Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual page 28

Reading and Mapping Ticket Templates
Table 4–2
Conditiona
l Branch
IF TicketID
is blank
4-2 Connector Installation and Configuration Guide
In the tables, * denotes a literal string and ** indicates if the
Note:
attribute applies.
Ticket Creation (Service_Manager_Default_Incident_AutoClose.xsl Mappings)
Service
Manager
Ticket
Attributes Enterprise Manager Alert Attributes
Severity Conditional Settings
Enterprise Manager Service Manager
25 (Critical) 2 (Urgent)
20 (Warning) 3 (Medium)
Unreachable Start 2 (Urgent)
Agent unreachable 2 (urgent)
Blackout Start 3(Med)
If the ticket id is not present in the alert,
it assumes a create incident.
Category Corresponds to the out-of-the-box
Service Manager setting of 'shared
infrastructure' for a category.
Subcategory Corresponds to the out-of-the-box
Service Manager setting of 'enterprise'
for a sub-category.
ProductType Corresponds to the out-of-the-box
Service Manager setting of 'applications'
for a ProductType.
ProblemType Corresponds to the out-of-the-box
Service Manager setting of 'none' for a
ProblemType.
PrimaryAssign Corresponds to the out-of-the-box
mentGroup Service Manager setting of 'HELPDESK'
for the primary assignment group.
Value
Derived
sharedinfrastructure
enterprise
applications
none
HELPDESK