Configuring The Hp Service Manager Web Console - Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual

Configuring the HP Service Manager Web Console

Web console settings are required if you want the Connector to provide links from
Enterprise Manager to the HP Service Manager application user interface. These
are the User Interface navigational links from Enterprise Manager to the HP
Service Manager application user interface.
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(Optional) Configure the grace period.
6.
If you configure this option, Enterprise Manager alerts that have generated an
incident will update or reopen the incident if an alert is triggered. The alert occurs
again within the grace period time specified. This setting applies to all alerts
processed by HP Service Manager Connector.
See
Click OK.
7.
The Management Connectors page reappears. The ticketing connector row should
have a checkmark in the Configured column.
In the Configure Management Connector page, go to the Ticket Templates tab
8.
(Figure
If you choose HTTPS as the protocol to establish a connection between the HP Service
Manager and Enterprise Manager, see
3.3 Configuring the HP Service Manager Web Console
Verify the configuration of the web.xml file in the WEB-INF folder of the Tomcat web
tier context root by doing the following:
3-6 Connector Installation and Configuration Guide
Enable web console features
Check to launch the HP Service Manager Incident Ticket page within the
context from Enterprise Manager. If this is not checked, the HP Service
Manager Web console cannot be launched in context of the ticket from the
Enterprise Manager console.
Web Server
HP Service Manager host name. Provide the system name and port details of
the Web server that hosts the HP Service Manager Application User Interface
(not the details of Web services or the database server). Enter the Web Server
address in the format:
<Servername or IP Address>:<Port>
To install the middle tier, see the HP Service Manager 7 Web Tier
See:
Installation Guide.
To configure the Web console, see
Service Manager Web Console".
Section 1.5, "Grace Period"
3–1) and ensure that the ticket templates are successfully loaded.
Oracle recommends that you use HTTPS as the protocol for
Note:
the communication between Enterprise Manager and the HP Service
Manager Web Service server.
Use HTTP only if a secure connection is not required and the data can
be transferred in clear text between the two systems without
compromising security.
Section 3.3, "Configuring the HP
for conceptual information about the grace period.
Appendix A, "Enabling SSL for HTTPS".