Table Of Contents - Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual

Preface
................................................................................................................................................................. v
Audience.......................................................................................................................................................
Documentation Accessibility .....................................................................................................................
Related Documents ..................................................................................................................................... vi
Conventions ................................................................................................................................................. vi
1 Introduction to the Connector
Types of Alerts .......................................................................................................................................... 1-1
Auto Ticketing .......................................................................................................................................... 1-1
Manual Ticketing ..................................................................................................................................... 1-2
Ticket Templates....................................................................................................................................... 1-2
Grace Period .............................................................................................................................................. 1-2
Versions Supported.................................................................................................................................. 1-2
Prerequisites.............................................................................................................................................. 1-3
2 Installing and Registering the Connector
Installing the Connector ......................................................................................................................... 2-1
Removing the Remedy Connector................................................................................................... 2-1
Adding the New HP Service Manager Connector ........................................................................ 2-2
Uninstalling the Connector .................................................................................................................... 2-2
Registering the Connector ...................................................................................................................... 2-2
Deploying the Connector and Registering the Templates in Enterprise Manager 10g Release 5 ....
....................................................................................................................................................... 2-3
Registering Templates ....................................................................................................................... 2-5
3 Configuring the Connector
Working with Ticket Templates............................................................................................................. 3-1
Registering Ticket Templates ........................................................................................................... 3-1
Viewing Template Code.................................................................................................................... 3-3
Removing Templates ......................................................................................................................... 3-3
Replacing Templates.......................................................................................................................... 3-4
Adding New Templates .................................................................................................................... 3-4
Avoiding Notification Failures ........................................................................................................ 3-4
Configuring the Connector..................................................................................................................... 3-4
Configuring the HP Service Manager Web Console ......................................................................... 3-6
Contents
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v
iii