also
displayed in Enterprise Manager.
Figure 3–1.